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Hampton Court Care Home

Merstone Close, Bilston, West Midlands WV14 0LR
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Hampton Court Care Home, Bilston
Hampton Court Care Home, Bilston
Hampton Court Care Home, Bilston

Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two...  

Care Provided by Hampton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,125From £1,125
Residential Dementia CareFrom £1,125From £1,125
Nursing CareFrom £1,125From £1,125
Nursing Dementia Care£1,125 - £1,675£1,125 - £1,675

Contact Hampton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kelly Webb Singh(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone. Visiting Hours: Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (92)

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9.8

Hampton Court Care Home has a Review Score of 9.8 (9.822) out of 10, based on 46 reviews in the last 2 years. Over all time Hampton Court Care Home has 92 reviews.

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Showing 92 reviews matching selected criteria
Review from Rosemary S (Daughter of Resident) published on 28 July 2026 Submitted via Website
Overall Experience

Dad was only at Hampton for 4 months but all the team were really caring and thoughtful towards him he loved his time there especially the sports day. We can't thank the staff enough for making his last few months happy ones you are really special people

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Review from Steve A (Son of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience
Hampton Court has an excellent caring team, who show compassion and commitment. Residents are treated with dignity and with individual needs always at the top of the agenda.

Kelly and the team regularly overachieve in providing a safe environment that makes everyone feel at home.

Reply from Kelly Webb Singh, Care Home Manager at Hampton Court Care Home

Thank you for your thoughtful and generous review. We are delighted to hear your kind words about our caring team and the compassion and commitment they show each day. Ensuring that every resident is treated with dignity and that their individual needs remain at the heart of everything we do is...  

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Review from Chris A (Grandson of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience

The staff and the facility is amazing. Very clean. they are all attentive.

Reply from Kelly Webb Singh, Care Home Manager at Hampton Court Care Home

Thank you for your wonderful review. We are delighted to hear that you find both our team and our home amazing. Maintaining a clean, welcoming environment and providing attentive, person-centred care are extremely important to us, so it is lovely to know this has been reflected in your experience....  

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Review from Eileen T (Daughter of Resident) published on 2 June 2026 Submitted via Postal Card
Overall Experience

Since Dad has been here, everything has been excellent. All staff pleasant and helpful.

Reply from Kelly Webb Singh, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to leave us a review. We are delighted to hear that your experience since your dad joined us has been excellent. It is wonderful to know that our team have made such a positive impression through their pleasant and helpful approach. Your kind words mean a great deal to...  

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Review from Paul M (Son of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

My mum spent the last 6 months of her life at Hampton Court. I never regretted that choice. The care she received was well above my expectations. She was in the lodge, which was always exceptionally clean, calm and well staffed. Most days, when I arrived to visit a staff member would be sitting with mum, holding her hand and talking to her. Everyone always had her best interests at the centre of everything they did, for which I am truly grateful.

Reply from Kelly Webb Singh, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience and for your kind words. It means a great deal to us to know that your mum's final months at Hampton Court were filled with the care, comfort and companionship she deserved. Our team in The Lodge are deeply committed to providing...  

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Review from B R (Wife of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

We have been kept up to date on what is happening. The staff are very reliable, and they treat residents with care and kindness. Bedrooms are lovely, and make sure residents feel comfortable. I would recommend this nursing home to anyone who approaches me. The standards are top, the staff never leave residents on their own, they motivate them, always something going on. To put people's minds at rest can visits then go home and not worry. The loved ones are looked after 24 hrs.

Reply from Kelly Webb, Care Home Manager at Hampton Court Care Home
Thank you for your kind review.
We're so pleased to hear that you feel reassured, well informed, and confident in the care your loved one is receiving. Your comments about our team's kindness, reliability, and the welcoming environment mean a great deal to us.

It's especially lovely to know you...  

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Review from Kevin O (Son of Resident) published on 2 April 2026 Submitted via Postal Card
Overall Experience

Thank all the staff at the home. Mom was looked after very well in her last few hours. The home was lovely and clean, and the staff very caring. They made my mom very comfortable in her passing, and as a family, we are all very grateful. You are all worth your weight in gold.

Reply from Kelly Webb, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and heartfelt words. We are truly honoured that we could be there for your mom and your family during such an important and emotional time.

Providing comfort, dignity, and compassionate care at the end of life is something our team holds very close to their...  

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Review from Carole W (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

Mom moved to Hampton Court in June 2025 and was a resident in The Lodge due to her challenging behaviour. She lived there until she passed away in December 2025. I always found the staff in the lodge to be very caring, professional and approachable. Mom was always clean, tidy and well presented in her own clothes. The home was always spotlessly clean, and her wardrobe/room was very tidy. When mom was at end of life in hosptial, the lodge agreed to have mom back for her last few days. She was treated with absolute dignity. We couldn't have asked for better care.

Reply from Kelly Webb, Care Home Manager at Hampton Court Care Home
Thank you for taking the time to share your experience and for your kind words. We are truly honoured that you chose Hampton Court to care for your mom during such an important time.

It means so much to hear that our team in The Lodge provided compassionate, professional care and supported your...  

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Review from G W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card
Overall Experience

I am always made welcome when I visit Christine, no matter which day or time I arrive. The overall tidiness and cleanliness of the home is always of the highest standard.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're delighted to hear that you always feel welcome when visiting and that our team's efforts to maintain a clean, comfortable environment are making a positive impression. Your feedback means a great deal to us.

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Review from John E (Husband of Resident) published on 12 February 2026 Submitted via Postal Card
Overall Experience

Overall, Hampton Court Care Home is very, very good.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind feedback. Your comments mean a great deal to our team thank you for taking the time to complete your review.

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Review from P S (Brother-in-law of Resident) published on 11 February 2026 Submitted via Postal Card
Overall Experience
My ability to complete this is limited, as I have only been visiting for an hour or two once a week. Some ratings left blank because I have no experience of them.

Overall, things seem to be generally good, with caring and attentive staff. I do have experience of another care home I used to visit daily. There seemed to be much more entertainment and many activities there (two dedicated staff for this), and they had large TVs. Other than this, everything is fine.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about our caring and attentive team. We also appreciate your observations regarding activities and entertainment, I will make sure this is passed onto the team - Thank you

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Review from Chris C (Son of Resident) published on 30 January 2026 Submitted via Website
Overall Experience
I couldn't be more grateful for the exceptional care my father receives at Hampton Court.
The staff are truly the heart of this home. Their caring nature and genuine attention to Dad's individual needs have given me immense peace of mind. They don't just provide on going or day to day support; they treat him with dignity, warmth and friendship.
What has been most impressive is their willingness to accommodate my unique situation. Being thousands of miles away, I often have questions or concerns and the team is always patient, transparent and responsive. They've gone above and beyond to provide alternative ways for us to stay in touch, facilitating video calls and regular updates that make the distance feel much smaller.

It is a massive relief to know he is in such safe, friendly and capable hands. I highly recommend this home to any family looking for truly compassionate care.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and thoughtful review. We're truly delighted to hear how happy you are with the care your father receives at Hampton Court. Our team works hard to provide compassionate, person-centred support, and it means a great deal to know this has brought you peace of mind,...  

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Review from Cheryl F (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

Nothing is to much trouble for this care home you ask for help it's dealt with within few days my mom is happy there staff are always happy smiling and willing to help with my mom drinks are offered to relatives

Reply from Gina Cirino, Ca at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum is happy and that you've found our team supportive and welcoming. It means a great deal to us to know our staff's care, kindness and attention make a difference to both residents and their families.

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Review from K D (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
We are so grateful for the care and compassion shown at Hampton Court. From the very beginning, everything is person-centred, with staff taking the time to really get to know my mum as an individual, not just her needs on paper.
The team are incredibly kind, patient, and caring, and it's clear they genuinely care about the residents' wellbeing.
What stands out most is how well they adapt to my mum's changing needs. Nothing ever feels like too much trouble, and care is adjusted thoughtfully and respectfully to ensure she is comfortable, supported, and treated with dignity at all times.

Knowing my mum is safe, happy, and cared for with such warmth means everything to us. I wouldn't hesitate to recommend this care home to anyone looking

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and thoughtful feedback. Our team takes great pride in providing person-centred care and getting to know each resident as an individual, so your comments mean a great deal to us. Thank you for your recommendation and for trusting us with your mum's care.

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Review from Sharon C (Relative of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

Care is excellent. Staff are friendly and always happy to help. Environment is clean and safe and well maintained. Very supportive towards service users and also families.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and taking the time to complete this review of Hampton Court

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Review from Bryan M (Husband of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

My wife has been in Hampton Court for 14 months and has always been treated with respect never being ignored. All the staff are great and nothing is too much trouble. I have always been contacted if she has fallen etc and her personal care is excellent. Would definitely recommend this care home.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and thoughtful review, your recommendation and kind words will be shared with the team-they will be incredibly proud.

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Review from Phil S (Son of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

Mom is being looked after very well. All her needs are being met. By the staff very professional in all their actions.

Reply from Gina Cirino, Care at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your experience.

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Review from Anita S (Daughter-in-law of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience
Mom seems very comfortable in this environment.

All the staff are very friendly and professional in all their duties.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

We are very grateful for your kind words and taking the time to complete this review.

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Review from Richard H (Son of Resident) published on 13 January 2026 Submitted via Website
Overall Experience
Overall experience is good, the staff are polite, affable, cheery and humourous. My dad came to the home initially on a palliative care arrangement with anticipated "days to live". The care has been good and alas the gentleman's health has improved and he's still with us. His quality of life from an observational perspective has markedly improved.

Special shout out to Gina (manager) who endeavours to always assist both my dad (and by attachment myself) with his lifestyle, dietary and care needs. I would recommend this place to others with similar needs.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and taking the time to review Hampton Court, We truly appreciate your recommendation and your trust in us to support both your dad and your family.

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Review from Helen H (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card
Overall Experience
My mum has been a resident for 3 years. Since she has been there, it has changed ownership twice.
Rooms have been decorated and new bedroom furniture installed, along with washable flooring. These changes have made the bedrooms look inviting and clean.

The carers, many who have been there for years, treat Mum like a member of their own family. We are delighted with the care she gets.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your experience. We're so pleased to hear that you're happy with the improvements made to the home. It's especially lovely to know that our long-standing carers treat your mum like family and that you're delighted with the care she receives. Your kind words mean a great deal to us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 14 Oct 2025

    Yesterday, our residents and team joined together in support of Breast Cancer Awareness by holding a Wear It Pink Day and Bake Sale – and we’re thrilled to share that...

Upcoming Events

There are no upcoming events for Hampton Court Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Hampton Court Care Home.

Meet the Team (2)

Kelly Webb Singh
Kelly Webb SinghJob Title:Care Home ManagerJoined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit.

After returning to the group in December 2023 as an RGN, Kelly is now Care Home Manager at Hampton Court Care Home.

With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

Raj Gill
Raj GillJob Title:Deputy Care Home Manager

Raj Gill is the Deputy Care Home Manager at Hampton Court Care Home and has built her career within Kinly Care through dedication, compassion and hard work. Raj first joined the group at Lakeview Care Home, where she progressed through a variety of roles including Nursing Assistant and Compliance Manager, gaining valuable experience and knowledge along the way.

With many years of experience supporting residents with complex dementia needs, Raj is known for her patient, understanding and compassionate approach to care. She is passionate about ensuring residents feel safe, respected and supported, while also helping families feel reassured and involved in their loved one’s care journey.

Frequently Asked Questions about Hampton Court Care Home

What types of Care is Hampton Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hampton Court Care Home have?

There are 76 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hampton Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hampton Court Care Home to the centre of Bilston?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Court Care Home to verify any information. View our terms and conditions. Hampton Court Care Home has an Enhanced Service -more info.