Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 295 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mercy Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Open 24 x 7 for visiting relatives / friends

Parking

  • Car park on-site

Grosvenor House Reviews (295)

10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 122 reviews in the last 2 years.
Over all time Grosvenor House has 295 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grosvenor House
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Review from David C (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a lovely experience at Grosvenor House. Facilities are excellent, clean and tidy. The staff are all wonderful, very caring and couldn't do more.
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Review from K Q (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such caring staff who took such wonderful care of mum. Thank you.
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Review from K J (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Karyn daughter of Margaret. Grosvenor House is an exceptional care home for all aspects of care. My mother was well cared for in her final days. Well looked after and was informed of updates to any other care provision needed.
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Review from Joanne C (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful nursing home for my father. He was cared for with dignity and kindness. Every member of staff always had a smile when we walked in. Nothing was too much trouble. I can't recommend the home highly enough.
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Review from Rachael M (Friend of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my friend Karolyn and the atmosphere is so friendly. The staff are so friendly and extremely caring. As a visitor I have met the staff and they are wonderful and the building is lovely.
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Review from Pablo W (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home with excellent care provided. The staff are welcoming and friendly. Always accommodating to any needs we have with a nicely presented garden and clean facilities. I would highly recommend Grosvenor House.
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Review from Pam C (Sister of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go beyond their work to make sure my brother & his family were always considered and my brother was comfortable in his final days.
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Review from Karolyn S (Respite Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a temporary resident here for the last four weeks, to recover from a broken back and elbow following 2 falls. I have been looked after so well, all the staff without exception have been caring, thoughtful, friendly and totally professional. I have been extremely happy here and have thoroughly
enjoyed my time here. I cannot fault anything. I can think of no better place to recover and would recommend it to anyone. Thank you to everyone.
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Review from Phil H (Son of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing home. Look after Mum extremely well.
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Review from Joseph H (Grandson of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have made my grandmother feel very comfortable and at ease since arriving. Consistent communication with family and timely medication and meals. Would absolutely recommend.
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Review from Charlotte B (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family have been extremely happy with the care my mum has received so far, she looks so well & has settled really well. The staff are excellent, always happy to chat & nothing is ever too much for them. We can't thank you enough for making this difficult time more bearable.
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Review from Paul S (Son of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are first class. Brilliant.
The care home stands out.
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Review from S S (Niece of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was treated with dignity in the last few days. She had been a resident for 5 years and in all that time we never had any worries about her care. Grosvenor House is always exceptionally clean, and nothing is too much trouble for either residents or family.
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Review from Jules W (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We placed dad into safeguarding with Grosvenor. Mum was exceptionally cared for 4 years ago. Its a hard decision many negative things get said in general about homes, they stick, leaving precious loved ones in care hard call. Grosvenor GET it they understand it isn't forced it feels natural nothing
is too much trouble they go the extra mile always 24/7. Nursing attention 100%, staff, chef, everyone gets it. Dad was poorly their GP called to explain & we spoke in person with nurse present when dad declined the emergency GP came the attention care received would not have happened outside this home. To place your loved one in care isnt a choice we specifically choose what I would specifically choose is Grosvenor 100% no doubt at all, caring trustworthy kind lovely attentive and professional thank you isn't good enough but huge thank you for your kindness and care given to dad thank you so much from the bottom of our hearts we would have been so lost without you we truly would xxx
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Review from S D (Sister-in-law of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Residents seem to be very well looked after nice and clean.
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Review from R C (Nephew of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is so happy here and the activities they do are amazing. The care staff can not do enough.
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Review from C R (Sister-in-law of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you wack through the door you feel welcome and at ease.
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Review from Joanne M (Daughter of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom moved into Grosvenor House on 13/6/25. She was warmly welcomes by one staff member in particular and the team. Her care was exemplary. They treated her with care, love and respect. I whole heartedly recommend Grosvenor House to anyone looking for a care home for their loved one. Thank you to all
the nurses, carers and staff for making a tough decision easy.
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Review from David M (Son-in-law of Resident) assisted by family/friend published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend Grosvenor House. They took amazing care of my mother in law.
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Review from Jeremy C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was treated with dignity throughout his short stay. Staff were caring and professional. This allowed us to spend our time together without worrying about care standards.
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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 122 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 122 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1457 Excellents x 5) + (2 Goods x 4) ) ÷ 1459 Ratings = 4.999
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 122 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 122 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Grosvenor House

What types of Care is Grosvenor House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grosvenor House have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Grosvenor House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor House to the centre of Birmingham?

9.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor House to verify any information. View our terms and conditions. Grosvenor House has an Enhanced Service - more info.