Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL
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9.7 100 Reviews
  • Hammerwich Hall Care Home, Burntwood
Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Residential Care: from £1295

Subject to care needs assessment

These prices are only a guideline, please contact Hammerwich Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Peter Bharj (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Parking

  • On site parking.

Hammerwich Hall Care Home Reviews (100)

Total of 100, showing 21-40
9.7

Hammerwich Hall Care Home has a Review Score of 9.7 (9.659) out of 10, based on 21 reviews in the last 2 years. Over all time Hammerwich Hall Care Home has 100 reviews.

Overall Experience

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  • 19
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Review from Nikki W (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 97 and has been here since April 2022 after major surgery on her leg. She made great progress with her health and settled in very well. I always feel welcome and included, which is important as a close relative; the team are an extension of our family. They are extremely professional, although
sometimes stretched for time, and work hard to ensure Mum is comfortable and well cared for. The new manager is great, and I feel very reassured with her at the helm. Mum's room is lovely, spacious and like home from home.
The food is good, and the birthday cakes are wonderful. There is a lot of effort with activities and special theme days, and the decorations always look fabulous. I haven't met the owners, but feel funding should be available for the upkeep of the house and grounds. It is a beautiful house and has very attractive grounds, but now we don't have a gardener/maintenance person to keep it neat. Soft furnishings are also tired and need upgrading.

Reply from Paul Lawson, National Sales Manager at Hammerwich Hall Care Home

Hello, and thank you so much for your review and your kind words of praise. We are absolutely delighted that your mum is so settled and happy at Hammerwich Hall. It's always been our aim to create a home-from-home environment where everyone feels comfortable and welcome, so your feedback means a lot to us, and we will share this with the team. We are currently recruiting a new maintenance manager who will be joining us soon, and our wonderful new Home Manager has already identified other areas for improvement, including some new furnishings and decoration. Thanks again for taking the time to leave a review, and we hope to see you soon. Best wishes.

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Review from P L (Respite Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had a 2-week respite at Hammwewich Hall Care Home and was pleasantly surprised by the welcome, it was like home from home.
The staff were kind and very helpful, the food was plenty and lots of choices and would highly recommend it.

Reply from Erica Neal, Division Director South at Hammerwich Hall Care Home

We are so pleased your stay was enjoyable, thank you for taking the time to review our home. We very much look forward to seeking you again. I will pass your kind comments on to our team.

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Review from Lesley P (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Hammerwich Hall Care Home for 2 weeks respite, this is his second stay and it was wonderful. I worried about respite care as he is not very sociable, he did join in with some activities but was also quite happy to sit in the many communal areas and watch. When we first arrived at
Hammerwich he was taken in by the beautiful building and atmosphere. All of the staff are so lovely and kind, they treat the residents as individuals and can tell that they care very much about them. I think that it bought out my Dad's true personality and he was very at ease and not stressed about how he is at home. He has mixed dementia and I was worried that he would rebel and misbehave but this was not the case. The communication is wonderful. I rang every other day to check on how he was and always got a full report. There is a fabulous range of activities inside and out for the residents. I have spoken to my Dad about a return visit and he is already looking forward to it, that in itself says it all!

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It is our absoloute pleasure to have to your Dad stay with us, he settled in so well, he has a lovely sense of humour and quick wit, his smile is infectious. Thank you for putting your trust in us and thank you for such a lovely review.

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Review from J P (Respite Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place. Look after you very well. Food good. Good activities. Will be coming again.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

We are pleased you enjoyed your stay with us, we very much look forward to seeing you again in May.

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Review from J H (Sister of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was treated very well in Hammerwich Hall. She was there for seventeen months. I found all the staff to be friendly and most helpful. Anything I asked of them they acted upon immediately. I found them all very approachable. In fact, I miss seeing them, as I do some of the other residents.
They became part of my life as well as my sisters.
My sister wasn’t in great shape when she moved into Hammerwich Hall. She had been in hospital for fifteen weeks and had lost a considerable amount of weight and was still losing weight. The staff at Hammerwich Hall sorted out her diet and stabilised her weight. They made sure she didn’t stray from her gluten-free diet. Her room and bathroom were always kept spotlessly clean and warm. The building itself was always kept warm. My sister was never cold, even in the depth of winter. Whether she was in her room, the lounge or the dining room. I have no complaints about Hammerwich Hall, only praise. Thank you all.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your review of our home and for entrusting us with the care of your sister. I will pass on your lovely comments to our team.

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Review from J B (Daughter of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for over twelve months having transferred following an illness. She is very content, and all her stress and worry has disappeared. The staff in the home are very kind and friendly and work extremely hard to provide a very high standard of care for her.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

I am pleased we have been able to take away your mum's stress and worry and to give her peace of mind. Thank you for your kind comments I will be sure to pass them on to the team.

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Review from Elaine L (Niece of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home in a rural setting.
The staff always seem very caring to the residents. However, the home constantly appears to be understaffed. The food quality has dropped considerably in the three years my aunt has been there. I think this is something that should be looked at with urgency.
Old people don’t eat a lot of food but what they have should be of a decent quality.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your review. The staffing levels are determined by the resident's dependency and these are reviewed on a weekly basis. I can assure you that if it is determined we require additional staff, I, as the home manager, would ensure the staffing levels are appropriate and sufficient to the current dependency of our residents. I am sorry you feel the food quality has dropped, it would be helpful if you could advise me why you felt that way. We do strive for continuous improvements and your comments would prove invaluable. Many residents retain a very healthy appetite and we constantly seek their views regarding the variety and quality of the food provided. In February 2023 new 4-week menus were implemented which had been put together by the residents working party group following consultation with other residents in the home and these will be revisited and amended as required following feedback from residents.

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Review from Tracy W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely and homely.
The staff at the care home are very caring and supportive of all the residents, any medical issues are dealt with quickly and efficiently.
The menu on offer has just been renewed and the choice is very good.
The rooms are lovely and residents are allowed to
make it their own adding some of their own personal belongings. We are very happy that we chose the home.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for taking the time to review Hammerwich Hall and for your feedback, we are always looking to improve our service. We are pleased you are happy with your choice of home. I will pass your comments on to the Team.

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Review from Carol F (Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and management take the views of residents and relatives into account. For us, as a family, it's important to know they are well looked after and happy, and we can visit when we want to. They have recently had new meal menus, and the meals look very good.
Mom always says the staff
are lovely, and they couldn't be anywhere better.
When we take them out, they get tired, and say they want to go 'home,' and it's reassuring they look at Hammerwich Hall as home.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your lovely review, your mum and dad are an absolute pleasure to care for. It's one of our golden moments when we achieve keeping loved ones together and knowing they see Hammerwich Hall as "home" is as good as it gets.

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Review from Nigel H (Cousin of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Hammerwich Hall Care Home for 14 years now. He has always recieved the highest standard of care from dedicated and very caring staff, and the staff always take the time to chat with my relative and make him feel welcome.
There have been many activities that my relative has
enjoyed whilst at Hammerwich Hall Care Home, and I can see the painting he has completed when I visit him.
The care home has beautiful gardens, which my relative enjoys walking around when he is able to, and the home is clean and well looked after by the staff there.
Staff contact me to update me on my relative's care and treatment as appropriate.
I am very grateful to all the staff members for looking after my relative so well over the last 14 years.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your kind review, your relative is a huge part of our Hammerwich Hall family, always a smile and actively involved in the arts and crafts sessions, not to mention the baking events, he still makes a lovely sweet treat. We are very happy that your experience of our home is, and always has been, a good one.

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Review from H B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently, my mom is there and has been since August 2021. The staff are so kind and caring towards my mom.
They go above and beyond as well, not just for Mom but for the other residents too. It’s always very clean and has that cosy at-home feeling about it too.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your kind review, we endeavour to nurture a homely feeling for our residents, the home-from-home experience is so important to support residents to feel settled, happy and comfortable. We are so pleased you are happy with the care given to your lovely mum.

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Review from Julie H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given by all the staff.
Very attentive home - very much liked by my father.
They are extremely helpful to the residents and make sure they offer individually tailored care and support.
I would definitely recommend.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for a lovely reveiw which reflects the dedication of all the people working at Hammewich Hall. I will pass your kind comments to the team.

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Review from J K (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Hammerwich Hall for the last 4 months of 2022. He was originally a resident for respite care but his condition slowly deteriorated so it became Dad’s home. All the staff made Dad and us welcome and nothing was too much trouble and he soon settled in. Dad sadly passed away
just before Christmas - during this awful time, Dad and the rest of the family were treated with kindness and compassion and nothing was too much trouble.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Your dad was a lovely man, thank you for your kind comments. At Hammerwich Hall you are a member of our extended family and we will always care for you, as well as your loved one.

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Review from Lynne P (Relative of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Hammerwich for many years now and has been so well looked after. He is very happy there, and the staff attend to all his needs. He has unfortunately had a few hospital stays lately, but Hammerwich always welcomes him back to where he feels safe and secure. The meals he gets are
far superior to the ones he used to cook himself, so he is usually one of the first to the dining hall!

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

We are privileged to care for your relative, and thank you for entrusting his care to us. Hammerwich is his "home"; he is a much-loved member of our Hammerwich family, and we are always so pleased when he returns home to us. Thank you for your kind comments. I will pass them on to our team.

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Review from Ann B (Daughter of Resident) published on 21 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a parent go into a care home is one of the most difficult things you have to face. The staff at Hammerwich Hall Care Home are the most wonderful caring people, and I know my mother is in good hands. She is very happy and comfortable, and I know I can visit at any time (with just a quick call
to book in during covid restrictions). The home itself is beautifully maintained, with lovely gardens. The residents are encouraged to take part in many activities, including Gardening Club, however; it’s not a problem if they prefer to stay in their rooms. They are treated with the care and dignity they all deserve. I would certainly highly recommend Hammerwich Hall to anyone faced with deciding on care for an elderly parent.

Reply from Emily Hocking, Regional Customer Relations Manager at Hammerwich Hall Care Home

Thank you so much for sharing your experience of the home. It's so lovely to hear of your positive experience and how happy your mother is living with us.

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Review from Anne D (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather resided at Hammerwich Hall from July 2020 until May 2022. From his rapid admission until he was taken to hospital for the last time, the staff were kind and considerate to both him and me, despite the pressures they were under owing to Covid restrictions. They dealt with his increasing
care needs and medical issues with professionalism and sympathy. They did all they could to positively interpret the Covid rules so that relatives and residents could stay in touch and visit whenever possible.
My stepfather was always well fed, clean and smartly dressed by the staff, and they dealt with all issues calmly and in an impartial manner.
Obviously, during the time my stepfather was at Hammerwich, the resident's activities had to be severely curtailed, hence my ‘don’t know’ score.
It would be ideal for all rooms to be ensuite, but I appreciate the difficulty (and cost!) of upgrading an old building.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your positive review. It was a privilege and honour to care for your stepfather. I will pass on your lovely review to the team.

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Review from Michael E (Nephew of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the care home for a number of years and I have always found the staff to be professional friendly and attentive. The home is clean the food is good and the grounds are well kept.
I would recommend Hammerwich Hall.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for taking the time to review Hammerwich Hall, we are pleased your experience of our home is a positive one. I will pass on your kind comments to our team.

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Review from J H (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely care home with excellent management. The activities, care and attention that is given to residents is testament to all of the staff. When visiting it’s always a happy environment. I am very pleased that it’s my mum's home.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for such a lovely positive review. We strive to achieve a happy home for our lovely Residents and are so pleased you feel the homely atmosphere we pride ourselves on creating. Your compliments will give our Team a huge boost to their moral and know their dedication and care has not gone unnoticed.

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Review from Ron B (Brother of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is happy and well cared for at Hammerwich. I like the vibrancy and friendliness of all the staff. Excellent.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your kind comments. I will ensure they are passed on to our Team.

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Review from D B (Nephew of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional, caring and welcoming. They go above and beyond to make the residents feel at home. It's a comfort knowing that loved ones are in excellent care all year round.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for taking the time to review Hammerwich Hall and for such positive feedback. I will pass on your lovely compliment to our team.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Hammerwich Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Hammerwich Hall Care Home is calculated as follows: ( (166 Excellents x 5) + (76 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 246 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hammerwich Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (4)

Peter

Peter Bharj

Job Title: Home Manager

Joined: 2025

I’ve been dedicated to the Health and Social Care sector since 2006, before which, I was a software developer and Technical Author. As a Registered Manager, I’ve worked closely with staff at all levels across different care homes, from small start-up companies to large national providers; my hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.


I also hold a BSc (Hons) in Computer Science, enabling me to leverage technology to enhance operational efficiency and improve care quality at Hammerwich Hall. I’m committed to professional development and strive to deliver exceptional care and support to those I serve.

Kerrie

Kerrie Carpenter

Job Title: Deputy Manager

Joined: 2025

Hammerwich Hall holds a very special place in my heart, having worked here previously for 7 years as a Senior Care Assistant, almost 2 years ago.


I returned 'Home' and am immensely proud to be Team Manager, leading on quality care provision, working with compassionate colleagues who genuinely care from the heart.

Claire

Claire Poole

Job Title: Administrator

Joined: 2010

I have worked for the company for over 15 years and love it. I began as an Activity Coordinator and then progressed to Receptionist, and then became Administrator.


I moved to Hammerwich Hall in 2024, and it is like a big Family, and I really love working with all the Staff, Residents and Relatives.

Paulina

Paulina Darwin

Job Title: Wellbeing Coordinator

Joined: 2021

I have been working in the Health and Social Care Sector since 2004.


As a wellbeing coordinator, I enjoy being creative and bringing joy into people's day.
I like to take time to understand people and choose activities that will provide the greatest amount of benefit, fulfillment, and happiness.


Working at Hammerwich Hall, I feel that I have the opportunity to positively impact and improve people's well-being and the quality of their experience at the Home.

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