Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL
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9.7 100 Reviews
  • Hammerwich Hall Care Home, Burntwood
Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Residential Care: from £1295

Subject to care needs assessment

These prices are only a guideline, please contact Hammerwich Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Peter Bharj (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Parking

  • On site parking.

Hammerwich Hall Care Home Reviews (100)

Total of 100, showing 61-80
9.7

Hammerwich Hall Care Home has a Review Score of 9.7 (9.659) out of 10, based on 21 reviews in the last 2 years. Over all time Hammerwich Hall Care Home has 100 reviews.

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Review from Sally D (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone takes the time to talk and answer any questions you may have.
It's a lovely friendly, welcoming place to visit. The management of it all is excellent. If I ever have to end up in a home, this is where I would want to be.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your lovely compliment/review. It is always pleasing to know that we are approachable and friendly and that we have made a great impression.

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Review from Rosemary R (Friend of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago, following the death of her husband, increasing frailty in her own health, and her family residing overseas, my friend had to move to residential care. Her son in law and I visited many care homes prior to our decision that Hammerwich Hall was the most suitable choice to care for her needs.
Set in peaceful surroundings, the home is welcoming, clean and bright. Staff offer outstanding care, respect, patience and compassion to their residents. The transition from independent living to residential care is not necessarily one smoothly achieved, yet the staff have done everything within their power to make this as pain-free as possible. The home offers a variety of well organized social activities and outings and whilst residents are encouraged to engage in these, their right to 'opt out' is also respected. Residents are encouraged to personalize their bedrooms into their 'home from home'. The staff are welcoming to visitors and the management team is always accessible.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Moving into a Care Home is not always an easy decision to make. We do endeavour to go the extra mile to make "our home your home" and are pleased you are happy with our care and service.

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Review from Sue E (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our Father/Grandfather has moved into Hammerwich Hall, he has received fantastic care. The staff are attentive and show a real understanding of his needs and requirements. He entered with mid-stage dementia which has, over the last few months progressed but they have always shown a great understanding
of the condition and have always been patient even when he has the really bad days. He is monitored regularly and the home has even invested in new monitoring equipment throughout the whole home as well as a pressure mat just for him as he is no longer capable of alerting the staff using the usual triggers. On his worst days, we have entered his room to find some of the carers sitting with him helping him to eat, just chatting to him or holding his hand to comfort him. Finally, the residents themselves are lovely people that make everyone including the relatives feel welcome into the home. We feel this is more than just a care home it's like a home from home.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for a lovely positive review, we do try our very best to make Hammerwich Hall feel like home from home and it is good to know that you feel we have achieved that.

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Review from Peter R (Son-in-law of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In looking for a care home for my mother-in-law I visited six care homes in the area and found that Hammerwich Hall run now by Advinia was far the better home for my mother-in-law. In cleanliness and staff, smartness and professionalism. The variety of food was the best for choice. The dignity the staff
and management provide is far above and beyond their duty, nothing is too much trouble. We were anxious at the initial entry into the home but we had no need to worry, my mother-in-law is most happy at Hammerwich Hall which makes us as a family at ease.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It is always good to know that the service we provide is a positive experience for both resident and relatives. We endeavour to go the extra mile to give a great care experience and make Hammerwich Hall as much like home from home as possible. Thank you for taking the time to review our Home.

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Review from S W (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Hammerwich last summer after an accident that sadly meant she was unable to return home to live independently. It has been a very emotional time for her but the staff have all been very supportive and extremely caring in helping her to settle in. It is an extremely clean, bright, homely
place where we, as her family, are always made to feel welcome by all members of staff. She is treated with dignity and is encouraged to join in activities by the staff and the activities coordinator, who is doing a great job.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your complimentary comments, our activity coordinator is a great asset to the home. I and my team strive to achieve the best outcome for our residents; I am pleased your experience of our home for your mum is a positive one.

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Review from S A (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother constantly remarks how lovely her room is and how happy she is at Hammerwich Hall. She says she feels safe and well looked after.
My Wife and I feel confident of the care my Mother receives and are kept well informed of any issues that may arise.
To sum up, we are delighted that she is so
happy and well cared for.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It is good to know that your mum feels happy and safe in our care. Thank you for your kind comments.

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Review from Jane S (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be difficult to criticise any aspect of the care given to my father during his 4-week convalescent stay at Hammerwich.


In addition, the administration and the effective and sensitive communication and attention given to his wife, myself his daughter and other interested members of the family

were exemplary.


At the age of 94, after a serious illness and 2 weeks in hospital, he was very weak, had lost weight and was generally very low both physically and psychologically.


The care he received resulted in significant weight gain, a recovery of his appetite, which has been maintained since and a general air of optimism and return to his old self.


As well as the personal treatment and care given to my father, the entertainment, stimulation and general positivity of all the staff made the experience as good as it could possibly be in the circumstances.


The cost of care at Hammerwich is by no means the cheapest on the market but for us was worth every penny.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It was a pleasure caring for your father, seeing him progress so positively is what makes our job so worthwhile and reminds us of why we chose to work in Care....
" Our Golden Moments".Thank you for a lovely review.

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Review from Alison C (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care provided at Hammerwich Hall Care Home. Unfortunately, my Father passed away while my mother was in your home. You were very understanding and caring to my Mother and indeed the rest of the family when they came to visit. All staff are excellent, giving care and support
when needed without any hesitation. My mother has settled really well and is now socialising with encouragement from staff and beginning to join in with the varied activities provided. Thank you.

Reply from Erica Neal at Hammerwich Hall Care Home

We are passionate about quality care and aim to provide homely, supportive care for our residents, I am so pleased your mum has settled into her new home with us. Thank you for your kind comments.

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Review from Stanley W (Brother-in-law of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found this home to be very friendly, quiet and clean. We visit every week and are welcomed by the manager and resident staff. Activities keep the patients occupied and the menus look good and variable. We are treated to a cup of coffee and biscuits which makes our visit more enjoyable. We are looking
forward to the Summer months and maybe spending time in the garden grounds. Parking is easy and convenient.

Reply from Erica Neal at Hammerwich Hall Care Home

Hammerwich Hall garden is really beautiful especially when in full bloom in the summer. We look forward to serving you your coffee and biscuits in the sunshine. Thank you for your positive comments.

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Review from Helen R (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just before Christmas, we were seeking urgent respite for my mother. We arrived unannounced at Hammerwich Hall at 8pm in the evening for a viewing. As soon as we stepped into the beautiful hallway we knew that we had found a lovely, warm, welcoming, clean home. Both staff and residents were friendly
and helpful and the rooms were immaculate. Circumstances have dictated that my mother is still there three months later. Throughout that period we have not had one cause for complaint or concern. This home is a real gem.

Reply from Erica Neal, Home Manager at Hammerwich Hall Care Home

Thank you for a lovely review, we aim to provide a home from home feel and it is pleasing to note that we have achieved our aim for you and your mum.

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Review from Julie K (Daughter of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Hammerwich Hall for over seven years and we are very happy with the overall standard of his care and believe his needs are met at the Hall. He is treated with respect by the staff who refer to him by name. If he has any medical issues, they are dealt with quickly and we are informed
of any problems which might arise. Dad is happy in his room and just uses it to sleep, he prefers to sit in one of the lounges where he enjoys joining in with activities such as Communion services, Bingo and other activities put on by the Activities Manager. Dad’s room is kept clean and tidy and we are informed if he is in need of any particular toiletries or clothing on a regular basis. Dad enjoys the food and always has a choice of where and what he eats. If any issues arise, they are dealt with very quickly and the Hall manager responds quickly to emails and sends minutes out of meetings regularly.

Reply from Erica Neal, Registered Home Manager at Hammerwich Hall Care Home

Thank you for the kind positive comments. It is good to know you are happy with the care your father receives.

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Review from Lynda C (Daughter-in-law of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has made a big improvement since moving into care at Hammerwich Hall. She seems more alert and appears to be happy to take part in activities going on in the home, which can only be down to the good care from all the staff. She is able to move around the home safely as her room is on
the ground floor. All the staff are very helpful and friendly.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. I'm so glad that your mother in law has made improvements and is enjoying the different activities.

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Review from P S (Resident) assisted by family/friend published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well looked after in a very relaxing environment. The food is excellent and the activities are well tailored. The staff are professional and caring. I shall be sad to leave and would like to come again for a holiday.

Reply from Jayne Duck, Customer services administator at Hammerwich Hall Care Home

Thank you for your review. I'm so glad to hear that you have enjoyed your stay with us and hopefully, you will come again for a stay with us.

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Review from D K (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spoke with care home manager to discuss dad's care needs in a review.
I was very impressed with the thoroughness and detailed knowledge of dad's condition and needs.
All the carers that I've met treat Dad with kindness and respect, in spite of the fact that he can be a tricky customer.
Everyone
seems to go beyond the remit of caring for him - including taking the time and trouble to engage with him in his particular interests and preferences.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. This must give you such peace of mind knowing that he is so well cared for.

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Review from Charles P (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied that my mother is being treated with care, respect and kindness.
This is a lovely place for her to be and she tells me that she feels safe, very well looked after and has plenty of things to be involved with.
The staff all seem to me to be excellent including the management.
The
village post office and general store closed recently which is a shame but that's not Bupa's fault.

Reply from Jayne Duck, Customer Services Administator at Hammerwich Hall Care Home

Thank you for your review. I'm glad that your mum is happy and feels safe and well cared for in our care. It is good to know that she is liking the activities also.

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Review from Jan D (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped through the door I knew Mom would love it. She only went for a week's respite but loved it so much she is now going to be a permanent resident. She is like a "new person" and so happy.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. We are so glad to hear that your Mum enjoyed her stay so much with us that she has decided to stay permanently with us I'm sure she will be very happy and will make lots of new friends.

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Review from David W (Relative of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Hammerwich Hall for an aunties 90th birthday party. There was a singer for entertainment and they set our a "tea room" for relatives and the auntie after they made us so welcome. The staff were genuine and so caring.
It was a lovely afternoon and meant a lot to the family.

Reply from Emily Wilson, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your lovely review, we love hearing about your experiences with our home. I am so pleased that you are happy with the entertainment Hammerwich Hall organise, and the compassion shown within the staff. I'm so glad you enjoyed the afternoon. The Bupa Customer Care Team.

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Review from Deb M (Niece of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care. My aunt has been in for 3 weeks respite and she is so much better physically and mentally. Thank you, everyone, at Hammerwich Hall.

Reply from Simone Berkeley, Customer Service Adviosr at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Murial W (Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable. Very good staff. Everything about the place is wonderful.

Reply from Simone Berkeley, Customer Service Advisor at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Graham W (Brother of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for just over a month now and says she is very comfortable and happy, something I never expected because she is very discerning, to say the least. There are no unpleasant smells when you enter and everywhere is spotlessly clean and the staff are very thoughtful and genuinely
care for the residents. My sister so far enjoys most of the meals from the daily multi-choice menu and it is a pleasure to see the dining room always neatly laid out with table cloths and fresh serviettes. The three lounges are very pleasant and there is a nice feel of homeliness about the place. She enjoys the many daily activities that are provided like art and crafts, bingo, play your cards right, seed planting, flower arranging etc. Each month a visit by a musical artist is made with a light buffet to follow and I must say that the two that we have attended have been excellent. Music and song is a good way in getting the residents to participate in some way despite their disabilities.

Reply from Jayne Duck, Customer services administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Hammerwich Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Hammerwich Hall Care Home is calculated as follows: ( (166 Excellents x 5) + (76 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 246 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hammerwich Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (4)

Peter

Peter Bharj

Job Title: Home Manager

Joined: 2025

I’ve been dedicated to the Health and Social Care sector since 2006, before which, I was a software developer and Technical Author. As a Registered Manager, I’ve worked closely with staff at all levels across different care homes, from small start-up companies to large national providers; my hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.


I also hold a BSc (Hons) in Computer Science, enabling me to leverage technology to enhance operational efficiency and improve care quality at Hammerwich Hall. I’m committed to professional development and strive to deliver exceptional care and support to those I serve.

Kerrie

Kerrie Carpenter

Job Title: Deputy Manager

Joined: 2025

Hammerwich Hall holds a very special place in my heart, having worked here previously for 7 years as a Senior Care Assistant, almost 2 years ago.


I returned 'Home' and am immensely proud to be Team Manager, leading on quality care provision, working with compassionate colleagues who genuinely care from the heart.

Claire

Claire Poole

Job Title: Administrator

Joined: 2010

I have worked for the company for over 15 years and love it. I began as an Activity Coordinator and then progressed to Receptionist, and then became Administrator.


I moved to Hammerwich Hall in 2024, and it is like a big Family, and I really love working with all the Staff, Residents and Relatives.

Paulina

Paulina Darwin

Job Title: Wellbeing Coordinator

Joined: 2021

I have been working in the Health and Social Care Sector since 2004.


As a wellbeing coordinator, I enjoy being creative and bringing joy into people's day.
I like to take time to understand people and choose activities that will provide the greatest amount of benefit, fulfillment, and happiness.


Working at Hammerwich Hall, I feel that I have the opportunity to positively impact and improve people's well-being and the quality of their experience at the Home.

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