Hammerwich Hall Care Home

To sum up, we are delighted that she is so happy and well cared for.

It would be difficult to criticise any aspect of the care given to my father during his 4-week convalescent stay at Hammerwich.

In addition, the administration and the effective and sensitive communication and attention given to his wife, myself his daughter and other interested members of the family were exemplary.

At the age of 94, after a serious illness and 2 weeks in hospital, he was very weak, had lost weight and was generally very low both physically and psychologically.

The care he received resulted in significant weight gain, a recovery of his appetite, which has been maintained since and a general air of optimism and return to his old self.

As well as the personal treatment and care given to my father, the entertainment, stimulation and general positivity of all the staff made the experience as good as it could possibly be in the circumstances.

The cost of care at Hammerwich is by no means the cheapest on the market but for us was worth every penny.

I am extremely pleased with the care provided at Hammerwich Hall Care Home. Unfortunately, my Father passed away while my mother was in your home. You were very understanding and caring to my Mother and indeed the rest of the family when they came to visit. All staff are excellent, giving care and support when needed without any hesitation. My mother has settled really well and is now socialising with encouragement from staff and beginning to join in with the varied activities provided. Thank you.

Have found this home to be very friendly, quiet and clean. We visit every week and are welcomed by the manager and resident staff. Activities keep the patients occupied and the menus look good and variable. We are treated to a cup of coffee and biscuits which makes our visit more enjoyable. We are looking forward to the Summer months and maybe spending time in the garden grounds. Parking is easy and convenient.

Just before Christmas, we were seeking urgent respite for my mother. We arrived unannounced at Hammerwich Hall at 8pm in the evening for a viewing. As soon as we stepped into the beautiful hallway we knew that we had found a lovely, warm, welcoming, clean home. Both staff and residents were friendly and helpful and the rooms were immaculate. Circumstances have dictated that my mother is still there three months later. Throughout that period we have not had one cause for complaint or concern. This home is a real gem.

Dad has lived at Hammerwich Hall for over seven years and we are very happy with the overall standard of his care and believe his needs are met at the Hall. He is treated with respect by the staff who refer to him by name. If he has any medical issues, they are dealt with quickly and we are informed of any problems which might arise. Dad is happy in his room and just uses it to sleep, he prefers to sit in one of the lounges where he enjoys joining in with activities such as Communion services, Bingo and other activities put on by the Activities Manager. Dad’s room is kept clean and tidy and we are informed if he is in need of any particular toiletries or clothing on a regular basis. Dad enjoys the food and always has a choice of where and what he eats. If any issues arise, they are dealt with very quickly and the Hall manager responds quickly to emails and sends minutes out of meetings regularly.

My mother-in-law has made a big improvement since moving into care at Hammerwich Hall. She seems more alert and appears to be happy to take part in activities going on in the home, which can only be down to the good care from all the staff. She is able to move around the home safely as her room is on the ground floor. All the staff are very helpful and friendly.

I have been well looked after in a very relaxing environment. The food is excellent and the activities are well tailored. The staff are professional and caring. I shall be sad to leave and would like to come again for a holiday.

Everyone seems to go beyond the remit of caring for him - including taking the time and trouble to engage with him in his particular interests and preferences.

The village post office and general store closed recently which is a shame but that's not Bupa's fault.

From the moment I stepped through the door I knew Mom would love it. She only went for a week's respite but loved it so much she is now going to be a permanent resident. She is like a "new person" and so happy.

It was a lovely afternoon and meant a lot to the family.

Excellent staff and care. My aunt has been in for 3 weeks respite and she is so much better physically and mentally. Thank you, everyone, at Hammerwich Hall.

Very enjoyable. Very good staff. Everything about the place is wonderful.

My sister has been a resident for just over a month now and says she is very comfortable and happy, something I never expected because she is very discerning, to say the least. There are no unpleasant smells when you enter and everywhere is spotlessly clean and the staff are very thoughtful and genuinely care for the residents. My sister so far enjoys most of the meals from the daily multi-choice menu and it is a pleasure to see the dining room always neatly laid out with table cloths and fresh serviettes. The three lounges are very pleasant and there is a nice feel of homeliness about the place. She enjoys the many daily activities that are provided like art and crafts, bingo, play your cards right, seed planting, flower arranging etc. Each month a visit by a musical artist is made with a light buffet to follow and I must say that the two that we have attended have been excellent. Music and song is a good way in getting the residents to participate in some way despite their disabilities.

A very positive stay.

As attorney for my relative who suffered a significant stroke requiring care for the remainder of his life and living 100 miles away, and on his own, it created a significant problem. Hammerwich Hall Nursing and Care Home was the chosen residential care in 2008. I, my wife, and my late sister were delighted with the home. The management and staff and the occupational therapy were of the first quality and included external visits to places of interest for the residents who were capable.

I am pleased to say that the current management staff and their carers, together with the organisation introduced and their thoughts and inclusion for the relatives gives confidence for the future of the residents.

All staff are very welcoming and are happy to discuss our mother's care plan and any concerns we may have regarding her daily care needs.

Mother has been a resident for two and a half years and has been cared for in a kind and professional way, the staff have been very helpful and understanding. I believe she is as happy as she can be at present and could not be in a better place to live out her life.

My mother has been here for 10 and a half years. The care she has received is amazing. Such care, attention, and love is always here. She is now 100 and is bedridden. The carers check on her every 30 mins.