Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL
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9.7 100 Reviews
  • Hammerwich Hall Care Home, Burntwood
Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Residential Care: from £1295

Subject to care needs assessment

These prices are only a guideline, please contact Hammerwich Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Peter Bharj (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Parking

  • On site parking.

Hammerwich Hall Care Home Reviews (100)

Total of 100, showing 81-100
9.7

Hammerwich Hall Care Home has a Review Score of 9.7 (9.659) out of 10, based on 21 reviews in the last 2 years. Over all time Hammerwich Hall Care Home has 100 reviews.

Overall Experience

  • 81
  • 19
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Review from J H (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very positive stay.

Reply from Emily Wilson, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your kind review. I am so pleased that you enjoyed your stay., and that you would recommend the home to other people. The Bupa Customer Care Team

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Review from Raymond C (Cousin of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As attorney for my relative who suffered a significant stroke requiring care for the remainder of his life and living 100 miles away, and on his own, it created a significant problem. Hammerwich Hall Nursing and Care Home was the chosen residential care in 2008. I, my wife, and my late sister were delighted
with the home. The management and staff and the occupational therapy were of the first quality and included external visits to places of interest for the residents who were capable.


Times changed such that managers came and went, external visits significantly diminished, the change from nursing and care home to care home was concerning together with the loss of qualified nurses for a relative following a severe stroke.
I am pleased to say that the current management staff and their carers, together with the organisation introduced and their thoughts and inclusion for the relatives gives confidence for the future of the residents.

Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Christine E (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent manager leading a marvelous team of carers, catering and domestic staff.
All staff are very welcoming and are happy to discuss our mother's care plan and any concerns we may have regarding her daily care needs.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Freddy B (Son of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident for two and a half years and has been cared for in a kind and professional way, the staff have been very helpful and understanding. I believe she is as happy as she can be at present and could not be in a better place to live out her life.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M F (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 10 and a half years. The care she has received is amazing. Such care, attention, and love is always here. She is now 100 and is bedridden. The carers check on her every 30 mins.

Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Julie H (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved into Hammerwich Hall and unfortunately became unwell. The care staff were excellent and prompt in arranging a GP review and had obviously listened to my concerns and had handed over to each other my father's problems. I was confident they were handling the situation safely and
extremely competently.

Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Carole E (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Hammerwich Hall Care Home whilst recovering from a broken shoulder, the care she has received has been excellent. Her room very comfortable and her food very good, always catering for mum's needs. I would have no hesitation in using Hammerwich Hall Care Home for mum's care if required recommending
the home to others.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from June B (Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that come into contact with me were very friendly, proficient. They were very professional, nothing was too much trouble.
The food was of a very high standard. The building and gardens were very pleasant.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Maria R (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the staff are extremely helpful and make my mom feel happy. The staff sometimes seem very busy and understaffed. Some of the rooms need to be updated and the toilets need improving. Also, I don't understand why it sometimes takes most of the day to empty my mom's commode.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Tudor R (Son of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very reluctant to move into a nursing home but his worries soon disappeared. He fully appreciated the excellent care that he receives nothing appears too much trouble. All the staff are friendly and caring but professional too. When he has felt unwell, medical advice has been sought and
a doctor's visit arranged. The meals are varied and good quality. Although he may not feel hungry, once he is presented with the meal, he always enjoys it. It is also good that light bites are on offer outside mealtimes. Overall a friendly and homely nursing home that cares for its occupants.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Brian V (Husband of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff extremely helpful in every way, without exception. The manageress has taught her staff to reflect her help and concern in all aspects of the homes activities. My wife has enjoyed her rest at the home and will return in the near future.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from D F (Sister of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and carers very helpful and friendly, ready to help at all times. Maintenance for home and gardens very good but I do think the rooms could do with a bit of colour to brighten them up, otherwise excellent.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Will P (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A sound service, providing a friendly secure environment. Joining in with frequent activities is encouraged, joining in with frequent activities is encouraged although not mandatory. All staff show great kindness and patience and I cannot fault them.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from S C (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is always very welcoming. The home is a pleasant and peaceful environment. Everyone is very caring and have given excellent support to my father.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Mandy O (Daughter of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mom received was very good and respectful, she felt comfortable and safe. Meals and cleanliness was very good and staff caring and professional to myself, very helpful and open.

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Review from Ronald H (Resident) published on 9 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is 100%, it's clean, it's looked after well. Everything is adequate. I have enjoyed my stay very much and I shall be back again when my daughter goes away. All of the staff are wonderful, I cannot fault them in any way.

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Review from Margaret S (Sister-in-law of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have visited our relative and were well received. He has been well looked after service was very good, staff excellent.

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Review from Patricia C (Daughter of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only stayed for the weekend this time, but seemed happy with experience. The staff very welcoming.

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Review from Jacqueline B (Wife of Resident) published on 2 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been a resident in Hammerwich Hall for one week. The care so far has been very good. My husband had been in hospital for nine weeks before being admitted to the care home and has scratched his legs very badly. A doctor was promptly called by the care home and antibiotic cream prescribed.
He now requires a puréed diet and the kitchen staff have provided him with a variety of food which he has really enjoyed. He also has yoghurt when the other residents have biscuits or cakes. He always has a drink of orange squash by his side. Obviously it is early days and although he isn't completely settled yet he has made a good start.

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Review from Ivy B (Resident) assisted by family/friend published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Made to feel welcome in my weeks stay. Homely, people very friendly, settled in quite well. I would return again.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Hammerwich Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Hammerwich Hall Care Home is calculated as follows: ( (166 Excellents x 5) + (76 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 246 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hammerwich Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (4)

Peter

Peter Bharj

Job Title: Home Manager

Joined: 2025

I’ve been dedicated to the Health and Social Care sector since 2006, before which, I was a software developer and Technical Author. As a Registered Manager, I’ve worked closely with staff at all levels across different care homes, from small start-up companies to large national providers; my hands-on experience has shaped my approach to care and management, ensuring compliance with regulations, fostering high-quality care, and leading dedicated teams.


I also hold a BSc (Hons) in Computer Science, enabling me to leverage technology to enhance operational efficiency and improve care quality at Hammerwich Hall. I’m committed to professional development and strive to deliver exceptional care and support to those I serve.

Kerrie

Kerrie Carpenter

Job Title: Deputy Manager

Joined: 2025

Hammerwich Hall holds a very special place in my heart, having worked here previously for 7 years as a Senior Care Assistant, almost 2 years ago.


I returned 'Home' and am immensely proud to be Team Manager, leading on quality care provision, working with compassionate colleagues who genuinely care from the heart.

Claire

Claire Poole

Job Title: Administrator

Joined: 2010

I have worked for the company for over 15 years and love it. I began as an Activity Coordinator and then progressed to Receptionist, and then became Administrator.


I moved to Hammerwich Hall in 2024, and it is like a big Family, and I really love working with all the Staff, Residents and Relatives.

Paulina

Paulina Darwin

Job Title: Wellbeing Coordinator

Joined: 2021

I have been working in the Health and Social Care Sector since 2004.


As a wellbeing coordinator, I enjoy being creative and bringing joy into people's day.
I like to take time to understand people and choose activities that will provide the greatest amount of benefit, fulfillment, and happiness.


Working at Hammerwich Hall, I feel that I have the opportunity to positively impact and improve people's well-being and the quality of their experience at the Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hammerwich Hall Care Home to verify any information. View our terms and conditions. Hammerwich Hall Care Home has an Enhanced Service - more info.