Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL
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9.6 105 Reviews
  • Hammerwich Hall Care Home, Burntwood
Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.
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Care Provided by Hammerwich Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Residential Care: from £1295

Subject to care needs assessment

These prices are only a guideline, please contact Hammerwich Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerrie Carpenter (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • On site parking.

Hammerwich Hall Care Home Reviews (105)

9.6

Hammerwich Hall Care Home has a Review Score of 9.6 (9.628) out of 10, based on 26 reviews in the last 2 years.
Over all time Hammerwich Hall Care Home has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hammerwich Hall Care Home
  • 46
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Total of 105, showing 81-100
Review from Jan D (Daughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I stepped through the door I knew Mom would love it. She only went for a week's respite but loved it so much she is now going to be a permanent resident. She is like a "new person" and so happy.
Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. We are so glad to hear that your Mum enjoyed her stay so much with us that she has decided to stay permanently with us I'm sure she will be very happy and will make lots of new friends.

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Review from David W (Relative of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited Hammerwich Hall for an aunties 90th birthday party. There was a singer for entertainment and they set our a "tea room" for relatives and the auntie after they made us so welcome. The staff were genuine and so caring.
It was a lovely afternoon and meant a lot to the family.
Reply from Emily Wilson, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your lovely review, we love hearing about your experiences with our home. I am so pleased that you are happy with the entertainment Hammerwich Hall organise, and the compassion shown within the staff. I'm so glad you enjoyed the afternoon. The Bupa Customer Care Team.

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Review from Deb M (Niece of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and care. My aunt has been in for 3 weeks respite and she is so much better physically and mentally. Thank you, everyone, at Hammerwich Hall.
Reply from Simone Berkeley, Customer Service Adviosr at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Murial W (Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very enjoyable. Very good staff. Everything about the place is wonderful.
Reply from Simone Berkeley, Customer Service Advisor at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Graham W (Brother of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident for just over a month now and says she is very comfortable and happy, something I never expected because she is very discerning, to say the least. There are no unpleasant smells when you enter and everywhere is spotlessly clean and the staff are very thoughtful and genuinely
care for the residents. My sister so far enjoys most of the meals from the daily multi-choice menu and it is a pleasure to see the dining room always neatly laid out with table cloths and fresh serviettes. The three lounges are very pleasant and there is a nice feel of homeliness about the place. She enjoys the many daily activities that are provided like art and crafts, bingo, play your cards right, seed planting, flower arranging etc. Each month a visit by a musical artist is made with a light buffet to follow and I must say that the two that we have attended have been excellent. Music and song is a good way in getting the residents to participate in some way despite their disabilities.
Reply from Jayne Duck, Customer services administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from J H (Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very positive stay.
Reply from Emily Wilson, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your kind review. I am so pleased that you enjoyed your stay., and that you would recommend the home to other people. The Bupa Customer Care Team

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Review from Raymond C (Cousin of Resident) published on 24 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As attorney for my relative who suffered a significant stroke requiring care for the remainder of his life and living 100 miles away, and on his own, it created a significant problem. Hammerwich Hall Nursing and Care Home was the chosen residential care in 2008. I, my wife, and my late sister were delighted
with the home. The management and staff and the occupational therapy were of the first quality and included external visits to places of interest for the residents who were capable.


Times changed such that managers came and went, external visits significantly diminished, the change from nursing and care home to care home was concerning together with the loss of qualified nurses for a relative following a severe stroke.
I am pleased to say that the current management staff and their carers, together with the organisation introduced and their thoughts and inclusion for the relatives gives confidence for the future of the residents.

Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Christine E (Daughter of Resident) published on 20 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent manager leading a marvelous team of carers, catering and domestic staff.
All staff are very welcoming and are happy to discuss our mother's care plan and any concerns we may have regarding her daily care needs.
Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Freddy B (Son of Resident) published on 20 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has been a resident for two and a half years and has been cared for in a kind and professional way, the staff have been very helpful and understanding. I believe she is as happy as she can be at present and could not be in a better place to live out her life.
Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M F (Daughter of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 10 and a half years. The care she has received is amazing. Such care, attention, and love is always here. She is now 100 and is bedridden. The carers check on her every 30 mins.
Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Julie H (Daughter of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently moved into Hammerwich Hall and unfortunately became unwell. The care staff were excellent and prompt in arranging a GP review and had obviously listened to my concerns and had handed over to each other my father's problems. I was confident they were handling the situation safely and
extremely competently.
Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Carole E (Daughter of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Hammerwich Hall Care Home whilst recovering from a broken shoulder, the care she has received has been excellent. Her room very comfortable and her food very good, always catering for mum's needs. I would have no hesitation in using Hammerwich Hall Care Home for mum's care if required recommending
the home to others.
Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from June B (Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff that come into contact with me were very friendly, proficient. They were very professional, nothing was too much trouble.
The food was of a very high standard. The building and gardens were very pleasant.
Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Maria R (Daughter of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of the staff are extremely helpful and make my mom feel happy. The staff sometimes seem very busy and understaffed. Some of the rooms need to be updated and the toilets need improving. Also, I don't understand why it sometimes takes most of the day to empty my mom's commode.
Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Tudor R (Son of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very reluctant to move into a nursing home but his worries soon disappeared. He fully appreciated the excellent care that he receives nothing appears too much trouble. All the staff are friendly and caring but professional too. When he has felt unwell, medical advice has been sought and
a doctor's visit arranged. The meals are varied and good quality. Although he may not feel hungry, once he is presented with the meal, he always enjoys it. It is also good that light bites are on offer outside mealtimes. Overall a friendly and homely nursing home that cares for its occupants.
Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Brian V (Husband of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff extremely helpful in every way, without exception. The manageress has taught her staff to reflect her help and concern in all aspects of the homes activities. My wife has enjoyed her rest at the home and will return in the near future.
Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from D F (Sister of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and carers very helpful and friendly, ready to help at all times. Maintenance for home and gardens very good but I do think the rooms could do with a bit of colour to brighten them up, otherwise excellent.
Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Will P (Son of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A sound service, providing a friendly secure environment. Joining in with frequent activities is encouraged, joining in with frequent activities is encouraged although not mandatory. All staff show great kindness and patience and I cannot fault them.
Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from S C (Daughter of Resident) published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody is always very welcoming. The home is a pleasant and peaceful environment. Everyone is very caring and have given excellent support to my father.
Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Mandy O (Daughter of Resident) published on 12 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mom received was very good and respectful, she felt comfortable and safe. Meals and cleanliness was very good and staff caring and professional to myself, very helpful and open.
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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Hammerwich Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.628 for Hammerwich Hall Care Home is calculated as follows: ( (200 Excellents x 5) + (95 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 304 Ratings = 4.628
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hammerwich Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Kerrie

Kerrie Carpenter

Job Title: Home Manager Joined: 2025

Hammerwich Hall holds a very special place in my heart. I previously worked here for seven years as a Senior Carer on nights, leaving almost two years ago.


I’ve since returned home as a Team Manager, a role I have held for the past six months, and I’m now honoured to have been given my dream job as Home Manager at Hammerwich Hall. In this role, I lead on delivering high-quality care, working alongside compassionate colleagues who genuinely care from the heart.


For me, working at Hammerwich Hall is about more than just a job—it’s an opportunity to make a positive difference, enhancing the well-being and quality of life of everyone in our home.

Claire

Claire Poole

Job Title: Administrator Joined: 2010

I have worked for the company for over 15 years and love it. I began as an Activity Coordinator and then progressed to Receptionist, and then became Administrator.


I moved to Hammerwich Hall in 2024, and it is like a big Family, and I really love working with all the Staff, Residents and Relatives.

Paulina

Paulina Darwin

Job Title: Wellbeing Coordinator Joined: 2021

I have been working in the Health and Social Care Sector since 2004.


As a wellbeing coordinator, I enjoy being creative and bringing joy into people's day.
I like to take time to understand people and choose activities that will provide the greatest amount of benefit, fulfillment, and happiness.


Working at Hammerwich Hall, I feel that I have the opportunity to positively impact and improve people's well-being and the quality of their experience at the Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hammerwich Hall Care Home to verify any information. View our terms and conditions. Hammerwich Hall Care Home has an Enhanced Service - more info.