Himley Mill Care Home

School Road, Himley, Dudley DY3 4LG

Himley Mill has been purpose-built to offer a wide range of care options for short or long term stays. Care packages are tailored to the needs of the individual by a team of experienced and friendly carers and include nursing, dementia nursing, Parkinson’s, Huntington’s and young physically disabled care as well as convalescence, palliative, and respite care.

Located in the quiet village of Himley, the home provides a high standard of care across three separate houses, each with homely and well-furnished interiors that are complete with modern safety features and landscaped gardens. All bedrooms come with a 24-hour call system and can be personalised to promote a home from home environment.

An experienced chef tailors meals to suit personal taste, with delicious full English breakfasts, two-course meals, and desserts. Snacks and refreshments are always available throughout the day.

Monthly themed events add to a pleasant social atmosphere and residents are supported in pursuing their own interests and hobbies while arts and crafts, baking sessions and board games also prove to be popular. Residents can also enjoy regular visiting entertainers, days out to places of local interest and shopping trips.

Group: HC-One

Person in charge: Jonathan Richards (General Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 86 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Himley Mill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Himley Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Himley Mill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.541 for Himley Mill Care Home is calculated as follows: ( (160 Excellents x 5) + (113 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 281 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.814 Points relating to the number of positive Reviews for Himley Mill Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 14 Reviews ÷ 17.2 Target = 0.814

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Himley Mill Care Home has a Review Score of 9.4 (9.355) from 24 Reviews


Average Ratings

  • Excellent
    14
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Himley Mill Care Home?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Himley Mill Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother has been looked after at Himley Mill for approximately 6 months following a fall and hospitalisation. There is a very happy and friendly atmosphere here. Staff are very helpful and caring. Mom has now been discharged to home having made excellent improvement and we are now caring for her ourselves. In time if need be I will definitely look to place Mom back here.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My husband came here from hospital, although he was only here for a short time the care he received was 100%. On his passing all the staff treated myself and all the family with utmost compassion. Can't thank them enough. Thank you so much highly recommend.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I've put my partner in this care home about 10 times. Staff have always been very helpful with a nice smile on their faces. Good ratio of staff to patients and I'm confident my partner gets the best care possible having worked in many care homes in the past 30 years (plumbing), this is the best I have encountered.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

During the 2+ years my mother has been in Himley Mill, I have found the staff to be friendly and accommodating. I am kept thoroughly informed of mom's condition and events she takes part in. I always find her well presented and happy. She enjoys the social activities and loves the trips out. I can only thank the staff for looking after mom and putting her family at ease that she is well looked after and happy.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My husband was treated with real care and kindness and allowed to keep his dignity.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Nursing and care staff are very committed and helpful. The overall standard is very good, pleasant surroundings, general cleanliness is very good. Family members are pleased with the level of care to the patient's needs.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My sister and I are very satisfied with the care my uncle has received whilst in Himley Mill. The activities and outings are very good.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4 out of 5

My uncle is very content here. He is well cared for and actually is more active than when he was at home.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dad is well looked after at the home. He is always neat and tidy and washed. The staff are good and Dad is comfortable. The room is adequate and the bed is always clean and comfortable.

The issues that we have had have always been dealt with quickly and efficiently.

How likely would you be to recommend Himley Mill Care Home? Likely

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Average Rating:   4.1 out of 5

My grandad always seems very comfortable, happy and well fed.

How likely would you be to recommend Himley Mill Care Home? Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Himley Mill Care Home responded to this review on 08 Dec 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The staff are very caring and approachable. The nursing staff are knowledgeable and supportive. Activities - staff worked hard to involve the residents in organised activities and were able to respond speedily to spontaneous requests/events, i.e. the anniversary of a resident was organised the same day!
The food is good quality and there is a good choice available at all times.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer services administrator at Himley Mill Care Home responded to this review on 02 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Himley Mill in one word brilliant. My husband has been there for 18 months I cannot think of one bad thing to say about the staff which includes nurses, carers, activity and administration staff, nothing is too much trouble. The rooms are immaculately clean, meals are varied and made to a high standard. It was our golden Wedding yesterday and we were given the most lovely day by all the staff and hats off to the entertainment staff for cake donations towards Macmillan day I cried for most of the day but they were happy tears.

I would have no hesitation in recommending Himley Mill for your loved ones.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Himley Mill Care Home responded to this review on 02 Oct 2017:

Thank you for your review. Congratulations on your Golden wedding anniversary I'm so glad that you had a good day and hope that you have many more years to celebrate. Thank you for your kind words about our staff it is lovely to know that they are appreciated.

The staff at Beech House (dementia unit) were extremely courteous, friendly and caring to my father and all family members. All of his personal care was carried out to an extremely high standard. I would recommend this unit to anyone. He was treated with dignity and respect to the end of his life.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Himley Mill Care Home responded to this review on 20 Sep 2017:

I am sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother was cared for at Himley Mill for the last ten months of her life. The staff were incredibly caring and kind during that time and did everything they could to help us make mum's final days as comfortable as possible. All the staff were incredibly supportive to us as a family and to me in particular, at a very difficult time. Mum died aged 94, of old age and her last months were made much happier by being in a safe and caring environment.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer services administrator at Himley Mill Care Home responded to this review on 22 Jun 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that you will have some good memories of your Mum while she was with us to look back on and it is great to know that her months were happy.

A very welcoming experience. Mom settled in very quickly. Accommodation is clean and spacious. Staff were nice and very helpful.

How likely would you be to recommend Himley Mill Care Home? Don't know

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Average Rating:   4.2 out of 5

Simone Berkeley, Customer Service Advisor at Himley Mill Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The care staff are very caring. They are very sympathetic and will put an arm around the residents if they are upset about anything. The food is very good and so are the activities. They do activities every week and they had a musician in and the residents loved this. They occasionally take the residents out to the local hotel for a meal.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Himley Mill Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I found all staff very pleasant and caring and did a very good job of looking after my dad. The only fault my dad had was on his area it was very noisy with doors banging and residents shouting so not a very relaxing experience. He enjoyed the trips he went on. Boat trip and down the pub.

How likely would you be to recommend Himley Mill Care Home? Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Himley Mill Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband came to Himley Mill on the 6/6/16 I was very worried about the transfer from a respite home. On arrival he was treated brilliantly. All the staff were not only wonderful to my husband, they also put my mind at rest. Having been a very frequent visitor since my husband moved there I must say that the staff and management are dedicated thoughtful and caring, They keep me informed of my husbands progress. I rate this unit highly. I would 100% recommend Himley Mill to anyone with a relative that has to go into care. The lady that is over Beech is wonderful.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lydia Waller, Customer Service Administrator at Himley Mill Care Home responded to this review on 01 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother entered Himley Mill from hospital. She was very ill and had a short prognosis. The excellent care has improved her health physically and she is almost back to herself. My mother has lived an independent life for many years, and I think that the loss of independence has been difficult for her to adapt to. Knowing that she needs 24 hour nursing and care I am satisfied that Himley Mill is the best place to provide this.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at Himley Mill Care Home responded to this review on 30 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

In the 7 week period of my mothers final days she was treated with dignity, respect and excellent care. Nothing was too much trouble. Thank you to all your staff.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Himley Mill Care Home responded to this review on 10 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

A little early to do a review as my mother has only been a resident for two days. The only comment I have to make is I am not totally confident on how they deal with a person who cannot see and is not used to always being seated in the lounge particularly as she is 97 years old.

How likely would you be to recommend Himley Mill Care Home? Neither Unlikely or Likely

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Average Rating:   4 out of 5

Rachel Elliott, Customer Service Administrator at Himley Mill Care Home responded to this review on 20 Apr 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

From initial contact onwards all the staff treated dad (the resident) and all his family with the utmost dignity. Without exception the staff were excellent in their caring, friendliness, empathy yet professional manner. Their pleasant and openness approach was very much welcomed, as was their excellent communication to us all at a very difficult time. The information and updates were relevant, timely, practical but always with the comfort of the resident at the heart of all that they achieved. We would recommend Himley Mill as an outstanding care home!

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Lydia Waller, Customer Service Administrator at Himley Mill Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mothers stay at Himley Mill was brief (17 days) but the facility and care provided by staff were both excellent. The room was clean and comfortable and setting is very peaceful. The care regime was well documented and staff were always happy to provide us with updates. A number of them took a keen interest in her. When she passed away the nurse on duty made all the phone calls to the doctor and funeral director- a great help. Sadly she was never well enough to take part in the social activities but it is clear that staff go out of their way to make stays as pleasant as possible. I wouldn't hesitate to recommend this nursing home.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Rachel Elliott, Customer Service Administrator at Himley Mill Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. Also please accept our condolences. The Bupa Customer Care Team.

What an amazing home and excellent service that this home has. Outstanding value, excellent care, outstanding staff, care 100%, the staff are amazing. My mum was at Woodlands, the staff were just great, very caring, not just to the patient but to the family. That goes a long way, as some homes have bad names. The home was very clean and the patients are treated with a lot of dignity. Food was lovely, served up very nicely, facilities are excellent, rooms and the management are very good, always help you.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

4 Bed Vacancies

posted 08 May 2018

All bedrooms are private and include vanity unit, wardrobe, bedside table, electrical profiling bed, TV points and electrical sockets.All bedrooms have either a courtyard or garden view. Some rooms have direct garden access and private patio.There is a 24 hour call system, 7 day laundry & cleaning services. Personalised and individual care plan with access to specialist staff and GP. Our home facilities include communal flat screen TV, communal lounge, freeview, quiet lounges, smoke detectors, wheelchair access, wifi hotspots and skype access.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Himley Mill Care Home