Windsor House Care Home

Our Dad moved into this care home very recently from another home nearby who were unable to meet his needs and the care was not to a satisfactory standard; he has advanced vascular dementia and was no longer able to return home after a recent hospital stay. This has been a really difficult and upsetting time for us all but we are happy to see that dad is settling in very well at The Windsor. Our first impression of the home was very good, very clean and nicely presented with newly refurbished bedrooms and brightly furnished comfortable lounge areas. Jomy the senior manager showed us around, we were most impressed with his care and professionalism. The care staff are kind, friendly , compassionate and very caring , they are most attentive to all. Amy the manager has been very supportive and helpful in all of her advice, she is very proactive in ensuring Dad gets great care not only from her team but from outside agencies. We as a family would highly recommend The Windsor.

My husband is looked after very well, and the food from the staff in the kitchen is excellent.

They are very attentive and aware of her needs.

Great experience, always good communication and happy to help with any concerns that crop up. Very happy so far with the care received.

My dad has only been in the home since the 17th of April and I have only visited about 4 times. My experience so far is that all the staff seem very caring and management and admin staff friendly and efficient.

My mum was placed at Windsor House for emergency respite care and so I had no prior expectations. From the onset, the staff there were exceptionally professional, kind, compassionate and keen to get to know her despite it being a short visit. Whether by phone or in person all staff demonstrated to me that they understood and could engage with mum. I witnessed staff singing with her and she was happy and relaxed. Although I did not see activities they were advertised on a planner on the notice board. The physical building does need some TLC - unkept grounds belie the care inside. Equally more stimulating facilities would be welcome inside. I will not forget how each and every member of staff come to say goodbye to mum with a hug and a kiss. Thank you from the bottom of my heart.

Staff are friendly, management approachable and the care given to mum is much appreciated. They follow safeguarding guidelines and always contact me if they are any concerns. The home is clean and tidy, the rooms are basic and functional. The food is good. The care is the most important part of the package.

Mom seems happy. Always confused. No longer know who we are. She has settled though.

Mum appears happy. The staff are supportive, making sure she is safe and meeting her medical requirements.

My dad became a resident in Windsor House in April, after spending a few weeks in a community hospital where he was bedbound and needed 24 hours nursing dementia care. Quite understandably we had major concerns putting him into a care home, but once we visited Windsor House, we were immediately put at ease by the wonderful staff so we decided to give it a try to see how he settled. On our first visit, we were amazed that dad was walking without assistance, he was dressed, clean and above all else happy. It was such a relief to see him, as we hadn't been able to see him prior to this since 5th Feb when he was taken to hospital (due to Covid restrictions). We were almost dreading seeing him for the first time, but we were so happy to see the loving care and dedication of the wonderful staff, and the way my dad interacted with them all - it was amazing. We can't thank the team enough for looking after dad - you are all wonderful, we are so grateful for making him so comfortable and dad again.

Mum praises carers, food and accommodation but management seem unresponsive and communication is impossible when no one answers the phone. We have not been offered any video link which would be a godsend at a time when normal visiting is not possible. A whole afternoon trying to call the home and mother’s personal mobile without any pickup.

The staff are wonderful and look after my husband well.

Mom has been looked after very well. She is 101 years of age.

During the pandemic, I have been happy to have video calls and frequent telephone calls with my mom.

Dad moved in on 18th January and the staff said he settled really well. Due to COVID, this is my first visit to the home. The staff tell us he eats well and is now walking with a frame, which is good.

My father was here for a short time. He wasn’t at the end of his life, stopped all contact with my father, because I wasn’t power of attorney, even though I had looked after my dad from the age of 18 until I was 53. It was illegal what they did, we all have a duty of care, the manager was shocking. She told many lies. My father passed away in very strange circumstances. Still waiting for answers, as they will not answer any questions with the Ombudsman following my father's death. Under the Human Rights Act, Article 8 it is illegal to stop all form of contact with family, this is exactly what they did. The manager needs to be removed from care.

Pleasant, friendly staff, lovely place to visit my Granddad.

Having not been able to see my friend in a while due to lockdown and my own ill health, it was wonderful to finally see my friend again albeit at a social distance. I see the home now has a new management team in place and have spoken to both the manager and deputy manager on the phone, and I can already see the difference they have brought to the home. The staff are always wonderful, and nothing is ever too much trouble for them. I cannot wait to see my friend again. It’s a shame I can’t see more of them, but I understand why. I hope this management team will really help make Windsor House a better and more smoothly run home, which in turn will make all the lives better for those who live there. Well done to the whole team for keeping going through all the challenges that 2020 has brought. You are all wonderful.

Thank you to the home manager and the staff.

On the whole, cleanliness is very good. Occasionally my husband's room is a little bit smelly.