Rutland Manor Nursing Home

99/109 Heanor Road, Ilkeston DE7 8TA
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9.9 24 Reviews
  • Rutland Manor Nursing Home, Ilkeston
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Care Provided by Rutland Manor Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rutland Manor Ltd
  • Privately Owned

Person in Charge

  • Lee Langley (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • They operate a flexible visiting approach and are open 24 hours a day, 7 days a week, allowing visitors to attend at times that suit both them and the resident. Visiting is encouraged and can take place throughout the day and evening, supporting meaningful contact with family and friends while ensuring that residents’ care routines, privacy, and wellbeing are respected. Visitors are asked to be mindful of quieter periods and individual needs to ensure a comfortable environment for all.

Parking

  • They provide on-site parking for visitors, with designated spaces available close to the building to ensure convenient and safe access. Parking is free of charge and designed to accommodate a range of vehicles, including those requiring accessible spaces. Visitors are encouraged to park considerately to maintain clear access for emergency services and staff at all times.

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Rutland Manor Nursing Home Reviews (24)

9.9

Rutland Manor Nursing Home has a Review Score of 9.9 (9.892) out of 10, based on 18 reviews in the last 2 years.
Over all time Rutland Manor Nursing Home has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rutland Manor Nursing Home
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Total of 24, showing 1-20
Review from Terry N (Son of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident of Rutland Manor for over three years.


She has complex needs which mean that while she is delightful most of the time there are times when she can be very challenging.


In my eyes she is always wonderful and it is an immense credit to her carers that they think so

too and look after her in both a professional and very caring way at all times regardless of her mood and the challenges she can present.
Reply from Lee Langley, Home Manager at Rutland Manor Nursing HomeWere very grateful for your thoughtful review. Your mother is a wonderful lady, and its a privilege to care for her. Our team works hard to ensure she feels safe, understood, and supported, whatever her needs may be, and your feedback is a meaningful acknowledgement of that commitment.
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Review from L W (Son of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day my dad arrived at this care home I can honestly say, the care that my dad has received has been outstanding. Every visit, my dad is smiling and happy and always participating in the activities, I would even go as far to say, that with my dad having dementia, he would of deteriorated, but
it's the opposite, he seems so content and seems to have more of his faculties than he previously had shown at other homes.


I am just glad that we chose this home as this is now my dad's home and I can't thank the staff enough for their care, compassion, empathy and understanding.


I highly recommend this care home to anyone who is going through a difficult time trying to find a home from home for their loved one.

Reply from Lee Langley, Home Manager at Rutland Manor Nursing HomeThank you so much for sharing this lovely feedback about your dad. It means a great deal to us to know he is settled, smiling, and truly enjoying his days here. Seeing him engaged in activities and feeling content is exactly what we want for him.

We're grateful for your trust, and it's a privilege to support your dad and make this his home. Your recognition of the staff's care and compassion will mean the world to them.
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Review from J F (Wife of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became a resident at the end of February after being asked to leave the residential home he was in. He has complex dementia / Alzheimer's.
From the very start he has been treated with compassion and care. Nothing is too much trouble and the staff from manager to domestic staff are all very
caring and approachable.
There are plenty of staff available at all times.
The food is very good. I've had lots of meals in the dining room with my husband. Also a cup of tea is always offered when visiting.
There is always something going off in the main lounge and they have a lovely garden too.
Reply from Lee Langley, Home Manager at Rutland Manor Nursing HomeThank you for your kind and thoughtful review. We are truly grateful that you took the time to share your experience following your husband's admission to Rutland Manor. We understand how difficult and emotional a transition like this can be, particularly when someone is living with complex dementia, and it is reassuring to hear that you have felt supported from the very beginning.
It is very important to us that all residents are treated with compassion, dignity and respect, and your comments about the care provided by all members of our team, including our domestic staff, are greatly appreciated and will be shared with them. We are pleased to hear that you enjoy spending time in the home, whether that is sharing meals together, joining in activities, or simply having a cup of tea during your visits, as creating a welcoming and homely environment for both residents and their loved ones is something we strive to achieve every day.
Thank you again for your feedback
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Review from l W (Wife of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Rutland manor since June last year,and the care he has received has been second to none,they have made him and our familyvery welcome by everyone there .The nursing care they are giving him is exellent and the management team very helpful ,the food is good,and the carerslooking
after him show compassion which helps and i get regular calls if hes not well ,overall i cannot thank Rutland mabor enough for allthe love and care they are giving him .
Reply from Lee Langley, Home Manager at Rutland Manor Nursing HomeThank you so much for taking the time to share your heartfelt feedback about the care your husband has received at Rutland Manor. Your kind words truly mean a great deal to us all.
We are delighted to hear that you and your family have felt welcomed and supported since your husband joined us, and that the care provided by our nursing team and carers has been of such a high standard. Compassion, dignity, and communication are values we hold very close, so it is especially reassuring to know that you feel well informed and involved in all aspects of his care.
I will be sure to pass your lovely comments on to the entire team, who work incredibly hard to create a caring and supportive environment for both our residents and their families. Feedback like yours is a wonderful encouragement to them.
Thank you again for your kind recognition it is a privilege to care for your husband.
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Review from Anne C (Sister of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother had to move from a residential care home to Rutland Manor Nursing Home as his dementia deteriorated and he had complex behavioural needs. The first time I visited he told me,"Everything is nice here". The carers soon got used to his ways and with loving care enabled him to settle quickly.
Everyone was kind and helpful to me whenever I visited and particularly in his short time on end of life care. I was present at his death and he and I were treated with great respect and affection.
Reply from Lee Langley, Home Manager at Rutland Manor Nursing HomeThank you so much for sharing such a personal and heartfelt message.
We are truly grateful that you took the time to reflect on your brother's care at Rutland Manor. It means a great deal to know that he felt comfortable and reassured so quickly, and that our team were able to understand his needs and support him with kindness and compassion.
Your words about his end of life care are especially moving. It is a privilege for us to be there for residents and their families during such important and emotional moments, and we are deeply touched that you felt both you and your brother were treated with dignity, respect, and affection.
We will make sure your feedback is shared with the whole team, who will be very comforted to know the positive impact they had.
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Review from Jane M (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only in there for a few weeks but the care she received was excellent when she went into hospital they sent a carer with her but also took the time to pack her a nightie and her wash stuff and the carer who was amazing stayed by her side until we got there our mum unfortunately died but want
to just say a big thank you to all the staff who helped to look after her
Reply from Lee Langley, Home Manager at Rutland Manor Nursing HomeThank you for taking the time to share this, especially during such a difficult time for you and your family. Please accept our heartfelt condolences on the loss of your mum.

We are truly grateful for your kind words. Knowing that our team were able to offer comfort, dignity and support from preparing her things for hospital to staying by her side until you arrived means a great deal to us. Your acknowledgement will be shared with the staff involved, and it will mean a lot to them.

Thank you for entrusting us with her care, even for a short time. Our thoughts are with you and your family.
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Review from B P (Wife of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer' which is compounded by the fact he also suffers from Aphasia. I could no longer care for him at Home and other Homes were able to meet his needs. I despaired as his condition was deteriorating rapidly in the Care Home that he had been sent to - they offered no stimulation
and left him alone for hours. The relief that I felt when Rutland Manor agreed to take my husband can not be put into words. In just a week my husband is far less agitated and is enjoying his food now that he is given the care and attention that he deserves. The team at Rutland Manor are caring, attentive and compassionate. My husband is now being treated as a human being and not as a commodity, the carers treat him with dignity and affection and they are doing all that they can to understand his needs and what he likes. I now have peace of mind, knowing that he is being properly looked after and that I can visit him at any time has made a world of difference. Full marks to Rutland Manor
Reply from Lee Langley, Home Manager at Rutland Manor Nursing HomeThank you so much for taking the time to share such a heartfelt review. We are truly honoured that you entrusted Rutland Manor with your husband's care during what was clearly a very difficult and distressing time for you both.
Your kind words mean a great deal to our entire team. We are pleased to hear that your husband is now more settled, enjoying his meals, and receiving the stimulation, care, and attention he deserves. Supporting individuals living with Alzheimer's and Aphasia requires understanding, patience, and compassion, and I am extremely proud of the way our team strives to treat every person with dignity, warmth, and respect.
Providing person-centred care and ensuring families feel reassured and welcome are fundamental to our values. Knowing that you now have peace of mind and feel able to visit freely is especially important to us.
Thank you again for your trust and recommendation. We look forward to continuing to support both you and your husband.
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Review from Jenna J (Granddaughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently moved my grandad to this care home after a very upsetting experience at another, where his basic care needs were evidently not being met.
The difference in the past month has been remarkable, he has gained weight and is clearly happy and thriving, as much as one can with advanced dementia.
The
staff are phenomenal, their care is genuine and they are always happy despite constantly being on their feet. We are always offered a drink and top ups, a meal if we are there (food looks and smells incredible).
We couldn't be happier with the place, my grandad is living the rest of his days in comfort, with dignity and respect he deserves, amongst people that actually care about the difference they make. Thank you everyone at RM!
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThankyou for your lovely comments about our team. We are so pleased to heat your positive comments and that your Grandad has settled well at Rutland Manor
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Review from W H (Son of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at the Rutland nursing home in March 2024 and I was very apprehensive following poor care at a previous home. Within one week I was blown away by the level of care my mother received and this continued for another 18 months until my mother passed away. Throughout my mother's
time in Rutland the management team and staff provided exemplary service, communication and care for my mother.
Very special thanks to all the team at Rutland. You should be very proud and I am so thankful.
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for taking time to forward your kind and positive comments to the team at Rutland Manor for the care which your Mum received during her time with us at the home. We understand how difficult it is for Relatives to place their trust in Homes especially, if you may have experienced a concern elsewhere.
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Review from Penny G (Friend of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my friends mum, by Rutland Manor has been 10 out of 10. She has received the care and dignity that she deserved. I would fully recommend this nursing home to anyone especially if they require dementia care.
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for your kind review for the care delivered by Rutland Manor to your friends Mum. We are so pleased you found care and dignity was delivered by the team at Rutland Manor.
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Review from Tracy Jane E (Daughter-in-law of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rutland Manor has provided exceptional care for my mother-in-law over the past five years as she battled advanced dementia. Their dedication, compassion, and professionalism ensured she was always treated with dignity and respect, especially when it became impossible for our family to provide the level
of support she needed.


During her final week, which I visited on three occasions, the staff's kindness was truly second to none. They attentively cared for her, prioritising her comfort and well-being in her final moments. Their respectful approach allowed her to pass away with dignity, making an incredibly difficult time a little more bearable for our family.
The staff also went above and beyond on the day of her funeral, which departed from the home. Their heartfelt gestures and unwavering support deeply moved our family. The manager and entire team showed immense respect, ensuring the occasion was handled with sensitivity. Their thoughtfulness was profoundly appreciated.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeWe all send our deepest condolences to you and your family for your sad loss. We understand how difficult this time is for you all. Thankyou for taking time to share your experiences and kind words for the team at Rutland Manor
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Review from Angela H (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into rutland manor in December 2024 as he was asked to leave his previous residential care home due to his complex dementia symptoms.
Since moving him he has really settled, he looks well, his skin is better, he is down ever day with the other residents socialising.
I can tell how much
the staff care for each resident, it's so lovely to see and I feel happy in the knowledge that I placed him in a safe place and he is looked after in this stage of his life.
I can't thank them enough.
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThankyou for your lovely comments. We are so pleased Dad adjusted to his new home and enjoys socialising with other people living at our home. Your comments will be passed onto the staff team, we are pleased that you have recognised the staffs care for all the Residents Thankyou.
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Review from J A (Partner of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in only a few months, but I've found the care given to be very good, especially with his complex needs. Every one is very friendly and helpful and this helps making visits more pleasant. His room is comfortable and safe and his overall care has been excellent
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for reviewing your experience at Rutland Manor, We are pleased you find the home friendly, helpful and safe for your relative. resulting in your partners receiving excellent care.
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Review from Lynn C (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident here for the past two years. The care she receives is excellent and has continually been like this since she arrived.


The staff are always friendly and make us welcome on our visits. Mum is looked after well and enjoys the meals and personal care she receives on a daily

basis.


The Management team have always found time to discuss mum and any questions that I need
to ask.


We couldn't have wished for a better home for her to be in - thanks to everyone.

Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThankyou for taking time to share your thoughts and experiences. We are pleased your Mum receives excellent care at the home and staff are available to discuss any questions you have
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Review from Helen D (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at Rutland Manor Nursing Home for over 2 years and after him being in a couple of care homes prior it is lovely to have him in such a caring environment, where the staff are all respectful, caring and helpful not only to Dads needs but to seeing Mum and family are fully involved
where we can be. Must acknowledge the cooks too who make the most delicious meals and for inviting us to stay to have a meal with Dad. Thank you to everyone at Rutland for doing what you do so brilliantly.
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for taking the time to review our home and for the kind comments. We are so pleased with the care and the delicious food.
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Review from M L (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for just over 12 months. We cannot fault the care home in any way.
It's always a pleasure to visit, all the staff are always welcoming. The care and respect they show my father means a lot to me and my family.
A special thank you goes to the manager and two members of
staff, in particular.
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for taking the time to share your lovely comments. We you find the staff team welcoming. It is always good too receive such positive feed back from our Families.
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Review from Ian W (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident of Rutland Manor Ilkeston. We visit him regularly and he's happy and well cared for.
The staff are attentive and kind and always helpful. We have meals with Dad sometimes which is lovely.
Plenty of parking in the on-site car park if you're in the car.
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for takin the time to acknowledge the staff and the home. We are so pleased you enjoy your visits to the home and find the staff kind and helpful.
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Review from J G (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad has been under the care of Rutland Manor Nursing Home for just over a year. During this time he has received excellent care. My family and I cannot praise the care home enough. The staff are always welcoming and helpful and treat the residents as family. A special mention about the Manager,
she goes that extra mile to help everyone, and we are extremely grateful for her help.
Reply from Mandy Reeves, Operations Manager at Rutland Manor Nursing HomeThank you for your kind comments while your dad has been living at Rutland Manor. It is good you feel our manager has been helpful and have taken time to acknowledge her help.
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Review from M R (Son of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd just like to say what a wonderful place Rutland Manor is. My mum has been a resident there for about 6 months and the care she gets is second to none. All the staff are so helpful, especially the manager, she goes that extra mile to help everyone. My mum couldn’t settle at other places she’s been
in, but at Rutland Manor she really is comfortable.
Thank you to all the staff.
Kind regards.
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Review from Michelle T (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Rutland Manor for a few months now. The care given is second to none. The residents are treated like family, and the staff are always smiling and talking to the residents and visitors. My dad has complex needs due to dementia, but they are so relaxed and friendly around him, which
makes him visibly happy and calm.
There is always someone to talk to and update me about Dad when I call or visit.
As a family, we can’t thank them enough.
10/10 for love, care, cleanliness and professionalism.
From a very grateful daughter.
Reply from Chris Perks, Quality Assurance Manager at Rutland Manor Nursing HomeMany thanks for spending the time to write us a review. We are so pleased you are happy with the care and support your dad is receiving with us. I will ensure your lovely review is shared with the staff and management of Rutland Manor.
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Rutland Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Rutland Manor Nursing Home is calculated as follows: ( (197 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 207 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Rutland Manor Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Rutland Manor Nursing Home

What types of Care is Rutland Manor Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rutland Manor Nursing Home have?

There are 27 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Rutland Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rutland Manor Nursing Home to the centre of Ilkeston?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rutland Manor Nursing Home to verify any information. View our terms and conditions. Rutland Manor Nursing Home has an Basic Service - more info.