The Woodlands

Butterley Hill, Ripley DE5 3LW
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8.0 12 Reviews
  • The Woodlands, Ripley
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Care Provided by The Woodlands

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mollie Hardy (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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The Woodlands Reviews (12)

8.0

The Woodlands has a Review Score of 8.0 (8.002) out of 10, based on 8 reviews in the last 2 years. Over all time The Woodlands has 12 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 2

Date Published

12
0
0
8
4

Review from Wendy R (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to The Woodlands recently after a bad experience at another care home, where they didn't give her the right kind of care she needed. She ended up having a fall and was returned to hospital. After this, she was put on end-of-life and moved to Woodlands.
This home is the complete
opposite of the other home. All the staff were friendly, polite and nothing was too much trouble for us or my mum.
I am a manager myself and couldn't find fault with any of the service given to my mum. The decoration may look tired and could do with refreshing but it was very clean and tidy everywhere. And yes, they may have had days where they may have been short-staffed but this did not reflect on the service they gave.
My mum has recently passed away. On the night she did, she was treated with respect and dignity, as she always was.
So I can only thank all the staff for the care she received, even though it was just for a short while.
So again, thank you.

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Many thanks for giving us the time to write a review. We are sorry to hear about your mother and pleased to hear you were very happy with the service you and your mother received at Woodlands. We will ensure this is shared with the staff team.


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Review from Julie M (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to The Woodlands for end-of-life care after a bad fall at another home. The quality of care that she received was exceptional! I can not thank everyone that works there enough for there compassion and help with my mum, they truly are wonderful.
Nothing is too much trouble for
them, even I was taken care of when I visited.
Mum passed away and they were there to make sure everything was just right for her and after, they gave me a sympathy card with a pack of forget me not seeds to plant in her memory, so thoughtful.

Reply from Jacki Perry, Operations Manager at The Woodlands

Thank you, Julie, for such a lovely review. We are, of course, still sad following your mum’s passing and have hung a feather for her on our remembrance tree. Sending our love and best wishes to your family.


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Review from Louise S (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was in Woodlands Care Home from July 2023 and during that time deteriorated rapidly. He had a bed sore which was not treated - he was left for long periods of time in a chair rather than being regularly moved. He lost 10% of his body weight and refused to eat food which was often given to
him uncut which was required due to his Parkinsons and a broken wrist. We had meetings arranged with external nurses for which the Woodland's nursing staff didn't attend or couldn't use the laptop to obtain his notes.
We moved our father to an alternative care home at the end of November - this new home have arranged physiotherapy which was cancelled at Woodlands. He is now eating more and the food is cut up for him without having to request it. More importantly, they are actively treating his bedsore and moving him every 2 hours which wasn't happening at Woodlands.

Reply from Jacki Perry, Operations Manager at The Woodlands

Thank you for your review although we are disappointed to read your further concerns. I will finalise my investigation and forward the findings. I can confirm all requested information was sent to the appropriate authorities at the time of request. We have now just received a further request and will action this as soon as possible.
As before, we are sorry not to have met your expectations during your father’s short stay for assessment purposes, and we are pleased you found a suitable placement for him and all is well.


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Review from Joy D (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Woodlands are exceptional. They are extremely welcoming and supportive, open to questions and willing to go the extra mile to help. Sometimes it really feels homely rather than institutional. Despite having dementia my mother is very sociable and she relishes the activities which the co-ordinations
put on every day. I have even heard her laugh and giggle whilst doing activities - something I thought I would never hear again. She was also taken on a visit to the garden centre, again this was something I never thought I would see again.
The home isn’t perfect. What home is? Sometimes it seems short-staffed. But I would never doubt the care and support that the staff offer. I am really glad that my mum is being looked after in Woodlands and I enjoy visiting her there.

Reply from Jacki Perry, Operations Manager at The Woodlands

Thank you for such a lovely review. I will pass your thoughts on to the team who will be thrilled. It means a lot to know we are appreciated and even more, when we get a smile or laughter from residents and we know people are happy and we can help them to live life as full as possible. This can be a difficult time for families and the staff, so thank you for taking the time to write your review.
Best wishes, Jacki.


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Review from T B (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During my father's time in Woodlands, he gradually deteriorated, he suffered from several UTIs, lost a significant amount of weight and had several pressure sores. When questioned about his health the nurses in charge were either oblivious to his current condition or defensive with their response.
Generally
the care staff have been helpful and considerate, although they had a tendency to sugarcoat their opinion of how well Dad was doing.
When visiting, we would often find him in clothes that were not his own and we have been asked on several occasions if we can identify items of clothing, as they were not sure to whom they belonged.
Our interaction with the care manager has been at best confrontational; she is aggressive, difficult and we believe she has been actively working against us in our attempt to get funding for Dad’s care.
The home itself is cold, poorly decorated and suffers from a very depressing atmosphere. The residents are not encouraged to have any form of normal life.

Reply from Jacki Perry, Operations Manager at The Woodlands

We are shocked and saddened to hear of your experience. Woodlands strives to provide an excellent service and has always been proud of its nursing and management teams, who have worked at the home for many years. We understand the complexity of funding and I can only apologise if you weren’t sufficiently informed, or decisions were taken which you don’t feel were in your relative’s best interest. However, this was an NHS decision and not influenced by the care home.
We are also sorry you didn’t find the home comfortable or run efficiently.
I apologise your father’s clothes were not known to our laundry staff and you were asked to identify them. I’m sure you appreciate this is a mammoth task, which is why we request families to name all items brought into the home. I would also like to reassure all residents and their families that we are continuing to upgrade Woodlands and recognise the need to meet everyone’s preferences. We are sorry not to have met your expectations.


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Review from D W (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodlands go above and beyond to look after all their residents including my mother. This is difficult in some cases as all the residents have challenges with their health. The staff treat us like family as well, they keep us informed of every aspect of Mum's care. We as a family cannot
praise all of their hard work and caring enough for both Mum and us as a family at this difficult time.

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Many thanks for giving us the time to write us a review. We will ensure this is shared with the manager and staff team at Woodlands.


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Review from E D (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, friendly staff. Mum seems comfortable and happy there, any problems we have had in the past regarding care have been satisfactorily resolved. The room is decorated lovely and bright.
Visiting is easy and anytime.
Overall, quite happy with the care.

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Many thanks for giving us the time to write a lovely review. We will ensure this is shared with the manager and staff team at Woodlands.


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Review from Teresa B (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother daily and although she is very confused, seems settled. If I have any queries staff are always helpful. I am always kept informed of any falls or illnesses which means a lot to me as my mother is in palliative care and I worry all the time about how she is. I'm so grateful to all the
staff that care for my mother on a daily basis and she is always well dressed and clean.

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Many thanks for giving us the time to write a lovely review. We will ensure this is shared with the manager and staff team at Woodlands.


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Review from Mandy S (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had totally forgotten about my visit time today to see my Mum. They contacted me to see if I was ok as this was not like me to be late. I am so grateful that they let me go and see Mum anyway. They are so helpful and friendly, so thoughtful and most important my mum really likes her.

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Review from D B (Son of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to say how happy we are with the service Dad has been getting, particularly during the lockdown. He has been kept safe throughout, and the staff have bent over backwards to ensure that Dad has had good and regular contact with us. A special thank you to the two ladies for the video calls
and for helping us to make sure he has everything he needs. Thank you.

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Many thanks for taking the time to write us a review. We are pleased you feel your father has been well cared for at The Woodlands nursing home, and the staff have kept him in regular contact with you all.
I will ensure this review is shared with the manager and staff team at The Woodlands.


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Review from Mandy S (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's, and it has been very hard with Covid to get to see her. With restrictions easing a little. I visited her last Friday, she is being looked after so well by The Woodlands, she is as bright as a button and seems so settled there. Whatever they are doing is working; they are very
caring, which shows whenever to visit or speak to them. All the staff have a smile for the residents as well as the family. A special thank you to one lady who always makes me and mum feel comfortable. Keep up the good work!

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Many thanks for taking the time to leave us such a wonderful review. We are so pleased to hear that your experience with our home Woodlands has been a positive one even though the restriction in place have made it difficult for families to see their loves one; its great o hear you have visited your mother and she is being well cared for from our team at Woodlands. We will ensure this review is shared with the manager and her team.


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Review from Bernard C (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with dementia and passed away peacefully at The Woodlands nursing home Ripley on the 15th of December 2020. She was always happy and contented there and had fun with the staff and residence. We cannot praise the nursing staff and helpers high enough. Thank you for making my mother's
last years so lovely.

Reply from Chris Perks, Quality Assurance Manager at The Woodlands

Thank you for your time writing a review on our home Woodlands. I will ensure this lovely revoew is shared witht eh staf and manager at the home.


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Current Review Score: 8.0 (8.002)

Overview of Review Score

The Review Score of 8.0 (8.002) out of 10 for The Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.652 for The Woodlands is calculated as follows: ( (43 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 89 Ratings = 3.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for The Woodlands is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about The Woodlands

What types of Care is The Woodlands registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Woodlands provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Woodlands have?

There are 22 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at The Woodlands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Woodlands to the centre of Ripley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.