The Woodlands

Many thanks for giving us the time to write a review. We are sorry to hear about your mother and pleased to hear you were very happy with the service you and your mother received at Woodlands. We will ensure this is shared with the staff team.

Thank you, Julie, for such a lovely review. We are, of course, still sad following your mum’s passing and have hung a feather for her on our remembrance tree. Sending our love and best wishes to your family.

Thank you for your review although we are disappointed to read your further concerns. I will finalise my investigation and forward the findings. I can confirm all requested information was sent to the appropriate authorities at the time of request. We have now just received a further request and will action this as soon as possible.
As before, we are sorry not to have met your expectations during your father’s short stay for assessment purposes, and we are pleased you found a suitable placement for him and all is well.

Thank you for such a lovely review. I will pass your thoughts on to the team who will be thrilled. It means a lot to know we are appreciated and even more, when we get a smile or laughter from residents and we know people are happy and we can help them to live life as full as possible. This can be a difficult time for families and the staff, so thank you for taking the time to write your review.
Best wishes, Jacki.

We are shocked and saddened to hear of your experience. Woodlands strives to provide an excellent service and has always been proud of its nursing and management teams, who have worked at the home for many years. We understand the complexity of funding and I can only apologise if you weren’t sufficiently informed, or decisions were taken which you don’t feel were in your relative’s best interest. However, this was an NHS decision and not influenced by the care home.
We are also sorry you didn’t find the home comfortable or run efficiently.
I apologise your father’s clothes were not known to our laundry staff and you were asked to identify them. I’m sure you appreciate this is a mammoth task, which is why we request families to name all items brought into the home. I would also like to reassure all residents and their families that we are continuing to upgrade Woodlands and recognise the need to meet everyone’s preferences. We are sorry not to have met your expectations.

Many thanks for giving us the time to write us a review. We will ensure this is shared with the manager and staff team at Woodlands.

Many thanks for giving us the time to write a lovely review. We will ensure this is shared with the manager and staff team at Woodlands.

Many thanks for taking the time to write us a review. We are pleased you feel your father has been well cared for at The Woodlands nursing home, and the staff have kept him in regular contact with you all.
I will ensure this review is shared with the manager and staff team at The Woodlands.

Many thanks for taking the time to leave us such a wonderful review. We are so pleased to hear that your experience with our home Woodlands has been a positive one even though the restriction in place have made it difficult for families to see their loves one; its great o hear you have visited your mother and she is being well cared for from our team at Woodlands. We will ensure this review is shared with the manager and her team.

Thank you for your time writing a review on our home Woodlands. I will ensure this lovely revoew is shared witht eh staf and manager at the home.