Longcliffe Care Home

300 Nanpantan Road, Nanpantan, Loughborough LE11 3YE
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8.0 28 Reviews
  • Longcliffe Care Home, Loughborough
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Care Provided by Longcliffe Care Home

Type of Service

    Residential Home
  • For a maximum of 42 Service Users

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are calculated on level of support and assistance required for each individual.

Good to Know

Owner

  • Shankar Leicester Ltd

Person in Charge

  • Brenda Goacher (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Open visiting hours subject to Resident willing and able to meet visitors.


    There is now an additional visiting room together with a quiet lounge for residents to meet their loved ones.

Parking

  • Car parking spaces in Longcliffe Nursing Home's private car park situated off Woodhouse Lane, Loughborough, Leicestershire.

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Longcliffe Care Home Reviews (28)

8.0

Longcliffe Care Home has a Review Score of 8.0 (8.019) out of 10, based on 1 reviews in the last 2 years.
Over all time Longcliffe Care Home has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Longcliffe Care Home
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Total of 28, showing 1-20
Review from Lorraine E (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never thought my dad would settle in a care home, but he has - and settled very well.
My experience dealing with the staff has been excellent and I see how much Dad likes them - a lot.
I cannot rate the home highly enough.
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Review from S P (Daughter-in-law of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care home, very welcoming and caring staff.
Reply from Rita Sharma, Director at Longcliffe Care Home
Thank you for the appreciation of the care and support for your relative.
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Review from J M (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was discharged from the hospital to Longcliffe for the last few weeks of his life. Throughout, he was treated with care, respect and dignity. He has a lovely private room, and there were other peaceful spaces in the home where we could go if we needed to be alone. The staff were wonderful,
working hard to make him as comfortable as possible. Dad's stay at Longcliffe was all too brief, but we couldn't have wished for better care for him and support for the family.
Reply from Rita Sharma, Director at Longcliffe Care Home
Thank you for your review and appreciation. We aim to provide care with empathy and compassion.
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Review from T L (Son of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in this home and she is very happy there although she is bedbound at the minute. The staff are so lovely and caring nothing is too much trouble for them and the owner is approachable and willing to help in any way she can and the home is spotless. The rooms are very nice too. I would strongly
recommend this care home to anyone.
Reply from Rita Sharma, Director at Longcliffe Care Home
Thank you for your appreciation of your mum's care in our home.
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Review from B N (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always polite, friendly and willing to help.
The home feels relaxed, friendly and homely.
As a family we really needed it to be the right place for her. They have made her welcome and worked with her and it seems to be making her calmer than she has been for a while.
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Review from E R (Daughter of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was having to stay at Longcliff Care Home as the family were going on holiday. He wasn't looking forward to it due to a previous bad experience in another home. As it turned out he had a very pleasant experience. The staff were very good, the food was excellent, along with games and generally have
a good time with everybody. Fully recommend Longcliff Care Home.
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Review from Mark B (Son of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been here for nine months mum is very settled, very well looked after. I cannot fail Longcliffe at all!
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Review from I C (Daughter of Resident) assisted by family/friend published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are very good. The staff really help you. I want to stay at Longcliff Care Home.
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Review from R P (Son of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just wanted to say thank you to all the staff for persevering with my mother since she arrived in January. I know it was hard at first but she now appears to be very happy. Keep up the good work. Thank you.
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Review from Paul H (Son of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very good, and the staff are very nice and helpful as I visit my mum every week.
Reply from Rita Sharma, Director at Longcliffe Care Home
Paul, thank you for your kind words.
We aim to offer a relaxed and ambient environment for our residents and all visitors.
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Review from Martin R (Son of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my initial visit when my mum needed to be in a care home I found Longcliffe to be homely and the staff friendly. My mum who has just passed away age 95 has been very well cared for since taking up residence in June 2019. I believe my mum had good relations with all the staff and the owner and I
had no issues with anything during her stay. I would certainly recommend Longcliffe and have in fact done so.
Reply from Rita Sharma, Director at Longcliffe Care Home
Thank you for the kind words.
Your mum was a loving and kind person.
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Review from Ian P (Next of Kin) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has settled well and now treats Longcliffe as home. This is undoubtedly due to the care and attention to detail provided by the staff, manager/owner. When visiting everyone is polite, helpful, and friends. They recognize me and make me feel welcome. The property feels welcoming and is well
maintained.
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Review from R B (Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is one of care and love. Beautiful. I've not seen a cross word spoken.
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Review from G F (Nephew of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly and welcoming. All the staff I have dealt with are excellent. The meals are very good. Medical needs are quickly recognised and dealt with promptly. Overall, I have found it to be excellent.
Reply from Rita Sharma, Director at Longcliffe Care Home
Thank you for the review and appreciation of the care from our team of caring staff.
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Review from Gerald W (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well cared for and every care taken to help and respect your wishes, and comfortable.
Reply from Rita Sharma, Director at Longcliffe Care Home
Thank you for the review and appreciation of the staff and environment.
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Review from Elizabeth J (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff I dealt with were so understanding and caring. My 101 year old mother felt very safe and looked after you made her feel very special.
Thank you all for the care and attention you gave to my mother. Your bedrooms are superb.
In fact, I could not pick any fault with any areas I viewed.
You are a very good care home in my opinion.
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Review from M D (Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived here after 3 months in hospital in a poor way, confused, losing weight and I was met with nothing but kindness - a bit firm but necessarily so. All my many visitors were made welcome and I was encouraged to take part in activities.
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Review from Caroline H (Friend of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My view of Longcliffe Care Home is that whilst the building may not look very beautiful, decorations are being carried out. The care and consideration given to residents could not be bettered. My friend who is a highly intelligent woman is physically frail but still with mental acuity who strives to
remain as independent as is possible and sensible. The staff, who have all got to know her well in a few months, treat her with friendly respect. It is not only the residents but their visitors who are made to feel welcome. They listen and do their best to rectify or explain any problems. I don't know the cost but I would choose to stay there if I needed residential care.
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Review from Clare A (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Longcliffe last September which was a difficult time for all of us. However, the welcome and warmth from all the staff enabled dad to settle very quickly into his new home. He enjoyed the company of everyone and took part in many activities. These included theatrical productions,
trips on a steam train (a highlight), visits to the local church and religious services within the home.


Issues with his health were always recognised quickly and medical advice sort and acted upon.
Although his appetite was poor, staff managed to get him to eat and drink. Throughout his stay, he was treated with kindness and respect whatever the time of day or night he needed help. In dad's own words "I feel safe!". Thank you to everyone who cared for him.

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Review from Fiona G (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Longcliffe in September 2016. From the time he moved in, the care provided was excellent. Living over 200 miles away, we only visited at weekends and during the holidays and on every occasion, we only ever see familiar members of staff who knew him well. The home provided him with
a safe, caring environment and the staff dignified care. He enjoyed his last year in Longcliffe and made many new friends. As a family, we couldn't have asked for a better home,
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Current Review Score: 8.0 (8.019)

Overview of Review Score

The Review Score of 8.0 (8.019) out of 10 for Longcliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Longcliffe Care Home is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) ) ÷ 10 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.119 Points relating to the number of positive Reviews for Longcliffe Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 1 Positive Reviews ÷ 8.4 = 0.119
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2024

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Longcliffe Care Home

What types of Care is Longcliffe Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Longcliffe Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Longcliffe Care Home?

Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Longcliffe Care Home to the centre of Loughborough?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Longcliffe Care Home to verify any information. View our terms and conditions. Longcliffe Care Home has an Basic Service - more info.