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Relatives can relax in the knowledge that their loved one is being taken care of in a safe and homely environment, where a friendly team get to know the individual and tailor a service that suits.
The provider has a strong reputation in...
Care Provided by Toray Pines Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Toray Pines Care Home for full pricing details and T&Cs.
Contact Toray Pines Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Tanglewood Care Homes
- Private Owned
Person in charge
- Katie Moore(Regional Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (4)
Toray Pines Care Home Reviews (81)
Toray Pines Care Home has a Review Score of 9.7 (9.680) out of 10, based on 22 reviews in the last 2 years.
Over all time Toray Pines Care Home has 81 reviews.
Was very pleased with how light/airy/clean Toray Pines was on my initial visit to see if the home was suitable. Staff where really friendly and the home has a nice warm feeling to it. Everything was very last minute and they were super accomdating. The initial vist was a Saturday and we had my friend moved in on the following Tuesday. 3 months on, I am very very pleased with the quality of care - even with their complex needs due to Huntington's Disease. Added bonus are the social aspect of the Home.THey've been bowling, had dogs & miniatire horses vist, been taken out to the cinema amongst other things. A great comunity feel to the home.
It's wonderful to know that, three months on, you remain happy with the quality of care provided. We're also delighted that your...
As a regular visitor to Toray Pines, I am always impresed by the high standard of care provided to my relatve. The atmosphere of the home is always warm and welcoming. The home is alwys clean and well maintaned.
Thank you for taking the time to share your feedback following your visits to Toray Pines.
We are delighted to hear that you are impressed with the high standard of care provided and that you find the atmosphere warm and welcoming. It is also lovely to know that the cleanliness and upkeep of the...
My sister was in residence at the above home from September 2024 to September 2025. My sister's care varied from carer to carer, and had hoped for more activities, individual possibly. A light bright home with comfortable room, I felt my sister was treated with dignity as much as possible and help on hand re encouragement of mealtimes and for taking medication were grateful for the care she received in her difficult condition.
We're pleased to hear that you found the home light and comfortable, that your sister was treated with dignity, and that our team supported her with encouragement at mealtimes and with her medication. We...
I have complete faith in all staff to look after my husbands needs.
We are delighted to hear that you have complete faith in our team to meet your husband's needs. Providing consistent, compassionate, and high-quality care is our priority, and it is very reassuring to know that this has...
I visit my wife everyday over the last 2 months and have met all the staff. Everyone is dedicated totally caring, dedicated to the residents and supporting relatives. Any worries I have about my wife is quickly addressed. I am full of admiration for all who work here. If it was in my power I would double their salaries. The staff is what makes this care home. Thank you to one and all.
We are truly touched by your words and so grateful that you took the time to share your experience. It means a great deal to our whole team to know that you feel supported and reassured when visiting your wife.
Our staff work...
I couldn't thank the staff enough for the wonderful day they had arranged for this resident's birthday. She had a beautiful birthday cake and many cards, flowers, and presents from staff and residents. She had her nails painted, hair dressed had been, and birthday banners. On the walls were photos of her from years gone by. She couldn't have asked for more, she was made to feel like a queen, even a 'Birthday Queen' badge. Thanks to all.
Thank you so much for your wonderful review and kind words. We're delighted to hear that the birthday celebrations were so special and that it was such a memorable day. Our team takes great pride in making every occasion feel personal and joyful, and it means a lot to know that everyone enjoyed the...
Thank you so much for the lovely coffee and cake, and for being able to speak and chat with residents who all seem to be happy, enjoying coffee, tea and cakes.
Thank you so much for your kind words! We're delighted you enjoyed the coffee and cake, and even more so that you had the opportunity to chat with our residents. It's wonderful to hear that their happiness and sense of community came through during your visit. We truly value your feedback and hope to welcome you again soon.
My sister is very happy here. She is well looked after. All the staff are wonderful and they are happy and cheerful all the time. My sister loves it here and rarely mentions coming home, which is a weight off our minds. It is clean and never smells. Thank you everyone.
Thank you so much for your kind and thoughtful review of Toray Pines Care Home. We're truly heartened to hear that your sister is happy and settled with us. It means a great deal to know that our care team's warmth and cheerful presence shine through. Your feedback is deeply appreciated, and we're grateful for the trust you've placed in us to care for your sister.
Toray Pines have opened a dementia cafe, and I was there on the first morning. What a fantastic idea. The home are putting on a lot of events to raise awareness of dementia and offer advice/information to residents, staff, relatives and anyone from the wider community. Staff were, as always, polite, engaging, and compassionate. The visiting music entertainment was greatly enjoyed by all.
Thank you so much for your kind review of Tory Pines. We are truly passionate about delivering thoughtful and engaging events for our staff, residents, their families, and the wider community. We're especially pleased to hear your positive comments about our dedicated care team, and that you've...
Very clean home, good facilities, friendly, welcoming staff.
Thank you for your kind review of Toray Pines Care Home. We are very pleased to hear your positive comments regarding the cleanliness of our home and the quality of our facilities.We are particularly grateful for your recognition of our team. It is heartening to know you find our colleagues to be...
Have had no problems with updates on my dad's reviews and updates. The staff have been friendly and helpful. Other than one issue which has been totally reviewed and sorted. I have no concerns and like where my dad is and he's comfy.
Thank you for your kind review of Tory Pines Care Home. We are very pleased to hear that you find our team both friendly and helpful, and that your father feels comfortable with us.Creating a homely, supportive environment where our residents feel safe, valued and well cared for is at the heart of...
Lovely care home, pleasant surroundings and caring staff. Care is individually tailored to each resident, family members are included in the care of the resident and activities. My father highly rates the food! All in all, very happy with Toray Pines.
Thank you for your lovely review of Toray Pines. Providing person-centred care is at the heart of everything we do, so it's wonderful to hear that this is evident in the way our team supports your father, and that you feel involved as family members. Our catering team will be especially pleased to...
Staff very good. Rooms clean and tidy. Food very good and to residents' requirements.
Thank you for your kind words about Toray Pines. We're delighted to hear that you've found our team to be caring and attentive, and that the rooms are clean and well-maintained. It's also wonderful to know you're pleased with the quality of our food-nutrition and mealtime enjoyment are such important aspects of our care, so we're especially glad this has made a positive impression.
I find it very nice, very clean and very helpful. Mum is looked after very well.
Thank you for your kind review of Toray Pines. We are delighted to hear that you found our home clean and that our dedicated care team was helpful. Providing person-centred care for our residents is at the core of everything we do, so it means a great deal to us to receive your positive feedback on your mum's care.
The carers and other staff were all very friendly and caring. Lovely, lovely staff.
Thank you very much for your kind review. We appreciate all feedback and look forward to sharing with the team.
Since my nan arrived in July on respite care and then on to becoming a full-time resident, the staff have been helpful in helping her settle in, and keeping her busy with activities the best they can. They phone when and if they have a concern. They have even taken her out on trips.
Thank you so much for your kind words and for sharing your nan's experience with us! We're delighted to hear that she has felt supported and cared for since joining us, both during her respite stay and now as a full-time resident. Helping residents settle in and feel at home is a top priority for...
My cousin has been made very welcome at Toray Pines. The food is excellent and the care is very good. They went above and beyond to get her a room at very short notice. Every time I visit she is very content.
Thank you so much for your kind words! We are delighted to hear that your cousin feels welcomed and content at Toray Pines. Our team takes great pride in providing excellent care and ensuring a comfortable experience for our residents, and it's wonderful to know that the food and attention to...
Toray Pines is a warm, welcoming home with first-class, hard-working, caring and compassionate staff, and the interaction with residents, their families and friends is heartwarming. Management is always available to help regarding any concerns. Food always looks appetising and smells delicious, great menu choices too! Would highly recommend this 'home from home'.
When visiting both relatives, the staff are easily approachable. Will give information and updates freely. The atmosphere is very friendly, you can have a laugh and are encouraged to participate in activities and events.
Thank you for your lovely review! We're so glad to hear that you find our team approachable and that they keep you well-informed with updates. Creating a friendly and welcoming atmosphere is something we truly value, and it's great to know you feel comfortable enough to enjoy a laugh and get...
Overall a good experience, all staff ready to assist on request. All questions/queries answered to a satisfactory level. All staff from management downwards pleasant to talk to, willing to discuss any matters within reason and within confidentiality boundaries. Both my parents are in the home and they seem happy and content with their situation.
Thank you for your thoughtful review. We're so pleased to hear that your overall experience has been positive and that our team have been attentive and ready to assist whenever needed. It's wonderful to know that both your parents are happy and content with their situation at Toray Pines. We truly...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Toray Pines Care Home.
There are no upcoming events for Toray Pines Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Tanglewood Care Homes
- 30 Jun 2021Recipient: Toray Pines Care Home
Accreditations
There are no accreditations posted yet for Toray Pines Care Home.
Meet the Team (2)

"I have worked at Toray Pines since 2013 and couldn't be happier. The home is the most amazing community, and we are very much part of the village. Being at Toray Pines is rewarding, our residents feel like my extended family. I wouldn't want to do anything else."

"I have been with Toray Pines since 2009 and love the fact that all of our residents live in a very clean and safe environment. Or residents are at the heart of all we do and seeing their smiles and hearing their compliments make it all worthwhile. I love my job."
Frequently Asked Questions about Toray Pines Care Home
What types of Care is Toray Pines Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Toray Pines Care Home have?
There are 36 Single Rooms and 8 Couples/Companion Rooms.
What are the Facilities & Services at Toray Pines Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Toray Pines Care Home to the centre of Lincoln?
17.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Toray Pines Care Home to verify any information. View our terms and conditions. Toray Pines Care Home has an Enhanced Service -more info.