






Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.
As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home...
Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.
As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home that is inclusive and somewhere residents enjoy living. They also work hard to keep residents engaged and active. Whether that's through the planned activities, regular trips outside the home, or just looking forward to watching their favourite show on the TV, there is something to look forward to every day at Willow Brook.
The home is located in a residential area in the heart of Carlton, Nottingham, with easy transport links and a car park to the rear.
Care Provided by Willow Brook Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 49 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willow Brook Care Home for full pricing details and T&Cs.
Contact Willow Brook Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Rosmead Healthcare Ltd
- Private Owned
Person in charge
- Alicja Lekawa (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: 2004
- Number of floors: 2
Room Information
- Single Rooms (46)
Visiting
- no restrictions
Parking
- Car park available at front of the building and on-street parking
Willow Brook Care Home Reviews (120)
Willow Brook Care Home has a Review Score of 9.5 (9.536) out of 10, based on 28 reviews in the last 2 years.
Over all time Willow Brook Care Home has 120 reviews.
Fully confident leaving my husband in the care of your staff. Extremely friendly and caring and he enjoys his stay. I have no problems bringing him into your care as previously he would refuse to go into the last home booked. I am very grateful for the help and information given to both of us by...
Fully confident leaving my husband in the care of your staff. Extremely friendly and caring and he enjoys his stay. I have no problems bringing him into your care as previously he would refuse to go into the last home booked. I am very grateful for the help and information given to both of us by all concerned.
Very friendly staff, take time to talk to my dad, have a laugh and joke.
Very friendly staff, take time to talk to my dad, have a laugh and joke.
Your staff have been more than wonderful in this very difficult time for me. They have maintained my dignity for me. Nothing is too much trouble and salute your choice of staff.
Your staff have been more than wonderful in this very difficult time for me. They have maintained my dignity for me. Nothing is too much trouble and salute your choice of staff.
Attention to the care of patients appears paramount.
Staff actively engage relatives in care plans and decision making.
Food is always of a high standard.
Attention to the care of patients appears paramount.
Staff actively engage relatives in care plans and decision making.
Food is always of a high standard.
My mum has been resident here for 15 months and I have been very satisfied with the care and attention she has received. All the staff are very caring and proactive with any issues that arise. It is an excellent home and I know my mum is always clean and dressed whenever I visit knowing she is well...
My mum has been resident here for 15 months and I have been very satisfied with the care and attention she has received. All the staff are very caring and proactive with any issues that arise. It is an excellent home and I know my mum is always clean and dressed whenever I visit knowing she is well looked after is such a comfort.
A positive experience. Caring staff, clean environment, welcoming, attentive to my Mum's needs. Keep me updated on medical treatments for Mum. I feel totally confident that Mum is getting good quality care.
A positive experience. Caring staff, clean environment, welcoming, attentive to my Mum's needs. Keep me updated on medical treatments for Mum. I feel totally confident that Mum is getting good quality care.
In my opinion, the staff and the care home are brilliant. I would recommend Willow Brook as it is a fantastic place. The staff are fantastic and I couldn't fault it in any way.
In my opinion, the staff and the care home are brilliant. I would recommend Willow Brook as it is a fantastic place. The staff are fantastic and I couldn't fault it in any way.
All very kind and helpful staff. Clean and well looked after place. All very thoughtful and helpful. Can't wish for a better place for staff.
All very kind and helpful staff. Clean and well looked after place. All very thoughtful and helpful. Can't wish for a better place for staff.
Wife seems happy here and staff are very kind to her. She enjoys the meals and is happy here.
Wife seems happy here and staff are very kind to her. She enjoys the meals and is happy here.
My husband was looked after extremely well while I had a weeks respite. He had several baths which he enjoyed and was smiling when I collected him. He has high needs and I know too well how time-consuming his care can be. I was well pleased with the way the staff handled him and spoke to him.
My husband was looked after extremely well while I had a weeks respite. He had several baths which he enjoyed and was smiling when I collected him. He has high needs and I know too well how time-consuming his care can be. I was well pleased with the way the staff handled him and spoke to him.
The place could do with a lick of paint and new carpet in the lounge. Residents spend a lot of time alone, could do with a little conversation from staff.
The place could do with a lick of paint and new carpet in the lounge. Residents spend a lot of time alone, could do with a little conversation from staff.
Thank you for your review. We value all feedback as this helps us to improve our service where required. We appreciate your lovely comments regarding our staff team, our aim is to provide the kindest care to all Residents. We have taken on board your suggestion regarding the decoration of certain...
Thank you for your review. We value all feedback as this helps us to improve our service where required. We appreciate your lovely comments regarding our staff team, our aim is to provide the kindest care to all Residents. We have taken on board your suggestion regarding the decoration of certain areas within the Home, and are currently evaluating the Home for this purpose. I am happy to share that we have recently employed a designated Wellbeing Activities Coach, whose position is to ensure there is a greater dedication to activities within the Home for all our Residents. We also have a robust cleaning schedule throughout the Home. Please feel free to discuss any specific improvements to this with us in the Home.
I cannot thank the staff enough for making Mum's final months comfortable and dignified. The staff were extremely efficient at picking up on, and recognising when Mum wasn't well and the Doctor arrived very quickly to review Mum's treatment. Thank you for taking such good care of my Mum.
I cannot thank the staff enough for making Mum's final months comfortable and dignified. The staff were extremely efficient at picking up on, and recognising when Mum wasn't well and the Doctor arrived very quickly to review Mum's treatment. Thank you for taking such good care of my Mum.
Having experienced 3 care homes where parents and in-laws resided, I can say with some certainty that what makes a care home an excellent care home is down to one factor - The staff. The staff at Willow Brook Care Home are excellent. Quite possibly during a stay, the resident will have concerns and...
Having experienced 3 care homes where parents and in-laws resided, I can say with some certainty that what makes a care home an excellent care home is down to one factor - The staff. The staff at Willow Brook Care Home are excellent. Quite possibly during a stay, the resident will have concerns and we were no different. What was different about Willow Brook Care Home is that those concerns were sorted out immediately and mum confirmed that to be the case. Our experience in another home showed that the staff at Willow Brook Care Home really care about the residents' wellbeing. Not all care homes are the same. Judge the staff, not the décor.
Particularly the help available for whatever arises.
Particularly the help available for whatever arises.
All staff treat my father with dignity. Communication is excellent, staff are approachable and friendly. Food is good for what client is given. Never had a problem with Willow Brook Care Home. I live so far away and when I ring to see how my father is they always have time to talk to me and tell me...
All staff treat my father with dignity. Communication is excellent, staff are approachable and friendly. Food is good for what client is given. Never had a problem with Willow Brook Care Home. I live so far away and when I ring to see how my father is they always have time to talk to me and tell me of any changes. An excellent care home.
This is a very well kept residential care home. Very clean and tidy inside and out. The staff are excellent from top to bottom. The best I have seen.
This is a very well kept residential care home. Very clean and tidy inside and out. The staff are excellent from top to bottom. The best I have seen.
Thank you for sharing such a lovely review with us. we really appreciate your feedback. I am pleased that you were impressed with Willow Brook Care Home as a whole and the staff. I will share your kind comments with the home's manager. The Bupa Customer Care Team.
Very nice clean and friendly home. My grandma was made to feel very welcome and we were all happy with the care and attention received.
Very nice clean and friendly home. My grandma was made to feel very welcome and we were all happy with the care and attention received.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My grandmother died here at Willow Brook Care Home on the 19th December. The care, sensitivity and forthrightness from all staff have been second to none. Much love to the management and staff at Willow Brook Care Home.
My grandmother died here at Willow Brook Care Home on the 19th December. The care, sensitivity and forthrightness from all staff have been second to none. Much love to the management and staff at Willow Brook Care Home.
So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Friendly, welcoming, helpful pleasant staff. Always keep you informed and communication is no problem. Treats my father with respect and dignity. Excellent nursing home.
Friendly, welcoming, helpful pleasant staff. Always keep you informed and communication is no problem. Treats my father with respect and dignity. Excellent nursing home.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Made to feel very welcome. Staff are always there to help and advise.
Made to feel very welcome. Staff are always there to help and advise.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Brook Care Home.
There are no upcoming events for Willow Brook Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willow Brook Care Home.
Accreditations
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Meet the Team (0)
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