Willow Brook Care Home

112 Burton Road, Carlton, Nottingham NG4 3BG
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8.5 95 Reviews
  • Willow Brook Care Home, Nottingham
Willow Brook Care Home delivers Nursing and Residential care for adults in a well presented and friendly environment. Across the home there are 49 bedrooms, all offering en suite facilities, as well as great living areas including a dining room, lounge and a peaceful garden outside too.

As well as being highly experienced and undergoing regular training, above all the team are kind and welcoming, working hard to create a home that is inclusive and somewhere residents enjoy living. They also work hard to keep residents engaged and active. Whether that's through the planned activities, regular trips outside the home, or just looking forward to watching their favourite show on the TV, there is something to look forward to every day at Willow Brook.

The home is located in a residential area in the heart of Carlton, Nottingham, with easy transport links and a car park to the rear.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1350
  • Self-Funded Nursing Care: £1200 – £1400
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Care: £1300 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1350

These prices are only a guideline, please contact Willow Brook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alicja Lekawa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Parking

  • Car park available at front of the building and on-street parking

Willow Brook Care Home Reviews (95)

Total of 95, showing 81-95
8.5

Willow Brook Care Home has a Review Score of 8.5 (8.507) out of 10, based on 9 reviews in the last 2 years. Over all time Willow Brook Care Home has 95 reviews.

Overall Experience

  • 64
  • 25
  • 4
  • 1
  • 1

Date Published

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Review from W J (Niece of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and welcoming. The staff of the home are helpful, kind and courteous. My Aunty is looked after really well.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Denise R (Niece of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly and helpful and on my visits whatever the time of day its always the same. I like that you can visit you loved ones whenever you like. There are no times that you are not allowed to visit. I find Willow Brook Care Home a very nice care home.

Reply from Jayne Duck, Customer Services Administrator at Willow Brook Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Shirley L (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Any problems that my mother encountered were dealt with efficiently.
Her carers were all very pleasant and kind.

Reply from Jayne Duck, Customer Service Administrator at Willow Brook Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Edward W (Brother of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was a resident at Willow Brook and obviously we went to see him on a regular basis. The staff were very good in all aspects of care and attention since his death. We still come to see the staff and we still are made to feel very welcome and still help at fundraising events. Wonderful and
pleasant atmosphere. 9/10.

Reply from Rachel Elliott, Customer Service Administrator at Willow Brook Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from P M (Nephew of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt and uncle had to come into Willow Brook last year. Our uncle has sadly since passed away. Our aunt is still here. We as a family are very satisfied. Our relatives received very good care and attention. The staff are very good at their jobs and caring. They are sometimes a little short staffed
and overworked, but still manage a smile.

Reply from Rose Pickering, Customer Service Administrator at Willow Brook Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Anthony L (Son of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Willowbank nursing home in June 2015. The care shown is always excellent. Staff being friendly and professional at all times. My mothers room is very pleasant as it over looks an internal garden. I attend the resident family meetings held every 2-3 months and this provides am ideal
situation to hear the latest news and raise any points you may wish to. The manager is highly professional and always available if required. Well Done.

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Review from Alan B (Son of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Brook Care Home have looked after mum with care and compassion throughout her time there.

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Review from M B (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous and wonderful place, lovely atmosphere. Great staff and facilities.

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Review from David M (Nephew of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the professional and friendly way in which my Aunt is cared for.

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Review from Graeme R (Son of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The absolute gold standard of care and support. We have no possible criticism at all. From management, to carers, support team, dining and service, Willow Brook well deserves an accolade.

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Review from L B (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well cared for, particularly over Christmas while I could not visit much due to illness. The home took mum out for a Christmas meal and helped her to eat.

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Review from Carl C (Grandson of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good.

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Review from Ashley L (Son of Resident) published on 15 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at this care home for 3 months. We, as a family have found that this home is first class, all the staff are very caring and friendly. My mother is very well looked after, and we are very happy knowing that my mother is in first class, caring hands. Thank you very much.

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Review from Louise H (Relative of Resident) published on 29 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff. Lovely care home that doesn't have any unpleasant smells.

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Review from Beryl E (Resident) published on 28 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nicely situated for people to make enquiries about their care. Staff are excellent and lovely to me.

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Current Review Score: 8.5 (8.507)

Overview of Review Score

The Review Score of 8.5 (8.507) out of 10 for Willow Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.093 for Willow Brook Care Home is calculated as follows: ( (59 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 107 Ratings = 4.093

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Willow Brook Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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