Review from R S (Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience

Company and food.

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Review from Diane T (Wife of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

All staff in all areas have answered any questions when asked and include me and my family in any activities going on if appropriate. I always feel welcomed when I enter the home and leave feeling my husband is well cared for.

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Review from D E (Sister of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

My sister has settled in well ar Stoneyford. She likes her room and did not want to change pictures for ones at home, she liked the Stoneyford pictures. She likes the outlook from her bedroom and the lounge. All staff are caring and friendly.
The manager is very approachable.

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Review from Anthony T (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

After my father was moved hastily from his previous care home, which abruptly closed down, it was a worrying time for us but after my first visit to Stoneyford, my worries quickly evaporated. My first impression was a very good one and has improved with each visit. I feel that my father is in very good

hands at Stoneyford and in hindsight, the closure of his previous care home is a blessing in disguise. The staff are lovely and caring people too.

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Review from H P (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

Very friendly and helpful. Food is very edible. Very welcoming.

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Review from Florance C (Regular Volunteer) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

I find that the staff and manager are very friendly to the residents and to the visitors. A good home is more than just bricks and mortar.
It's a place where you can feel safe, relaxed and well cared for. Round the clock assistance providing peace of mind for their loved one's care plans for each resident's

special needs all catered for.
Also, choice of food provided every day.

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Review from David F (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

Very nice Christmas dinner. Good company. Warm and comfortable surroundings.

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Review from Jeffrey T (Friend of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience

Very good.
Couldn't have been any better.

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Review from G P (Niece of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

The home is now much improved with the appointment of the new manager and it seems that the staff are much more settled after recent upheavals. Vast improvements in putting residents at the heart of how the home is run. I am impressed with the changes to how meals are presented to my relative and am

pleased to note that there have been more outings/activities. As a family, we were considering moving our relative to another home but recent changes have encouraged us to stay.

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Review from Julie N (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been at Stoneyford for 8 years firstly coming as end of life. Mum is a resident service user, is happy and contented with plenty of things to do. Dietary needs are met special.

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Review from S W (Nephew of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience

I find the staff and management very caring and helpful. A well-presented team and and very good look.

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Review from Moira P (Friend of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and helpful. Residents look well and happy, bright and cheerful. A home from home.

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Review from Lisa V (Niece of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Stoneyford Care Home is a lot like a home from home, I always feel very relaxed when visiting my aunty. Staff are very helpful and friendly.

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Review from J R (Son of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

We have noticed a distinct improvement in the management of the care home over the last 3 to 4 months since the appointment of the current home manager.
General improvement in cleanliness and staff attitude to caring for the residents.

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Review from George S (Husband of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience

When arriving at the nursing home to visit my wife I always get a warm welcome from the staff and an update on how my wife is and how she has been since my last visit. There is always staff around when I visit. Being it is summer and the windows are open the home smells nice and fresh. The home is now

offering a relatives day when I can have lunch with my wife. I took up this offer yesterday and I had a very good lunch and pudding with my wife, I think this is a good idea as I am at home this helped her through the meal time. The garden is nice and tidy and nice to sit out in.

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Review from Valerie H (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience

I find the staff very cooperative to myself when I visit. I am pleased with the general atmosphere of the home and my mum seems to respond positively to the carers as far as I can tell. I have no issues at this time.

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Review from S B (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

Have given my mum all the care she needs. Thank you.

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Review from M A (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

All the staff are working very hard to meet the needs of my mother.
The experience I have had is there is not enough time for the staff to engage with my mother for any activities she may be able to enjoy with her very limited eyesight.

Reply from Claire Hurworth, Careline Manager at Stoneyford Care Home

Thank you for your feedback about your mum’s engagement in activities at the home, I would like to confirm that we have a new dedicated activities team who are all working hard to ensure we have a varied activity programme in place, the new team will ensure residents have a choice of activities that cater for all abilities so no one is excluded if they feel able to participate. We record individual preferences and are committed to providing residents with high quality, kind care.

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Review from A R (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience

Dad needed a fast track bed and this was the only one available in the area. We ate with dad just after he'd moved in and the food was poor, both in quality and appearance. On pressing the buzzer for assistance, it was often a long time before anyone came. e.g. Dad had been sick, another time he'd soiled

himself. One of the family was with him at these times and searched the whole floor for someone to help.
The room was adequate. Staff were caring but overstretched to cope with the numbers of clients.

Reply from HC-One, Careline Team at Stoneyford Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and we apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients. We regularly audit our dining experience to ensure the food is produced and served to a high standard, this includes a tasting of the dishes prepared.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

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Review from Sue E (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum stayed at the home for respite for me and to get mum back on her feet after an illness. It is the first time mum has been in a home. The staff introduced themselves to my mum.
The feedback I had from visitors was how well mum looked and it seemed to be suiting her as she was looking happy.
I

visited mum on my return on her birthday and I must say she looked really well. The staff were always pleasant and happy to help with anything if needed. Thank you to everyone for making my mum's stay a lovely time.

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Stoneyford Care Home

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