Stoneyford Care Home

173 Stoneyford Road, Sutton-in-Ashfield NG17 2DR

Situated in the market town of Sutton in Ashfield, Nottinghamshire, Stoneyford is a friendly, purpose-built care home offering nursing, residential, residential dementia and nursing dementia care.

The home offers a choice of sitting rooms, dining areas and quiet areas for reflection as well a sun lounge and chapel. The landscaped garden with its mature trees is a favourite location to relax or socialise with friends and family. The bright and comfortable bedrooms and living areas are easily accessible by wheelchair and local shops and amenities are close by.

The home’s caring team has created an attractive family atmosphere, encouraging everyone to eat, celebrate and plan special occasions together.

Residents are invited to decorate their rooms with small items of their own furniture and belongings so that it feels just like home.

Stoneyford’s home manager will make sure that all residents receive the kindest possible care. Its trained team will deliver all the nursing and specialist care and support services that your loved one requires.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences and any suggestions from family members that might make their stay more enjoyable.

Group: HC-One

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 60

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Stoneyford Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Stoneyford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Stoneyford Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.341 for Stoneyford Care Home is calculated as follows: ( (103 Excellents x 5) + (94 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 220 Ratings = 4.341

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Stoneyford Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Stoneyford Care Home has a Review Score of 8.8 (8.841) from 19 Reviews


Average Ratings

  • Excellent
    8
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stoneyford Care Home?

  • Extremely LIKELY
    11
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Stoneyford Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Staff are always friendly and helpful. Residents look well and happy, bright and cheerful. A home from home.

How likely would you be to recommend Stoneyford Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Stoneyford Care Home is a lot like a home from home, I always feel very relaxed when visiting my aunty. Staff are very helpful and friendly.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

We have noticed a distinct improvement in the management of the care home over the last 3 to 4 months since the appointment of the current home manager.
General improvement in cleanliness and staff attitude to caring for the residents.

How likely would you be to recommend Stoneyford Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

When arriving at the nursing home to visit my wife I always get a warm welcome from the staff and an update on how my wife is and how she has been since my last visit. There is always staff around when I visit. Being it is summer and the windows are open the home smells nice and fresh. The home is now offering a relatives day when I can have lunch with my wife. I took up this offer yesterday and I had a very good lunch and pudding with my wife, I think this is a good idea as I am at home this helped her through the meal time. The garden is nice and tidy and nice to sit out in.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I find the staff very cooperative to myself when I visit. I am pleased with the general atmosphere of the home and my mum seems to respond positively to the carers as far as I can tell. I have no issues at this time.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Have given my mum all the care she needs. Thank you.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Rooms

Value for Money

Average Rating:   5 out of 5

All the staff are working very hard to meet the needs of my mother.
The experience I have had is there is not enough time for the staff to engage with my mother for any activities she may be able to enjoy with her very limited eyesight.

How likely would you be to recommend Stoneyford Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Claire Hurworth, Careline Manager at Stoneyford Care Home responded to this review on 18 May 2017:

Thank you for your feedback about your mum’s engagement in activities at the home, I would like to confirm that we have a new dedicated activities team who are all working hard to ensure we have a varied activity programme in place, the new team will ensure residents have a choice of activities that cater for all abilities so no one is excluded if they feel able to participate. We record individual preferences and are committed to providing residents with high quality, kind care.

Dad needed a fast track bed and this was the only one available in the area. We ate with dad just after he'd moved in and the food was poor, both in quality and appearance. On pressing the buzzer for assistance, it was often a long time before anyone came. e.g. Dad had been sick, another time he'd soiled himself. One of the family was with him at these times and searched the whole floor for someone to help.
The room was adequate. Staff were caring but overstretched to cope with the numbers of clients.

How likely would you be to recommend Stoneyford Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   3 out of 5

HC-One, Careline Team at Stoneyford Care Home responded to this review on 19 Apr 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and we apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients. We regularly audit our dining experience to ensure the food is produced and served to a high standard, this includes a tasting of the dishes prepared.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

My mum stayed at the home for respite for me and to get mum back on her feet after an illness. It is the first time mum has been in a home. The staff introduced themselves to my mum.
The feedback I had from visitors was how well mum looked and it seemed to be suiting her as she was looking happy.
I visited mum on my return on her birthday and I must say she looked really well. The staff were always pleasant and happy to help with anything if needed. Thank you to everyone for making my mum's stay a lovely time.

How likely would you be to recommend Stoneyford Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

I really have enjoyed getting better in this lovely home from home. So much nicer than being in hospital. My room has also been perfect. Also, all the carers who have helped with my recovery - Thank you all.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

A clean homely place. Friendly staff, food is good. They do activities and trips out. Can come and have a meal with the resident if you tell them in the morning. Not too big sitting rooms so you can have space to be with visitors.

How likely would you be to recommend Stoneyford Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

My aunt has settled in well and is enjoying her food. She seems to like the staff that are very helpful and caring.
I noticed straight away how clean Stoneyford is and how the staff interact with the residents.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My mother was fast tracked by the NHS in December 1015. Since then she has gone from not eating and drinking to now having quite a good appetite, all thanks to the staff's patience and care. she is very comfortable and happy. She is clean and nourished. Nothing is too much trouble and I am at ease with the choice I have made. All the staff are very caring and nothing is too much trouble. I thank them all.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

When you come to visit it is always welcoming, you are always offered a drink or sandwich, the carers are very helpful.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My father was admitted into care in October 2015, and was looked after with tenderness and care. The last week or so of his life he required a lot of nursing input which was carried out in a sympathetic and caring manner. All in all he could not have received better care and I will for ever be grateful to the wonderful caring staff of Stoneyford Christian Care Home. They were marvellous!! I know people do make complaints about care homes but i cannot fault Stoneyford or its staff.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Really enjoyed the valentines meal and the entertainment. It was very nice to get a rose as well.

How likely would you be to recommend Stoneyford Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I was amazed and so thrilled when I came here. Nothing is too much trouble. If I needed anything at all I just have to ask for it. Even down to the smallest pack of salt, I only have to ask. The wonderful staff have put themselves our to get it for me. Thank you Stroneyford. I needed comfortable seating and it was sorted out for me. My Christian side was also needing some help and Stoneyford were so helpful there. I can only reiterate thank you Stoneyford thank you.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mum has been in the care home since the end of August. Staff are polite and helpful. 1) I would like my mums hair cut etc.
2) Sometimes she looks in need of a drink/liquid looked very dry. I have mentioned this
3) She seems clean and well managed which is appreciated in difficult circumstances.

How likely would you be to recommend Stoneyford Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My aunt doesn't always want to be in a nursing home but always describes the care here as very good. She likes her room and says she enjoys the food. I think the staff are very good, caring and welcoming to visitors. I recently had an issue which was dealt with very well buy the manager. I am confident that she is well cared for. My only suggestions would be that in time all rooms should be en suite and that attention to detail could be improved e.g. making sure up to date menus are on the table and the clocks altered after the clocks go back on the day it happened. Feel this would improve the orientation of residents. Thanks for all your help.

How likely would you be to recommend Stoneyford Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Submit a Review for Stoneyford Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

July 2017

Long Service Award

Recipient: Stoneyford Care Home

Date: Wednesday 05 Jul 2017

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

January 2017

5* EHO award

Recipient: Stoneyford Care Home

Date: Thursday 12 Jan 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Stoneyford Care Home