Care Homes Owned by Serene Care Ltd

Thank you so much for taking the time to leave such a wonderful review and for sharing your experience with us.

We are delighted to hear that your mum is happy at Stoneyford Care Home, enjoys being here, and has settled in so well. It is especially lovely to know that she enjoys the company of our team and that she is enjoying the meals we provide-it's great to hear she still found room for cheesecake despite having a choice of chicken tikka!

Thank you also for your feedback regarding housekeeping. We appreciate you bringing this to our attention, and we will ensure your comments are shared with the team as we continually strive to improve our service.

Your kind words and recommendation mean a great deal to us, and we look forward to continuing to provide your mum with the highest standard of care.

The Stoneyford Care Home Team Read less

Hi Cherry,

Thank you so much for your kind and thoughtful words - it truly means a lot to us.

We're so pleased to hear that you feel well supported and kept informed, and that your friend has experienced consistent care over the years. Providing compassionate, person-centred care and maintaining strong communication with loved ones is something the whole team is very passionate about.

Your recognition of the staff and their efforts will be shared with the team, as feedback like this really boosts morale and reminds everyone why they do what they do.

Thank you again for taking the time to share your experience - it is genuinely appreciated. Read less

Thank you so much for taking the time to share such a thoughtful and positive review. We truly appreciate your kind words. It's wonderful to hear that you feel your father is well cared for and content, and that our team is keeping you informed and involved in his care - especially given the distance you travel to visit.

We're delighted to know that he continues to enjoy his walks and time in the garden - it's always lovely to see him doing something he enjoys. Our team takes great pride in ensuring all residents are comfortable, well-presented, and able to live each day meaningfully, and your feedback means a great deal to them.

Thank you once again for your trust and appreciation. We're always here to make you feel welcome whenever you visit. Read less

Thank you for taking the time to share your feedback.We genuinely value the opinions and experiences of our residents and their families, and we take your comments seriously.We acknowledge the challenges you've faced, particularly regarding the number of managers. Yes, there have been changes, but this is part of our commitment to maintaining high care standards. Each transition aims to ensure that our residents feel safe and secure in our environment.We understand that the topic of funding can be sensitive. Please know that we have sought to provide clear solutions and assistance regarding financial matters. We have never intended to pressure you into moving; we deeply value each resident and their family as part of our community.As reflected in our most recent CQC report,we are proud of our overall rating of "Good," which speaks to our commitment to quality care and the positive feedback we've received. We aim to improve continuously to make our residents feel like their home. Read less

Thank you so much for taking the time to share such a lovely review of Stoneyford Care Home! We are absolutely delighted to hear that your experience was so positive, and that you found our staff to be very kind and our environment comforting.It means the world to us to know that your loved one's respite stay went well and that they received careful, compassionate attention. We're also thrilled that you appreciated our peaceful, green surroundings, spacious rooms, ample facilities, and good food - we work hard to ensure every aspect contributes to a positive experience. Your feedback truly highlights what we strive for every day, and we are so pleased to hear you'll consider us again for respite. We look forward to welcoming you and your loved one back! Read less

We're delighted to read your positive feedback about your dad's time at Stoneyford Care Home. Knowing he has settled in well and is comfortable with our staff is our top priority. We're also pleased that you've found our team to be friendly and responsive to any concerns. We're committed to providing a supportive and caring environment for all our residents. Thank you for choosing Stoneyford Care Home! Read less

Thank you so much for sharing such kind words about Rugby Care Centre. We are truly delighted to hear how happy you are with the care and support your mum is receiving from our dedicated manager and wonderful team.Providing specialist and compassionate care is at the heart of everything we do, and it's incredibly rewarding to know that your mum's everyday living and recreational needs are being met to such a high standard.Your confidence in our team means the world to us, and we are grateful for your heartfelt recommendation. We will be sure to share your lovely feedback with the staff, as it will undoubtedly brighten their day.Thank you once again for taking the time to share your experience-it inspires us to continue delivering the kind and homely care we pride ourselves on. Read less

Thank you so much for your heartfelt feedback! We are truly delighted to hear that your Mum has been happy with the care she's received over the past two years. Providing individual care with love and attention is at the core of what we do, and it means the world to us to know that you feel reassured and pleased with her experience. We are so grateful for your kind words and trust-they inspire our team to continue delivering the best care possible. Thank you for sharing this lovely comment! Read less

Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to us to hear that you feel reassured and at ease knowing your Mother is happy and well-cared for. Our dedicated team works hard to provide the best care and create a warm, supportive environment for all our residents, and it's incredibly rewarding to know we've made a positive difference.We're so grateful for your trust in us, and we'll continue to do our very best to ensure your Mum's happiness and well-being. Please don't hesitate to reach out if there's anything we can do to support her further.Thank you again for your wonderful feedback-it's truly appreciated by everyone here at Rugby Care Home. Read less