Care Homes Owned by Serene Care Ltd

Overall I have no problem.

Her staff ...

Although dementia is obviously progressing, father appears well, healthy and content. He is allowed to walk around freely within a secure area. The area is varied through different rooms and corridors, and is often supported in the garden to enjoy gardening, one of his favourite pastimes. Food always looks good, and Dad eats well, he always looks clean and presentable and shaved. We are always offered drinks and made welcome.

I wasn't happy, my aunt was moved several times, the last one all her underwear was missing and they tried to give her someone else's. I supplied hydration drops, when she left she had three FULL boxes, which is unacceptable. Once funding was tried to be implemented I was categorically told pay the shortfall or move, this is after self funding for several years. Lost/ missing items. Language barrier is an issue. There is a new manager in the home now. This is the fifth since 2022. If I hadn't have asked for her tv upon leaving I wouldn't have got it. Things need to improve. My review is based on past management history not the new one. It's not good value for money when there are better ones with their own minibus in close proximity.

Very kind staff and comforting environment will book again for respite all went good careful to the patients very nice area quite and green big car park good food and spacious rooms lot of toilets and safe for the guests

My dad has been at Stoneyford Care Home for the past 18 months months. He has settled in very nicely and gets on with all the staff members very well. All staff are very friendly, any issues have been dealt with in good time.

I'm very happy that my mum is being cared for by the manager and the wonderful staff at the Rugby Care Centre. They offer specialist and compassionate care, the support my mum receives with her everyday living and recreational needs is excellent. I feel very confident that my mums best interests are being met by lovely caring staff. I highly recommend this kind and homely centre. I am very grateful to everyone working at The Rugby Care Centre.

We feel very lucky to have got her a place at Rugby Care Centre and would hate for her to leave.

knowing my Mother is in such capable hands and getting round the clock care and attention really does mean the world to me and i can see that she's happy.

Thank you so much everyone at Rugby Care Home who make my Mum's quality of life so much better.

I'm hopeful that the garden will be used more this year when warm weather allows.

My mother moved into Stoneyford care home in July 2024. Mum has been really well cared for. The staff are very caring towards all of the residents. They are amazing people who do a fantastic job. The home is kept very clean and tidy. The whole team work very hard. They always communicate well with me in terms of anything to do with mum. Security is good at the home, meaning that mum is kept safe. The building is well maintained and is looking good. Overall we are very happy with the service provided and the level of care.

Cannot thank the team enough!

My father moved into Stoneyford Care Home in July 2024. The whole team, from management to cleaning staff are exceptional in every way. The level of care and kindness that my father receives is more than we could ever hope for and it gives us a great sense of peace that he's safe and so well cared for. The accommodation is excellent, clean, tidy and well-maintained. The food is superb, with plenty of variety and choice, even for the fussiest of eaters. The staff are angels and couldn't give better care. We're delighted and so thankful to have found somewhere so lovely for Dad. A huge thanks to a particular staff member and the whole team. You're doing an incredible job.

Everything was very clean and tidy. The staff were very attentive and understanding.

Staff are fantastic. All clean and tidy. Food the chef makes is excellent.

My dad has been at Stoneyford Care Home for the past 9 months. He settled in lovely. All staff are very friendly, any issues have been dealt with professionally. My dad is being looked after really well. We now can come and have quality time with my dad.

They are kind, caring and friendly.

The staff are approachable and are all friendly and professional, nothing is too much trouble, they have ordered extra equipment for Mum to make things easier for her which we really appreciate. Mum is very well cared for, in fact, she looks really well. We enjoy going to see her and spending time with her when we visit.

On occasions throughout Mum's stay, I have had meals with her and enjoyed the food.

Most of the residents were asleep in their wheelchairs or asleep at the table, with faces in their food. Staff were so overworked they had no time to chat to residents.