Care Homes Owned by Serene Care Ltd in Nottinghamshire

Overall I have no problem.

Although dementia is obviously progressing, father appears well, healthy and content. He is allowed to walk around freely within a secure area. The area is varied through different rooms and corridors, and is often supported in the garden to enjoy gardening, one of his favourite pastimes. Food always looks good, and Dad eats well, he always looks clean and presentable and shaved. We are always offered drinks and made welcome.

I wasn't happy, my aunt was moved several times, the last one all her underwear was missing and they tried to give her someone else's. I supplied hydration drops, when she left she had three FULL boxes, which is unacceptable. Once funding was tried to be implemented I was categorically told pay the shortfall or move, this is after self funding for several years. Lost/ missing items. Language barrier is an issue. There is a new manager in the home now. This is the fifth since 2022. If I hadn't have asked for her tv upon leaving I wouldn't have got it. Things need to improve. My review is based on past management history not the new one. It's not good value for money when there are better ones with their own minibus in close proximity.

Very kind staff and comforting environment will book again for respite all went good careful to the patients very nice area quite and green big car park good food and spacious rooms lot of toilets and safe for the guests

My dad has been at Stoneyford Care Home for the past 18 months months. He has settled in very nicely and gets on with all the staff members very well. All staff are very friendly, any issues have been dealt with in good time.

My mother moved into Stoneyford care home in July 2024. Mum has been really well cared for. The staff are very caring towards all of the residents. They are amazing people who do a fantastic job. The home is kept very clean and tidy. The whole team work very hard. They always communicate well with me in terms of anything to do with mum. Security is good at the home, meaning that mum is kept safe. The building is well maintained and is looking good. Overall we are very happy with the service provided and the level of care.

Cannot thank the team enough!

My father moved into Stoneyford Care Home in July 2024. The whole team, from management to cleaning staff are exceptional in every way. The level of care and kindness that my father receives is more than we could ever hope for and it gives us a great sense of peace that he's safe and so well cared for. The accommodation is excellent, clean, tidy and well-maintained. The food is superb, with plenty of variety and choice, even for the fussiest of eaters. The staff are angels and couldn't give better care. We're delighted and so thankful to have found somewhere so lovely for Dad. A huge thanks to a particular staff member and the whole team. You're doing an incredible job.

Everything was very clean and tidy. The staff were very attentive and understanding.

Staff are fantastic. All clean and tidy. Food the chef makes is excellent.

My dad has been at Stoneyford Care Home for the past 9 months. He settled in lovely. All staff are very friendly, any issues have been dealt with professionally. My dad is being looked after really well. We now can come and have quality time with my dad.

They are kind, caring and friendly.

Thank you to all staff for all they do to help and support Mum.

In the last month, I have appreciated all the staff and management for keeping the home and residents clean and well cared for. Staff have managed to settle my husband in. He also seems to be happy with everyone. Activities well appreciated.

Dad has coeliac disease, and the cook made lots of different meals and some amazing cakes. Overall, a lovely place to stay.

Very enjoyable.

I was away when Dad went into respite. I visited the home before I agreed for him to go in and was very impressed The room he was offered was clean and homely. The manager and staff were lovely. I took him in and fetched him home, so never actually saw him during his stay.

My mum has dementia, and she moved into Stoneyford Care Home in September 2019. This is a lovely care home, and Mum is really well looked after. The management and staff are really friendly and go above and beyond in the care that they give to Mum. She is really happy there. The food is excellent, and there is a good range of activities for the residents. Communication between the staff, myself and my sister is excellent, and we are counselled regularly regarding Mum's care. We cannot fault the care that my mum is receiving.

My wife who has Vascular Dementia went there for daycare and when I went to collect her she had food stains on her clothing and they informed me that they wouldn't be able to accept her again. It seems to me that it's a dementia care home but if you've got dementia they don't want to know.

My father has been a resident of Stoneyford Care Home since December 2018. All the staff have gone above and beyond their roles to assist him, and he has been treated as one of the family throughout his time there. We have never had any concern in respect of his care and treatment. When visiting my father, family members have always been made welcome, offered drinks, biscuits and cakes as a matter of course.