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Care Home Owned by Serene Care Ltd in Nottinghamshire

  • Care Home Owned by Serene Care Ltd in Nottinghamshire

Serene Care Ltd Locations in Nottinghamshire (1)

 
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1 Care Home owned by Serene Care Ltd in Nottinghamshire
Stoneyford Care Home

173 Stoneyford Road, Sutton-in-Ashfield NG17 2DR 

9.2 69 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 58 Rooms from £800 / week

Serene Care Ltd Reviews in Nottinghamshire (69)

Reviews Posted for members of Serene Care Ltd

Overall Experience

  • 13
  • 5
  • 0
  • 1
  • 1

Date Published

69
3
6
10
59
Review of

Stoneyford Care Home

from A B (Niece of Resident) published on 31 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I wasn't happy, my aunt was moved several times, the last one all her underwear was missing and they tried to give her someone else's. I supplied hydration drops, when she left she had three FULL boxes, which is unacceptable. Once funding was tried to be implemented I was categorically told pay the
shortfall or move, this is after self funding for several years. Lost/ missing items. Language barrier is an issue. There is a new manager in the home now. This is the fifth since 2022. If I hadn't have asked for her tv upon leaving I wouldn't have got it. Things need to improve. My review is based on past management history not the new one. It's not good value for money when there are better ones with their own minibus in close proximity.

Reply from Pranali Tanna, Executive Administrator at Stoneyford Care Home

Thank you for taking the time to share your feedback.We genuinely value the opinions and experiences of our residents and their families, and we take your comments seriously.We acknowledge the challenges you've faced, particularly regarding the number of managers. Yes, there have been changes, but this is part of our commitment to maintaining high care standards. Each transition aims to ensure that our residents feel safe and secure in our environment.We understand that the topic of funding can be sensitive. Please know that we have sought to provide clear solutions and assistance regarding financial matters. We have never intended to pressure you into moving; we deeply value each resident and their family as part of our community.As reflected in our most recent CQC report,we are proud of our overall rating of "Good," which speaks to our commitment to quality care and the positive feedback we've received. We aim to improve continuously to make our residents feel like their home.

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Review of

Stoneyford Care Home

from Federica S (Daughter of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff and comforting environment will book again for respite all went good careful to the patients very nice area quite and green big car park good food and spacious rooms lot of toilets and safe for the guests

Reply from Pranali Tanna, Executive Administrator at Stoneyford Care Home

Thank you so much for taking the time to share such a lovely review of Stoneyford Care Home! We are absolutely delighted to hear that your experience was so positive, and that you found our staff to be very kind and our environment comforting.It means the world to us to know that your loved one's respite stay went well and that they received careful, compassionate attention. We're also thrilled that you appreciated our peaceful, green surroundings, spacious rooms, ample facilities, and good food - we work hard to ensure every aspect contributes to a positive experience. Your feedback truly highlights what we strive for every day, and we are so pleased to hear you'll consider us again for respite. We look forward to welcoming you and your loved one back!

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Review of

Stoneyford Care Home

from Craig C (Son of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Stoneyford Care Home for the past 18 months months. He has settled in very nicely and gets on with all the staff members very well. All staff are very friendly, any issues have been dealt with in good time.

Reply from Pranali Tanna, Executive Administrator at Stoneyford Care Home

We're delighted to read your positive feedback about your dad's time at Stoneyford Care Home. Knowing he has settled in well and is comfortable with our staff is our top priority. We're also pleased that you've found our team to be friendly and responsive to any concerns. We're committed to providing a supportive and caring environment for all our residents. Thank you for choosing Stoneyford Care Home!

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Review of

Stoneyford Care Home

from E L (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Stoneyford care home in July 2024. Mum has been really well cared for. The staff are very caring towards all of the residents. They are amazing people who do a fantastic job. The home is kept very clean and tidy. The whole team work very hard. They always communicate well with me
in terms of anything to do with mum. Security is good at the home, meaning that mum is kept safe. The building is well maintained and is looking good. Overall we are very happy with the service provided and the level of care.

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Review of

Stoneyford Care Home

from Alex W (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Stoneyford for the past 3 months and the managers and their team have been nothing but amazing in their support and care for my mum
I can feel comfortable and assured that my mum is in the best hands and they're seeing to all her needs.
My mum was initially concerned about
staying in a care home/residential home but after a few weeks my mum adores the place, and its staff from the catering, and cleaners through to the carers and entertainers she's having fun.
Cannot thank the team enough!

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Review of

Stoneyford Care Home

from Damian M (Son of Resident) published on 6 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Stoneyford Care Home in July 2024. The whole team, from management to cleaning staff are exceptional in every way. The level of care and kindness that my father receives is more than we could ever hope for and it gives us a great sense of peace that he's safe and so well cared for.
The accommodation is excellent, clean, tidy and well-maintained. The food is superb, with plenty of variety and choice, even for the fussiest of eaters. The staff are angels and couldn't give better care. We're delighted and so thankful to have found somewhere so lovely for Dad. A huge thanks to a particular staff member and the whole team. You're doing an incredible job.

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Review of

Stoneyford Care Home

from Betty B (Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are fantastic. All clean and tidy. Food the chef makes is excellent.

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Review of

Stoneyford Care Home

from G F (Partner of Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was very clean and tidy. The staff were very attentive and understanding.

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Review of

Stoneyford Care Home

from N F (Daughter of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Stoneyford Care Home for the past 9 months. He settled in lovely. All staff are very friendly, any issues have been dealt with professionally. My dad is being looked after really well. We now can come and have quality time with my dad.

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Review of

Stoneyford Care Home

from C R (Resident) assisted by family/friend published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here.
The staff look after me well.
They are kind, caring and friendly.

Reply from Keeley Morris, Home Manager at Stoneyford Care Home

Thank you for your review; we appreciate your feedback.

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Review of

Stoneyford Care Home

from K D (Daughter of Resident) published on 9 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is exceptionally well looked after at Stoneyford. We couldn't have chosen a better care home for her. The staff are so kind and helpful to us and Mum. They care for her, stimulate her with interesting activities, as well as making sure she is safe and happy.
Thank you to all staff for all they
do to help and support Mum.

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Review of

Stoneyford Care Home

from Elaine G (Wife of Resident) published on 24 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last month, I have appreciated all the staff and management for keeping the home and residents clean and well cared for. Staff have managed to settle my husband in. He also seems to be happy with everyone. Activities well appreciated.

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Review of

Stoneyford Care Home

from A H (Daughter of Resident) published on 24 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stoneyford feels like home. From the moment you step inside, the friendly staff are there to help. They are flexible to your needs. Visiting Mum in the hospital meant the need for an early or late tea.
Dad has coeliac disease, and the cook made lots of different meals and some amazing cakes. Overall,
a lovely place to stay.

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Review of

Stoneyford Care Home

from J W (Resident) published on 4 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable.

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Review of

Stoneyford Care Home

from Christine R (Daughter of Resident) published on 30 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was away when Dad went into respite. I visited the home before I agreed for him to go in and was very impressed The room he was offered was clean and homely. The manager and staff were lovely. I took him in and fetched him home, so never actually saw him during his stay.

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Review of

Stoneyford Care Home

from S H (Daughter of Resident) published on 27 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia, and she moved into Stoneyford Care Home in September 2019. This is a lovely care home, and Mum is really well looked after. The management and staff are really friendly and go above and beyond in the care that they give to Mum. She is really happy there. The food is excellent, and
there is a good range of activities for the residents. Communication between the staff, myself and my sister is excellent, and we are counselled regularly regarding Mum's care. We cannot fault the care that my mum is receiving.

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Review of

Stoneyford Care Home

from Robert M (Husband of Resident) published on 15 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My wife who has Vascular Dementia went there for daycare and when I went to collect her she had food stains on her clothing and they informed me that they wouldn't be able to accept her again. It seems to me that it's a dementia care home but if you've got dementia they don't want to know.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stoneyford Care Home

Here at Stoneyford, we prioritise the kindest safest care. I am so very sorry on this occasion we did not meet your expectations. I am happy to discuss this further should you wish to contact the home. Kindest regards

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Review of

Stoneyford Care Home

from Vicki R (Daughter of Resident) published on 21 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Stoneyford Care Home since December 2018. All the staff have gone above and beyond their roles to assist him, and he has been treated as one of the family throughout his time there. We have never had any concern in respect of his care and treatment. When visiting my
father, family members have always been made welcome, offered drinks, biscuits and cakes as a matter of course.

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Review of

Stoneyford Care Home

from T B (Niece of Resident) published on 26 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care provided. My aunt seems happy.

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Review of

Stoneyford Care Home

from Stephen G (Son of Resident) published on 26 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled into this home and is well cared for, which makes mine and my sister's lives much better also. Nearly all of the staff have been brilliant too. I just wish Dad could be encouraged to mix and join in with activities available to him.

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Awards / Recognitions (0)

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