Care Homes Owned by Serene Care Ltd in Warwickshire

Her staff ...

I'm very happy that my mum is being cared for by the manager and the wonderful staff at the Rugby Care Centre. They offer specialist and compassionate care, the support my mum receives with her everyday living and recreational needs is excellent. I feel very confident that my mums best interests are being met by lovely caring staff. I highly recommend this kind and homely centre. I am very grateful to everyone working at The Rugby Care Centre.

We feel very lucky to have got her a place at Rugby Care Centre and would hate for her to leave.

knowing my Mother is in such capable hands and getting round the clock care and attention really does mean the world to me and i can see that she's happy.

Thank you so much everyone at Rugby Care Home who make my Mum's quality of life so much better.

I'm hopeful that the garden will be used more this year when warm weather allows.

Most of the residents were asleep in their wheelchairs or asleep at the table, with faces in their food. Staff were so overworked they had no time to chat to residents.

Dad suffers from dementia, but it is clear when we visit that he is extremely well looked after, and content, in his surrounding. The staff and management are excellent and provide an excellent level of care and attentiveness. It was Dad's 80th Birthday last week and the staff provided food and balloons when his friend visited to celebrate with him, which was brilliant and really appreciated.

I was one of a small group of friends who visited a resident for his 80th birthday. Not only were we provided with a nice room so that we could meet all together, and we were delighted to see that our friend appeared in a good state, evidently well-looked after. Moreover, the care staff clearly knew him well, and were wonderful in providing a lovely buffet for us (too much for us to manage, in fact!). They even took photos that we can share of this very reassuring and enjoyable occasion. Many thanks to all concerned.

My mother has been a resident for several years. Throughout this time I have always considered her support and care to be extremely caring and professional. The carers really care, building a good rapport with the residents. I feel very confident that my mother is in good hands.

The Manager, Carers and the Activities Coordinator and all of the other brilliant staff look after mum with care, compassion, humour, and experience which really engages her and gives our family comfort in unprecedented times, we are really appreciative of all of the things they all do on a daily basis and the chats on the phone.

I am happy and content with the care given to me and feel safe and secure with my care.

Thank you to everyone your care for my mum is greatly appreciated.

The short time my aunt was in this care home for respite, the service and care for her was outstanding. We all take comfort to know that there is a home for her to go into; should she ever need it.

The staff are always friendly, they spend lots of time with the residents and most important of all, the staff all understand the residents and what is going on at this point in their lives. I would recommend Rugby Care 100%.

I was very worried about my father in law not coping at home and was delighted when he moved into Rugby Care Centre. Its been a great relief and I can see he is well taken care of there.

The staff are wonderful and really took care of nan really well. They always went above and beyond and nothing was too much trouble.

I just wanted to send a quick note to say that the team at Rugby Care Centre really are doing a good job. The home is so lively and fun all the time which is so different than other homes which tend to seem so quiet in comparison. There's things happening all the time and I think that's very nice for the people that stay in the home. Also, it's good that they are just on a main highstreet so they can get out and about easily.

My gran came in for respite under the moving on bed system and the staff were absolutely wonderful in getting her rehabilitated and on her feet.

I couldn't recommend this care home more highly - gran has been made to feel very welcome and settled in wonderfully. The activities are great and very lively environment.

-Mum has been really well looked after and taken care of - the food is lovely, and the staff are very kind and caring.