Rugby Care Centre, Rugby, Warwickshire
Rugby Care Centre, Rugby, Warwickshire
Rugby Care Centre, Rugby, Warwickshire

Rugby Care Centre has been recently refurbished to offer both residential care and dementia care from a charming period home, that makes for an intimate boutique environment with real character. The home offers care for individuals with unique personalities who require further assistance or are living with dementia.

The care provider has modern facilities including a new cinema lounge, shop, hair salon and sensory room as well as access to serene and secure gardens, spacious communal lounges and separate dining areas. The bedrooms and communal areas have all been refurbished and decorated to provide a safe yet stylish and comfortable environment for residents.

Rugby Care Centre's friendly and caring staff support residents' needs whilst maintaining independence and make every effort to help them pursue an active lifestyle, including provision of a varied activities program. Each resident is treated as an individual with their own Serene Personalised Care program which delivers tailored, all-inclusive care.

The Home prides itself in providing a choice of nutritious and tasty food and caters for any dietary or cultural requirements.

Owner: Serene Care Ltd

Person in charge: Jay Dodhia (Provider)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Accepts Private as well as Social Care Referrals. Ages 60+.

Languages Spoken by Staff (other than English): Filipino, Gujarati, Hindi, Indonesian, Panjabi, Punjabi, Romanian, Thai

Single Rooms: 23

Shared Rooms: 3

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £525 – £575 (These prices are only a guideline, please contact Rugby Care Centre to find out the exact price for your requirements.) (These prices are only a guideline, please contact Rugby Care Centre to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Rugby Care Centre is located at 53 Clifton Road (opposite Lawrence Sherriff school).
.

Visiting:

Visitors are welcome to Rugby Care Centre at any time. However, please feel free to get in touch to make an appointment with one of the knowledgeable and friendly staff who would love to show you around the newly refurbished Home.

Parking:

There is a car park to rear of the property off Murray Road and is for exclusive use for those visiting the Home.

Latest Care Quality Commission* Report on Rugby Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Rugby Care Centre has a Review Score of 9.8 (9.833)

The Review Score of 9.8 (maximum of 10) for Rugby Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Rugby Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Rugby Care Centre is calculated as follows: ( (461 Excellents x 5) + (64 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 538 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rugby Care Centre is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 16 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    39
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rugby Care Centre?

  • Extremely LIKELY
    43
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rugby Care Centre

  • Resident / Service User
    15
  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    4
  • more

Just visited my elderly uncle for the first time at Rugby Care Centre Residential Home. I'm quite impressed with it overall, after a good chat with my uncle and the manager as well.
I'm really glad to see they are doing a good job looking after him.
I was made to feel very welcome and will be visiting again soon.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jay Dodhia, Provider at Rugby Care Centre responded to this review on 19 Jun 2017:

Thank you very much for your kind review and that you were impressed overall and made to feel welcome by all our staff. We do have an open door policy and firmly believe that we work in our residents home so you are most welcome to visit at any time.

The Rugby Care Centre is exactly the kind of establishment that my mother was looking for. It offers support and bespoke care when necessary in comfortable and homely surroundings while enabling independence and acknowledging residents as individuals. The staff are wonderful and the people, as well as the place, have combined to make my mum now feel that the Rugby Care Centre is her home.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been requested to provide a review online and could not be more happy to do so. My aunty has been in Rugby Care Centre since January. Although she has relocated to Rugby, to be closer to her family, Rugby Care Centre has been fantastic in helping her settle in. As part of her wider family, I can say she could not be better cared for anywhere. We have peace of mind knowing that all her needs are attended to with care and dignity.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is very well looked after, kept clean and tidy and she says that the food is good. The staff are very kind and the care home is clean - everyone works hard to keep things at a high standard and the home is really lovely and warm.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My granddad is very happy living at Rugby Care Centre, he is well looked after and we have never had any complaints from him at all. It is clean and tidy and the menu is healthy and suited to my granddad's needs. We are always given a wonderful and warm welcome and nothing is too much trouble for the staff!

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was initially apprehensive about my friend going into a care home, but after visiting her, I find all my fears were groundless. Rugby Care Centre is a clean, warm and lovely place and the staff are friendly and professional. I was made to feel at home during my visit and I can't praise the staff and management highly enough for the quality of life my aunt has.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We got a warm welcome from all staff, manager to the cook, a cup of tea, a room was free for us to talk to mum without disruption or her wandering off. Which was nice as it gave you a chance to be a normal family again. Every time I visit I feel happy as I know my mum is happy, even though she thinks I'm her sister.
The staff talk to her at her level, with dignity and she is clean and her hair is always combed.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son and I went to visit my nan. My son is five and was made to feel welcome by the staff and had a milkshake. All the staff were very polite and the place looked very clean.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting the care home for the last few months for day care and have had a wonderful time and made loads of friends. The care is wonderful as are all the staff and its always lively and great fun.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had a week's respite stay at the Rugby Care Centre and had an absolutely wonderful time there - it felt as thought I was on holiday and really enjoyed the food and activities along with the great company and very caring staff. Looking forward to my next respite stay.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been provided with utmost care way beyond what has been expected. The staff have a deep loyal commitment to the residents, filling the home with respect and pride. They provide a foundation of trust, care, love and a secure environment treating each resident with dignity which comes from hard work and care.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has had dementia for 12 years and up until March 2016, was cared for by my dad at home with the help of carers and my sister and I. Our biggest fear was that Mum would decline rapidly when she went into a home - as had happened on the 3 or 4 occasions. She had gone for respite when dad first was diagnosed with cancer. Mum has been here since March 2016 and I can honestly say she is looking better and really cared for by each and every member of the wonderful team here. They are all kind and thoughtful and nothing seems too much trouble.
It's a shame we had to go outside of our own county of Northamptonshire to find such a home but we are very happy indeed to have found Serene Care Home just over the border is Warwickshire.
Mum is totally incommunicative. She does not walk or talk or really show any sign of understanding or emotion. She has to be in bed for 95% of the time and regularly turned and changed. She is looked after really well - better than anywhere else except at home with dad.
We would highly recommend this home.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care I receive is very good, they are very kind and will help you with anything you need. The food is nice and well set out.
We have activities. We are knitting, card making, jigsaw and many other things they make visitors very welcome.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found it very hard looking after my wife but after I got advice from care workers decided to have a look at Rugby Care Centre (Serence Care Ltd). My wife and I have been married since 1962 and I must admit to being a bit worried about what to expect. My wife has now been in the home since before Xmas and I can only say I could not have made a better choice. The meals are excellent, as is the overall standard. The atmosphere in the home is happy, people are treated with dignity, safety and security are very good. When I decided to go for this option I did not know what to expect. I was in a bad place, all I can now say is God Bless You Rugby Care Centre.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Rugby Care Centre is a really fantastic home. The staff really do try and make you feel like you are at home and it's a very relaxing environment.
The food is nice, the atmosphere is fun and the bedroom was good enough.
The home do not different between treating local authority and private residents equally nice and everyone feels like they are a part of a big family.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rugby Care Centre is fantastic. The staff are kind, caring and always have lots of time for me.
I enjoyed the food and the facilities and would come back here if I ever needed care.
The home is right on the main street to just near town which is very nice.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has a great time at the care home and I can't thank the staff enough for taking such good care of my mum. I would recommend this home to others.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly home. The staff and management team made us feel so welcome with their lovely manner. They have great facilities and I really like how warm the place is. I especially like the garden which is a calm place to relax.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had a great time at Rugby Care Centre and really enjoyed my stay there. The manager was so kind and lovely and I felt safe and protected while there. They took care of my every need and I couldn't ask for a nicer place. Thank you team for a lovely experience.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle stayed at the care centre for a week and really enjoyed himself.
They really seemed to take good care of him and it took a big weight off our minds that he was ok.
The home staff were friendly and made my uncle feel very welcomed.
He stayed in a nice ensuite room with a view of the garden and was able to enjoy the freshly baked cakes, teas and coffees there.
There was an activities person that made a lot of effort so I was told and we would have no reservations in bringing him back

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I really enjoy my stay here and am treated like a princess. I couldn't ask for more from the staff, management and owners.
I used to be very lonely but when I came to Rugby Care I got a new family and am so happy I chose this home to stay in.
Everyone is kind, treats me with respect and dignity.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had a great time staying at the home and will definitely recommend it to others.
The place was very nice, food was lovely caring staff.
I was treated with dignity and kindness and will definitely be sure to come back if I need to.
Thank you for a wonderful time

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has been really good visiting my friend here for the past few months. Every time I come here, I get greeted by friendly staff, get offered teas/coffees and get to see some nice activities going on. It's a nice fun environment and it feels more like home! The personalised boxes outside of the residents rooms are all nice touches too.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love every minute of being here. The staff are so nice and so are the other residents and I have made some great friends. I could not ask for a nicer place.
I do lots of fun activities, get taken out - recently to a garden party and my room is lovely too.
I would recommend this lovely place to everyone.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit the residents at the care home weekly and always enjoy the caring and positive atmosphere the sense of community is always comforting for the residents and provides a home for the people that live here.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very friendly staff also very helpful. My mother-in-law has settled in very quickly and seems to be happy with her new surroundings. There seems to be plenty of activities on offer and the staff have plenty of time for her.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at Rugby Care is really friendly and always willing to chat which makes a nice atmosphere in the home. The staff here are always attentive and they listen to the residents. So things are constantly getting better.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister came to Rugby Care as an emergency respite resident. Her room was really nice, much nicer than the ones I saw elsewhere in different care homes and she really enjoyed her time with the staff and residents. The food was good and the activities were fun.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Uncle has been in Rugby Care Home for over 6 years. There have been improvements since the new owners took over. He is happy and they look after him very well. I have always been pleased with his care.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My grandad was in Rugby Care Centre and the staff were good. I recently came to see the home again and it looks so much nicer and I saw a lot of the old staff that I liked and a few new faces.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home welcoming, bright and cheerful. The staff were very caring, taking time with the residents. I shared a lunch with my mum, as I had travelled three hours to see her. The food was well presented, hot but not hot enough to cause burns. Staff were on hand to help those who had difficulty eating. The bedroom was clean and well appointed with a view to a well attended garden. Access was available to the garden which I am sure would be appreciated in good weather. Ramps and handrails in place. My mother was always set against leaving her own home but says she is very happy there.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came into the home as a matter of urgency as my wife (my carer) was taken to hospital and I was in the within the same day. I had a great en-suite room and the ground floor. The staff were excellent and the food was great too. I would come back. The manager and staff took great care of me.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you Rugby care staff for looking after my husband when I wasn't able to.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at Rugby Care Centre in June 2015 and I was treated like a princess. The staff tended to all my needs and nothing was too much trouble. The owners were about to start a big refurbishment and I hope to come back and see it once its done.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been coming to Rugby Care Centre for day care twice a week and I really like it. The staff do lots of activities with me and food is good. I hope to keep coming here as long as possible.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since coming into the home from hospital, mum has really improved. She is enjoying the activities and eating more. She is taking an interest in things going on around her. At nearly 101 she is finding new friends and companionship in the home.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have been staying at Rugby Care Home for few weeks and I really enjoyed my stay staff are excellent, my room was brilliant. Also I liked the cinema lounge and the food was excellent.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here for a couple of weeks and was very surprised how lovely I was treated. The room was great, staff very caring, food tasty, there were lots of events organised that was very fun. Over Christmas there were parties, secret Santa from the bank and clothes store. There were lots of events that I could attend and that was only next door. I would love to stay in touch with my new friends and If I need to come back I hope they have a room for me ad they took such good care of me.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at Rugby Centre for a 10 day respite straight from hospital and everyone was very nice. They treated me very nicely, I had a nice room and I enjoyed the salon and the cinema. If I need long term care then I would love to come back here.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was transferred here from the hospital today and my first impressions are this home is first class. The manager welcomed us and did everything we asked, the staff are also very good and I am very satisfied that my mother will be well looked after.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has the most up to date facilities. It's staff from the manager to the nurses everyone else are very good. When receiving my mother-in-law from the hospital, the transfer was excellent and could not have been made more welcome.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very impressed with the family atmosphere at RUGBY CARE CENTRE
My mother had to go to a rest home for short term care because of circumstances and was fairly unhappy for the first few days
Her family, who all live at a distance away, were very surprised when she soon became very happy and positive about being there.
We were even more surprised when she told us that she wanted to stay there and not go back to her home where she lived for 69 years
She appreciates the caring style and good humour of the staff ; she is enjoying the meals; she looks forward to the activities.
She has the chance to look out of the front window to watch people and traffic go by; she has a quiet room at the back with a garden view
At age 92 she is enjoying this time in her life and has the reassurance of care staff and nursing staff on hand should matters arise.
Christmas 2015 was a very different but happy celebration for her at the care centre and she is looking forward to her birthday 'party' in January, because she knows that the staff will make it special for her with her family living away. In some ways the staff have become her family and Rugby Care centre is now her home.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I've been here a fortnight so far: I am more than satisfied with the layout and the operation. Happy with my room. No problems whatsoever. Food is good. Staff are very polite.

How likely would you be to recommend Rugby Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

The staff at the centre were very friendly, helpful and supportive during my mother's stay, we couldn't have found a more suitable place how responded to all our needs. Thanks to all the team, have a great Christmas and Happy New Year.

How likely would you be to recommend Rugby Care Centre? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Father-in-law has been a resident for the last 2 weeks. He seems quite happy to be here. The facilities he says are more than adequate. First impressions are good.

How likely would you be to recommend Rugby Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

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April 2017

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Care Home Idol 2016

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