Barton Brook Care Home

201 Trafford Road, Salford, Manchester M30 0GP

At Barton Brook, a range of residential care options are provided by a team of experienced and friendly care professionals. Care includes nursing, respite, convalescence, palliative and dementia care for short or long-term needs.

This purpose-built home consists of four separate houses, each with an attractive dining room and lounge, and access to the gardens. The garden is fully wheelchair accessible, as is the home. All bedrooms provide a 24 hour call system as well as a TV point and electric profiling beds, and some rooms offer pretty views of the mature garden.

When it comes to food, all tastes and preferences are catered for and tempting meals are provided that use only fresh produce. Residents can choose to eat in the communal dining room or in the privacy of their own room. An out of hours snack menu is also available.

A wide range of activities are available, including gentle exercises, dominoes and sing-alongs, and regular outings include trips to Blackpool Illuminations and Chester Zoo.

Group: HC-One

Person in charge: Lynn Kaye (General Manager)

Local Authority / Social Services: Salford City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Polish, Tagalog

Single Rooms: 120

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barton Brook Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Barton Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Barton Brook Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.526 for Barton Brook Care Home is calculated as follows: ( (180 Excellents x 5) + (115 Goods x 4) + (14 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 310 Ratings = 4.526

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Barton Brook Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 22 Reviews ÷ 24 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Barton Brook Care Home has a Review Score of 9.4 (9.443) from 26 Reviews


Average Ratings

  • Excellent
    16
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barton Brook Care Home?

  • Extremely LIKELY
    21
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barton Brook Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Resident / Service User
    3
  • Wife of Resident/Service User
    3
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My relative is very well cared for at Barton Brook. He is settled and looks well. Staff very patient with him when he nags them about going home. Family are at ease because we see and know he is OK. Thanks to all the staff for all their hard work.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I don't need 200 words, just one... Superb.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   5 out of 5

In our experience, all staff are extremely caring. Nothing is too much trouble and everyone is sensitive and sympathetic to my father's needs. I cannot praise them enough.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am the cousin of a resident. We were a bit worried getting her into care. Having only been here a few weeks we need not have worried. The care and comfort she receives is first class. The staff and everyone at Barton Brook are wonderful. I can't praise you all enough. Marvellous.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very professional and friendly staff work together to make residents feel good.
Good care when not feeling very well.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister is very happy in the care home. She is always clean and well fed and doesn't want to be anywhere else.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would like to thank all the staff for looking after my mum on the intermediate care unit.

How likely would you be to recommend Barton Brook Care Home? Likely

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Average Rating:   4.3 out of 5

This care home is warm and inviting. All the staff are friendly, helpful and very approachable. Nothing is too much trouble, The level of care is excellent.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home is always warm and welcoming. All the staff are friendly and professional ensuring the residents are safe and well.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Staff are polite to residents and visitors, they are attentive to residents (sometimes there are staff shortages) but generally, work is good and attentive. Outside help is available (hairdressing, manicure, pedicure etc)
Entertainment (singers) occupational therapy sessions weekly.
Overall the home is warm and comfortable. Cleanliness to a high degree.

How likely would you be to recommend Barton Brook Care Home? Likely

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Average Rating:   4 out of 5

Although my dad has only recently become a resident, all the family have been happy with everything provided. He seems happy and settled and says the meal he gets are lovely. The staff are always happy to help and are helpful with any requests from us. They are polite, friendly and approachable.

How likely would you be to recommend Barton Brook Care Home? Likely

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Average Rating:   4.3 out of 5

My Uncle seemed very happy he had been shaved and looked well dressed. Staff were very polite and helpful. Room was very clean and staff were cheerful. Staff spoke with respect and listened to my uncle's needs. Will be taking my Uncle again very happy with the way he was treated. Clean and tidy.

How likely would you be to recommend Barton Brook Care Home? Likely

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Average Rating:   4 out of 5

A warm secure and clean home with caring attentive and cheerful staff. Nothing is too much trouble if you ask the staff anything. I have peace of mind knowing that my mother is being cared for well, and is in a safe place.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mums care over the last five years has been excellent. The staff brilliant, approachable and where possible solve any problems that we have had.
Obviously, the cost is a big factor. Everybody would like one to one care but not possible because of the cost. Barton Brook have looked after my mum for five years. There have been issues but every one has been solved to everybody's satisfaction.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband is a new resident at Barton Brook. In choosing this care home, I was very impressed by the quality of the staff who displayed vocational care of the residents. Each member of staff is aware of the specific emotional needs of each individual resident and met their needs in an exceptionally caring way. I would be very happy to recommend Barton Brook to anyone searching for an exceptional care home.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff are extremely helpful. They are very approachable if you need to know anything and problems dealt with quickly. There are activities each day and residents are encouraged to join in but are left alone if they don't wish to. Very satisfied with the level of care.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother is treated by staff with kindness, dignity, laughs and smiles with her care. She is always clean and well dressed and my family are all very pleased she is happy and well looked after there.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife is a resident of Barton Brook Care Home. She and I are treated very well by all staff. If only the food was as good as the staff, it would be great.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

Staff very friendly and extremely helpful. Really motivated my husband and got him out of bed and dressed. I felt very comfortable knowing that he was safe and well looked after.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My personal experience with Barton Brook has been excellent and hopefully will continue to do so. Admin staff through to all levels of nursing staff are very approachable and nothing is too much trouble. My father is settled and comfortable with all his needs met. What more could I ask for?

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My father stayed here for 1 week on a respite placement. He has stayed at other homes in the past.

The pre-admission home visit was speedy and thorough - so his admission was smooth and carers knew exactly his needs and routine. He had a happy stay and I really felt staff understood him and cared deeply about the residents and their work.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff were always helpful and caring. The food was good, the place was always spotless.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Barton Brook Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

On the whole, I find the care very good. However, where it falls down is with regards to the outside space, ie the garden. Although the residents in Moss have problems they surely deserve a nice garden to walk in and sit out during the nice weather.
The staff themselves try very hard to look after everyone I visit every day and have always found them very helpful. I know the activities coordinator works hard to arrange events but feel more occupational therapy should be arranged.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Barton Brook Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The service I receive is mainly a positive one. My only disappointment is the food - when it is presented to me, it's cold and not appetising (tasteless). The whole area regarding food needs to be looked into and revamped and make it a pleasure at mealtimes instead of a disappointment.

How likely would you be to recommend Barton Brook Care Home? Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer Servicies Administrator at Barton Brook Care Home responded to this review on 14 Dec 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

As a visitor, I am made welcome, if I need to discuss anything it is done straight away. My only observation is more staff are required to enable staff to interact more with residents as their duties hinder this.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Barton Brook Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your feedback with us. I will pass on your comments to the home's manager so they can take action regarding your comments. We really appreciate your feedback. The Bupa Customer Care Team.

5 star.

How likely would you be to recommend Barton Brook Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Servicies Administrator at Barton Brook Care Home responded to this review on 14 Dec 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barton Brook Care Home