Barton Brook Care Home

This is my first visit to the care home due to Covid lockdown indoor. Have had an outside visit with my sister to visit our Mum and was really pleased to see Mum. All the staff when telephoning to ask about our mum or to speak to Mum have been really helpful. The feedback from staff has been brilliant. The manager from Moss House has always kept us up to date about Mum's medication, how Mum is in herself and what things she needs. We can't thank them all enough for looking after our mum.

My mum has been a resident for five months. Each time I have visited the home I have found all staff to be most helpful and friendly. Mum has enjoyed her time here and she can't speak highly enough of staff. She loves being here and really enjoys the company which she didn't have at home.

Very friendly staff who take care of the residents. Very clean and would highly recommend. When I see my Nanna she always looks happy and healthy.

I think under the circumstances my mum has been well cared for but more importantly kept safe through the pandemic. The manager has done an outstanding job, she has gone above and beyond to keep COVID out of the unit. My mum always looks presentable when I visit her at the window and happy. As long as she is safe and happy and well presented the I am happy. Also thank you to all the staff for caring for her.

Well done, everyone.

My grandma has only been at the care home for three months. Due to Covid restrictions, not been able to enter and see her room etc. She has had window visits and when we call she seems settled and happy.

Everyone was always very welcoming and pleasant.

Because of Covid19 restrictions, I am unable to answer some of the questions. My husband was very reluctant to go into care for respite but ended up loving it. I phone them every day to check up on him, and the staff and manager I spoke to were always very pleasant. My husband's mental health nurse went to visit him several times and told me he was loving being kept busy and "helping staff" and joining in dancing and singing. Can't thank Moss House enough.

Moss House is brilliant. The staff are very good, caring and seem to enjoy their hob. The manager is great, caring and also very helpful any problems and she gives us a ring.

My father-in-law has been in Moss House for the past 4 years he has dementia, he is happy and well cared for. Unfortunately because of the pandemic, we have been unable to visit, but a phone call every week to Moss House enables us to know he is well. Any problems and they phone us immediately. The staff are brilliant with him and the manager of Moss House is understanding, we know she cares for all the residents, their welfare and well being is her main concern at all times. At Christmas, we received a special tree bauble she had made with a photo of dad in it! What a wonderful present for us to keep.

Have been kept up to date during the pandemic and satisfied Dad is happy and cared for.

My mother-in-law is treated well. But I think she needs more regular baths, she smells, hair greasy and fingernails always dirty. The home never smells nice and could do with a coat of paint.

Since lockdown, Mum's hair has not been cut. I know staff are not allowed but as hair salons are now open and there is a hairdresser on site, I think checking her temperature before visits and giving residents a dry cut would help.

Initially, after visiting other care homes we realised that there were no smells in Moss House an indication of overall cleanliness. The residents were not just fixed in a seat for the day but have freedom of movement in pleasant surroundings, even in the garden in suitable weather all in perfect safety. Every opportunity is taken to stimulate the residents with games, painting etc and special times like Christmas and Birthdays are celebrated. A compassionate staff in these difficult times of Covid-19 have done all in their power to create a homely family atmosphere.

I find the home has a caring and understanding attitude and the outside visit when they allowed were done in a safe and caring way.

Mum always looks smartly dressed and her hair washed and tidy. She is encouraged to join in group activities and seems to enjoy them. Although I have not been able to see mum due to Covid-19 I know she is safe and kept as well as possible.

I am a new permanent resident on Monton House. I love it here. The staff are all so kind and brilliant. The house is a fantastic place to live. The staff and management are so very helpful and will help you all the time.

The staff in Moss House are brilliant, always make us welcome and do their job well and I know my mum is safe and well.

Always plenty of staff to look after everyone, looks clean and tidy at all times, even when walking through the corridors to Moss House. She always seems happy there, so we can relax knowing that.

My mother-in-law was really struggling at home on her own but since she's moved into Barton Brook, Monton House, she's a lot more settled and a lot less anxious. The staff on Monton House are excellent with her. Very caring and compassionate.