Finch Manor

Finch Lea Drive, Liverpool L14 9QN
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9.1 28 Reviews
  • Finch Manor, Liverpool
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Care Provided by Finch Manor

Type of Service

    Nursing Home
  • For a maximum of 89 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Jamie Wheeler (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (89)
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Finch Manor Reviews (28)

9.1

Finch Manor has a Review Score of 9.1 (9.062) out of 10, based on 11 reviews in the last 2 years.
Over all time Finch Manor has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Finch Manor
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Total of 28, showing 1-20
Review from Sophie F (Granddaughter of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring with resident always quick with helping residents goes above and beyond for resident very clean place always cleaners cleaning round and are very talkative senior mangers are an amazing support to staff family and residents and help families while settling their loved ones into the care
home.
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Review from D P (Daughter-in-law of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Finch Manor are helpful, supportive, understanding and have been a lifeline to not only my father in law but us as a family
They have helped us understand dementia better on days where it can be tough
It's nice to be able to breath a sigh of relief as the care is amazing and the staff
are very patient and caring and finally we don't
need to worry about safety
Best thing we ever did was support him coming here
Thank you so much
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Review from Paula S (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Lilly ward since mid-March this year, having been transferred there from hospital. I'll admit that I had some initial doubts after reading a few reviews, but I can honestly say I am so pleased that she is there. The staff are absolutely lovely and genuinely engaging with the residents.
The rooms are clean, comfortable, and welcoming, and residents are encouraged to personalise their space with their own belongings. I am always kept fully up to date with Mum's medical care, which gives me great peace of mind. Mum has a curved spine, and Lindsey, the Senior Manager, went above and beyond by getting her a recliner chair so Mum could sit comfortably-something I truly appreciate. Although I initially wanted to move Mum closer to me as I live in North Wales, I now feel that the distance is worth it. Knowing she is safe, comfortable, and so well cared for makes all the difference. I am grateful to the team at Finch Manor for the kindness and care they have shown.
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Review from Catherine H (Daughter of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for about 4 years and I cannot think more highly of the staff and team members of Finch Manor. They really get to know and understand personally all their residents and ensure they are looked after. They have always been very good at keeping me informed about my mum as
I live down in Dorset so I have always felt reassured that mum is safe and cared for at all times. Regular assessments have always been updated to match mum's changing health issues. Sadly my Mum passed away on 14th March but she was not alone and cared for till the end and that leaves me great comfort. Even now the staff are being so kind to me whilst I am organising everything...they are asking am I OK and here if you need anything and that's so generous and kind. It's very challenging at times to look after other people's loved ones but I will be forever grateful that my mum was there at Finch Manor...bless you all and thank you.
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Review from Thomas W (Son of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was admitted to Bluebell ward in August for assessment and we visit 4 to 5 times per week and always find the place spotless , The staff are extremely friendly and cannot do enough for you, The in house laundry and kitchen are excellent , On the occasions of trips out they are well looked after
by staff who make sure they fully enjoy themselves I would not hesitate to recommend Finch Manor as it exceeds all our expectations of caring staff who you can be assured are doing all they can for your loved ones , leaving you with peace of mind when you cannot be there,
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Review from Karl G (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Dad has been here the management, staff, and nurses have been excellent in caring for my Dad. My Dad can be aggressive due to his illness although the staff are brilliant looking after him and do keep me updated as frequently as they can. The food is of a good quality and his room is kept in
a tidy order and sanitary state. His personal care is of a high standard and his clothes are clean and fresh from the in-house laundry on a daily basis. It's reassuring to know my Dad is being cared for in a true professional manner, and overall I am very pleased and grateful for the standard of care my Dad is receiving.
Reply from Jay Patel, Owner at Finch Manorthank you for your feed back and we continue to strive to support / work along with service users and families for best person centred care
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Review from B H (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently became a long term resident in Finch Manner. From day one i have found all the staff helpful and attentive for the care of my mum, and helpful in relaying of information concerning care.
Mum, spaces and kitchen always clean and fresh looking,
All staff have made me feel welcome.
Her
room is a tad sad looking, bathroom in prearticular, But this is a small grip,
First time i have ever had direct Delings with a care home. the management have been fantastic there support has been a huge help during mum transition.
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Review from John H (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not be happier with the care and kindness of all the staff who cannot do enough for my dad and us. The Manager is our hero.
Reply from Jay Patel, Owner at Finch ManorThanks for your lovely feedback, and we appreciate the time it has taken for your feedback.
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Review from C H (Sister of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has lived in Finch Manor for over 10 years. We didn't think she'd get this far but with their care and support she is living a happy clean life although the staff change regularly they are a constantly always on hand. I find the care home clean the staff respectful, overall my sister is very
happy. We've had numerous new managers over the last few months however this is not has an impact on my sister at all the new manager that is now in place seems amenable easy to talk to and if you've got a problem I'm sure it will be dealt with immediately. I have read various news items regarding Finch Manor I and my sister who is now. The longest residence do not find these allegations to be true.


My sister is clean and cared for the home itself is also clean and the cleaning staff are also very friendly. There is never an issue to have things sorted if you have a problem overall, I find Finch Manor to be a good nursing home and I don't find any issues at all.

Reply from Jay Patel, Owner at Finch ManorThank you so much for your review. The team and I here at Finch appreciate the time it has taken to complete this. We, as a team, continue to work close with families and friends as well as service users to promote the best care possible.
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Review from B S (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff very friendly,when my mum needs things doing they are there for her,she has settled in here very well,an gets on with staff. Overall I am happy that this is a safe and friendly environment for my mum.
Reply from Jay Patel, Owner at Finch ManorThanks for your feedback - we appreciate your positive feedback and appreciate the time it has taken for you to give this.
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Review from Gary B (Son of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum arrived at this home in 2021, I was a little taken back to how sterile the rooms felt but we did make it comfortable and homely for her.
She had a decent end of life in the home and the staff where very caring and attentive.
It has a very good standard of care and the facilities are decent.
Food and hygiene is immaculate and you can have a look and see to what the kitchens which is impressive.
Note, as all rooms are all on one floor, the staff don't have to split up to cover multiple floors which again adds to there being lots of staff and carers around. Would recommend this particular home for Dementia care.
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Review from P M (Son of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum is a resident here. I am very shocked at how much my mum has deteriorated in this place. There are no activities here. Staff who have worked here for over 20 yrs have left. There is a big communication barrier between staff, service users and family. It relies on agency staff who don't know
what they're supposed to be doing. Every time I've got in to visit my mum she is in bed. There is nothing going on for residents. There used to be activities in this place. Since last year it was stopped. Residents are dying of boredom in here, it is shocking. Read the CQC reports before you put your family members here. I am looking to have my mum removed from here. My mum has had a lot of falls in place in the last year and nothing has been done about it until I complained. I was only informed about 3 falls but my mum has had a lot more. The family are never updated. The rooms are very shabby, with broken door handle, and cracked toilet window.
Reply from Jay Patel, Owner at Finch ManorThank you for your feedback. We have recently recruited a new management team at Finch Manor. The management structure now provides a Munir Manager, Head of Care, Clinical Lead and a New Manager. Should you want to arrange a meeting with the new management team please do get in touch to discuss your concerns. We are also in the process of recruiting an activities co-ordinator as our existing member of staff is on maternity leave. Happy to discuss any matters arising.
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Review from Jane T (Daughter of Resident) published on 4 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was in respite for a short time with a view to long term, unfortunately, my Dad has passed. Although his stay was short the Staff were amazing, very professional, caring and supportive to my mum and I too. Everything my dad needed he had or they organised. I would just like to say a big thank
you from the heart to all the Staff at Finch Manor.
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Review from Sue O (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Finch Manor for our Mum's end of life care. The care she received was exemplary. All of the staff were professional, caring and empathetic not only to Mum but to myself and my sisters too, at a very difficult and emotional time. They treated Mum with respect, compassion and kindness and we
would not hesitate in recommending them.
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Review from M N (Son-in-law of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law entered this house as part of his end of life care. From the outset, the staff and management were fantastic in every detail. He was treated with dignity and respect and the staff who assisted the family at the end were wonderful in every aspect. Big thanks to the admin at this time
who guided us so well at the end. I would recommend this home.
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Review from K B (Daughter of Resident) published on 27 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father received superb care from the staff at Finch Manor. They were professional, compassionate and caring and couldn't have treated my dad any better.
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Review from Elizabeth P (Wife of Resident) published on 20 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very clean, warm and surprisingly odour free!
The staff are very professional but very kind and caring, and friendly and approachable.
My husband was very comfortable and well cared for. After each visit I made, I felt reassured in the treatment and nursing care he was receiving.
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Review from Wendy N (Daughter of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Finch Manor as end of life and ultimately passed away on the 21st of November. The care my father received was outstanding. The staff were kind, considerate, knowledgable and very approachable. The home was spotless his laundry was washed and returned. The meals were to a very
high standard and the consistency always met Dads needs we were updated by staff in relation to his condition and any changes. The infection control policy in relation to Covid was strictly adhered to. I would not hesitate to recommend Finch Manor to anyone. Thank you and well done.
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Review from M C (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is looked after really well. The staff and management are amazing. Nothing is too much trouble and everyone is always kind to my mum who has Alzheimer's.
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Review from I J (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Not enough staff to the ratio of residents. Needs vast improvement in training, none of the nursing staff are trained on taking bloods and only half of the carers are trained on catheter care. Management need to give regular feedback on health and well-being to families.
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Current Review Score: 9.1 (9.062)

Overview of Review Score

The Review Score of 9.1 (9.062) out of 10 for Finch Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Finch Manor is calculated as follows: ( (84 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 121 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.393 Points relating to the number of positive Reviews for Finch Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 11 Positive Reviews ÷ 17.8 = 0.618
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Finch Manor

What types of Care is Finch Manor registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Finch Manor have?

There are 89 Single Rooms.

What are the Facilities & Services at Finch Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Finch Manor to the centre of Liverpool?

4.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Finch Manor to verify any information. View our terms and conditions. Finch Manor has an Basic Service - more info.