Finch Manor

Finch Lea Drive, Liverpool L14 9QN
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8.2 21 Reviews
  • Finch Manor, Liverpool
Finch Manor provides general nursing services to older people, as well as specialist care for dementia. A key worker system is in place to ensure that each residents has their individual needs met, with regular assessments.

The home has built up its services through a commitment to enhancing and modernising its capabilities, while always working in partnership with family where possible.

There is a strong emphasis on staff training and the home has a wide range of facilities for residents' enjoyment, including a secluded central courtyard.

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Care Provided by Finch Manor

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 89 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lou Corris (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Finch Manor Reviews (21)

Total of 21, showing 21-21
8.2

Finch Manor has a Review Score of 8.2 (8.195) out of 10, based on 4 reviews in the last 2 years. Over all time Finch Manor has 21 reviews.

Overall Experience

  • 14
  • 5
  • 1
  • 0
  • 1

Date Published

21
4
4
4
17

Review from Christina H (Sister of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a service user here and has been in care for 11 years, she has been at Finch Manor for 2 years. When she first arrived here, it was ok but slowly declined, staff never stayed, agency nurses all the time. My sister has mental health needs so constant change was an issue, the then manager
was a complete waste of time, not a bit interested in the welfare of her residents or staff. I am very happy to say this all changed, earlier this year, when management changed, oh and what a change it has been, it is now a pleasure to visit and everyone seems happy. It’s clean and friendly and nothing is too much trouble for the manager and another carer, the door is always open. My sister is so much more settled, and I feel I can walk away from my visits with a much lighter attitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.2 (8.195)

Overview of Review Score

The Review Score of 8.2 (8.195) out of 10 for Finch Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Finch Manor is calculated as follows: ( (25 Excellents x 5) + (17 Goods x 4) ) ÷ 42 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.6 Points relating to the number of positive Reviews for Finch Manor is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 4 Positive Reviews ÷ 17.8 = 0.225

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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