Finch Manor

My mum is looked after really well. The staff and management are amazing. Nothing is too much trouble and everyone is always kind to my mum who has Alzheimer's.

Not enough staff to the ratio of residents. Needs vast improvement in training, none of the nursing staff are trained on taking bloods and only half of the carers are trained on catheter care. Management need to give regular feedback on health and well-being to families.

My Mum has been in Finch Manor Nursing Home for 9 years, one of the longest residents to be in the Home. Since the home was taken over back in February last year, the home has improved tremendously, the Management team are very approachable and hold an open door policy. Mum is now on an allocated unit and although some of the staff have moved with her she is still very well looked after. Even though the décor is a little tired, the care is very good.

Well done to all the staff for doing an amazing job and for making our final days with our dad a special time.

We would like to thank all the staff at Finch Manor especially the care staff, these people do a brilliant job. They care for our loved ones at a time when we can no longer do it.

Since Lotus have taken over the service of care my Nan receives is fantastic, I cannot fault any of the members of staff, there is 1 member of staff (a carer) who goes the extra mile as I can’t mention names, she should be extremely proud they way in which she looks after the residents, also management of the home are brilliant, always willing to lend an ear also want the best for the residents staff and family members. One particular member of staff is fantastic, gives great advice and has brilliant knowledge of how residents should be looked after, I am extremely happy with all the staff and their hard work Thank you from the bottom of my heart.

My father resided in Finch Manor for 6 months, but in that time was treated with respect and compassion by staff who always made us welcome and involved us at all times. The staff were brilliant who really need more recognition. Even at end of life. We cannot thank all involved enough for their care and compassion. Thankyou.

I want to thank all of the staff both evening and daytime staff as they have a very difficult job to do and I hope that they know how much they are needed and appreciated.

My sister has Vascular Dementia and has been a resident at Finch Manor Nursing Home for almost 10 years. Whilst there have been changes in ownership over this period, I am happy to say that my sister, who is 81 years old this month, is very content and feels safe in Finch Manor. It offers her comfort in the knowledge that the staff will look after her needs, much in the same way as they have done in the past. Having resided in two care homes prior to this in 2007 in the Southend of Liverpool, there is no comparison as she was unhappy in both establishments.

New ownership commenced on 16th February 2018. Speaking on behalf of my sister, I was delighted when I heard on this date that the new owner had appointed a home manager, who now leads an experienced management team. Even though only a little over 4 months have elapsed, it has made a huge difference in this short timescale.

My sister is a service user here and has been in care for 11 years, she has been at Finch Manor for 2 years. When she first arrived here, it was ok but slowly declined, staff never stayed, agency nurses all the time. My sister has mental health needs so constant change was an issue, the then manager was a complete waste of time, not a bit interested in the welfare of her residents or staff. I am very happy to say this all changed, earlier this year, when management changed, oh and what a change it has been, it is now a pleasure to visit and everyone seems happy. It’s clean and friendly and nothing is too much trouble for the manager and another carer, the door is always open. My sister is so much more settled, and I feel I can walk away from my visits with a much lighter attitude.