Finch Manor

My Dad was in respite for a short time with a view to long term, unfortunately, my Dad has passed. Although his stay was short the Staff were amazing, very professional, caring and supportive to my mum and I too. Everything my dad needed he had or they organised. I would just like to say a big thank you from the heart to all the Staff at Finch Manor.

We chose Finch Manor for our Mum's end of life care. The care she received was exemplary. All of the staff were professional, caring and empathetic not only to Mum but to myself and my sisters too, at a very difficult and emotional time. They treated Mum with respect, compassion and kindness and we would not hesitate in recommending them.

My father in law entered this house as part of his end of life care. From the outset, the staff and management were fantastic in every detail. He was treated with dignity and respect and the staff who assisted the family at the end were wonderful in every aspect. Big thanks to the admin at this time who guided us so well at the end. I would recommend this home.

My father received superb care from the staff at Finch Manor. They were professional, compassionate and caring and couldn't have treated my dad any better.

My husband was very comfortable and well cared for. After each visit I made, I felt reassured in the treatment and nursing care he was receiving.

My father was admitted to Finch Manor as end of life and ultimately passed away on the 21st of November. The care my father received was outstanding. The staff were kind, considerate, knowledgable and very approachable. The home was spotless his laundry was washed and returned. The meals were to a very high standard and the consistency always met Dads needs we were updated by staff in relation to his condition and any changes. The infection control policy in relation to Covid was strictly adhered to. I would not hesitate to recommend Finch Manor to anyone. Thank you and well done.

My mum is looked after really well. The staff and management are amazing. Nothing is too much trouble and everyone is always kind to my mum who has Alzheimer's.

Not enough staff to the ratio of residents. Needs vast improvement in training, none of the nursing staff are trained on taking bloods and only half of the carers are trained on catheter care. Management need to give regular feedback on health and well-being to families.

My Mum has been in Finch Manor Nursing Home for 9 years, one of the longest residents to be in the Home. Since the home was taken over back in February last year, the home has improved tremendously, the Management team are very approachable and hold an open door policy. Mum is now on an allocated unit and although some of the staff have moved with her she is still very well looked after. Even though the décor is a little tired, the care is very good.

Well done to all the staff for doing an amazing job and for making our final days with our dad a special time.

We would like to thank all the staff at Finch Manor especially the care staff, these people do a brilliant job. They care for our loved ones at a time when we can no longer do it.

Since Lotus have taken over the service of care my Nan receives is fantastic, I cannot fault any of the members of staff, there is 1 member of staff (a carer) who goes the extra mile as I can’t mention names, she should be extremely proud they way in which she looks after the residents, also management of the home are brilliant, always willing to lend an ear also want the best for the residents staff and family members. One particular member of staff is fantastic, gives great advice and has brilliant knowledge of how residents should be looked after, I am extremely happy with all the staff and their hard work Thank you from the bottom of my heart.

My father resided in Finch Manor for 6 months, but in that time was treated with respect and compassion by staff who always made us welcome and involved us at all times. The staff were brilliant who really need more recognition. Even at end of life. We cannot thank all involved enough for their care and compassion. Thankyou.

I want to thank all of the staff both evening and daytime staff as they have a very difficult job to do and I hope that they know how much they are needed and appreciated.

My sister has Vascular Dementia and has been a resident at Finch Manor Nursing Home for almost 10 years. Whilst there have been changes in ownership over this period, I am happy to say that my sister, who is 81 years old this month, is very content and feels safe in Finch Manor. It offers her comfort in the knowledge that the staff will look after her needs, much in the same way as they have done in the past. Having resided in two care homes prior to this in 2007 in the Southend of Liverpool, there is no comparison as she was unhappy in both establishments.

New ownership commenced on 16th February 2018. Speaking on behalf of my sister, I was delighted when I heard on this date that the new owner had appointed a home manager, who now leads an experienced management team. Even though only a little over 4 months have elapsed, it has made a huge difference in this short timescale.

My sister is a service user here and has been in care for 11 years, she has been at Finch Manor for 2 years. When she first arrived here, it was ok but slowly declined, staff never stayed, agency nurses all the time. My sister has mental health needs so constant change was an issue, the then manager was a complete waste of time, not a bit interested in the welfare of her residents or staff. I am very happy to say this all changed, earlier this year, when management changed, oh and what a change it has been, it is now a pleasure to visit and everyone seems happy. It’s clean and friendly and nothing is too much trouble for the manager and another carer, the door is always open. My sister is so much more settled, and I feel I can walk away from my visits with a much lighter attitude.