Finch Manor

Finch Lea Drive, Liverpool L14 9QN
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9.1 28 Reviews
  • Finch Manor, Liverpool
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Care Provided by Finch Manor

Type of Service

    Nursing Home
  • For a maximum of 89 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Jamie Wheeler (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (89)
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Finch Manor Reviews (28)

9.1

Finch Manor has a Review Score of 9.1 (9.062) out of 10, based on 11 reviews in the last 2 years.
Over all time Finch Manor has 28 reviews.

Overall Experience
  • 21
  • 5
  • 1
  • 0
  • 1
Date Published
  • 28
  • 6
  • 6
  • 11
  • 17
Reviewer Connection to Finch Manor
  • 12
  • 7
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Margaret M (Daughter of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been in Finch Manor Nursing Home for 9 years, one of the longest residents to be in the Home. Since the home was taken over back in February last year, the home has improved tremendously, the Management team are very approachable and hold an open door policy. Mum is now on an allocated unit
and although some of the staff have moved with her she is still very well looked after. Even though the décor is a little tired, the care is very good.
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Review from Gaynor H (Daughter of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was at Finch Manor only for a short time, he passed away within a couple of days of arriving, he was on unit 4 and although initially, I wasn’t impressed, it was one of the best decisions we made as a family. We were treated incredibly well at a difficult time, staff were sensitive and caring
and could not do enough for my dad and the rest of the family. I also observed the way fellow service users where treated and the caring nature they had towards them, can’t thank them enough.
Well done to all the staff for doing an amazing job and for making our final days with our dad a special time.
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Review from Christine W (Daughter-in-law of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law resided at Finch Manor for 8 months. Any concerns that we may have had at the beginning were soon laid to rest. The care that she was given was excellent, the staff treat residents with respect and compassion. She wasn't always easy to care for and her behaviour could be very challenging
at times. She was always clean, with her hair done and clean clothes on. She had a nice room which was spacious, it was always clean with clean bedding. The food was lovely, homemade with plenty of choices for everyone's needs. The staff were always very welcoming and helpful from management and office to the carer's, over time we got to know some of them well.
This is a lovely care home and it provided us with the EMI nursing that we found ourselves needing.
We would like to thank all the staff at Finch Manor especially the care staff, these people do a brilliant job. They care for our loved ones at a time when we can no longer do it.
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Review from Yvonne P-S (Granddaughter of Resident) published on 31 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Lotus have taken over the service of care my Nan receives is fantastic, I cannot fault any of the members of staff, there is 1 member of staff (a carer) who goes the extra mile as I can’t mention names, she should be extremely proud they way in which she looks after the residents, also management
of the home are brilliant, always willing to lend an ear also want the best for the residents staff and family members. One particular member of staff is fantastic, gives great advice and has brilliant knowledge of how residents should be looked after, I am extremely happy with all the staff and their hard work Thank you from the bottom of my heart.
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Review from Linda J (Daughter of Resident) published on 3 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided in Finch Manor for 6 months, but in that time was treated with respect and compassion by staff who always made us welcome and involved us at all times. The staff were brilliant who really need more recognition. Even at end of life. We cannot thank all involved enough for their care
and compassion. Thankyou.
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Review from Karen C (Daughter of Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to recognise all of the staff at Finch Manor who cared for our Dad. They do not get the credit that they deserve and over the last 6 months have made us feel more than welcome at all times, updating us on dads condition and behaviour and looking after our lovely dad when we couldn’t. Dads
condition meant that his behaviour was sometimes challenging and they cared for him and kept him safe. The facilities are good and there is plenty of room for privacy and space for the residents to be by themselves in a quieter part if they want it.
The staff at Finch manor were always friendly and welcoming and our visits were enjoyable, you were never made to feel in the way or that you were a nuisance and they welcome you to visit at any time.
I want to thank all of the staff both evening and daytime staff as they have a very difficult job to do and I hope that they know how much they are needed and appreciated.
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Review from Tom R (Brother of Resident) published on 8 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has Vascular Dementia and has been a resident at Finch Manor Nursing Home for almost 10 years. Whilst there have been changes in ownership over this period, I am happy to say that my sister, who is 81 years old this month, is very content and feels safe in Finch Manor. It offers her comfort
in the knowledge that the staff will look after her needs, much in the same way as they have done in the past. Having resided in two care homes prior to this in 2007 in the Southend of Liverpool, there is no comparison as she was unhappy in both establishments.


New ownership commenced on 16th February 2018. Speaking on behalf of my sister, I was delighted when I heard on this date that the new owner had appointed a home manager, who now leads an experienced management team. Even though only a little over 4 months have elapsed, it has made a huge difference in this short timescale.

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Review from Christina H (Sister of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is a service user here and has been in care for 11 years, she has been at Finch Manor for 2 years. When she first arrived here, it was ok but slowly declined, staff never stayed, agency nurses all the time. My sister has mental health needs so constant change was an issue, the then manager
was a complete waste of time, not a bit interested in the welfare of her residents or staff. I am very happy to say this all changed, earlier this year, when management changed, oh and what a change it has been, it is now a pleasure to visit and everyone seems happy. It’s clean and friendly and nothing is too much trouble for the manager and another carer, the door is always open. My sister is so much more settled, and I feel I can walk away from my visits with a much lighter attitude.
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Current Review Score: 9.1 (9.062)

Overview of Review Score

The Review Score of 9.1 (9.062) out of 10 for Finch Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Finch Manor is calculated as follows: ( (84 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 121 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.393 Points relating to the number of positive Reviews for Finch Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 11 Positive Reviews ÷ 17.8 = 0.618
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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