Barchester Laurel Bank Care Home

Westbourne Road, Lancaster LA1 5EF
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9.8 116 Reviews
  • Barchester Laurel Bank Care Home, Lancaster
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.

The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.

The dedication can be seen in all work the team do, from cooking and hospitality to the wide range of activities organised for residents and visitors.

Laurel Bank have a minibus and regularly take residents to garden centres, coffee houses, museums and the local countryside.

Local entertainment and church groups also visit regularly. Residents at Laurel Bank are encouraged to continue with hobbies they enjoy, such as photography, woodwork, art, cooking and gardening, to name a few.

Wi-Fi is available as well, so residents can access the internet or check emails anytime they wish!

The home is ideally located just 10 minutes from the centre of historic Lancaster and boasts over of the city’s castle, the rolling hills of the Pennines and tranquil Morecambe Bay.

Laurel Bank is 30 minutes from the Lake District and, in the other direction, the seaside town of Blackpool.
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Care Provided by Barchester Laurel Bank Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 67 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1465

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Laurel Bank Care Home to find out the exact price for your requirements.

Contact Barchester Laurel Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Laurel Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Lyndsay Scott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)

Barchester Laurel Bank Care Home Reviews (116)

9.8

Barchester Laurel Bank Care Home has a Review Score of 9.8 (9.764) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Laurel Bank Care Home has 116 reviews.

Overall Experience
  • 90
  • 21
  • 3
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Date Published
  • 116
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Reviewer Connection to Barchester Laurel Bank Care Home
  • 35
  • 18
  • 11
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  • 8
  • 5
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  • 1
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Total of 116, showing 61-80
Review from D P (Relative of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best day ever. The staff are fantastic. Couldn't do enough.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Treated with Dignity
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Review from Amanda M (Daughter of Resident) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Laurel Bank put a lovely birthday party on for my mother - the food was excellent, and the staff were very attentive and decorated the room to make her day special.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret G (Wife of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my husband from a nursing home to Laurel Bank in April. It was primarily to bring him closer to home, so he could see family and friends more often. The whole transition has been perfect, and we couldn't be more pleased with Laurel Bank.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Corinne B (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my father's respite stay, we have all been made to feel welcome and valued. Nothing has been too much trouble, and the care given to my father has been excellent. It has given my mum some valuable respite time. I'm sure we will be using your services again!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Husband of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the reaction and performance of staff from late February until the end of May. Most importantly, my wife is happy with this also.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane J (Daughter of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After Mum fractured her hip and we could no longer manage the care at home, she was admitted to Laurel Bank nursing home, where she also died on 21st April 2022. From the moment we entered Laurel Bak, we were made welcome. The care was exceptional, friendly, but extremely professional. We can't thank
them enough. Laurel Bank felt like home to all of us.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Please accept our sincere condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive…read more
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Review from W J (Friend of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always cheerful and willing to help. The place is clean and tidy with kindness to the residents is apparent.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Son of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the management and staff at Laurel Bank considerate and caring to my mother's needs. They have been very helpful to any questions I may have and are always pleasant and courteous.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We went to Windermere yesterday for a sail on the lake. It was really an enjoyable day out. It was lovely to return to familiar places. Well organised.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne C (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm extremely impressed with Laurel Bank. The care is outstanding, and the manner in which my mum has improved since she came to the home last November is remarkable. All the staff are so positive and very welcoming and always make you feel so welcome. All the staff deserve nothing but praise for the
manner in which they've kept everything going during the pandemic. Thank you.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul W (Son of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, 95, now needs 24-hour care. Laurel Bank Care Home is amazing. My mum is cared for 24-hours a day with a fantastic standard. The staff are friendly and professional, checking that all visitors are Covid-free without fail. The food is restaurant standard. The staff ake me feel I am visiting Mum
at home. Thanks to everyone at Laurel Bank.
Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Laurel Bank Care Home
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from J B (Daughter-in-law of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
On paper, it sounds amazing, when the assistant manager called prior to deciding which respite home we would decide on, care package was excellent he put in place, Mum went in a very happy lady. One week in she became very depressed, not one thing promised was delivered. The room was substandard and
dirty, the food inedible to eat and left in the room. She had only one bath, the staff made out it was Mum getting forgetful. Very false, I have pictures of menus with delicious meals to prove the literature was not worded correctly. Sadly Mum passed away in there. What memories we have of her last days.
Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your comments regarding our home and team who work hard to deliver high…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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  • Value for Money
Review from F W (Husband of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seeing my wife looking better than she has done for the past three years tells the whole story of truth.
Thanks to all concerned.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Resident) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good and do their best under very difficult circumstances due to covid restrictions and staff shortages. They are all cheerful and try to make the place as homely as possible.
Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and the team that work hard to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Partner of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although very busy the carers have time to talk to my partner throughout the day. They brought my partner home for a short visit with a carer and driver and it has boosted her mental state to see her garden again. On visits (3 a week) I am treated with care and consideration before being taken up to
see my partner, her daughter and son are both informed by staff of any changes to her situation.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John P (Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I didn't feel happy about going to a care home till I got here. The staff are friendly, and it's no different from being at home. I'm comfortable, well-fed and I could not have chosen a better place to be in. I would definitely be back.
Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Laurel Bank Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home; we are pleased to hear that you…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Rooms
  • Value for Money
Review from H S (Daughter of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Taking into account the difficulties caused by the Covid pandemic, the person-centred care promised in the promotional material and in-person when choosing this home has never materialised. Particular problems have arisen through poor management of hearing aids - taking into account visual impairment.
Garden, activities and communication have not been accessible to my mother. It has been a prison due to lack of sufficient staffing/management and communication - or lack of with relatives.
Reply from Feedback Team, The Feedback Team at Barchester Laurel Bank Care Home
Thank you for your review. I am sorry to hear that your experience with Laurel Bank did not meet your expectations. It is my understanding that the home had brought up concerns with yourself several…read more
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Review from Y D (Friend of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My close friend has been living at Barchester Laurel Bank Care Home for several months now. I visit most days. The staff could not have been more helpful and caring. They've been remarkably flexible in adapting to his individual needs and ensuring we can keep in regular contact. Even when busy and under
pressure, he is always treated with respect. His health has improved noticeably, due to a consistently high standard of care. The staff work hand in hand with me to make sure his needs are met.
Reply from Rachel Magenheimer, Customer Relationship Manager at Barchester Laurel Bank Care Home
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison T (Daughter of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother was admitted for end of life care due to pancreatic cancer. She was extremely ill and unable to communicate so we were visiting daily. My Aunt had to request several basic things were rectified such as my Mum being dressed in her own clothes, the return of her missing clothes, the blood in
her mouth being cleaned, the fact she had found her sat in reception in an open back nightdress. Then Covid hit the home and we were unable to go in. I understand this, but the communication all but stopped completely. I rang 5 times in one day asking for an update and each time was told someone would call me back. I finally got through only to be told by the nurse that calling me "wasn't a priority" as he was busy and he had cancelled the Dr's visit as "she's end of life - we know what's wrong". I was told he would call me the next day with an update and the call never happened. I am now in the position of my Mother there dying and I have no way of knowing if she's being cared for.
Reply from Feedback Team, The Feedback Team at Barchester Laurel Bank Care Home
Dear Alison,

Thank you for your feedback. We are sorry to hear your experiences with Laurel Bank did not meet your expectations. I’m aware you had raised concerns with the home whilst your mother…read more
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  • Value for Money
Review from Kath R (Sister of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since becoming a resident at Laurel Bank my brother has gained so much more independence. He is cared for 24/7 and nothing is ever too much trouble. The food is of excellent quality and of restaurant standard. I am so pleased that my brother is in Laurel Bank it has put me at ease as I know he is more
than cared for. From the management to the nursing, caring, and support staff, I cannot recommend highly enough. As for the chef, he is great.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Barchester Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Barchester Laurel Bank Care Home is calculated as follows: ( (162 Excellents x 5) + (50 Goods x 4) ) ÷ 212 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Laurel Bank Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Lyndsay

Lyndsay Scott

Job Title: General Manager Joined: 2019

Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.


I am an RGN and have worked in the care sector for over 20 years. I moved over to Lancaster in 2019 from the North East to work for Barchester.


I began my career as a care assistant in 1998 and found that I enjoyed the environment so much that I trained to be a nurse, then transferred to management.


As a manager of a care home, every day is different and, at Barchester, we endeavor to enhance the lives of all residents on a daily basis. We incorporate their life history's and interests when planning activities in the home so that they can live life to the fullest.

Jamie

Jamie Hodgson

Job Title: Deputy Manager Joined: 2019

Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.


I have worked in the home for a number of years and joined initially as one of the home's activities coordinators and then went on to becoming a care practitioner, then I got promoted in 2021 to deputy manager!


I absolutely love my role and especially getting to know our residents and supporting the team in the delivery of high standards of care. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends.

Deborah

Deborah Kemp

Job Title: Administrator Joined: 2015

Hi, my name is Deborah, and I am the Home Administrator here at Laurel Bank.


I am always here to offer you a warm welcome and I am happy to assist you with any enquiries that you may have.

Sally

Sally Fisher

Job Title: Clinical Lead Joined: 2021

Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.


I was previously a registered manager for 6 years with another company & decided to follow my heart and return to a nursing role as this also provides a great work life balance.


My passion is around end of life care and working with the professional and caring team collaboratively at Laurel Bank. I feel I now have my "dream job" in a wonderful care home.

Jaimy Lee

Jaimy Lee Almond

Job Title: Activities Coordinator Joined: 2018

Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.


I have worked in the care home industry for over nine years. I started working at Laurel Bank in 2018 as a carer, and then, I was promoted to senior carer which I thoroughly enjoyed.


I moved over to activities in 2020, as I was asked to help out and help encourage residents to join in. During this, I realised how much fun it could be and chose to stay on and got promoted to Activities Coordinator.


I love my role as every day is different and I try to make sure the residents are happy and engage in meaningful activities, this also helps support the transition for new residents.

Grant

Grant Prichard

Job Title: Head Chef Joined: 2020

Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.


I joined the team here at Laurel Bank in 2020 as a second chef but got promoted to Head Chef!


I love cooking for the residents and tailoring my plans for each individual resident. I especially enjoy putting on spreads for the many parties and gatherings we have. Every day is different at Laurel Bank, and I really love the challenge!

Tim

Tim Collins

Job Title: Head of Maintenance Joined: 2024

I started working for Barchester in March 2024.


I had my own business for 20 years as a builder and fancied a change. When I came for my interview for Laurel Bank I knew straight away that this is where I wanted to be. The staff were so friendly and you could see that it was all about the residents I wanted to be part of a team like that. I do all sorts in my role like painting, fixing things and even charity events like car washing day. I look forward to my future here at Laurel Bank.

Tom

Tom Seno

Job Title: Clinical Lead Nurse Joined: 2023

Hi, my name is Tom, and I am a Unit Lead in our Pine Community.


Since 2009, I've been a devoted registered nurse, driven by an unwavering commitment to delivering quality care. In 2010, I took a transformative step by moving to the United Kingdom to pursue a Professional Development Degree at Glasgow Caledonian University in Scotland.


Having contributed significantly as a Clinical Lead Nurse in the NHS Care of the Elderly Ward, my journey led me to Barchester. Currently finding deep fulfilment at Laurel Bank Nursing Home, my passion for nursing thrives in this warm and supportive environment. My dedication is centred on making a positive impact on the lives of residents, reflecting a commitment to compassionate and excellent healthcare.

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