Barchester Laurel Bank Care Home

Westbourne Road, Lancaster LA1 5EF
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9.8 118 Reviews
  • Barchester Laurel Bank Care Home, Lancaster
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.

The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.

The dedication can be seen in all work the team do, from cooking and hospitality to the wide range of activities organised for residents and visitors.

Laurel Bank have a minibus and regularly take residents to garden centres, coffee houses, museums and the local countryside.

Local entertainment and church groups also visit regularly. Residents at Laurel Bank are encouraged to continue with hobbies they enjoy, such as photography, woodwork, art, cooking and gardening, to name a few.

Wi-Fi is available as well, so residents can access the internet or check emails anytime they wish!

The home is ideally located just 10 minutes from the centre of historic Lancaster and boasts over of the city’s castle, the rolling hills of the Pennines and tranquil Morecambe Bay.

Laurel Bank is 30 minutes from the Lake District and, in the other direction, the seaside town of Blackpool.
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Care Provided by Barchester Laurel Bank Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 67 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1551

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Laurel Bank Care Home to find out the exact price for your requirements.

Contact Barchester Laurel Bank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Laurel Bank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lyndsay Scott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)

Barchester Laurel Bank Care Home Reviews (118)

9.8

Barchester Laurel Bank Care Home has a Review Score of 9.8 (9.790) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Laurel Bank Care Home has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Laurel Bank Care Home
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Total of 118, showing 81-100
Review from Alison T (Daughter of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother was admitted for end of life care due to pancreatic cancer. She was extremely ill and unable to communicate so we were visiting daily. My Aunt had to request several basic things were rectified such as my Mum being dressed in her own clothes, the return of her missing clothes, the blood in
her mouth being cleaned, the fact she had found her sat in reception in an open back nightdress. Then Covid hit the home and we were unable to go in. I understand this, but the communication all but stopped completely. I rang 5 times in one day asking for an update and each time was told someone would call me back. I finally got through only to be told by the nurse that calling me "wasn't a priority" as he was busy and he had cancelled the Dr's visit as "she's end of life - we know what's wrong". I was told he would call me the next day with an update and the call never happened. I am now in the position of my Mother there dying and I have no way of knowing if she's being cared for.
Reply from Feedback Team, The Feedback Team at Barchester Laurel Bank Care HomeDear Alison,

Thank you for your feedback. We are sorry to hear your experiences with Laurel Bank did not meet your expectations. I’m aware you had raised concerns with the home whilst your mother was a resident with us. These were looked into and discussed with you at the time and I believe we had offered to speak with our directors which you decided not to go ahead with and it was my understanding you wished to leave your concerns there. If you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to look into these and discuss them with you further. Please feel free to contact myself or a member of our team via phone 01524 388980 or email: laurelbank@barchester.com. We would once again like to extend our deepest sympathies to you and you’re family at such a difficult time.

Kind Regards,
The General Manager, Laurel Bank
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Review from Kath R (Sister of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since becoming a resident at Laurel Bank my brother has gained so much more independence. He is cared for 24/7 and nothing is ever too much trouble. The food is of excellent quality and of restaurant standard. I am so pleased that my brother is in Laurel Bank it has put me at ease as I know he is more
than cared for. From the management to the nursing, caring, and support staff, I cannot recommend highly enough. As for the chef, he is great.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from D L (Respite Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent six weeks in Laurel Bank Care Home in March 2021 following an operation. Covid restrictions were still in place, which meant isolation in my room for part of the time. The carer was always kind, respectful and acted professionally. The kitchen staff adapted menus to cater for individual tastes
and got to know the residents by serving in the dining rooms and taking meal orders from residents individually. Housekeepers cleaned the rooms and communal areas daily, and the activity coordinators made a significant contribution to the life o the residents by managing visits and online contact with families. Daily activities were provided within the confines of Covid restrictions, and it was impressive to see them including the most vulnerable in their programmes. During the day, the residents are given the choice of remaining in their rooms (TV's provided) or joining others in the lounges. The home is well managed, and I would recommend it to anyone considering short or long term care.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from John G (Brother of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After just over a year, I was finally able to visit my sister in her bedroom. The visit was perfect, and as always, the staff were brilliant in how they coordinated and managed my "very safe" visit. My sister has recently been very ill (not Covid related); however, I have nothing but admiration and
praise for the staff at Laurel Bank and how they helped nurse my sister back to her old self. Well done, Laurel Bank, you're great!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S P (Friend of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care given to residents is of a high standard.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from G T (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Handling of coronavirus has been excellent, with the care of the residents paramount, but keeping in touch with relatives has also been encouraged.
Very pleased with the care taken to enable visits after such a long time.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from M F (Son of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy and settled and gets on well with all the staff. I am happy with her care and the facilities.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from T W (Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not have an issue with Barchester Laurel Bank Care home in all aspects of care, which I find excellent in all fields.
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Review from J H (Relative of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit the home, we always find the staff to be very pleasant, helpful and friendly. The entrance area is welcoming and well maintained and the bistro area is a nice touch. Our relative seems to be happy and comfortable in the home. She appears to know all the staff by name and they are always
popping in to ensure she is okay. All in all the experience of visiting the home is a pleasant one.
Reply from Jamie Hodgson, Activity Coordinator at Barchester Laurel Bank Care HomeThank you very much for your kind words, we always strive to deliver the best possible person-centred care that we can. We take pride in making our residents feel at home here, and we're very fond of the Bistro area too - it's a great place to catch up with a relative over a nice hot cuppa or for a quiet moment and a flick through a newspaper.
Thanks again.
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Review from Norma B (Daughter of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, decor is outstanding. Mum's room was fresh, bright and very clean. The staff were welcoming and supportive towards mum care and we could not fault it.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We will pass on your feedback to the team.
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Review from Jacqui S (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Laurel Bank Care Home. The home itself is pleasantly presented and has a real homely atmosphere. It is light and airy and just feels comfortable. The staff are brilliant and very helpful and friendly whilst maintaining high standards of care and efficiency. My dad has thoroughly enjoyed
his stay so far. So much so, he has decided he wants to stay permanently.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We will pass on your feedback to the team and it is wonderful to hear of your father's positive experience and he is settling well.
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Review from S H (Niece of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The personal care and attention is excellent. The carers show genuine compassion and knowledge of our aunt. Thank you so much. This knowledge was clear from our chat with one particular member of staff in Pine Ward.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Laurel Bank Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We will pass on your feedback to the team.
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Review from S M (Daughter of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home management acted swiftly and efficiently when assessing my father prior to his admission into respite care.
On the whole, he was looked after well - I am aware that he can be demanding - on occasion, he became frustrated when staff were otherwise occupied.
The facilities were good, he
enjoyed the food.
Access to medical practitioners was good.
The administration staff were unfailingly helpful.
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Review from Jill B (Sister of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely helpful and friendly and always talk to my sister and use her name.
They are also aware when problems arise (i.e. sore bottom, etc.)
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Review from J W (Son of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Laurel Bank for approximately 9 years. Her care was more than satisfactory in every way. I would highly recommend this nursing home. She died there on 3rd June 2019. Thank you to all staff who worked here.
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Review from Emma B (Granddaughter of Resident) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care towards my nana. Always checking she was comfortable and not in any pain. Room was lovely and welcoming. Outstanding care from all staff.
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Review from Amanda P (Granddaughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean, it provides nutritious tasty good and is presented lovely. There is always a variety of activities for residents, the rooms are bigger than most care homes with furniture that looks new and not cheap looking. Home kept furniture and equipment as to a high standard. My nana
is always treated with dignity and is never rushed. Staff try to do personal centred care for her. The nursing care is to a very high standard. Management is always available to talk to. Staff seem well looked after. I couldn't speak more highly about Barchester Laurel Bank Care Home. If anything, I don't think they promote the highlights of the home enough, like the parker baths, activities, large rooms and lovely food. The staff, all of them are very caring, hardworking, supportive to residents and timely. I would highly recommend this home. I think its the best in the area.
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Review from Daphne W (Wife of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband became a resident at Laurel Bank on 7th August 2018 and since then he has made good progress after having a stroke in April. He has received very good care and the staff are very attentive and kind. I have stayed for lunch with my husband and have really enjoyed this quality time together.
Reply from Lisa Hall, Deputy Manager at Barchester Laurel Bank Care HomeThank your time and feedback, we are pleased you are happy with the care in which your husband is receiving. I will pass your kind words on to the team.
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Review from Eileen A (Wife of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring. The caregiving to my husband has been excellent. The food is like a 5-star hotel.
Reply from Lisa Hall, Deputy Manager at Barchester Laurel Bank Care HomeI would like to take this opportunity to thank you for your feedback as this is of importance to us at Laurel Bank. I will ensure your response is fed back down to the team.
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Review from Kerri S (Relative of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't fault the care and the staff. Lovely atmosphere. Very caring staff. Best place for my Nanna at the end as she was so comfy and peaceful. Special thanks to the Activities Coordinator.
Reply from Lisa Hall, Deputy Manager at Barchester Laurel Bank Care HomeThank you very much for your feedback, feedback is very important to us as a company and I will ensure this is shared within our team at Laurel Bank.
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Barchester Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Barchester Laurel Bank Care Home is calculated as follows: ( (196 Excellents x 5) + (52 Goods x 4) ) ÷ 248 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Laurel Bank Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (8)

Lyndsay

Lyndsay Scott

Job Title: General Manager Joined: 2019

Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.


I am an RGN and have worked in the care sector for over 20 years. I moved over to Lancaster in 2019 from the North East to work for Barchester.


I began my career as a care assistant in 1998 and found that I enjoyed the environment so much that I trained to be a nurse, then transferred to management.


As a manager of a care home, every day is different and, at Barchester, we endeavor to enhance the lives of all residents on a daily basis. We incorporate their life history's and interests when planning activities in the home so that they can live life to the fullest.

Jamie

Jamie Hodgson

Job Title: Deputy Manager Joined: 2019

Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.


I have worked in the home for a number of years and joined initially as one of the home's activities coordinators and then went on to becoming a care practitioner, then I got promoted in 2021 to deputy manager!


I absolutely love my role and especially getting to know our residents and supporting the team in the delivery of high standards of care. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends.

Deborah

Deborah Kemp

Job Title: Administrator Joined: 2015

Hi, my name is Deborah, and I am the Home Administrator here at Laurel Bank.


I am always here to offer you a warm welcome and I am happy to assist you with any enquiries that you may have.

Sally

Sally Fisher

Job Title: Clinical Lead Joined: 2021

Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.


I was previously a registered manager for 6 years with another company & decided to follow my heart and return to a nursing role as this also provides a great work life balance.


My passion is around end of life care and working with the professional and caring team collaboratively at Laurel Bank. I feel I now have my "dream job" in a wonderful care home.

Jaimy Lee

Jaimy Lee Almond

Job Title: Activities Coordinator Joined: 2018

Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.


I have worked in the care home industry for over nine years. I started working at Laurel Bank in 2018 as a carer, and then, I was promoted to senior carer which I thoroughly enjoyed.


I moved over to activities in 2020, as I was asked to help out and help encourage residents to join in. During this, I realised how much fun it could be and chose to stay on and got promoted to Activities Coordinator.


I love my role as every day is different and I try to make sure the residents are happy and engage in meaningful activities, this also helps support the transition for new residents.

Grant

Grant Prichard

Job Title: Head Chef Joined: 2020

Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.


I joined the team here at Laurel Bank in 2020 as a second chef but got promoted to Head Chef!


I love cooking for the residents and tailoring my plans for each individual resident. I especially enjoy putting on spreads for the many parties and gatherings we have. Every day is different at Laurel Bank, and I really love the challenge!

Tim

Tim Collins

Job Title: Head of Maintenance Joined: 2024

I started working for Barchester in March 2024.


I had my own business for 20 years as a builder and fancied a change. When I came for my interview for Laurel Bank I knew straight away that this is where I wanted to be. The staff were so friendly and you could see that it was all about the residents I wanted to be part of a team like that. I do all sorts in my role like painting, fixing things and even charity events like car washing day. I look forward to my future here at Laurel Bank.

Tom

Tom Seno

Job Title: Clinical Lead Nurse Joined: 2023

Hi, my name is Tom, and I am a Unit Lead in our Pine Community.


Since 2009, I've been a devoted registered nurse, driven by an unwavering commitment to delivering quality care. In 2010, I took a transformative step by moving to the United Kingdom to pursue a Professional Development Degree at Glasgow Caledonian University in Scotland.


Having contributed significantly as a Clinical Lead Nurse in the NHS Care of the Elderly Ward, my journey led me to Barchester. Currently finding deep fulfilment at Laurel Bank Nursing Home, my passion for nursing thrives in this warm and supportive environment. My dedication is centred on making a positive impact on the lives of residents, reflecting a commitment to compassionate and excellent healthcare.

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