Barchester Laurel Bank Care Home

My husband became a resident at Laurel Bank on 7th August 2018 and since then he has made good progress after having a stroke in April. He has received very good care and the staff are very attentive and kind. I have stayed for lunch with my husband and have really enjoyed this quality time together.

The staff are very caring. The caregiving to my husband has been excellent. The food is like a 5-star hotel.

Couldn't fault the care and the staff. Lovely atmosphere. Very caring staff. Best place for my Nanna at the end as she was so comfy and peaceful. Special thanks to the Activities Coordinator.

My aunt arrived today - during the enquiry and setting up stages, staff have been professional, kind and understanding. The welcome/settling in by staff have been excellent and my aunt is happy and confident. Many thanks.

We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is most happy with all the staff and feels safe, for this we are most thankful. The home is set in the most wonderful grounds/gardens.

We thank you from us and her family members.

My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors and enjoys a good and deserved reputation throughout the Lancaster area. Top class and well deserved. Thank you very much

I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you

To say "I know" is not enough.

Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant.

When my friend is ill and in his room, I have found him in bloody sheets. I have had to ask for glycerin lollipops to clean his mouth, a dressing for an injury on his hand, medication and cold drinks have been left by his bed. Staff working 17-hour shifts.

The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her.

My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the care that he would receive before he was admitted but we needn't have worried. From the welcome at reception, through the way the admin is handled right through to the bedside care, we have been truly impressed. I would have NO hesitation at all recommending Laurel Bank to anyone.

My mother was bedridden for most of her stay (approximately 8 months). Everyone who came into the room when I was there treated her with great respect, care and kindness. My mother had no complaints about the care or food. I really felt that everyone tried very hard to make us both feel comfortable and at home. Even as my mother became more ill, everyone still treated her the same.

No staff at reception (entrance) at weekends!

The initial phone call with the home manager inspired confidence that the care and services offered would be excellent, which they proved to be. The staff are all keen, caring and efficient in their duties, giving individual tailored care but taking the time to communicate to the family when they visit at an appropriate level. The home environment is clean and bright, any problems rapidly solved by the maintenance team. The food is freshly cooked with plenty of choices, individual meals are provided if required, also allowing family to eat with their parents at Christmas, which was wonderful. I could not recommend this home more highly. Everyone from the laundry staff, administrators, catering and care staff all strive to offer a wonderful service making me feel confident. My elderly parents are very very well looked after.

We wish she could have had longer there to enjoy everything that Laurel Bank has to offer.

The care Father received in Laurel Bank throughout his three year stay could not have been better. From his first day, all the staff did everything they could to make him feel at home, and latterly, when he needed more help, were always thoughtful and caring.

My stay in respite at Laurel Bank has been superb, everyone from nurses, carers, kitchen staff and cleaners have made my stay fantastic. If you want or need anything you only have to ask and it's sorted for you. The food has been lovely, great choices on the menu and served out beautifully. Everyone is treated with dignity and it's a very happy place always lots of laughter which makes me very comfortable.

This month my mother passed away and we have been so impressed by the professional and caring care that all staff extended to both my mother and us her family. There have been some exceptional examples of care form some exceptional members of staff and the general level is also very very good. After her death this care has continues towards us and we will greatly miss Laurel Bank and the team.

My sister got the best care she could have in the short time she was there on palliative care, the staff were excellent.