The staff, all of them are very caring, hardworking, supportive to residents and timely.Amanda P(Granddaughter of Resident/Service User)
All staff are extremely helpful and friendlyJill B(Sister of Resident/Service User)
Couldn't fault the care and the staff. Lovely atmosphere.Kerri S(Relative of Resident/Service User)
The staff, all of them are very caring, hardworking, supportive to residents and timely.Amanda P(Granddaughter of Resident/Service User)
All staff are extremely helpful and friendlyJill B(Sister of Resident/Service User)
Couldn't fault the care and the staff. Lovely atmosphere.Kerri S(Relative of Resident/Service User)
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.
The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.
The dedication can be seen in all work the...
Laurel Bank is a purpose-built care home offering specialist 24-hour nursing and residential care, providing the best possible alternative for those who are no longer able to manage at home.
The team is passionate about providing high-quality care and are ideally suited to meet a wide range of care needs, from simply helping with day-to-day living through to complex care requirements.
The dedication can be seen in all work the team do, from cooking and hospitality to the wide range of activities organised for residents and visitors.
Laurel Bank have a minibus and regularly take residents to garden centres, coffee houses, museums and the local countryside.
Local entertainment and church groups also visit regularly. Residents at Laurel Bank are encouraged to continue with hobbies they enjoy, such as photography, woodwork, art, cooking and gardening, to name a few.
Wi-Fi is available as well, so residents can access the internet or check emails anytime they wish!
The home is ideally located just 10 minutes from the centre of historic Lancaster and boasts over of the city’s castle, the rolling hills of the Pennines and tranquil Morecambe Bay.
Laurel Bank is 30 minutes from the Lake District and, in the other direction, the seaside town of Blackpool.
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Laurel Bank Care Home for full pricing details and T&Cs.
Contact Barchester Laurel Bank Care Home to confirm what's included and get a personalised quote:
Barchester Laurel Bank Care Home has a Review Score of 9.8 (9.758) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Laurel Bank Care Home has 121 reviews.
My husband became a resident at Laurel Bank on 7th August 2018 and since then he has made good progress after having a stroke in April. He has received very good care and the staff are very attentive and kind. I have stayed for lunch with my husband and have really enjoyed this quality time...
My husband became a resident at Laurel Bank on 7th August 2018 and since then he has made good progress after having a stroke in April. He has received very good care and the staff are very attentive and kind. I have stayed for lunch with my husband and have really enjoyed this quality time together.
Thank your time and feedback, we are pleased you are happy with the care in which your husband is receiving. I will pass your kind words on to the team.
The staff are very caring. The caregiving to my husband has been excellent. The food is like a 5-star hotel.
The staff are very caring. The caregiving to my husband has been excellent. The food is like a 5-star hotel.
I would like to take this opportunity to thank you for your feedback as this is of importance to us at Laurel Bank. I will ensure your response is fed back down to the team.
Couldn't fault the care and the staff. Lovely atmosphere. Very caring staff. Best place for my Nanna at the end as she was so comfy and peaceful. Special thanks to the Activities Coordinator.
Couldn't fault the care and the staff. Lovely atmosphere. Very caring staff. Best place for my Nanna at the end as she was so comfy and peaceful. Special thanks to the Activities Coordinator.
Thank you very much for your feedback, feedback is very important to us as a company and I will ensure this is shared within our team at Laurel Bank.
My aunt arrived today - during the enquiry and setting up stages, staff have been professional, kind and understanding. The welcome/settling in by staff have been excellent and my aunt is happy and confident. Many thanks.
My aunt arrived today - during the enquiry and setting up stages, staff have been professional, kind and understanding. The welcome/settling in by staff have been excellent and my aunt is happy and confident. Many thanks.
Thank you for your time and comments.
We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is...
We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is most happy with all the staff and feels safe, for this we are most thankful. The home is set in the most wonderful grounds/gardens.
We thank you from us and her family members.
Hi Thank you for your comments, we are so happy that your friend is happy with the service she receives and happy that you enjoy coming to our home. We will pass your comments on to the staff - do you know which unit your friend is on so we can make sure that the care staff receive this feedback because it is nice for them to know that they are all doing a fantastic job caring for the residents.
My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors...
My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors and enjoys a good and deserved reputation throughout the Lancaster area. Top class and well deserved. Thank you very much
I am happy that you and your family are happy with the care that your wife has been receiving since coming to Laurel Bank. It's very nice to have...
Thank you for your comments I will ensure that the General Manager see this and I will pass your comments onto the floor staff on which your wife is on.Kind regards.
I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she...
I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you
To say "I know" is not enough.
To say "I know" is not enough.
Thank you for your comments. I was on holiday at the time of your stay, so now on my return I am investigating your concerns. I am sorry your stay with us was not a success, but can assure you that I am giving your comments my full attention.
Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant.
Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant.
When my friend is ill and in his room, I have found him in bloody sheets. I have had to ask for glycerin lollipops to clean his mouth, a dressing for an...
When my friend is ill and in his room, I have found him in bloody sheets. I have had to ask for glycerin lollipops to clean his mouth, a dressing for an injury on his hand, medication and cold drinks have been left by his bed. Staff working 17-hour shifts.
Thank you for your comments. I have now looked into your concerns and have spoken to the family and the issues are resolved. We like to deal with any problems as they arise, so they can be addressed quickly. It is difficult to please all residents regarding activities, but we do have a varied...
Thank you for your comments. I have now looked into your concerns and have spoken to the family and the issues are resolved. We like to deal with any problems as they arise, so they can be addressed quickly. It is difficult to please all residents regarding activities, but we do have a varied programme and try to personalise these. Our longest shift is 12.5hrs, but in exceptional circumstances the staff may offer to work extended hours, but this is not normal practice.
The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers....
The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her.
We have increased our activity hours with the aim of having more scope for personalised activities.
My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of...
My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the care that he would receive before he was admitted but we needn't have worried. From the welcome at reception, through the way the admin is handled right through to the bedside care, we have been truly impressed. I would have NO hesitation at all recommending Laurel Bank to anyone.
My mother was bedridden for most of her stay (approximately 8 months). Everyone who came into the room when I was there treated her with great respect, care and kindness. My mother had no complaints about the care or food. I really felt that everyone tried very hard to make us both feel...
My mother was bedridden for most of her stay (approximately 8 months). Everyone who came into the room when I was there treated her with great respect, care and kindness. My mother had no complaints about the care or food. I really felt that everyone tried very hard to make us both feel comfortable and at home. Even as my mother became more ill, everyone still treated her the same.
No staff at reception (entrance) at weekends!
No staff at reception (entrance) at weekends!
Thank you for your feedback and comments.
The menus are seasonal and changed every 3 months. Residents are seen and asked daily by the chef what choice they would like, if they don’t like the menu then there is an alternatives menu. I will ask the chef to revisit Ms Carne regarding her menu...
Thank you for your feedback and comments.
The menus are seasonal and changed every 3 months. Residents are seen and asked daily by the chef what choice they would like, if they don’t like the menu then there is an alternatives menu. I will ask the chef to revisit Ms Carne regarding her menu choices.
The reception area is manned Monday to Friday. Out of hours and weekends access to the home is a bell on the outside, which when rung, staff respond to by asking who is there and opening the door. The coffee area is available in Reception. Unfortunately, at this time we have not the ability to offer a receptionist on duty every day. Monday to Friday is the busiest time for visitors and for GP visits etc, so this is the priority at this time; of course this may change in the future.
The initial phone call with the home manager inspired confidence that the care and services offered would be excellent, which they proved to be. The staff are all keen, caring and efficient in their duties, giving individual tailored care but taking the time to communicate to the family when they...
The initial phone call with the home manager inspired confidence that the care and services offered would be excellent, which they proved to be. The staff are all keen, caring and efficient in their duties, giving individual tailored care but taking the time to communicate to the family when they visit at an appropriate level. The home environment is clean and bright, any problems rapidly solved by the maintenance team. The food is freshly cooked with plenty of choices, individual meals are provided if required, also allowing family to eat with their parents at Christmas, which was wonderful. I could not recommend this home more highly. Everyone from the laundry staff, administrators, catering and care staff all strive to offer a wonderful service making me feel confident. My elderly parents are very very well looked after.
We wish she could have had longer there...
We wish she could have had longer there to enjoy everything that Laurel Bank has to offer.
The care Father received in Laurel Bank throughout his three year stay could not have been better. From his first day, all the staff did everything they could to make him feel at home, and latterly, when he needed more help, were always thoughtful and caring.
The care Father received in Laurel Bank throughout his three year stay could not have been better. From his first day, all the staff did everything they could to make him feel at home, and latterly, when he needed more help, were always thoughtful and caring.
My stay in respite at Laurel Bank has been superb, everyone from nurses, carers, kitchen staff and cleaners have made my stay fantastic. If you want or need anything you only have to ask and it's sorted for you. The food has been lovely, great choices on the menu and served out beautifully....
My stay in respite at Laurel Bank has been superb, everyone from nurses, carers, kitchen staff and cleaners have made my stay fantastic. If you want or need anything you only have to ask and it's sorted for you. The food has been lovely, great choices on the menu and served out beautifully. Everyone is treated with dignity and it's a very happy place always lots of laughter which makes me very comfortable.
This month my mother passed away and we have been so impressed by the professional and caring care that all staff extended to both my mother and us her family. There have been some exceptional examples of care form some exceptional members of staff and the general level is also very very good....
This month my mother passed away and we have been so impressed by the professional and caring care that all staff extended to both my mother and us her family. There have been some exceptional examples of care form some exceptional members of staff and the general level is also very very good. After her death this care has continues towards us and we will greatly miss Laurel Bank and the team.
My sister got the best care she could have in the short time she was there on palliative care, the staff were excellent.
My sister got the best care she could have in the short time she was there on palliative care, the staff were excellent.
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WOW!!!! What a night!! Thank you to all for coming it was well worth all the hard work! To all of you who helped your amazing!! I would like to...
on International Nurses Day 2026, we’re proudly celebrating the incredible nurses at Laurel Bank Care Home - Barchester Healthcare who make a difference every single day ?? From providing expert...
on International Nurses Day 2026, we’re proudly celebrating the incredible nurses at Laurel Bank Care Home - Barchester Healthcare who make a difference every single day ?? From providing expert...
Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.
I am an RGN and have worked in the care sector for over 20 years. I moved...
Hi, my name is Lyndsay, and I am the General Manager here at Laurel Bank.
I am an RGN and have worked in the care sector for over 20 years. I moved over to Lancaster in 2019 from the North East to work for Barchester.
I began my career as a care assistant in 1998 and found that I enjoyed the environment so much that I trained to be a nurse, then transferred to management.
As a manager of a care home, every day is different and, at Barchester, we endeavor to enhance the lives of all residents on a daily basis. We incorporate their life history's and interests when planning activities in the home so that they can live life to the fullest.
Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.
I have worked in the home for a number of years and joined initially as one...
Hello, my name is Jamie, I am the deputy manager, here at Laurel Bank.
I have worked in the home for a number of years and joined initially as one of the home's activities coordinators and then went on to becoming a care practitioner, then I got promoted in 2021 to deputy manager!
I absolutely love my role and especially getting to know our residents and supporting the team in the delivery of high standards of care. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends.
Hi, my name is Deborah, and I am the Home Administrator here at Laurel Bank.
I am always here to offer you a warm welcome and I am happy to assist you with any enquiries that you may have.
Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.
I was previously a registered manager for 6 years with another company &...
Hi, my name is Sally, and I am one of the Clinical Leads at Laurel Bank.
I was previously a registered manager for 6 years with another company & decided to follow my heart and return to a nursing role as this also provides a great work life balance.
My passion is around end of life care and working with the professional and caring team collaboratively at Laurel Bank. I feel I now have my "dream job" in a wonderful care home.
Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.
I have worked in the care home industry for over nine years. I...
Hi, my name is Jaimy Lee, and I am the Activities Coordinator here at Laurel Bank.
I have worked in the care home industry for over nine years. I started working at Laurel Bank in 2018 as a carer, and then, I was promoted to senior carer which I thoroughly enjoyed.
I moved over to activities in 2020, as I was asked to help out and help encourage residents to join in. During this, I realised how much fun it could be and chose to stay on and got promoted to Activities Coordinator.
I love my role as every day is different and I try to make sure the residents are happy and engage in meaningful activities, this also helps support the transition for new residents.
Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.
I joined the team here at Laurel Bank in 2020 as a second chef but got promoted...
Hi, my name is Grant, and I am the Head Chef, here at Laurel Bank.
I joined the team here at Laurel Bank in 2020 as a second chef but got promoted to Head Chef!
I love cooking for the residents and tailoring my plans for each individual resident. I especially enjoy putting on spreads for the many parties and gatherings we have. Every day is different at Laurel Bank, and I really love the challenge!
I started working for Barchester in March 2024.
I had my own business for 20 years as a builder and fancied a change. When I came for my interview...
I started working for Barchester in March 2024.
I had my own business for 20 years as a builder and fancied a change. When I came for my interview for Laurel Bank I knew straight away that this is where I wanted to be. The staff were so friendly and you could see that it was all about the residents I wanted to be part of a team like that. I do all sorts in my role like painting, fixing things and even charity events like car washing day. I look forward to my future here at Laurel Bank.
Karen is our resident ambassador for the home because she is helpful with a kind nature to other residents.
Karen goes out of her way to make...
Karen is our resident ambassador for the home because she is helpful with a kind nature to other residents.
Karen goes out of her way to make others feel welcomed into the home and is always popping in to see her fellow residents to have a chat, see hoe they are doing and share a bottle of wine! Karen is fantastic at this role!
Ian does the resident volunteer role so he can supervise the maintenance team. He likes to make sure that jobs are being done correctly around the...
Ian does the resident volunteer role so he can supervise the maintenance team. He likes to make sure that jobs are being done correctly around the home; he helps other residents have a good time, and he likes to accompany the maintenance team on trips out.
Reggie's role at Laurel Bank is to be a therapy dog for all of the residents, staff and family. He guarantees to brighten everyone's day and is very popular in the home
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