Cromwell Court Care Home

The home is clean, welcoming and has a friendly atmosphere. Staff work very hard and are always supportive whenever we have questions or need updates about my dad.

Last summer my mother, a resident on Rylands, became ill with an immune problem which made her very poorly, even aggressive at some points, due to the effects of medication she has to take. The condition was called Bullous Pemphigoid, where her skin and tissue broke down instead of any infection she had. He skin was very bad, presenting like like chicken pox all over her body. It took several months to be diagnosed, which meant her whole body was affected.The treatment included taking steroid tablets with was the cause of her aggression and body care, including showering with special wash followed by cream being applied 2/3 x daily. All the staff who worked with her with care, patience and dedication. The dermatologist she visited last week wanted me to pass on her thanks and good wishes to all the staff as recovery would not of been possible without their fantastic care.

A lot of care staff, office staff dont have name badges on. What about the yellow 'Hello my name is' badges used in hospital. Good for dementia. Also everyone should have ID on. Visitors information board - needs to be visible to visitors. Presently behind locked door. Only see in passing. Carers - in unit are generally friendly and polite and seem to care for residents well. Communication - for new residents, procedure needs explaining better. Handbook needed. Chair in room ripped and there months, Smells also.

Wonderful people under the care by Tracey and really supportive environment, the team here work really hard for the residents, I have personally observed how caring the Team are with my Mother In Law, highly recommended

I cannot recommend this care home enough. The care and attention ALL the staff show is amazing. Everybody involved is so thoughtful with regards to the care they provide for my mum and the emotional support they provide to us as a family. It has been such a traumatic experience for us all placing my mum into a care home but Cromwell Court staff have been so good. Especially the Manager Tracey.

My mother has been a resident of Cromwell Court for the past five years, in that time she has been reasonably content, and interacts with other residents and staff, but especially with the manager. Her husband (my stepfather) has also been in Cromwell receiving palliative care until passing in May 2025, and was treated with care and dignity. My concerns regarding mums medication of late have been dealt with promptly by the manager, I would like to see more outings for the residents.

As a family we feel relieved that she is safe and all her needs are being met, by the staff who all work to the highest standards.

I am grateful of everyone in Cromwell Court for having a welcoming and comfortable home. KUDOS to the staff for their efforts. Given that our aunt has always been naturally introverted, as family, we truly appreciate the way the staff have supported and encouraged/helped her come out of her room to gradually socialize with others. She seemed settled.

My Sister has been resident in Cromwell Court since October 2025. She suffers with Parkinson's Dementia and her condition has worsened during this time. All the staff are friendly, courteous and professional, but above all understand her issues, doing their best to keep her safe and occupied as much as possible. There are lots of activities and events to help maintain interest and normality which are very much appreciated by residents and relatives alike.

My father has been in Cromwell Court Care Home for a year now and is looked after well. The staff are very caring. It was his birthday recently and we visited and were made very welcome. The staff made Dad a cake and made sure he enjoyed his birthday with his family. The home is a little dated but the main thing is that Dad is cared for well and valued as a resident with staff that care for him.

On three separate occasions i found my father dirty and smelly, i not talking about a wet accident, i am suggesting days in the same clothes. I called Tracy where i was told "My father is resistant to his care" in my opinion keeping my father, clean, warm and fed should be basics.

Cromwell Court Care Home is good to keep mum in, they look after her well, they do activities most days, take them on trips, good food and drink, very clean home, bedrooms are lovely.

And cleaned daily when you enter the building you don't get nasty smells like some homes , they have 3 courses for lunch n dinner , the whole team are just brilliant, thank from us all x

Impressed with all the staff.

My brother in law has been at Cromwell Court for the last 2 years and my husband and I cannot praise every single member of staff enough. He sadly had a fall that caused him to go to hospital during the night a member of staff went with him and stayed there for the rest of their shift. He ended up having surgery which was successful but through other issues he sadly passed away 2 days later. We cannot fault the care he received from them. Yes he didn't go to bed at night but that was him for the last 4 years but they tried to coax him but stubborn he was. He enjoyed a laugh and joke but was a gentle giant who didn't like other residents shouting at staff. Nor can we say that staff didn't involve us in his care. Having worked in the care sector myself in the past I cannot fault a single thing. Thank you every single member of staff from maintenance , kitchen, domestic&laundry, reception, hairdresser, care and nursing teams & managers

Excellent caring and supportive services. My mum has thrived since becoming a resident at Cromwell court last September. We have found the home to be welcoming and a place my mum is content to be. Highly recommend.

The staff & management team are dedicated, caring and compassionate. They prioritise the care & wellbeing of their residents and the open door policy ensures that mutually trusting relationships are built with families.

Mum has been in Cromwell for a few years now and I sleep easier knowing that mum is safe, well looked after and cared for in the best way possible, every member of staff I talk to when I visit is great and just makes visiting easier knowing how much they care and know not only the residents but their families too

My mother has recently been in Cromwell Court for respite, and had a lovely experience the staff where very attentive to her daily needs and enjoyed being made to feel welcome and nothing was too much trouble. I would recommend this care home, as based on my visits to see my mother, the staff on duty deserve to be commended for their work ethic in a difficult environment dealing with very vulnerable clients.

The home is always cheerful and the entertainment team are Brilliant.