Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.8 106 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracey Eaton (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Cromwell Court Care Home Reviews (106)

9.8

Cromwell Court Care Home has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years.
Over all time Cromwell Court Care Home has 106 reviews.

Overall Experience
  • 96
  • 8
  • 1
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Date Published
  • 106
  • 15
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Reviewer Connection to Cromwell Court Care Home
  • 55
  • 21
  • 7
  • 5
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  • 1
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Total of 106, showing 1-20
Review from Donna D (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cromwell Court Care Home is good to keep mum in, they look after her well, they do activities most days, take them on trips, good food and drink, very clean home, bedrooms are lovely.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou Donna for your review, it is always nice for the staff to see they are appreciated

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Review from Lesley S (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for two weeks she has come I leaps n bounds with the help of the nursing staff , carers , activities , and other staff. If I had to choose this as her permanent place I would be happy to do so , although I wish she could come home . My mum enjoyed her country n western night out
(daytime activity) the bar is fantastic, the garden is big , the manager Tracey says use it as your own home. The rooms are big
And cleaned daily when you enter the building you don't get nasty smells like some homes , they have 3 courses for lunch n dinner , the whole team are just brilliant, thank from us all x
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for this lovely review. Your Mum is a pleasure to care for. It is always nice for the staff to get recognition and i will pass on your review to themThankyou once again

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Review from Derek W (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed with all the staff.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for your review i will pass your comment onto the staff

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Review from Elizabeth C (Sister of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother in law has been at Cromwell Court for the last 2 years and my husband and I cannot praise every single member of staff enough. He sadly had a fall that caused him to go to hospital during the night a member of staff went with him and stayed there for the rest of their shift. He ended up having
surgery which was successful but through other issues he sadly passed away 2 days later. We cannot fault the care he received from them. Yes he didn't go to bed at night but that was him for the last 4 years but they tried to coax him but stubborn he was. He enjoyed a laugh and joke but was a gentle giant who didn't like other residents shouting at staff. Nor can we say that staff didn't involve us in his care. Having worked in the care sector myself in the past I cannot fault a single thing. Thank you every single member of staff from maintenance , kitchen, domestic&laundry, reception, hairdresser, care and nursing teams & managers
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for this lovely review. We send our deepest condolences to you both for the sad loss of your brother-in-law who you rightly said was a gentle giant. It was a pleasure to care for him. I will pass on your kind comments to the staff

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Review from T C (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent caring and supportive services. My mum has thrived since becoming a resident at Cromwell court last September. We have found the home to be welcoming and a place my mum is content to be. Highly recommend.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your brilliant review. Its so nice that you feel your mum has thrived since being at Cromwell. I will pass on your comments to the staff

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Review from J D (Daughter-in-law of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff & management team are dedicated, caring and compassionate. They prioritise the care & wellbeing of their residents and the open door policy ensures that mutually trusting relationships are built with families.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for this amazing reviewWe need to build good relationships with families for the trust to be there

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Review from Carolynn B (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Cromwell for a few years now and I sleep easier knowing that mum is safe, well looked after and cared for in the best way possible, every member of staff I talk to when I visit is great and just makes visiting easier knowing how much they care and know not only the residents but their
families too
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review, i will pass on your comments to all staff

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Review from J R (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently been in Cromwell Court for respite, and had a lovely experience the staff where very attentive to her daily needs and enjoyed being made to feel welcome and nothing was too much trouble. I would recommend this care home, as based on my visits to see my mother, the staff on duty
deserve to be commended for their work ethic in a difficult environment dealing with very vulnerable clients.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thank you so much for your lovely review. It was a pleasure to care for your Mum and we hope she is doing ok now she is back in her homeI will pass your comments on to the staff

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Review from C D (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find the staff very courteous and my Mum always looks happy and content.
My mums room is always tidy and her clothes are always immaculate.
The home is always cheerful and the entertainment team are Brilliant.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. I will pass the comments onto staff and the activities team who all do an amazing job

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Review from M S (Son of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All ways impressed by the whole team and the care they provide. The unit my mums is on is well run, with sympathetic caring people working hard at a most difficult job. The facilities are well laid out for the residents and visitors.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for your lovely review. Staff will be pleased to know they are appreciated

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Review from L C (Daughter-in-law of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home team are always friendly and welcoming. They provide great care, activities and a friendly environment. The rooms are clean and tidy as well as the communal areas. Cannot ask for better care and happiness.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. It is always nice for the staff to see how appreciated they all are

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Review from Teresa L (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident for 15 months. she has vascular dementia. She is very happy living there, for the first 10 months she thrived joining in the many activities provided by the staff. It was so wonderful to see her becoming the mother she had always been. She loved every single member of staff
who were looking after her. It was so wonderful to watch the care, concen, compassion and even love she was shown to her. I was so happy to know she was so well looked after as it is very difficult to leave your loved ones at a very vulnerable time.
The home itself is very clean and well maintained. Rooms are thoroughly cleaned on a daily basis and all the residents are well presented, they have in-house laundry service. Residents who are able can go out on trips to visits shops or places of interest. Actives happen on a daily basis when resided are encouraged to participate.
I can thoroughly recommend Cromwell Court and the amazing staff, who make it home from home for all residents
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. The staff do go above and beyond making Cromwell a home from homeThe activity girls work so hard to get everyone involved and we have a brilliant housekeeping team.So glad you feel you can trust us to look after your Mum

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Review from D B (Son-in-law of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law, who has severe dementia was admitted to Cromwell Court in January 2025 after suffering from many falls, spells in hospital, frequent police visits and at time aggressive behaviour and community care arrangements had failed to help.
Since being admitted as a resident, she has had remarkable
positive transformation where she has put on weight from a dangerously low weight, is sleeping better, had her medication reduced and has made new friends. We are delighted with her improvement and she is MUCH more happy.
The staff at Cromwell Court are absolutely superb - they are invariably kind, thoughtful, alert to residents' needs and above all calm and compassionate. They see these poor people as real human beings and obviously care deeply for them
A special shout out goes to the two ladies in the activities team for their tireless work and great activities and trips out.
The home itself is in good condition and the rooms are basic but nice and regularly cleaned.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so so much for your lovely review, we are so happy that you are pleased with the care your mother in law is receiving. It is lovely that she has made new friends and has settled in well. The activity girls do an amazing job in keeping everyone entertained and as you say we all care deeply about everyone of our residents

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Review from Linda H (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cromwell Court is an excellent care provider for both my mother and stepfather, my mother has been a resident for four years and my stepfather is in nursing, he requires pallative care, both are treated with care and dignity, if I have any concerns the manager is always quick to reassure me, the activities
are second to none, my mother loves the staff and looks upon them as family, she always has a smile on her face.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for your lovely review, the staff are amazing and i am glad you feel she thinks of us as her family

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Review from Jane H (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident and since being at Cromwell Court has improved so much. She is very well looked after and the staff are amazing and go above and beyond. She is very happy and always looks clean. We as a family will always be grateful for the love and care she receives off the amazing staff. Thank
you so very much.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. The staff at Cromwell really go above and beyond for every resident.

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Review from Julie M (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Cromwell Court after discharge for assessment after a lengthy stay in hospital. This is my first experience of the care home system and I have been worried about making a decision about care for my dad, this is not a situation he or we ever wanted for him. But from day 1 the care has
been outstanding. He has been treated with respect and dignity by the staff and he has settled so well. He was so happy to go out on a day trip to a local museum as this was his first trip into the outside world since July before he was admitted to hospital. The staff are so caring and I can tell they love their vocation.
The whole experience to date has made the very hard decision to place Dad at Cromwell easy and both myself and my sister know he will be very much looked after. Thank you to the manager and your fabulous team.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thank you for such a lovely review of Cromwell Court Care Home! Our team at Cromwell love caring for your dad and caring for him with dignity and respect is their priority. Our activities team at Cromwell are amazing; they make sure that activities are varied for everyone and enjoy arranging trips out to places like the local museum, we're so pleased your dad enjoyed it! We will pass on your thanks to the team. Kind regards.

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Review from Elaine W (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a wonderful time on 3rd August 2024, it was my dad's 90th birthday, the staff were very welcoming and helpful. My dad had a great day. It was only my 2nd visit to the home, I am visiting from Australia, and it was lovely to see how special Dad is to those who look after him. I was very happy
to experience the environment he now lives in. Thank you to all members of the Cromwell Court team for taking great care of him.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home

Thank you for your lovely review of Cromwell Court Care Home! We were honoured to celebrate your dad's 90th birthday with him and his family and he is indeed very special to everyone at the care home. We pride ourselves in having a wonderful team of staff at Cromwell Court who work hard to be welcoming and helpful. We will pass on your thanks to the team at Cromwell Court, and we look forward to having you visit again sometime!

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Review from Kay B (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely anxious about taking Mum to a nursing home but this was very quickly overcome. The staff here at Cromwell Court are amazing, caring, polite, and very hard-working, and with their knowledge, Mum was made to feel at home, and within a few days I could see was settled. A relief to say the
least. She is now in a safe environment with her care needs to be met and my mind is at ease, mum has even made friends which is lovely to see. I would highly recommend Cromwell Court, staff and management do outstanding work here to ensure the very best care is given - Thank you.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much for taking the time to submit it. Thank you also for the 5* review! It's great to read that you feel that the staff and management do outstanding work and that your Mum was made to feel at home giving you peace of mind, with best wishes.

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Review from Keith M (Son of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today is our father's 90th birthday, he joined Cromwell Court as a resident in December 2023. His care has been excellent since day one.
All staff, no matter what their title is (nurse, carer, cleaner, animation, maintenance, catering, admin staff etc) ensure that Dad is comfortable and all his needs
are met.
His current state of health meant that we were unable to bring him home to celebrate. However, the manager and her team arranged for us, and a small family group, to use the resident's on-site 'pub' to gather together with Dad to make sure he had the best day possible. He enjoyed the time we had opening his cards and presents, and sampling the wonderful buffet supplied by the catering team. My two sisters, myself and Mum's grateful thanks to all.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home

We are so pleased to hear about the celebrations for your dad's 90th birthday celebrations! Our staff love to go that extra mile to make birthdays special and the catering staff do put on a wonderful buffet! It's great to know that your dad has received excellent care, our staff do work hard to ensure all residents needs are met. We will ensure your thanks are passed on to all at Cromwell Court Care Home.

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Review from J R (Niece of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first impression of Cromwell Court is of the warmth of the staff and it has a very homely feeling, which suits my auntie very well.
The staff are great and are very good at dealing with any situation that arises.
On every visit everywhere is always clean and residents are looked after very well.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home

Thank you for your lovely words on Cromwell Court Care Home! Our team do work hard to give the care home a lovely homely feeling and we're glad that your auntie likes this. The care that our team give to our residents is of the highest quality and we are happy to know that you appreciate this.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Cromwell Court Care Home is calculated as follows: ( (295 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 357 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Tracey

Tracey Eaton

Job Title: Registered Manager Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hazel

Hazel Davies

Job Title: Deputy Home Manager Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!

Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!

Frequently Asked Questions about Cromwell Court Care Home

What types of Care is Cromwell Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cromwell Court Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Cromwell Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cromwell Court Care Home to the centre of Warrington?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell Court Care Home to verify any information. View our terms and conditions. Cromwell Court Care Home has an Enhanced Service - more info.