Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.7 111 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.
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Care Provided by Cromwell Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements.

Contact Cromwell Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cromwell Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Eaton (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Cromwell Court Care Home Reviews (111)

9.7

Cromwell Court Care Home has a Review Score of 9.7 (9.734) out of 10, based on 31 reviews in the last 2 years.
Over all time Cromwell Court Care Home has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Cromwell Court Care Home
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Total of 111, showing 1-20
Review from Tracy T (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home enough. The care and attention ALL the staff show is amazing. Everybody involved is so thoughtful with regards to the care they provide for my mum and the emotional support they provide to us as a family. It has been such a traumatic experience for us all placing my
mum into a care home but Cromwell Court staff have been so good. Especially the Manager Tracey.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your 5 star review, its nice to know how much you appreciate the staff and always nice for them to read these lovely reviews. It is lovely to see your Mum has settled into Cromwell
Once again a massive thankyou
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Review from L H (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Cromwell Court for the past five years, in that time she has been reasonably content, and interacts with other residents and staff, but especially with the manager. Her husband (my stepfather) has also been in Cromwell receiving palliative care until passing in May 2025,
and was treated with care and dignity. My concerns regarding mums medication of late have been dealt with promptly by the manager, I would like to see more outings for the residents.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou for your review, we are currently trying to get a mini bus for Cromwell so we can have more trips out
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Review from Janet R (Sister-in-law of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister In Law has been at Cromwell Court now for a few months. She has settled in really well thanks to all the dedicated staff who provide great care within a really friendly environment.
She likes to get involved with the activities, from a game of Bingo to crafting and chair exercises just to
mention a few and not forgetting watching Elvis perform!!
As a family we feel relieved that she is safe and all her needs are being met, by the staff who all work to the highest standards.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your lovely review
It so nice to see your sister in law is settled and joining in with daily activities
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Review from C T (Niece of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am grateful of everyone in Cromwell Court for having a welcoming and comfortable home. KUDOS to the staff for their efforts. Given that our aunt has always been naturally introverted, as family, we truly appreciate the way the staff have supported and encouraged/helped her come out of her room to
gradually socialize with others. She seemed settled.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your lovely review
It is nice to see she is coming out to socialize and join in with activities
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Review from David R (Brother of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister has been resident in Cromwell Court since October 2025. She suffers with Parkinson's Dementia and her condition has worsened during this time. All the staff are friendly, courteous and professional, but above all understand her issues, doing their best to keep her safe and occupied as much
as possible. There are lots of activities and events to help maintain interest and normality which are very much appreciated by residents and relatives alike.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your lovely review. It is so nice to see she has settled in and is joining in with activites
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Review from L H (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Cromwell Court Care Home for a year now and is looked after well. The staff are very caring. It was his birthday recently and we visited and were made very welcome. The staff made Dad a cake and made sure he enjoyed his birthday with his family. The home is a little dated but
the main thing is that Dad is cared for well and valued as a resident with staff that care for him.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou for your review, we are pleased to know the family were made welcome
I will pass on your lovely comments to the staff
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Review from James c (Son of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was a resident at Cromwell court care home Warrington for over a year. I understand caring for a person with the terrible illness Dementia is challenging, I do not believe i am an unreasonable person however that is how i was made to feel.
I believe one of the main failing for the management
if the lack of empathy towards the family's, when placing a loved one into a homes care you have to trust they will give the person everything they can to help to make there live slightly more bearable.
My father had several falls in a short space of time, when i approached Tracy the home manager to ask what we could do to reduce the risk of my father having further falls, i was told "I don't have the staff"
On three separate occasions i found my father dirty and smelly, i not talking about a wet accident, i am suggesting days in the same clothes. I called Tracy where i was told "My father is resistant to his care" in my opinion keeping my father, clean, warm and fed should be basics.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeWere very sorry to read your comments and disappointed to hear your experience did not meet expectations. The care and wellbeing of our residents is always our top priority.

Caring for someone living with dementia can be very complex, and at times individuals may resist personal care or changes of clothing. Our team work patiently and respectfully to support each resident in a way that maintains their comfort and dignity.

Were sorry if you felt our communication lacked empathy. We value family involvement and always aim to work closely with relatives. Your feedback will be used to reflect on how we can continue improving our support for both residents and their families.
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Review from Donna D (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cromwell Court Care Home is good to keep mum in, they look after her well, they do activities most days, take them on trips, good food and drink, very clean home, bedrooms are lovely.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou Donna for your review, it is always nice for the staff to see they are appreciated
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Review from Lesley S (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for two weeks she has come I leaps n bounds with the help of the nursing staff , carers , activities , and other staff. If I had to choose this as her permanent place I would be happy to do so , although I wish she could come home . My mum enjoyed her country n western night out
(daytime activity) the bar is fantastic, the garden is big , the manager Tracey says use it as your own home. The rooms are big
And cleaned daily when you enter the building you don't get nasty smells like some homes , they have 3 courses for lunch n dinner , the whole team are just brilliant, thank from us all x
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou for this lovely review. Your Mum is a pleasure to care for. It is always nice for the staff to get recognition and i will pass on your review to themThankyou once again
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Review from Derek W (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed with all the staff.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou for your review i will pass your comment onto the staff
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Review from Elizabeth C (Sister of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother in law has been at Cromwell Court for the last 2 years and my husband and I cannot praise every single member of staff enough. He sadly had a fall that caused him to go to hospital during the night a member of staff went with him and stayed there for the rest of their shift. He ended up having
surgery which was successful but through other issues he sadly passed away 2 days later. We cannot fault the care he received from them. Yes he didn't go to bed at night but that was him for the last 4 years but they tried to coax him but stubborn he was. He enjoyed a laugh and joke but was a gentle giant who didn't like other residents shouting at staff. Nor can we say that staff didn't involve us in his care. Having worked in the care sector myself in the past I cannot fault a single thing. Thank you every single member of staff from maintenance , kitchen, domestic&laundry, reception, hairdresser, care and nursing teams & managers
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for this lovely review. We send our deepest condolences to you both for the sad loss of your brother-in-law who you rightly said was a gentle giant. It was a pleasure to care for him. I will pass on your kind comments to the staff
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Review from T C (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent caring and supportive services. My mum has thrived since becoming a resident at Cromwell court last September. We have found the home to be welcoming and a place my mum is content to be. Highly recommend.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your brilliant review. Its so nice that you feel your mum has thrived since being at Cromwell. I will pass on your comments to the staff
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Review from J D (Daughter-in-law of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff & management team are dedicated, caring and compassionate. They prioritise the care & wellbeing of their residents and the open door policy ensures that mutually trusting relationships are built with families.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for this amazing reviewWe need to build good relationships with families for the trust to be there
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Review from Carolynn B (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Cromwell for a few years now and I sleep easier knowing that mum is safe, well looked after and cared for in the best way possible, every member of staff I talk to when I visit is great and just makes visiting easier knowing how much they care and know not only the residents but their
families too
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your lovely review, i will pass on your comments to all staff
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Review from J R (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently been in Cromwell Court for respite, and had a lovely experience the staff where very attentive to her daily needs and enjoyed being made to feel welcome and nothing was too much trouble. I would recommend this care home, as based on my visits to see my mother, the staff on duty
deserve to be commended for their work ethic in a difficult environment dealing with very vulnerable clients.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThank you so much for your lovely review. It was a pleasure to care for your Mum and we hope she is doing ok now she is back in her homeI will pass your comments on to the staff
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Review from C D (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find the staff very courteous and my Mum always looks happy and content.
My mums room is always tidy and her clothes are always immaculate.
The home is always cheerful and the entertainment team are Brilliant.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your lovely review. I will pass the comments onto staff and the activities team who all do an amazing job
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Review from M S (Son of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All ways impressed by the whole team and the care they provide. The unit my mums is on is well run, with sympathetic caring people working hard at a most difficult job. The facilities are well laid out for the residents and visitors.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou for your lovely review. Staff will be pleased to know they are appreciated
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Review from L C (Daughter-in-law of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home team are always friendly and welcoming. They provide great care, activities and a friendly environment. The rooms are clean and tidy as well as the communal areas. Cannot ask for better care and happiness.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your lovely review. It is always nice for the staff to see how appreciated they all are
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Review from Teresa L (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident for 15 months. she has vascular dementia. She is very happy living there, for the first 10 months she thrived joining in the many activities provided by the staff. It was so wonderful to see her becoming the mother she had always been. She loved every single member of staff
who were looking after her. It was so wonderful to watch the care, concen, compassion and even love she was shown to her. I was so happy to know she was so well looked after as it is very difficult to leave your loved ones at a very vulnerable time.
The home itself is very clean and well maintained. Rooms are thoroughly cleaned on a daily basis and all the residents are well presented, they have in-house laundry service. Residents who are able can go out on trips to visits shops or places of interest. Actives happen on a daily basis when resided are encouraged to participate.
I can thoroughly recommend Cromwell Court and the amazing staff, who make it home from home for all residents
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so much for your lovely review. The staff do go above and beyond making Cromwell a home from homeThe activity girls work so hard to get everyone involved and we have a brilliant housekeeping team.So glad you feel you can trust us to look after your Mum
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Review from D B (Son-in-law of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law, who has severe dementia was admitted to Cromwell Court in January 2025 after suffering from many falls, spells in hospital, frequent police visits and at time aggressive behaviour and community care arrangements had failed to help.
Since being admitted as a resident, she has had remarkable
positive transformation where she has put on weight from a dangerously low weight, is sleeping better, had her medication reduced and has made new friends. We are delighted with her improvement and she is MUCH more happy.
The staff at Cromwell Court are absolutely superb - they are invariably kind, thoughtful, alert to residents' needs and above all calm and compassionate. They see these poor people as real human beings and obviously care deeply for them
A special shout out goes to the two ladies in the activities team for their tireless work and great activities and trips out.
The home itself is in good condition and the rooms are basic but nice and regularly cleaned.
Reply from Tracey Eaton, Registered Manager at Cromwell Court Care HomeThankyou so so much for your lovely review, we are so happy that you are pleased with the care your mother in law is receiving. It is lovely that she has made new friends and has settled in well. The activity girls do an amazing job in keeping everyone entertained and as you say we all care deeply about everyone of our residents
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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Cromwell Court Care Home is calculated as follows: ( (309 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 368 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Tracey

Tracey Eaton

Job Title: Registered Manager Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hazel

Hazel Davies

Job Title: Deputy Home Manager Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!

Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

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Pauline Blinston

Job Title: Administrator

Hi, my name is Pauline, and I am the Administrator here at Cromwell Court Care Home

Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!

Frequently Asked Questions about Cromwell Court Care Home

What types of Care is Cromwell Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cromwell Court Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Cromwell Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cromwell Court Care Home to the centre of Warrington?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cromwell Court Care Home to verify any information. View our terms and conditions. Cromwell Court Care Home has an Enhanced Service - more info.