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The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.
Cromwell Court Care Home...
Care Provided by Cromwell Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Cromwell Court Care Home for full pricing details and T&Cs.
Contact Cromwell Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Tracey Eaton(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (67)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Cromwell Court Care Home Reviews (114)
Cromwell Court Care Home has a Review Score of 9.7 (9.675) out of 10, based on 28 reviews in the last 2 years.
Over all time Cromwell Court Care Home has 114 reviews.
Many thanks.
Best wishes.
My mother is a resident at Cromwell Court Care Home and seems to have settled in really well. The staff are very caring and patient with all of the residents, including one or two difficult ones. All areas are cleaned regularly. Everyone is taken into the gardens in good weather to get that important dose of the sun's rays with entertainment regularly provided. If my mother is happy then so am I.
Best wishes.
I have only one complaint and that is that on my last visit a resident was having their toenails clipped by a Chiropodist in the middle of the floor in the big room. There were toenails flying everywhere, surely it could've been done elsewhere. Nothing was said about it.
Best wishes.
My mum is a resident at Cromwell Court Care Home; she has early dementia. I visit from Dubai; my brothers and dad live locally and see Mum regularly. The staff are very attentive and are always available to make sure all residents are monitored, comfortable and kept stimulated. Security is good and all staff follow the rules and protocols which is good to see. The main thing for me is Mum is happy, comfortable and stimulated.
With best wishes,
Honor Keatley.
Mum is looking cleaner and much more settled lately, the whole team really makes an effort.
What a great review. Thank you so much for taking the time to submit it.
Wish to take this opportunity to thank the manager and her staff for their immense care and understanding of my friend who has been residing at Cromwell Court for the past 12-18 months. A recent incident highlighted that the home not only met the needs and demands of my friend but that they truly hold the best interests of my friend's health, wellbeing, and welfare to heart. After a very bumpy start, where my friend was moved from a home that she was perfectly happy in, due to its closing, Cromwell Court didn't exactly bode well in my friend's eyes. When I visited her in the first few weeks, the way the staff looked after and treated my friend, they already knew her ways. It was very reassuring and a massive relief to know she would be taken care of as an individual patient and respectful of her wishes. My friend is eating well, gaining good weight, sits in the lounge with other residents, has her nails painted regularly, and enjoys her lie-ins! Very very grateful. Thank you, you guys are epic!
What a journey you've all been on. I am so thankful that you have shared the story of you and your friend. I am so glad that your friend is well looked after. Many thanks.
Great nursing home for my friend; I know she's in safe hands. The management and the care staff are amazing, friendly and extremely hard-working individuals who genuinely do care for their residents.
Thanks for your review and for recognising how great our team is! It's good to read that you feel your friend is in safe hands.
The care and dedication that all of the staff at Cromwell Court show to the residents is amazing. From the activities they have to the bright, welcoming atmosphere they have created at the home - my nana is very happy.
It's great to hear your thoughts on Cromwell Court and particularly that your nanna is happy. Thank you for taking the time to complete a review.
Outstanding care home that goes above and beyond for their residents!
It's great to hear that your mum is doing so well and thanks for your outstanding review!
My mother is a recent arrival at Cromwell Court but she has been made very welcome, as have her visiting family. Everywhere is clean and tidy and the residents are well looked after. The manager and staff are always friendly and cheery. Mum has now happily settled in her new "home".
Twelve months ago the hospital gave up on our dad and wanted to put him on end of life, the manager requested they send him home where he belonged for the people he recognised and has grown to love and could care for him.
Due to the wonderful care he received on his return, he is now back to where he was before he went into hospital if not better.
A big thank you to the manager and staff for giving us extra time with Dad.
The staff in Cromwell Court are exceptional in their attentiveness and kindness, we are incredibly appreciative and extend our heartfelt thanks. It is always a challenging time for family members when a parent goes into full-time care and for the parent concerned. However, the staff have made this transition far less challenging than it might have been.
What a wonderful review, thank you so much. Clearly, the team are making a really positive impact and it's great for them to get this feedback. Much appreciated.
Went to visit a friend at Cromwell Court on Saturday and there were two singers who had the residents dancing and singing in the courtyard. The staff were dancing along with the residents and everyone was having such a good time. I was really impressed with the whole experience and all the smiling faces were a joy to see. Well done Cromwell Court for bringing such fun to the residents.
Thank you so much for taking the time to write your review. It's so important to recognise that as we age, we still like to have fun. It's great to see that the team have recognised this and work hard to ensure they bring fun to the lives of everyone at Cromwell Court.
Amazing staff and management, who always go above and beyond for residents and their families. The facilities are fantastic and they are always doing activities. I love that we can see how well cared for our relatives are. The difference in our grandma is unbelievable, once she settled in. I can’t thank them enough.
It's great to hear that your grandma has improved and to see the wonderful things you have written about the management and team. Thank you.
Fantastic home, manager and staff are all excellent and my mum is well looked after and really happy there. She has lived there for over three years and no complaints. Home was really good during the pandemic in keeping residents safe but also supporting visits. Well done to the manager and her team.
What a fantastic review - thank you so much for taking the time to submit it. It's wonderful to read how well the Home Manager and team have done during the pandemic and importantly, how happy your mum is.
Mum went into Cromwell Court in July 2020. During the early days of Covid-19 we weren't allowed in and just left mum in the care of people we have never met. Thankfully, and 22-months on mum is happy, well cared for and doing better in the time that she has been there. There is lots of laughter and plenty of activities daily.
Thank you for taking time to submit your review and it's great to read that there's lots of laughter!
Our Mum Is a very proud lady who was diagnosed with dementia some 4-years ago, it was a difficult decision to look into her becoming a resident in a care home. This decision was taken in June 2020 during the first lockdown, due to Mum having a short stay in the hospital. Mum settled into Cromwell Court very quickly which made our decision worthy. Mum is very happy there, which is evident in the pictures that we see online. The staff are supportive and through the recent difficult times, they have maintained the care for Mum and the residents, ensuring that they have as much understanding as possible. Most recently, being able to visit or take Mum out has been absolutely amazing. When talking to Mum she always says how much she is loved and how much she loves the staff, this shows when visiting her and seeing the staff with her. Keep going Cromwell Court.
What a truly lovely review, thank you. It is so reassuring that your mum feels loved by the team and that you too, see this.
What an amazing care home Cromwell Court is. My mum resides there and I couldn’t wish for a better home. The manager and all her staff are fantastic, caring, thoughtful and so kind to all the residents, it certainly puts my mind at rest knowing my mum is taken such good care of.
Thank you for your review. It's good to read your thoughts and to hear that you feel that you couldn't wish for a better home.
My mother is settling in well and we are all happy with the care she is receiving.
Thanks to everyone.
What a fantastic review. It's so wonderful to read about how well your mother has settled and what a relief it is for you. It's great for the team to see just what an impact they have. Thank you so much for submitting your review.
Food could be improved and has been up and down over the years. But I guess that could be down to what the elderly like to eat and Mum can be fussy. I've requested a sandwich to be made for Mum and this has never been a problem for the staff in the kitchen.
The manager runs the home well and is often seen on the units and not just in the office. She cares about all the residents like she would her own parents.
Mum has recently moved to a different unit as she now needs nursing care.
I would 100% recommend Cromwell Court for the care of your loved ones.
Thank you so much for taking the time to write this wonderful review. It's lovely for the manager and the team to see what a difference they make.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cromwell Court Care Home.
There are no upcoming events for Cromwell Court Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Cromwell Court Care Home.
Meet the Team (5)

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.
I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.
I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.
I have a brilliant team of staff who all give 100% to their roles.
I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.
I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.
I overlook three EMI residential units and manage the home in the Home Manager's absence.
I fully promote person-centred care and believe everyone should be treated as an individual.
I very much look forward to my future with Harbour Healthcare!

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.
I oversee the nursing unit here at Cromwell Court Care Home.
I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.
I am married and I have 2 sons.
I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

Hi, my name is Pauline, and I am the Administrator here at Cromwell Court Care Home

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.
I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.
I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!
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