Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.7 100 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracey Eaton (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Cromwell Court Care Home Reviews (100)

Total of 100, showing 61-80
9.7

Cromwell Court Care Home has a Review Score of 9.7 (9.708) out of 10, based on 30 reviews in the last 2 years. Over all time Cromwell Court Care Home has 100 reviews.

Overall Experience

  • 90
  • 8
  • 1
  • 0
  • 1

Date Published

100
6
11
30
70

Review from Jan F (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, manager and staff are all excellent and my mum is well looked after and really happy there. She has lived there for over three years and no complaints. Home was really good during the pandemic in keeping residents safe but also supporting visits. Well done to the manager and her team.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review - thank you so much for taking the time to submit it. It's wonderful to read how well the Home Manager and team have done during the pandemic and importantly, how happy your mum is.

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Review from Vivian M (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Cromwell Court in July 2020. During the early days of Covid-19 we weren't allowed in and just left mum in the care of people we have never met. Thankfully, and 22-months on mum is happy, well cared for and doing better in the time that she has been there. There is lots of laughter and
plenty of activities daily.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking time to submit your review and it's great to read that there's lots of laughter!

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Review from Carole B (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum Is a very proud lady who was diagnosed with dementia some 4-years ago, it was a difficult decision to look into her becoming a resident in a care home. This decision was taken in June 2020 during the first lockdown, due to Mum having a short stay in the hospital. Mum settled into Cromwell Court
very quickly which made our decision worthy. Mum is very happy there, which is evident in the pictures that we see online. The staff are supportive and through the recent difficult times, they have maintained the care for Mum and the residents, ensuring that they have as much understanding as possible. Most recently, being able to visit or take Mum out has been absolutely amazing. When talking to Mum she always says how much she is loved and how much she loves the staff, this shows when visiting her and seeing the staff with her. Keep going Cromwell Court.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a truly lovely review, thank you. It is so reassuring that your mum feels loved by the team and that you too, see this.

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Review from S B (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing care home Cromwell Court is. My mum resides there and I couldn’t wish for a better home. The manager and all her staff are fantastic, caring, thoughtful and so kind to all the residents, it certainly puts my mind at rest knowing my mum is taken such good care of.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for your review. It's good to read your thoughts and to hear that you feel that you couldn't wish for a better home.

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Review from Paul B (Son of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about my mother going into a care home but after seven years of looking after her, as her dementia is progressing, it was time to find her somewhere that could take better care than we could provide. For the first time in all these years, I recently came out of Cromwell Court Care
Home with a feeling I thought I'd never have.....total relief, knowing what a nice place it is with very friendly and caring staff.
My mother is settling in well and we are all happy with the care she is receiving.
Thanks to everyone.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review. It's so wonderful to read about how well your mother has settled and what a relief it is for you. It's great for the team to see just what an impact they have. Thank you so much for submitting your review.

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Review from Jacqueline B (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live at Cromwell Court Care Home in February 2015, the care has been excellent on the residential unit for the past seven years, the staff have all been amazing and met all Mum's care needs. They regularly have singers and entertainment and activities are very good.
Food could be improved
and has been up and down over the years. But I guess that could be down to what the elderly like to eat and Mum can be fussy. I've requested a sandwich to be made for Mum and this has never been a problem for the staff in the kitchen.
The manager runs the home well and is often seen on the units and not just in the office. She cares about all the residents like she would her own parents.
Mum has recently moved to a different unit as she now needs nursing care.
I would 100% recommend Cromwell Court for the care of your loved ones.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for taking the time to write this wonderful review. It's lovely for the manager and the team to see what a difference they make.

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Review from Sharon P (Sister of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went to live at Cromwell Court Care Home due to her being unsafe at home, it was the hardest decision as a family we had to make. It was also the best decision we made, we could not have found a better home. The staff are just amazing and the care they give is outstanding. I would also like
to thank the manager for accepting my sister into her lovely home.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review. Thank you so much for taking the time to write a review for us. It's great for the team to see what a difference they make.

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Review from Julie D (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Cromwell Court for two years. He is so at home there, the manager and all the staff are amazing with him. He was admitted to hospital in July, whilst in there he refused to take his medication, doctors suggested stopping all medications and putting Dad on end of life. Once
he returned home, seeing all those lovely kind, familiar faces, he started taking his medications.....he's doing really well. This is all down to the love and care at Cromwell Court Care Home. We can't thank all the staff enough.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Wow - what a testament to the fantastic work of the team at Cromwell. It's very moving to read what a difference they have made to your dad,. Thank you for sharing this.

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Review from Lorraine B (Daughter of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home since March 2020, she is extremely happy there and the staff are lovely, nothing is too much trouble. They have plenty of activities going on, a lovely garden for the residents to walk round. Highly recommended.

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Review from Andi P (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t have chosen a better care home. My mum was admitted in the middle of the Covid pandemic. I honestly cannot thank the staff enough for taking such good care of her, she has never looked so well. We can now visit when we like which is such a relief as we can pop in when we please. Cannot thank
the manager enough. You need more managers like her. So approachable and genuinely cares about every resident. Keep up the good work team Cromwell Court.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review. Thank you so much for taking the time to share your thoughts.

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Review from Stephanie B (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has currently been a resident of Cromwell Court's nursing unit since November 2020, after being ill for some nine weeks in hospital. She was admitted to the care home mid-Covid outbreak and it was some months before I was able to visit. During that time and since, the staff have been incredible.
They are absolutely amazing and the love and care they show, not only to my mum and myself but every single resident, is fantastic. I truly couldn't wish for anywhere better for my mum to be cared for. The nursing team do such an amazing job and I really cannot thank them enough, absolutely nothing is too much trouble. I know that Mum can be extremely challenging at times and I am put at ease knowing she is in such good hands.
Cromwell Court is outstanding. Each individual bedroom/ensuite is spotlessly clean and so comfortable and accommodating. Definitely home from home and somewhere I would have no hesitation in recommending.
A massive well done to you all. Thank you.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review - thank you. The team will be thrilled to read what a difference they have made for all of you. Thank you for sharing your thoughts.

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Review from Carol H (Daughter of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia so as a family we decided that the best thing for Mum's safety had to be a care home, we chose Cromwell Court after looking at a lot of care homes and talking to a lot of people, and to be quite honest it was a very good decision, Mum is being looked after very well and the staff
are great with her. Thank you to the manager and all the staff

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Review from Wayne M (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best decision my family and I have ever made. They are truly professional and treat my mother as if they were actually part of their own family.
Not only that they treat myself and my family exactly the same way.
Times like these it's a blessing to know we don't worry about how Mum's doing.
And
on a personal note, the manager is a step up from perfection.
Cromwell Court we thank you.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for your wonderful review. I will personally thank the manager- she is a great leader of her team. I'm glad your mother and your family feel so happy.

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Review from Jane P (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this lovely home. She is very well cared for, she is settled, at the present time we can only visit her briefly as she has only just gone in there. The staff are fantastic, very helpful and caring, I call it her new house, the manager is amazing, the staff are so caring. Thank you to each
and every one of you.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. It's great for the team to see feedback like this and to feel appreciated. I'm glad your mum is settled and doing well.

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Review from Shelley M (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Cromwell Court in February after a long six weeks in hospital, since Dad arrived at Cromwell Court I have noticed a great change in his behaviour, it’s amazing. My dad's bedroom is a great size with an en-suite, the staff there are very helpful and totally committed, their garden is
beautiful and very secure, great to see pictures on Facebook of the residents having fun times. Thank you manager and staff for all your support with my dad.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I'm glad your dad is getting on so well. Thank you for sharing your thoughts. The whole team work so hard it's great to see they are appreciated.

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Review from A C (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has made great progress since arriving here a few weeks ago. He seems very happy and settled. The staff are all fabulous and nothing ever seems too much trouble for them. My father-in-law enjoys the company of the staff and they all treat him with dignity and respect. The home is very
clean and doesn't have that awful smell associated with other care homes we have visited. Thank you for making a difficult situation much easier.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review and it's great to read that your father is doing so well. Thank you for taking the time to share your views.

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Review from Audrey J (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into the care of Cromwell Court nursing unit after referral from the district nurses looking after her. This decision was acceptable for me after looking at various care homes in the area. I cannot tell you how much I appreciated the care and attention she received in the short time
she was there. They looked after her very very well and that gave me great confidence in both the nursing staff and carers. Sadly she passed away whilst in their care and they looked after her in a dignified manner. Nothing was too much trouble for them from start to the end.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. I'm so sorry you have lost your mother and really do appreciate you taking the time to let the team know about your positive experience.

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Review from Michelle D (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to start by saying that this care home has been absolutely fantastic in caring for my nan. All of the staff, all the night staff, reception staff and many more. You were all amazing. You made our visits safe and welcoming. Nothing was too much trouble and we can't thank you all enough for
that. My nan was loved by all who met her and she loved you all in return. You truly are very special people in my heart.
Thank you for being amazing and ensuring my nan was cared for in the best possible way, comfortable, safe and as happy as she could have been under her circumstances.
Thank you once again Cromwell Court for everything.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your wonderful review. It is lovely for the team to be able to read your thoughts and know they have done a fantastic job.

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Review from Louise C (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I have dealt with have been amazing and nothing is too much trouble, always go above and beyond!
After spending a time in hospital, my dad requires nursing care and I can't thank the staff enough for all they are doing for my dad. Every time he has needed any additional requirements and we
have spoken to the team, they had already noted and either resolved or resolving in house or via a GP. It is the first time I have ever been involved with a care home and I am glad to say they have eradicated any fears that I had, it is very hard for family to hand caring for a loved one over to others.
Please note the only reason I have stated don't know to value for money is that at the moment my dad's care is paid for, I have no idea what the rate is so feel unable to comment.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your honest and very positive review. The team at Cromwell do a fantastic job and it's clear that this has had a positive impact on your dad and yourself.

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Review from Debbie W (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my mum very well, show her a lot of attention.
Always laughing and smiling when I go to see her, seems very settled, very welcoming to family.
Handling the Covid pandemic very well, lost no residents, excellent.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for the wonderful review. It's lovely to think of your mum laughing and smiling.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Cromwell Court Care Home is calculated as follows: ( (291 Excellents x 5) + (45 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 359 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (4)

Tracey

Tracey Eaton

Job Title: Registered Manager

Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hazel

Hazel Davies

Job Title: Deputy Home Manager

Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!

Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator

Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!

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