Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.8 106 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracey Eaton (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Cromwell Court Care Home Reviews (106)

9.8

Cromwell Court Care Home has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years.
Over all time Cromwell Court Care Home has 106 reviews.

Overall Experience
  • 96
  • 8
  • 1
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Date Published
  • 106
  • 15
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Reviewer Connection to Cromwell Court Care Home
  • 55
  • 21
  • 7
  • 5
  • 5
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  • 1
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Total of 106, showing 41-60
Review from Andrea L (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming and bright, clean and fresh.
All staff do an amazing job, from the domestics, and carers to the seniors.
All staff are friendly and attentive and empathetic.
Activities coordinators are just brilliant, they create fun and laughter every day.
Really well-led, and the manager is very involved.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful 5* review. Thank you for taking the time to submit this. The team will love reading your positive comments.


With best wishes.

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Review from Wendy M (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been there for 2 weeks now and I have seen an amazing difference in her behaviour, she has seem to have settled in brilliantly her moods are more stable and happier as they always have some activity to keep their brains active and keep their motor skills going. The staff are brilliant, always
attentive and brilliant with communicating and always catering to my mum's needs.
The very tidy and hygienic room is nicely laid out and the food menu is good.
Health and safety meet to the requirements needed.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for sharing your wonderful review. It really goes to show that it's a whole home effort to ensure our residents get the great care they deserve. I look forward to meeting your mum next time I'm at Cromwell.


With best wishes

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Review from Michelle M (Daughter of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We put our mum in here for respite care and we were very anxious at first. The staff reassured us, were amazing and settled Mum in quickly. I loved every minute Mum was in here. Staff are above and beyond outstanding, entertainment for the residents was second to none, and safeguarding is paramount
here too. All residents are happy and content. I cannot fault the carers or the place at all. The bedrooms are well-sized and kept very clean. Outstanding place.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic 5* review. Thank you so much for taking the time to submit it. It's great to read how pleased you are.


With best wishes

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Review from Lindsey G (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has vascular dementia and needed assisted living. Cromwell Court is amazing, the staff are all lovely, well trained and have gone the extra mile to help him settle in. There is always something going on, the activities team are brilliant at stimulating and occupying all the residents and making
sure everyone is involved. My dad is thriving and looks better than ever, this is all down to the wonderful care he is receiving. I would highly recommend thank you so much.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic 5* review - thank you so much. It's great for the team to read about the positive impact they have on residents and their wider families.
With best wishes.

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Review from Jo H (Daughter of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy that I chose Cromwell Court for my dad, who had lived with me for nearly six years. Dad has dementia/Alzheimers and had really become unmanageable for me on my own.
Since moving to Cromwell Court in February I have noticed that he is really happy there, all the staff and the manager go
above and beyond to look after everyone with loving care. The activities programme is superb and all the residents are encouraged to join in. They have a social media page on which I can see my dad having fun and looking great. All the staff take the time to get to know all the residents and their families. On residents' birthdays, staff make a cake with candles and everyone sings Happy Birthday.
I really can't recommend this care home enough they go above and beyond every one of them.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much. The team really do make a difference and it's great to hear how happy both you and your dad are.
With best wishes.

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Review from Jane W (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Cromwell Court Care Home enough for the care they give my mum. It really is the best home in Warrington. The manager puts your mind at rest and knows the residents very well. The care staff are amazing, they always have a smile on their faces whenever I go and the activity girls are always
planning things and keeping people amused. The home is spotless and there are never any odours so hats off to the domestic staff. I could write forever and the above are just a few positives. Highly recommend Cromwell Court.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Wow! What a review. Thank you so much for sharing how great our team are at Cromwell Court. Delivering great care really is a whole team effort.
With best wishes,
Honor.

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Review from Derek S (Husband of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Cromwell Court for over a year now and was very upset not to be able to care for her any more, but the care she receives there is far better than I can do. All the staff for their very best for her and it puts my mind at rest to know that they look after her increasing needs so ably,
even down to the special food she has to have as she can't swallow very well. This month they did a special Valentine's Day dinner for residents and families, which was a great success and appreciated by all, as their efforts throughout this year. The staff each deserve a medal!
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. It's great to read how well your wife is being looked after by the team at Cromwell and that due to their care - it puts your mind at rest.
Best wishes.

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Review from Karen O (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had been living at home with us so I had reservations about moving him into a home. We'd looked at a couple of others but as soon as we walked into Cromwell Court Care Home and met the manager we knew this was the one.
He's been there for just over a week now, his room is cosy and he's already
been taken out for lunch! The staff really do seem to care about the residents which puts my mind at rest.
It's nice to know that I can visit whenever I want, access is simple and parking spaces are plentiful.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Hi! We are so glad that you are happy with your decision to move your Dad into Cromwell Court Care Home and that he is settling into his cosy room so well. He is in great hands with the manager and her team and they do love their trips out for lunch! The staff really do care about looking after your Dad and he's a pleasure to have with us. We look forward to you visiting whenever you like! Kind regards, Honor.

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Review from Rachel B (Daughter of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home is clean and carers are welcoming and helpful. My dad says it's the best care home in Warrington bless him. The manager is very supportive regarding issues with my dad. The meals are really nice too.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your review and I have to say that I agree with your dad!
Best wishes,
Honor Keatley.

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Review from Mark B (Son-in-law of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They look after my Irish Queen with dignity, compassion and care.
They give her the love and support we give her as a family. She enjoys being stimulated and a good natter and a cheeky liquor or wee dram of whisky on a Friday. She loves the staff and they love her in return, they like to tease each
other and joke with her when we take her out on a Sunday so the extended family can see her and she gets to see her grandchildren and great-grandchildren.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I know your Irish Queen well and my Friday nights don't start until I have raised a glass with her. She is a wonderful character and loved by all. Thank you for sharing your thoughts and for making me smile thinking about her.
Best wishes.

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Review from Alan T (Son-in-law of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner and I regularly visit her mother, who has been a resident of Daresbury Wing for two years. In that time, we have been struck by how well the wing is run.
We have found the clinical lead and the nursing team to be very compassionate and caring, going out of their way to provide a warm and
comfortable experience for both residents and visitors alike.
A big thank you to the manager and the office staff for their advice and guidance through this difficult time.
If you are looking for a place for your loved one, give Cromwell Court Care Home serious consideration.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your 5* review. It's fantastic to read about your positive experience.
With best wishes,
Honor Keatley
Managing Director

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Review from J S (Son of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been in a week, settled rapidly, chatty and engaged. Marvellous.
Staff seem really on the ball.
We had reservations about moving Mum into a home, quickly quashed. Access is good, sensible, well monitored, secure visiting arrangements and there is plenty of parking.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Fantastic to hear how well your mum has settled so quickly. I look forward to meeting her next time I visit.
Best wishes,
Honor.

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Review from Tony R (Son of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to the manager and the team for their ongoing care of our mum. In very difficult circumstances they show care and patience to give her the best help possible at a time when she needs it most.
Many thanks.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review. Thank you so much for taking the time to submit it.
Best wishes.

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Review from Michael P (Son of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at Cromwell Court Care Home and seems to have settled in really well. The staff are very caring and patient with all of the residents, including one or two difficult ones. All areas are cleaned regularly. Everyone is taken into the gardens in good weather to get that important
dose of the sun's rays with entertainment regularly provided. If my mother is happy then so am I.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much for taking the time to submit it. It's great to read that your mother has settled well.
Best wishes.

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Review from Andrew P (Son of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I am happy that my mum is a resident here at Cromwell Court Care Home as they seem to look after her adequately well. I haven't experienced much of the events that are on offer to Mum so I can't comment much. If Mum was more capable and able to review Cromwell Court herself, I think she'd be
happy too.
I have only one complaint and that is that on my last visit a resident was having their toenails clipped by a Chiropodist in the middle of the floor in the big room. There were toenails flying everywhere, surely it could've been done elsewhere. Nothing was said about it.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to write a review. I would have hoped that any personal care would be carried out in an appropriate area so I will discuss this with the home manager. I am glad you are happy that your mum is a resident at Cromwell Court.
Best wishes.

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Review from Stephen P (Son of Resident) published on 12 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Cromwell Court Care Home; she has early dementia. I visit from Dubai; my brothers and dad live locally and see Mum regularly. The staff are very attentive and are always available to make sure all residents are monitored, comfortable and kept stimulated. Security is good and
all staff follow the rules and protocols which is good to see. The main thing for me is Mum is happy, comfortable and stimulated.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for taking the time to write a review. It's great to read that your mum is happy, that must be reassuring for you, living so far away.
With best wishes,
Honor Keatley.

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Review from S B (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was admitted on 20th of May, the staff and management have shown nothing but kindness, keep up the good work.
Mum is looking cleaner and much more settled lately, the whole team really makes an effort.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a great review. Thank you so much for taking the time to submit it.

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Review from C R (Friend of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wish to take this opportunity to thank the manager and her staff for their immense care and understanding of my friend who has been residing at Cromwell Court for the past 12-18 months. A recent incident highlighted that the home not only met the needs and demands of my friend but that they truly hold
the best interests of my friend's health, wellbeing, and welfare to heart. After a very bumpy start, where my friend was moved from a home that she was perfectly happy in, due to its closing, Cromwell Court didn't exactly bode well in my friend's eyes. When I visited her in the first few weeks, the way the staff looked after and treated my friend, they already knew her ways. It was very reassuring and a massive relief to know she would be taken care of as an individual patient and respectful of her wishes. My friend is eating well, gaining good weight, sits in the lounge with other residents, has her nails painted regularly, and enjoys her lie-ins! Very very grateful. Thank you, you guys are epic!
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a journey you've all been on. I am so thankful that you have shared the story of you and your friend. I am so glad that your friend is well looked after. Many thanks.

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Review from S R (Friend of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great nursing home for my friend; I know she's in safe hands. The management and the care staff are amazing, friendly and extremely hard-working individuals who genuinely do care for their residents.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks for your review and for recognising how great our team is! It's good to read that you feel your friend is in safe hands.

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Review from Emma B (Granddaughter of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and dedication that all of the staff at Cromwell Court show to the residents is amazing. From the activities they have to the bright, welcoming atmosphere they have created at the home - my nana is very happy.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

It's great to hear your thoughts on Cromwell Court and particularly that your nanna is happy. Thank you for taking the time to complete a review.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Cromwell Court Care Home is calculated as follows: ( (295 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 357 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Tracey

Tracey Eaton

Job Title: Registered Manager Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hazel

Hazel Davies

Job Title: Deputy Home Manager Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!

Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!

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