Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.7 100 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracey Eaton (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Cromwell Court Care Home Reviews (100)

Total of 100, showing 21-40
9.7

Cromwell Court Care Home has a Review Score of 9.7 (9.708) out of 10, based on 30 reviews in the last 2 years. Over all time Cromwell Court Care Home has 100 reviews.

Overall Experience

  • 90
  • 8
  • 1
  • 0
  • 1

Date Published

100
6
11
30
70

Review from Daryl K (Stepson of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father is in respite care at Cromwell Court and in the last two months that he has been staying there, I have nothing but good things to say about the friendly staff and helpful supervisors / managers. They answered all our concerns and reservations as you would when you leave your father in
a home after living at the family home for forty years. The home arranged an Elvis karaoke, which my father really enjoyed and joined in. It's one of the things he still enjoys and stimulates him. The home even has its own mini pub, which creates a good social atmosphere. A big thank you to all the staff, who have helped us through this stressful family event.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your review and five star rating. Moving a loved one into care is a huge decision and it's so lovely to read of your positive experience. I was at Cromwell recently while 'Elvis' was performing and everyone really was having a great time. The Drunken Duck pub is indeed a great place for our residents to enjoy. With best wishes, Managing Director.

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Review from Chris D (Son of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the senior activities coordinator for helping with my mum’s birthday celebration in a Public House.
My mum had a wonderful time with her family.
The staff at Cromwell Court were absolutely fantastic with Mum and I would like to say they are credit to the home.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for writing a review.
It's great to hear about your mum's birthday celebration. Sounds like fun.
With best wishes.

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Review from E K (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak for my family and for my dementia suffering father when I say this. The story will resonate with many readers of reviews when making what seems like a guilty decision, to place someone you care about into the hands of a strangers. The stress, anxiety and constant questioning yourself if you’re
making the right decision, which ultimately has to be done to look after the welfare of the person you love when it becomes too much for anyone (or more person) to have the ability to and you've exhausted all avenues. When we were informed about Cromwell Court, we had knowledge about the care home. I say this eight weeks later, Cromwell Court staff and management have made themselves and extended part of our family in such a short period of time. My father is less anxious, more involved and smiling more. The care, love, compassion, involvement and attention provided throughout the day is unbelievable. I highly recommend you visit and see yourself.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a heartfelt and lovely review. As you say, there are so many emotions when deciding to move a loved one into care but it's great that the manager and Cromwell team have had such a positive impact, not only on your father, but also his wider family. Thank you so much for sharing your thoughts.
With best wishes, Managing Director.

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Review from C B (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring team who made my dad's last year positive, comfortable and fun, in spite of his severe dementia. Thank you.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Firstly, I'm sorry to hear you lost your dad. I'm glad to read though, that his time at Cromwell was positive and he had fun.
With best wishes.

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Review from Yvonne M (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff who took good care of my mum. Good size room with en-suite WC and wash hand basin. Decent food choice, something to suit most people I think. Daily activities and birthdays are always celebrated.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review, thank you so much for taking the time to write it.
With best wishes.

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Review from D D (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is they do a fantastic job looking after my mum. They do daily activities, take them out and have have singers on. They do a lot to make our family feel at home. Great caring staff. I'd recommend this home. The manager is very easy to get on with and talk to. One staff member in particular
does a lot by organising things for our family member who stays in Cromwell Court. Staff are so friendly. Can't say anything but one hundred percent happy my mum is with these carers. Makes me happy.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your five stat rating and wonderful review. It's so good to read that you are happy. With best wishes, Managing Director.

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Review from Nicola C (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff enough for the way they looked after my nan. Every time I visited they were always doing fun stuff, keeping her entertained, and were so friendly. Would highly recommend this home if any more family members need 24 hour care.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review and thank you so much for rating us five star!
It's great to read how well your nan is looked after.
With best wishes, Managing Director.

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Review from J B (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. Friendly staff. The place is always kept nice and clean. The staff go above and beyond for their residents. Lots of activities go on, so residents are always kept busy. I can't recommended Cromwell Court enough.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks so much for your five star review and enthusiastic comments. It's great to read about your experience.
With best wishes, Managing Director.

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Review from P H (Friend of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff treat residents like their own family, lots of activities to do, the manager is very welcoming, would recommend. The home is very clean, the staff are very hardworking, love the new pub and love seeing all the photos on social media of all residents having a lovely time.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks so much for your review and for 5* - the pub really is great isn't it?
With best wishes.

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Review from L R (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

At first, we were thinking this was a great place for our father on DTA, however, we are desperately sad about dad's decline and our family having to remind staff about our dad's needs. We currently have a 6-page complaint ongoing.
The website is inaccurate so please check prior to sending anyone there
as we would hate anyone to go through what our dad and our family are going through.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I am aware of your concerns and cannot comment currently.


Many thanks,

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Review from Jackie T (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home as the care and attention Mum receives is above and beyond.
Every member of staff is so helpful and happy it has a great effect on the residents.
The staff chat with each resident and get to know their personalities.
They encourage residents to join in on a variety
of activities.
It is clean and tidy and well maintained.
A big thank you to you all at Cromwell it is you that make it a home.
Simply the best.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review - thank you so much.
It's great to hear your thoughts and to receive a 5* review!
With best wishes.

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Review from Tammy B (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, this is not just a business it’s a home with staff who genuinely care. Best decision we made bringing my mum to live here. Spotlessly clean and lovely rooms. We were encouraged to personalise Mum's room by the manager to make it familiar. The manager is amazing always chats and interacts
with everyone. Activities are brilliant, always something going on to keep everyone busy. The lovely garden as well. Thank you for caring for my mum it really does make it easier for us as a family to see her so happy.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful 5* review. Thank you so much for taking the time to write it. It's so lovely to read how the whole team have had such a positive impact, not only on your mum but also you as her family.


With best wishes

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Review from Billy S (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited other care homes but found this to be the one that would be best suited to my mum's needs. Friendly staff and lots of activities to keep my mum busy. Since moving in, she has become more active and is a lot happier.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review. It's so great to read how well your mum's doing.


With best wishes

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Review from Andrea L (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and bright, clean and fresh.
All staff do an amazing job, from the domestics, and carers to the seniors.
All staff are friendly and attentive and empathetic.
Activities coordinators are just brilliant, they create fun and laughter every day.
Really well-led, and the manager is very involved.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful 5* review. Thank you for taking the time to submit this. The team will love reading your positive comments.


With best wishes.

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Review from Wendy M (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been there for 2 weeks now and I have seen an amazing difference in her behaviour, she has seem to have settled in brilliantly her moods are more stable and happier as they always have some activity to keep their brains active and keep their motor skills going. The staff are brilliant, always
attentive and brilliant with communicating and always catering to my mum's needs.
The very tidy and hygienic room is nicely laid out and the food menu is good.
Health and safety meet to the requirements needed.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for sharing your wonderful review. It really goes to show that it's a whole home effort to ensure our residents get the great care they deserve. I look forward to meeting your mum next time I'm at Cromwell.


With best wishes

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Review from Michelle M (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We put our mum in here for respite care and we were very anxious at first. The staff reassured us, were amazing and settled Mum in quickly. I loved every minute Mum was in here. Staff are above and beyond outstanding, entertainment for the residents was second to none, and safeguarding is paramount
here too. All residents are happy and content. I cannot fault the carers or the place at all. The bedrooms are well-sized and kept very clean. Outstanding place.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic 5* review. Thank you so much for taking the time to submit it. It's great to read how pleased you are.


With best wishes

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Review from Lindsey G (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has vascular dementia and needed assisted living. Cromwell Court is amazing, the staff are all lovely, well trained and have gone the extra mile to help him settle in. There is always something going on, the activities team are brilliant at stimulating and occupying all the residents and making
sure everyone is involved. My dad is thriving and looks better than ever, this is all down to the wonderful care he is receiving. I would highly recommend thank you so much.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic 5* review - thank you so much. It's great for the team to read about the positive impact they have on residents and their wider families.
With best wishes.

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Review from Jo H (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that I chose Cromwell Court for my dad, who had lived with me for nearly six years. Dad has dementia/Alzheimers and had really become unmanageable for me on my own.
Since moving to Cromwell Court in February I have noticed that he is really happy there, all the staff and the manager go
above and beyond to look after everyone with loving care. The activities programme is superb and all the residents are encouraged to join in. They have a social media page on which I can see my dad having fun and looking great. All the staff take the time to get to know all the residents and their families. On residents' birthdays, staff make a cake with candles and everyone sings Happy Birthday.
I really can't recommend this care home enough they go above and beyond every one of them.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much. The team really do make a difference and it's great to hear how happy both you and your dad are.
With best wishes.

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Review from Jane W (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Cromwell Court Care Home enough for the care they give my mum. It really is the best home in Warrington. The manager puts your mind at rest and knows the residents very well. The care staff are amazing, they always have a smile on their faces whenever I go and the activity girls are always
planning things and keeping people amused. The home is spotless and there are never any odours so hats off to the domestic staff. I could write forever and the above are just a few positives. Highly recommend Cromwell Court.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Wow! What a review. Thank you so much for sharing how great our team are at Cromwell Court. Delivering great care really is a whole team effort.
With best wishes,
Honor.

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Review from Derek S (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Cromwell Court for over a year now and was very upset not to be able to care for her any more, but the care she receives there is far better than I can do. All the staff for their very best for her and it puts my mind at rest to know that they look after her increasing needs so ably,
even down to the special food she has to have as she can't swallow very well. This month they did a special Valentine's Day dinner for residents and families, which was a great success and appreciated by all, as their efforts throughout this year. The staff each deserve a medal!

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. It's great to read how well your wife is being looked after by the team at Cromwell and that due to their care - it puts your mind at rest.
Best wishes.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Cromwell Court Care Home is calculated as follows: ( (291 Excellents x 5) + (45 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 359 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (4)

Tracey

Tracey Eaton

Job Title: Registered Manager

Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hazel

Hazel Davies

Job Title: Deputy Home Manager

Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!

Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator

Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!

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