Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.8 106 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracey Eaton (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Cromwell Court Care Home Reviews (106)

9.8

Cromwell Court Care Home has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years.
Over all time Cromwell Court Care Home has 106 reviews.

Overall Experience
  • 96
  • 8
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Date Published
  • 106
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Reviewer Connection to Cromwell Court Care Home
  • 55
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Total of 106, showing 21-40
Review from R C (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother's needs are cared for. As a late-stage dementia patient, she needs 24-hour full assistance. She seems comfortable. Nursing managers and staff will raise any concerns or issues. She needs regular cleaning after food and nappy changes. Recommendation certain members of staff stand out and deserve
special recognition.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to submit your review. It's good to read that your mum's needs are cared for. It would be good to know who those team members are that deserve special recognition. Maybe you could let me know by emailing info@harbourhealthcare.co.uk? With best wishes.

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Review from Sue J (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Cromwell Court enough. All the staff are stars, they are caring, thoughtful, and amazing at what they do. My mum has been there for a month and doesn't want to leave! She is well looked after by the attentive staff, loves everyone, and says she's staying put. Her mental health and demeanour
have improved 100% since being there.
She has made friends, loves the activities and we have peace of mind that she is in a safe environment. Her Altzimers are regularly checked, as is her general health and we are informed straight away if there are any issues.
My mum says all the staff are angels and she couldn't fault them.
My mum is a character and fits in just right lol
The home manager is down to earth (as are all the staff) and manages the home impeccably.
The activities, the food, and all the surroundings are excellent. We would highly recommend Cromwell Court and I'm so glad I chose them to look after my mum in her twilight years.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Wow, what a review. It made me smile because you have summed up Cromwell Court and its team perfectly. I can't wait to meet your mum and completely understand when you say she is a character and fits in just right! With best wishes.

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Review from Bev B (Father of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Cromwell Court for some time now and he is very happy and settled. The staff are excellent and cannot do enough for my Dad, the two ladies who coordinate the activities are fantastic and go above and above to ensure that my Dad is happy and comfortable including taking him for his
haircut on a regular basis which is a fantastic help to both myself and my sister and we both work fulltime. The home is very clean and the garden area is great, my Dad loves gardening and the home has bought a greenhouse and has a regular subscription for seeds for the home and my Dad to help grow.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review and thanks for the 5* rating too! It's great to read about your Dad's life at Cromwell Court. It sounds like he's having a great time and managing to keep up with his passion for gardening. Fantastic! With best wishes.

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Review from Sharon W (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is so much to say but not enough space. Mum went to Cromwell from the hospital and we as a family were very apprehensive but our minds were soon changed and our worries vanished. She has settled in so well and loves the daily activities. She has been on trips out and loves going in the drunken
duck, what a brilliant idea that was. The staff are amazing and you can see they care so much about everyone.
The manager is approachable and you can nip in her office anytime, she puts our minds at ease.
The home is clean and odorless and the garden is lovely.
Big thanks from all our family for making Mum so welcome.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review and rating! Thank you so much. So many families have that feeling of apprehension when beginning their care seeker journey and will no doubt appreciate reading about your fantastic experience and that of your mum. Thanks for sharing. With best wishes.

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Review from D B (Son-in-law of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the dedicated staff who work so hard to make sure every need is taken care of. Very clean good food and fantastic entertainment are offered to residents, very good management team, I would recommend this home to anyone who requires care.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review and rating. Thank you so much for taking the time to share your thoughts. Best wishes.

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Review from S D (Mother of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is lovely and the staff are amazing with my mum, she loves them all. There are always activities on in days to keep them entertained and it is one of the nicest homes there is, nowhere else I would want my mum to be.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review and thank you so much for the five-star rating! The team really do make a difference to the lives of not only our residents but their wider family as well. With best wishes, Managing Director.

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Review from S S (Niece of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very homely environment within the home and friendly, kind staff. Residents are encouraged to eat in a dining room setting and use the lounge area together which we thought was particularly beneficial to my uncle. Rooms are bright and modern and the whole home and outside areas are well-kept, very
clean and tidy. The home manager was always available to help during weekdays, understanding and compassionate of our needs as a family of a resident. We also received feedback from a social worker who assessed my uncle whilst he was a resident and they commented how impressed they were about the kindness of the staff towards residents. Thank you from all my family for looking after my uncle it’s very much appreciated.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for your thoughtful review and fantastic rating.
It's wonderful to read about your uncle's experience at Cromwell Court.
I'm sure your review will give reassurance to other care seekers that Cromwell Court is a great place to be.


With best wishes

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Review from David G (Son-in-law of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cromwell Court provides a great family experience for the people under their care. We recently used one of the rooms to hold a birthday party and the staff were amazing decorating the room and providing food and drink to help the celebration along. The care home is a really welcoming place with a family
feel and would recommend to anyone looking to find a safe and secure well well-managed place for their relatives. Top marks to the manager and the team.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your enthusiastic review and 5* rating!
It's so helpful for other care seekers to get a real insight into life in Cromwell Court, from someone who has first-hand experience.
With best wishes.

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Review from D M (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Staff were very pleasant, as usual. Saw Mum in her room, so more personal. Had a nice chat. Xmas decorations up, so felt festive. Mum was in main lounge area with other residents when I left, so good for interaction.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for sharing your thoughts and experience when visiting your mum. With best wishes, Managing Director.

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Review from Daryl K (Stepson of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-father is in respite care at Cromwell Court and in the last two months that he has been staying there, I have nothing but good things to say about the friendly staff and helpful supervisors / managers. They answered all our concerns and reservations as you would when you leave your father in
a home after living at the family home for forty years. The home arranged an Elvis karaoke, which my father really enjoyed and joined in. It's one of the things he still enjoys and stimulates him. The home even has its own mini pub, which creates a good social atmosphere. A big thank you to all the staff, who have helped us through this stressful family event.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your review and five star rating. Moving a loved one into care is a huge decision and it's so lovely to read of your positive experience. I was at Cromwell recently while 'Elvis' was performing and everyone really was having a great time. The Drunken Duck pub is indeed a great place for our residents to enjoy. With best wishes, Managing Director.

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Review from E K (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I speak for my family and for my dementia suffering father when I say this. The story will resonate with many readers of reviews when making what seems like a guilty decision, to place someone you care about into the hands of a strangers. The stress, anxiety and constant questioning yourself if you’re
making the right decision, which ultimately has to be done to look after the welfare of the person you love when it becomes too much for anyone (or more person) to have the ability to and you've exhausted all avenues. When we were informed about Cromwell Court, we had knowledge about the care home. I say this eight weeks later, Cromwell Court staff and management have made themselves and extended part of our family in such a short period of time. My father is less anxious, more involved and smiling more. The care, love, compassion, involvement and attention provided throughout the day is unbelievable. I highly recommend you visit and see yourself.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a heartfelt and lovely review. As you say, there are so many emotions when deciding to move a loved one into care but it's great that the manager and Cromwell team have had such a positive impact, not only on your father, but also his wider family. Thank you so much for sharing your thoughts.
With best wishes, Managing Director.

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Review from C B (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring team who made my dad's last year positive, comfortable and fun, in spite of his severe dementia. Thank you.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Firstly, I'm sorry to hear you lost your dad. I'm glad to read though, that his time at Cromwell was positive and he had fun.
With best wishes.

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Review from Yvonne M (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff who took good care of my mum. Good size room with en-suite WC and wash hand basin. Decent food choice, something to suit most people I think. Daily activities and birthdays are always celebrated.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review, thank you so much for taking the time to write it.
With best wishes.

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Review from Nicola C (Granddaughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the staff enough for the way they looked after my nan. Every time I visited they were always doing fun stuff, keeping her entertained, and were so friendly. Would highly recommend this home if any more family members need 24 hour care.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review and thank you so much for rating us five star!
It's great to read how well your nan is looked after.
With best wishes, Managing Director.

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Review from J B (Granddaughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home. Friendly staff. The place is always kept nice and clean. The staff go above and beyond for their residents. Lots of activities go on, so residents are always kept busy. I can't recommended Cromwell Court enough.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks so much for your five star review and enthusiastic comments. It's great to read about your experience.
With best wishes, Managing Director.

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Review from P H (Friend of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, staff treat residents like their own family, lots of activities to do, the manager is very welcoming, would recommend. The home is very clean, the staff are very hardworking, love the new pub and love seeing all the photos on social media of all residents having a lovely time.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thanks so much for your review and for 5* - the pub really is great isn't it?
With best wishes.

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Review from L R (Daughter of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
At first, we were thinking this was a great place for our father on DTA, however, we are desperately sad about dad's decline and our family having to remind staff about our dad's needs. We currently have a 6-page complaint ongoing.
The website is inaccurate so please check prior to sending anyone there
as we would hate anyone to go through what our dad and our family are going through.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I am aware of your concerns and cannot comment currently.


Many thanks,

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Review from Jackie T (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this care home as the care and attention Mum receives is above and beyond.
Every member of staff is so helpful and happy it has a great effect on the residents.
The staff chat with each resident and get to know their personalities.
They encourage residents to join in on a variety
of activities.
It is clean and tidy and well maintained.
A big thank you to you all at Cromwell it is you that make it a home.
Simply the best.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review - thank you so much.
It's great to hear your thoughts and to receive a 5* review!
With best wishes.

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Review from Tammy B (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home, this is not just a business it’s a home with staff who genuinely care. Best decision we made bringing my mum to live here. Spotlessly clean and lovely rooms. We were encouraged to personalise Mum's room by the manager to make it familiar. The manager is amazing always chats and interacts
with everyone. Activities are brilliant, always something going on to keep everyone busy. The lovely garden as well. Thank you for caring for my mum it really does make it easier for us as a family to see her so happy.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful 5* review. Thank you so much for taking the time to write it. It's so lovely to read how the whole team have had such a positive impact, not only on your mum but also you as her family.


With best wishes

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Review from Billy S (Son of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've visited other care homes but found this to be the one that would be best suited to my mum's needs. Friendly staff and lots of activities to keep my mum busy. Since moving in, she has become more active and is a lot happier.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review. It's so great to read how well your mum's doing.


With best wishes

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Cromwell Court Care Home is calculated as follows: ( (295 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 357 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Tracey

Tracey Eaton

Job Title: Registered Manager Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hazel

Hazel Davies

Job Title: Deputy Home Manager Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!

Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!

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