Cromwell Court Care Home

76 Church Street, Warrington WA1 2TH
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9.8 106 Reviews
  • Cromwell Court Care Home, Warrington
Cromwell Court Care Home is located just a short distance from the pleasant town of Warrington and can be easily reached by public transport.

The home can accommodate both married couples and single residents and every effort is made to make residents and their families at home. The emphasis at Cromwell Court Care Home is on creating a friendly relaxed environment whilst providing the best care possible.

Cromwell Court Care Home has a dedicated Activities Co-ordinator who ensures that residents are kept occupied with a packed calendar of events, outings and occasions. The team at Cromwell Court Care Home also endeavour to mark every birthday, anniversary and special occasion with a celebration. Cromwell Court Care Home's team also get involved in a number of fundraising activities and are always ready to get dressed up.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Residential care and nursing care are not normally accommodated.
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Cromwell Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracey Eaton (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Cromwell Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Cromwell Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Cromwell Court Care Home Reviews (106)

9.8

Cromwell Court Care Home has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years.
Over all time Cromwell Court Care Home has 106 reviews.

Overall Experience
  • 96
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Date Published
  • 106
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Reviewer Connection to Cromwell Court Care Home
  • 55
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  • 7
  • 5
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  • 3
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Total of 106, showing 81-100
Review from Shelley M (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Cromwell Court in February after a long six weeks in hospital, since Dad arrived at Cromwell Court I have noticed a great change in his behaviour, it’s amazing. My dad's bedroom is a great size with an en-suite, the staff there are very helpful and totally committed, their garden is
beautiful and very secure, great to see pictures on Facebook of the residents having fun times. Thank you manager and staff for all your support with my dad.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I'm glad your dad is getting on so well. Thank you for sharing your thoughts. The whole team work so hard it's great to see they are appreciated.

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Review from A C (Daughter-in-law of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has made great progress since arriving here a few weeks ago. He seems very happy and settled. The staff are all fabulous and nothing ever seems too much trouble for them. My father-in-law enjoys the company of the staff and they all treat him with dignity and respect. The home is very
clean and doesn't have that awful smell associated with other care homes we have visited. Thank you for making a difficult situation much easier.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a lovely review and it's great to read that your father is doing so well. Thank you for taking the time to share your views.

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Review from Audrey J (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken into the care of Cromwell Court nursing unit after referral from the district nurses looking after her. This decision was acceptable for me after looking at various care homes in the area. I cannot tell you how much I appreciated the care and attention she received in the short time
she was there. They looked after her very very well and that gave me great confidence in both the nursing staff and carers. Sadly she passed away whilst in their care and they looked after her in a dignified manner. Nothing was too much trouble for them from start to the end.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. I'm so sorry you have lost your mother and really do appreciate you taking the time to let the team know about your positive experience.

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Review from Michelle D (Granddaughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to start by saying that this care home has been absolutely fantastic in caring for my nan. All of the staff, all the night staff, reception staff and many more. You were all amazing. You made our visits safe and welcoming. Nothing was too much trouble and we can't thank you all enough for
that. My nan was loved by all who met her and she loved you all in return. You truly are very special people in my heart.
Thank you for being amazing and ensuring my nan was cared for in the best possible way, comfortable, safe and as happy as she could have been under her circumstances.
Thank you once again Cromwell Court for everything.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your wonderful review. It is lovely for the team to be able to read your thoughts and know they have done a fantastic job.

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Review from Louise C (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff I have dealt with have been amazing and nothing is too much trouble, always go above and beyond!
After spending a time in hospital, my dad requires nursing care and I can't thank the staff enough for all they are doing for my dad. Every time he has needed any additional requirements and we
have spoken to the team, they had already noted and either resolved or resolving in house or via a GP. It is the first time I have ever been involved with a care home and I am glad to say they have eradicated any fears that I had, it is very hard for family to hand caring for a loved one over to others.
Please note the only reason I have stated don't know to value for money is that at the moment my dad's care is paid for, I have no idea what the rate is so feel unable to comment.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your honest and very positive review. The team at Cromwell do a fantastic job and it's clear that this has had a positive impact on your dad and yourself.

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Review from Debbie W (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care for my mum very well, show her a lot of attention.
Always laughing and smiling when I go to see her, seems very settled, very welcoming to family.
Handling the Covid pandemic very well, lost no residents, excellent.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for the wonderful review. It's lovely to think of your mum laughing and smiling.

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Review from Julie N (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Cromwell Court after recovering from Covid-19, his cognitive state had deteriorated and was unable to walk and sit properly. He has come on leaps and bounds whilst being at Cromwell, he is well looked after and very happy. He is now joining in with the other residents and spending
more time in the lounge.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Wow! What a success story! Thank you so much for taking the time to share this with us.

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Review from Jenny G (Daughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident in the nursing unit at Cromwell Court for 6 months. He went there during the time Care Homes were closed to visitors due to the Covid pandemic. This made the situation more traumatic for us as we were unable to look around any care homes to help us choose the right place for
Dad. We needn’t have worried what an amazing place Cromwell Court is. The staff are outstanding - both with Dad’s care and needs as well as the family’s. The love and care they all show to the residents is wonderful - what a team. Thank you so much to everyone at Cromwell Court for everything you do for our Dad. On my first bedroom visit to see Dad the other week he said he felt at home. What more could any family member ask for.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review - thank you so much for sharing your experience. I'm so happy to hear your dad feels at home!

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Review from David C (Son of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Cromwell Court during the lockdown. The staff are really friendly, and my father is much more settled, and you get an all-around good vibe. Frequent photos on Facebook all help to give a very positive impression.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

It's wonderful to read that your father is settled and the positive impact that social media has had. I too love seeing the photos and smiling faces on Facebook. Many thanks for your review.

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Review from Michaela E (Granddaughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the staff at Cromwell Court are always welcoming and have gone above and beyond each time we have had any enquiries or visited. During the pandemic and the challenges it has brought, the staff have adapted and always put the residents as priority. The staff should be proud of what they
offer and I thank them for looking after my nan so well.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for your lovely review. It is great for the team to see what a difference they make.

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Review from Karen S (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I contact Cromwell Court with any queries or to arrange visits, I receive a response from the manager almost immediately. Moving my mum into this care home was the best decision ever, she is very happy, settled and well cared for and is always taking part in activities.
This has been a very
positive experience for my family and I cannot praise the manager and staff enough for their care.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much for taking the time to submit it. It's great to hear what a positive experience it has been for all your family but particularly your mother. Thank you.

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Review from Lorraine R (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough for how they have welcomed and looked after our mum. She has had a new lease of life and is so settled and happy. It’s such a hard decision to make and my sister and I always agree we made the best decision in choosing Cromwell Court for our mum. The manager has been
amazing while faced with all that has happened over the last twelve months with Covid and between her and such amazing staff everybody is safe. Huge thank you to you all for bringing mum into your lovely family.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review. It's so lovely for the manager and the team to see what a difference they have made, not only for your mum but for you and your sister also.

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Review from Rachel W (Daughter of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend anybody to Cromwell Court, this will be my Mum's third Christmas with them and throughout this hard year, they have done an amazing job of taking care of her and us relatives, not to mention themselves. The manager and her team are just stars. Thanks, everyone!
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to write this review. It's wonderful for the team to see what a difference they make.

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Review from John B (Son of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since May 2020 and has been extremely well looked after by all the excellent staff and I can't thank them enough. I fully recommend Cromwell Court to anyone who is looking for care of a loved one.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to write this review. It's so important that the team see what a difference they make.

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Review from Dianne R (Daughter of Resident) published on 11 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can not rate the manager and staff highly enough. My mum has been resident for nearly 3 years with dementia and during this very difficult time for me and my sister, we have been reassured by the loving care my mum has received by 'her extended family' the staff here. Before the lockdown, we visited
every day and also felt very much part of the family. To have this level of trust in the people caring for mum at such a vulnerable time in her life has allowed me to feel that she is in safe hands and in a caring and well-run residence. Lockdown has obviously been a very worrying time but being able to trust that she is in very capable hands has made things much less stressful. Thank you Cromwell Court staff.
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Review from Janet D (Daughter of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident for over two years and has been very happy here. Staff go above and beyond, looking after everyone and treating them with dignity and care. In these worrying times, I am reassured that Mum is being kept safe and sound and being kept entertained whilst we can't be with her.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you so much for taking the time to write this review. It's great to read that your mum is happy and is being treated with dignity and care.

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Review from Sarah B (Daughter of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went in to Cromwell Court temporarily a few weeks ago. It's been a very anxious and emotional time for family as this is a huge change to Mum's circumstances and it's been very unsettling for Mum. Cromwell Court staff have been wonderful trying to put mum at ease and helping her to settle in. The
manager has gone above and beyond in supporting Mum and our family too. Supporting us at such a difficult time and during COVID, with the extra demands this brings speaks volumes. Thank you Cromwell Court from the bottom of our hearts.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for your wonderful review. It's good for the team to see what a difference they make not only to the residents they look after but also the resident's wider families.

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Review from Becky B (Daughter-in-law of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is safe, happy, well and has the best quality of life she could possibly have there. The staff are all amazing, they go above and beyond. We can't visit her at the moment due to the covid19. The manager at Cromwell is fantastic doing video calls with her to the family regularly and
posts pictures of her on the facebook website of her taking part in many activities. She's always smiling, having fun and looks great. Thank you, team Cromwell!
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for taking the time to write such a positive review. Obviously things for everyone are tricky during COVID-19 but it's great to hear how the home is ensuring contact remains through video calls etc.

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Review from Christine L (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived here for over 2 years now. The dedication and care she gets from all the staff are excellent. Everyone looks out for her and spends time with her, not just the carers, everyone there. At this time of the lockdown, I can see on photographs and videos how happy mum is and the way she smiles
at all the staff is lovely, they are her family and she trusts them.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Many thanks for writing such a lovely review recognising the impact of the carers onto the people they look after and see as their own extended family.

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Review from Linda S (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Cromwell Court as my dad settled in really quickly which was due to the care and attention that the staff showed towards him. He is really happy there and the staff were wonderfully supportive when he recently lost his wife.
Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

I'm sorry your family has been through a tough time but thank you for taking the time to write a review. It is great for the team members to be able to hear what a difference they make.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Cromwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Cromwell Court Care Home is calculated as follows: ( (295 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 357 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cromwell Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Tracey

Tracey Eaton

Job Title: Registered Manager Joined: 2015

Hi, my name is Tracey. I am the registered manager at Cromwell Court Care Home.


I have been the Manager here for 4 years, although I have worked at Cromwell Court Care Home for 7 years. I have been working in care for 34 years, in mostly dementia residential settings.


I absolutely love my job at Cromwell Court Care Home and pride myself on knowing every one of our residents, and I have good relationships with the families of our residents.


I have a brilliant team of staff who all give 100% to their roles.


I believe everyone should be treated as an induvial and we fully promote person-centred care. I feel I am very approachable to staff and visitors which reflects in the reviews we receive.

Hazel

Hazel Davies

Job Title: Deputy Home Manager Joined: 2015

Hi, my name is Hazel. I am the Deputy Home Manager at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2015 and I thoroughly enjoy my position.


I overlook three EMI residential units and manage the home in the Home Manager's absence.


I fully promote person-centred care and believe everyone should be treated as an individual.


I very much look forward to my future with Harbour Healthcare!

Rose

Rose Joseph

Job Title: Clinical Lead

Hi, my name is Rose. I am the Clinical Lead at Cromwell Court Care Home.


I oversee the nursing unit here at Cromwell Court Care Home.


I have been a nurse for 24 years and thoroughly enjoy my role. I feel I have a good relationship with the team here and our residents' family members.


I am married and I have 2 sons.


I like to maintain high standards of care and I am a firm believer in person-centred care and treating each resident with dignity and respect.

Sindy

Sindy Robinson

Job Title: Senior Activities Coordinator Joined: 2019

Hi, my name is Sindy. I am the Senior Activities Coordinator at Cromwell Court Care Home.


I have worked at Cromwell Court Care Home since 2019. I love my job and I love putting a smile on the resident's faces. Every day is different, with new experiences, challenges and new rewards.


I am currently working on and enjoying creating different garden areas, such as the sensory garden and fairy garden. I also have many more future projects to come!

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