Ferndale Court Care Home

Very helpful and polite - all the staff and the manager

My mother was thought to have had a stroke and was sent to the hospital but as next of kin wasn't told by the home I had to find out from her lodger, when the hospital phoned the home to find out what medication she was on and what she had had no one answers the phone.

I was concerned when my husband had to transfer from a care home to Ferndale. The hospital consultant emphasised the need for nursing care from February 2025. My concerns were groundless. Both my husband and I have been treated well and with respect. The nursing and care given to the former have been wonderful. I congratulate management and staff on a job well done with compassion.

Mum is well looked after. She's happy. The staff really care for her and take time to chat to her. The activities guy is great too. He organises lots of events day to day and lots of things based on the theme of the moment.

Pleasant afternoon with my friend, joining her in the singing and chair exercise activity, which she was taking part in. Ticked good in two places in boxes below, only visit every couple of months, and so not really able to comment other than what I see on my visits.

The staff are all very pleasant and helpful to residents and visitors. The entertainment gentleman is always so very cheerful with residents and makes them feel important and part of the community, making them feel special, and includes visitors.

Myself and my husband regularly visit my Mother in Law who being a former District Nurse has always been up and dressed early in the day. She has been in this home now for 4 half months and it's like the level of care isn't there, this is not the carer's fault as they seem to be very short staffed. There has never been a time in these 4 months when a family member has visited that she's been out of bed before 11.30am washed, dressed and sat in her chair. This is only a small snippet into the failings that I have noted throughout her stay and I'm afraid this puts the home in a very bad light. There are buzzers going off constantly, people wanting attention, residents shouting for assistance. This is having a detrimental affect on my health, never mind my Mother in Law.

I cannot thank the staff at Ferndale enough for providing excellent care for my mum - it was a very hard decision for us as a family to let go and hand over our precious mum/nanna to somebody else's care but they made the transition so easy providing a safe and happy environment - thank you for taking such special care of her

Moving mum to Ferndale Court has meant that I know that she is safe and well cared for. I can visit mum whenever I want and all the staff are amazing and a credit to this home. One of the main reasons I like this home is the staff and the small residential unit which suits my mum as it's not too overwhelming for her. I would definitely recommend Ferndale Court to anyone looking for a place for a family member or friend.

My husband needs more help with his food whether it is soup or cereals because he spills most of it. Also, he eats with his fingers a lot and his hands are not clean. They should be washed before he eats as a matter of hygiene. He can only use one hand so his food should be cut up so he can eat with a fork.

I visited on Christmas morning and there was a good atmosphere by the staff.

Just been to a swing singer at Ferndale Court. My mum loved the singer and her interaction with him was amazing. She really enjoyed herself. Thanks to all involved.

The staff are great very helpful and caring. There are plenty of activities and support.

The only good thing about Ferndale was the food and the activities. Ferndale Residential is fine if you are mobile and healthy but be vigilant if your loved one becomes ill as they are not medically trained so you must ensure that they are looked after properly. My loved one suffered needlessly with regard to nursing care.

Very flexible visiting times.

I have visited my cousin on three occasions this year and it was welcoming in the care home. The staff are lovely. My cousin loves being in Ferndale and is very happy there.

Dad moved across to Ferndale Court following Mum's death. It was a gradual process and we felt very safe and assured that Dad was being looked after. Both me and my brother live a significant distance from here so I am grateful that Dad lives in a safe and comfortable environment and we know he is looked after. I know that he struggles more at weekends as there is less to do and we try and take him out more. I would recommend this place to other families if they were thinking of placing a loved one in case. It's difficult but Dad is in the safest and comfortable home.

My parents were together in Ferndale Court Care Home until my mum passed in September. The staff in Mews and Court recognised my dad's loneliness and together they introduced my dad to the activities at Court. The change was introduced and not rushed. Dad is now settled into the Court and in lining in with the excellent activities led by a very enthusiastic Irish gentleman. Dad enjoys the food and good company of the staff and other residents. Dad is terminally ill but the move to the Court has given him a new lease of life.

This is a shout-out to the Ferndale activities coordinator. A wonderful man that clearly loves his work! It's a joy to watch as he interacts with the resident. An expert in the art of love in action. Bless you all!

My friend has settled in and is very happy with the care she is receiving. Staff are friendly, cheerful and provide an excellent standard of care. I have been very impressed by the wide range of activities they have organised for the residents, their families and friends; very enjoyable and much appreciated.