Ferndale Court Care Home

St Michael's Road, Widnes WA8 8TF
Review Us
9.2 81 Reviews
  • Ferndale Court Care Home, Widnes
Situated in the Ditton area of Widnes, Ferndale Court is a spacious and purpose-built home, offering personalised residential, nursing and residential dementia care to older people.

Tastefully decorated, all living and dining areas contain simple yet comfortable furnishings and the home also boasts a lovely café area, where residents and relatives love to sit, relax and socialise, as well as a hair salon and a range of both premier and en-suite bedrooms. Meanwhile, the selection of carefully curated dining areas are the perfect space to share meals with other residents, or enjoy visits with family and friends.

The team at Ferndale Court are hand selected for their skillset as well as their passion for delivering the highest quality care for all residents. From the kitchen team to the 24-7 care team, every team member is there to support residents to live the best quality of life possible.

As well as offering a wide ranging activities programme within the home, engaging with the wider community is also highly encouraged at Ferndale Court. Whether it be building relationships with local community groups or schools to visiting different places around the area, there is something for every resident to get involved in.

Show Ferndale Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

All fee's will be discussed on initial enquiry

These prices are only a guideline, please contact Ferndale Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ristner Calagui Yarcia (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Able to admit over 24 hours per day - Able to admit Local Authority, Health, CCG and Private
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • The Care Home has no restrictions to visiting.

Parking

  • The Care Home has a private parking area for visitors to park.

Ferndale Court Care Home Reviews (81)

Total of 81, showing 21-40
9.2

Ferndale Court Care Home has a Review Score of 9.2 (9.176) out of 10, based on 19 reviews in the last 2 years. Over all time Ferndale Court Care Home has 81 reviews.

Overall Experience

  • 54
  • 22
  • 1
  • 0
  • 4

Date Published

81
7
12
19
62

Review from P A (Friend of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has settled in and is very happy with the care she is receiving. Staff are friendly, cheerful and provide an excellent standard of care. I have been very impressed by the wide range of activities they have organised for the residents, their families and friends; very enjoyable and much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G I (Nephew of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was discharged from hospital with terminal cancer. As a family, we had limited experience of care homes. We have however been very pleased with the excellent level of care that my uncle received and the way we as family visitors have been treated by the professional caring friendly staff. Thank
you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the way our mum has settled into her new surroundings. It took a while, but the staff persevered, and now Mum feels confident again to sit in the shared lounge and dining room. Staff and management are approachable. Exciting, varied and appropriate activities are planned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia H (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's 90th on 09/12/2022 and the care home had a party dinner for Mum and other residents during the day (which she loved). Set up the conservatory for Mum and family in the afternoon with lights and music. They couldn't have done more for Mum. Mum and all the family had a lovely time. All
staff are really nice and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ernest B (Brother of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My big sister passed away this month, and although l only got to visit her last year, her daughter visited her regularly and aided the staff with my sister's every need. On my visit l found my sister in a happy clean state, she had a great sense of humour, and she made visitors and staff laugh along
with her weird tales. It's her funeral on Friday 9-12-22, she was 81yrs old this year. I would wish to thank all the staff at Ferndale Court Care Home, for aiding her final years, and big thanks to her daughter, her daughter's family and friends, for also being great aids in her times of need.
Bless you, all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Daughter of Resident) published on 3 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dedicated, wonderful and caring staff. Some updates are required in bedrooms.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Our dedicated team at Ferndale Court provide the best care for all our residents and we greatly appreciate your positive comments on the service we deliver. We are also committed to making ongoing improvements in our home’s environment and we have a scheduled plan to update bedrooms over the coming months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has recently left the hospital for respite care. The staff have gone above and beyond their roles to make her and us the family feel very welcome. Their care and support means a lot to us, especially at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Siobhan F (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has moved to a palliative care bed at Ferndale. He has been in for two weeks so far. The staff are absolutely excellent, very caring towards my dad and all of our family. We are very grateful he is in such a caring environment. I couldn't ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol A (Wife of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Ferndale Court for palliative care in February following a distressing month in hospital. As soon as I entered the home for the first time, I knew that he was going to be in safe and caring hands. He is being cared for by the most amazing staff, who are kind to my whole family. We
can sleep at night now knowing he is in safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved to Ferndale, I don't have to worry as much as I did; she is well cared for, the staff are very friendly, and one lady has made sure Mum is ok and has cared for her well, and all staff have helped Mum to be the way she is today. A massive difference since living at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here since November 2020. The one thing I like about Ferndale Court is the activities and entertainment. The food is good. I like how the carers treat me. My mental health has improved. I feel happier. The bonus is now that I see all my family. I'm really starting to enjoy my life again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Sister of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say my sister is very well cared for. Excellent staff, very pleasant to visitors. She could not be in a better home. Greeted with a smile always.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful, friendly and relaxed. At times there seems to be a lack of staff. It would be nice to see more staff helping out. They are all working very hard.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver quality, kind care at all times. We value our staff who work hard to support our residents; thank you for acknowledging this. Staffing levels are regularly reviewed and are changed accordingly based on occupancy and resident dependencies. You are very welcome to contact us at your earliest convenience to make arrangements to meet so that we can assist you with any queries you might have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Water beakers are very stained with tea, dishwasher? Staff very happy bunch which is great. All very willing. Bigger name badges would be good so residents can more easily identify who is who. Would help visitors as well. Personally, I like to use somebody's name but it is hard to remember sometimes.
Overall: very happy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments on our great staff. We regret to hear of your concern regarding the cleanliness of beakers and would like to assure you this matter is being dealt with. We welcome your idea of having bigger name badges and will look into this. Again, thank you for your feedback; you are welcome to contact us directly to discuss any concerns you might have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B F (Sister of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for the past 12 months and has settled in well. The staff are pleasant and approachable. She enjoys the meals and is well cared for. The staff always keeps us fully updated on my sister's health and wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the pandemic the home has made every effort to safeguard its residents and staff, as well as keeping us on the outside informed of the steps it was taking to do so. It has obviously been a frustrating time for all parties concerned (not least the residents) so I can only thank the staff and management
for their perseverance, efforts and hard work over the last twelve months. The recent re-introduction of socially distanced inside visits has been much appreciated, as well as the organisation that goes into it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray H (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, the place is clean and tidy. The staff are very accommodating. The food is anything you want to eat; the chef will cook to order. This basically is the safest place I have lived in, and in my life, I have travelled all over the world.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret R (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very positive. All grades of staff are very helpful in giving excellent care and attention. Catering service excellent. My room is nice and spacious, the view out mu widow is very relaxing ie, watching the birds. Very pleased to walk around the gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda G (Niece of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My uncle moved into Ferndale in April 2020 into a horrible room. By August, he could no longer swallow, he had dementia and the alarm was way out of reach. He went downhill rapidly and because of Covid, couldn't see him to see week by week what was happening. I was distraught when I saw him and couldn't
understand why he wasn't being sedated. He died a horrible death and I am still struggling because I couldn't help him because of Covid.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, HC-One strives to deliver good, kind care at all times. Our residents and their families are very important to us and the team at Ferndale Court and I are committed to treating all residents with consideration and care. We regret that you feel the service your family member received has been unsatisfactory and would welcome the opportunity to discuss your views to further understand your concerns and to ensure that any issues can be appropriately reviewed and addressed. We do not appear to have any record of you raising your issues directly with the home therefore please do contact us at your earliest convenience and we will be happy to make arrangements to meet with you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul T (Son of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very friendly. However, some staff were oblivious to Mother's needs in regards to her sleeping position (more elevated, than prone). They found it difficult to offer fluids and food, even after prompting from family on type of fluid and food. This seemed to be a communication problem throughout
the staff. Dressing seemed to be a problem. Very often Mother would be wearing clothes not belonging to her. Communication of what stage Mother's healthcare was at was also disjointed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care Home

Thank you for your kind comments about our team at Ferndale Court. We have some fantastic colleagues and I am pleased to hear you have found them to be friendly. We are sorry to hear about your concerns regarding our laundry provision - our laundry team work hard to provide a high-quality service and have a process in place to minimise issues of this sort. May we also apologise that you found communication not as effective as it should be. The Manager would welcome the opportunity to meet with you to discuss your concerns, should you so wish.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.176)

Overview of Review Score

The Review Score of 9.2 (9.176) out of 10 for Ferndale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.176 for Ferndale Court Care Home is calculated as follows: ( (120 Excellents x 5) + (67 Goods x 4) + (15 Satisfactorys x 3) + (10 Poors x 2) + (15 Very Poors x 1) ) ÷ 227 Ratings = 4.176

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferndale Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Ristner

Ristner Yarcia

Job Title: Nursing Home Manager

Joined: 2024

Ristner joined Ferndale Court on September 24. Ristner is a registered nurse. Ristner has years of experience and knowledge of working within the care sector, working as a Nurse, as a clinical lead in his current role as Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndale Court Care Home to verify any information. View our terms and conditions. Ferndale Court Care Home has an Enhanced Service - more info.