Ferndale Court Care Home

St Michael's Road, Widnes WA8 8TF
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9.3 90 Reviews
  • Ferndale Court Care Home, Widnes
Situated in the Ditton area of Widnes, Ferndale Court is a spacious and purpose-built home, offering personalised residential, nursing and residential dementia care to older people.

Tastefully decorated, all living and dining areas contain simple yet comfortable furnishings and the home also boasts a lovely café area, where residents and relatives love to sit, relax and socialise, as well as a hair salon and a range of both premier and en-suite bedrooms. Meanwhile, the selection of carefully curated dining areas are the perfect space to share meals with other residents, or enjoy visits with family and friends.

The team at Ferndale Court are hand selected for their skillset as well as their passion for delivering the highest quality care for all residents. From the kitchen team to the 24-7 care team, every team member is there to support residents to live the best quality of life possible.

As well as offering a wide ranging activities programme within the home, engaging with the wider community is also highly encouraged at Ferndale Court. Whether it be building relationships with local community groups or schools to visiting different places around the area, there is something for every resident to get involved in.
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Care Provided by Ferndale Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

All fee's will be discussed on initial enquiry

These prices are only a guideline, please contact Ferndale Court Care Home to find out the exact price for your requirements.

Contact Ferndale Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ferndale Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ristner Calagui Yarcia (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • The Care Home has no restrictions to visiting.

Parking

  • The Care Home has a private parking area for visitors to park.

Ferndale Court Care Home Reviews (90)

9.3

Ferndale Court Care Home has a Review Score of 9.3 (9.313) out of 10, based on 25 reviews in the last 2 years.
Over all time Ferndale Court Care Home has 90 reviews.

Overall Experience
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  • 25
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Date Published
  • 90
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Reviewer Connection to Ferndale Court Care Home
  • 25
  • 21
  • 7
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  • 5
  • 3
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  • 2
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  • 1
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Total of 90, showing 41-60
Review from A H (Sister of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can say my sister is very well cared for. Excellent staff, very pleasant to visitors. She could not be in a better home. Greeted with a smile always.
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Review from S H (Son of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful, friendly and relaxed. At times there seems to be a lack of staff. It would be nice to see more staff helping out. They are all working very hard.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ferndale Court Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver quality, kind care at all times. We value our staff who work hard to support our residents; thank you for acknowledging this. Staffing levels are regularly reviewed and are changed accordingly based on occupancy and resident dependencies. You are very welcome to contact us at your earliest convenience to make arrangements to meet so that we can assist you with any queries you might have.
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Review from A W (Son of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Water beakers are very stained with tea, dishwasher? Staff very happy bunch which is great. All very willing. Bigger name badges would be good so residents can more easily identify who is who. Would help visitors as well. Personally, I like to use somebody's name but it is hard to remember sometimes.
Overall: very happy.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments on our great staff. We regret to hear of your concern regarding the cleanliness of beakers and would like to assure you this matter is being dealt with. We welcome your idea of having bigger name badges and will look into this. Again, thank you for your feedback; you are welcome to contact us directly to discuss any concerns you might have.
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Review from B F (Sister of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident for the past 12 months and has settled in well. The staff are pleasant and approachable. She enjoys the meals and is well cared for. The staff always keeps us fully updated on my sister's health and wellbeing.
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Review from J M (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the pandemic the home has made every effort to safeguard its residents and staff, as well as keeping us on the outside informed of the steps it was taking to do so. It has obviously been a frustrating time for all parties concerned (not least the residents) so I can only thank the staff and management
for their perseverance, efforts and hard work over the last twelve months. The recent re-introduction of socially distanced inside visits has been much appreciated, as well as the organisation that goes into it.
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Review from Ray H (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First of all, the place is clean and tidy. The staff are very accommodating. The food is anything you want to eat; the chef will cook to order. This basically is the safest place I have lived in, and in my life, I have travelled all over the world.
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Review from Margaret R (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is very positive. All grades of staff are very helpful in giving excellent care and attention. Catering service excellent. My room is nice and spacious, the view out mu widow is very relaxing ie, watching the birds. Very pleased to walk around the gardens.
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Review from Linda G (Niece of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My uncle moved into Ferndale in April 2020 into a horrible room. By August, he could no longer swallow, he had dementia and the alarm was way out of reach. He went downhill rapidly and because of Covid, couldn't see him to see week by week what was happening. I was distraught when I saw him and couldn't
understand why he wasn't being sedated. He died a horrible death and I am still struggling because I couldn't help him because of Covid.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, HC-One strives to deliver good, kind care at all times. Our residents and their families are very important to us and the team at Ferndale Court and I are committed to treating all residents with consideration and care. We regret that you feel the service your family member received has been unsatisfactory and would welcome the opportunity to discuss your views to further understand your concerns and to ensure that any issues can be appropriately reviewed and addressed. We do not appear to have any record of you raising your issues directly with the home therefore please do contact us at your earliest convenience and we will be happy to make arrangements to meet with you.
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Review from Paul T (Son of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are very friendly. However, some staff were oblivious to Mother's needs in regards to her sleeping position (more elevated, than prone). They found it difficult to offer fluids and food, even after prompting from family on type of fluid and food. This seemed to be a communication problem throughout
the staff. Dressing seemed to be a problem. Very often Mother would be wearing clothes not belonging to her. Communication of what stage Mother's healthcare was at was also disjointed.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ferndale Court Care HomeThank you for your kind comments about our team at Ferndale Court. We have some fantastic colleagues and I am pleased to hear you have found them to be friendly. We are sorry to hear about your concerns regarding our laundry provision - our laundry team work hard to provide a high-quality service and have a process in place to minimise issues of this sort. May we also apologise that you found communication not as effective as it should be. The Manager would welcome the opportunity to meet with you to discuss your concerns, should you so wish.
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Review from P P (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's initial experience of living in a care home has been fully supported by careing and empathetic management and staff. Management have explained and reassured our family every step of my dad's journey. The staff have a professional yet friendly manner and are quick to provide answers to questions
and are very reassuring to my dad who is both blind and has E.M.I needs. He has settled in very well due to the manner and approachability of all involved at Ferndale from the office to management. They all treat dad with dignity and I couldn't wish for a better environment.
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Review from J F (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We view Ferndale Court very much like home from home. Our Mum is the most important person in the world to us, and we feel confident that the staff have understood this and look after her with love and attention.
Thank you.
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Review from S L (Daughter of Resident) published on 1 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very happy in the home, which gives me peace of mind.
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Review from R J (Son of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the acceptance of my father, I cannot express my happiness. He is more than happy and has had no issues at all with settling in.
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Review from Karen M (Daughter of Resident) published on 12 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was admitted to Ferndale in September 2019. Shortly after admission, she was hospitalised with a previous condition. Unfortunately, she deteriorated while she was in hospital. She was discharged as medically fit and returned to Ferndale to continue her care. The care, support and consideration
shown by all the staff at Ferndale was more than we could ever have hoped for. On our mum's final days, as a family, we were welcomed into the home to stay at any time and to visit Mum at any time. As a family this gave us time to spend with Mum over her lasting hours. This was invaluable for our family as it brought us all together with our Mum and Dad to say our final goodbyes to Mum. This made our mums passing that little bit more bearable to be able to feel like we were at 'home' rather than in a home. We would have no hesitation in recommending Ferndale as a care home to anybody who asked us what our opinion was. Thank you all to the amazing staff.
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Review from Mandy H (Daughter of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum, unfortunately, had a short stay in Ferndale before she passed away. Mum went there in September 2019 and passed away on 2nd November. During her stay, the staff were supportive, kind, caring and professional and this was not only to Mum but to us as a family.
We were spending a great deal
of time at the care home along with Dad and we felt like it was our home as well as Mum's. The staff were constantly checking on Mum even though she was on bed care they sometimes dressed her so it didn't look like she was just in her nightclothes constantly. These small things helped us as a family, as we felt she was still keeping her dignity.
Mum required nursing and she was given that with a lot of compassion and care. We could not have asked more of the staff at the home they were all so caring right across the board. We will always be grateful for the lovely, peaceful ending Mum had and this was down to the staff at the home.
From our experience, we would not hesitate to recommend Ferndale.
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Review from J B (Daughter of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has had a relatively short stay at Ferndale but as a family, we all wished he had been able to be there longer than in hosptial. What a fabulous home with fabulous management and staff. They have been so good with my dad and would recommend Ferndale to anyone considering a care home for their
relative.
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Review from Barbara P (Wife of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband received in Ferndale was excellent. The staff were marvellous to my husband and also to all members of our family. Very friendly, nothing too much trouble. The food looked good, like home cooking. Also the entertainment chap actually got my husband singing!
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Review from Phillip N (Son of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mum became a patient here, the staff welcomed us and was very friendly and each member explained what their job was.
As a family, we are happy with all the service that she is receiving on a day to day basis. Our mum is very happy also.
Thank you for your help and support. Much appreciated.
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Review from Y W (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all. Mom loved living at Ferndale Court.
Staff were brilliant, very kind and caring, always looked after us and mom.
The kitchen staff were great, would always change mom's menu if needed. Nothing too much trouble for anyone.
Would absolutely recommend this care home.
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Review from Eileen B (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad is very settled at Ferndale Court. He is encouraged to join in all activities to avoid isolation. He is always treated well and with respect. Therefore reducing worry for immediate family. He seems very happy living at Ferndale.
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Current Review Score: 9.3 (9.313)

Overview of Review Score

The Review Score of 9.3 (9.313) out of 10 for Ferndale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.313 for Ferndale Court Care Home is calculated as follows: ( (173 Excellents x 5) + (84 Goods x 4) + (15 Satisfactorys x 3) + (10 Poors x 2) + (15 Very Poors x 1) ) ÷ 297 Ratings = 4.313
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndale Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall Good

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Ristner

Ristner Yarcia

Job Title: Nursing Home Manager Joined: 2024

Ristner joined Ferndale Court on September 24. Ristner is a registered nurse. Ristner has years of experience and knowledge of working within the care sector, working as a Nurse, as a clinical lead in his current role as Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndale Court Care Home to verify any information. View our terms and conditions. Ferndale Court Care Home has an Enhanced Service - more info.