Ferndale Court Care Home

My uncle was discharged from hospital with terminal cancer. As a family, we had limited experience of care homes. We have however been very pleased with the excellent level of care that my uncle received and the way we as family visitors have been treated by the professional caring friendly staff. Thank you.

I am delighted with the way our mum has settled into her new surroundings. It took a while, but the staff persevered, and now Mum feels confident again to sit in the shared lounge and dining room. Staff and management are approachable. Exciting, varied and appropriate activities are planned.

It was my mum's 90th on 09/12/2022 and the care home had a party dinner for Mum and other residents during the day (which she loved). Set up the conservatory for Mum and family in the afternoon with lights and music. They couldn't have done more for Mum. Mum and all the family had a lovely time. All staff are really nice and caring.

Bless you, all.

Dedicated, wonderful and caring staff. Some updates are required in bedrooms.

Mum has recently left the hospital for respite care. The staff have gone above and beyond their roles to make her and us the family feel very welcome. Their care and support means a lot to us, especially at this difficult time.

My dad has moved to a palliative care bed at Ferndale. He has been in for two weeks so far. The staff are absolutely excellent, very caring towards my dad and all of our family. We are very grateful he is in such a caring environment. I couldn't ask for more.

My husband came to Ferndale Court for palliative care in February following a distressing month in hospital. As soon as I entered the home for the first time, I knew that he was going to be in safe and caring hands. He is being cared for by the most amazing staff, who are kind to my whole family. We can sleep at night now knowing he is in safe hands.

Since Mum moved to Ferndale, I don't have to worry as much as I did; she is well cared for, the staff are very friendly, and one lady has made sure Mum is ok and has cared for her well, and all staff have helped Mum to be the way she is today. A massive difference since living at home.

I've been here since November 2020. The one thing I like about Ferndale Court is the activities and entertainment. The food is good. I like how the carers treat me. My mental health has improved. I feel happier. The bonus is now that I see all my family. I'm really starting to enjoy my life again.

I can say my sister is very well cared for. Excellent staff, very pleasant to visitors. She could not be in a better home. Greeted with a smile always.

Staff very helpful, friendly and relaxed. At times there seems to be a lack of staff. It would be nice to see more staff helping out. They are all working very hard.

Water beakers are very stained with tea, dishwasher? Staff very happy bunch which is great. All very willing. Bigger name badges would be good so residents can more easily identify who is who. Would help visitors as well. Personally, I like to use somebody's name but it is hard to remember sometimes. Overall: very happy.

My sister has been a resident for the past 12 months and has settled in well. The staff are pleasant and approachable. She enjoys the meals and is well cared for. The staff always keeps us fully updated on my sister's health and wellbeing.

During the pandemic the home has made every effort to safeguard its residents and staff, as well as keeping us on the outside informed of the steps it was taking to do so. It has obviously been a frustrating time for all parties concerned (not least the residents) so I can only thank the staff and management for their perseverance, efforts and hard work over the last twelve months. The recent re-introduction of socially distanced inside visits has been much appreciated, as well as the organisation that goes into it.

First of all, the place is clean and tidy. The staff are very accommodating. The food is anything you want to eat; the chef will cook to order. This basically is the safest place I have lived in, and in my life, I have travelled all over the world.

My experience is very positive. All grades of staff are very helpful in giving excellent care and attention. Catering service excellent. My room is nice and spacious, the view out mu widow is very relaxing ie, watching the birds. Very pleased to walk around the gardens.

My uncle moved into Ferndale in April 2020 into a horrible room. By August, he could no longer swallow, he had dementia and the alarm was way out of reach. He went downhill rapidly and because of Covid, couldn't see him to see week by week what was happening. I was distraught when I saw him and couldn't understand why he wasn't being sedated. He died a horrible death and I am still struggling because I couldn't help him because of Covid.

The staff are very friendly. However, some staff were oblivious to Mother's needs in regards to her sleeping position (more elevated, than prone). They found it difficult to offer fluids and food, even after prompting from family on type of fluid and food. This seemed to be a communication problem throughout the staff. Dressing seemed to be a problem. Very often Mother would be wearing clothes not belonging to her. Communication of what stage Mother's healthcare was at was also disjointed.

My dad's initial experience of living in a care home has been fully supported by careing and empathetic management and staff. Management have explained and reassured our family every step of my dad's journey. The staff have a professional yet friendly manner and are quick to provide answers to questions and are very reassuring to my dad who is both blind and has E.M.I needs. He has settled in very well due to the manner and approachability of all involved at Ferndale from the office to management. They all treat dad with dignity and I couldn't wish for a better environment.