Ashcroft Nursing Home

Cross Church Street, Cleckheaton BD19 3RN
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9.4 43 Reviews
  • Ashcroft Nursing Home, Cleckheaton
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Care Provided by Ashcroft Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Continuum Healthcare Ltd

Person in Charge

  • Matthew Barbor (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • All visitors should continue to adhere to Government guidance and wear a face mask at all times within the home.


    Visitors are encouraged to use the hand sanitizer upon entry and when leaving the Home.

Parking

  • Free parking available in the local town, very close to the home. Approx 1 minute walk.

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Ashcroft Nursing Home Reviews (43)

9.4

Ashcroft Nursing Home has a Review Score of 9.4 (9.383) out of 10, based on 7 reviews in the last 2 years.
Over all time Ashcroft Nursing Home has 43 reviews.

Overall Experience
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Date Published
  • 43
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Reviewer Connection to Ashcroft Nursing Home
  • 24
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Total of 43, showing 1-20
Review from M S (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is currently at the care home, he is being well looked after by the general manager and his team they have been excellent at getting him settled in he's only been in a few weeks but everybody has been helpful with anything that is needed.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for recognising that the entire team have worked together to hep your dad settle in well. The team and I are committed to providing a person centred approach to support the customers and…read more
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Review from Jayne F (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was placed into care at Ashcroft i January. The hardest decision we have had to make.
Ashcroft have made this a lot easier as the staff are warm and friendly and although mum may sometimes be distressed the staff look after her with kindness and compassion. On the whole even though mum has dementia
she seems happy and everyone likes her. Thank you to all the staff for your compassion and kindness.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
When a family makes a decision for a loved one to go into a social care setting it can be difficult, I know this first hand. However, I am truly grateful that the staff have made this process a little…read more
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Review from P F (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and the manager are very helpful. I can visit my dad at any time and I can also inquire on the phone, which is very reassuring. A safe place, cleanliness and good food characterize the home.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you so much for your feedback. It pleases me to know that you think highly of the entire team. We are glad to support you and your family to visit your dad as often as you can, or provide update…read more
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Review from Freda J (Sister of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It does not matter what time of day I visit the staff are always friendly. They are very helpful if I have a query relating to my sister. The meals are tasty and varied with ample drinks throughout the day.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for sharing your kind words and thoughts about the kind disposition of staff. Also for recognising that the Kitchen team provide a variety of meals and drinks off out 4 weekly rotaing menu.…read more
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Review from Ruth M (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of Ashcroft since May 24, she settled in really quickly due to the kindness of the staff, the lovely home baked food and endless cups of tea. Mum joins in the activities when she can being chair exercises with the lovely carers, and likes doing word search books and reading
especially back in the day memory books. Her room is clean, bright and light. The staff work extremely hard and are kind caring and respectful with residents and visitors.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for your comments and feedback. It's great to hear that your mum enjoys some of the activities she chooses to take part in. Hopefully there is something for everybody. It is a real pleasure…read more
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Review from M D (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a pleasure going to visit mum in this carehome where she is happy and well looked after. The staff are lovely and always make me feel welcome. It's very comforting to know in the latter days of mums life she is happy and the family don't have to worry about her
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for taking time to share your views and experiences of Ashcroft. Your comments of your mums happiness, safety and high standards of care; for really do validate the continued hard work and…read more
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Review from James C (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Ashcroft. Before my mum was admitted to Ashcroft we was in the process of looking for a care home as her Alzheimer's was getting to the stage where she was becoming vulnerable and she was not safe. She lived alone with regular family visits. However over Dec there were a snow fall
and she had a fall. Luckily she was ok but had to stay in hospital for a few days while she was checked over. At this point the nurses would not let her return home by herself. This is when she was placed in Ashcroft nursing home. As a son who lives overseas it was very difficult to know that her freedom had been taken away, however on the other hand I know that she is safe, looked after. Well fed and looks happy. I have regular video calls with her. I get to speak with the staff and managers who all are very nice and caring.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
The home manager and staff make every effort to provide a person-cantered approach in the care we deliver. This includes family involvement, connections and communication to loved ones, near or far.…read more
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Review from Richard W (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Ashcroft for two weeks of immediate care following a hospital admission. The manager and his team were welcoming to me and my mum and were all extremely dedicated and professional. The home itself is basic but adequate. During the time she was there, I felt confident that she was safe,
well looked after and well-fed. Thank you all.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for taking the time to share your feedback.
Ashcroft is a community that fosters creativity and relationship building, not just for our residents but for their families too. The team make…read more
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Review from A G (Son of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum, like others, had property go missing on numerous occasions. The staff said that they would look into it but nothing was ever replaced. There was never enough staff. Lots of staff left during the time mum was there. They were slated in the latest CQC report which came as no surprise.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for taking the time to leave us with your feedback. We welcome feedback as this helps the home to continue to deliver caring, safe, effective, responsive and well-managed care for all at…read more
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Review from Jane K (Daughter of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away on the 23rd February 2023 after spending two very happy years at Ashcroft.
Mum had dementia and in the last six months breast cancer and skin cancer during the whole time, the staff were so loving and caring towards Mum and my whole family. This made me feel content knowing she
was safe in their care.
During her time here lots of improvements have been made, the bedrooms decorated and new furniture, the conservatory rebuild. but most of all the ongoing well-being of the residents.
I would recommend Ashcroft to anyone looking for a place where your loved one is cared for with dignity to the very end of their life.
I will always feel part of the Ashcroft family as they are helping me through this sad time
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for your feedback, as you know this always helps the home to continue to deliver caring, safe, effective, responsive and well-managed care for all at Ashcroft Nursing Home. It is a real…read more
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Review from Pamela G (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went to Ashcroft initially for respite then had a fall which resulted in 2 broken arms, this meant mum had an extended stay of 6 weeks. Mum enjoyed her stay so much she requested to remain at Ashcroft on a permanent basis. All staff are very caring and compassionate and look after mum's needs extremely
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Review from Teresa W (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are so very caring and go out of their way to make my mum feel special and wanted. I am very pleased and happy with the care she receives and would highly recommend this care home for anyone that needs 24hr care.
My mum is so much happier and brighter since we moved here in and I can
rest easy knowing that she is in safe hands and well looked after. Staff are very approachable and caring and will go out of their way to make families welcome when you choose to visit. visiting times are exceptional and can visit anytime as long as meal times are protected for just the residents.
My mum can be quite difficult in her mannerisms due to her illness but the staff manage fantastically well with her. The building is very modern and has been recently renovated to a high standard.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Teresa,
Thank you for sharing your feedback. The home and staff make every effort to provide a person-centered approach in the care we deliver to all our residents. Your comments validate the…read more
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Review from Janet H (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff took my mum's coat for safekeeping as she wore it every morning. It then went missing. I was told they would pay for a new one. When winter coats were available this is now not true, other items went missing including a pair of £60 shoes. If they can not look after possessions how can they
look after our loved ones. Also, they will not provide me with the address/email for the head office, a right I have by law.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
We specialise in dementia and have trained staff to meet the sensitive needs of challenging behaviour. Staff work in a person-centred way to support individual residents and therefore staff will have…read more
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Review from P K (Brother of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It seems like a warm, friendly place.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for leaving your feedback. I am glad that the environment is a warm and friendly place for you and your loved one. All feedback is gratefully received and helps us to continue to deliver…read more
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Review from A K (Resident) assisted by family/friend published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the home and the service I get in it.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for sharing your feedback. We strive to ensure the home and service we deliver is to a high standard and I am happy that the home and staff are meeting your expectations. I will ensure your…read more
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Review from Malcolm K (Brother of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother is happy in the care home. The staff talk to him on a personal level and appear to care about how he is. The public, shared areas, are clean and tidy. Drinks are available on a self-help basis as required. My brother says he enjoys his meals.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Malcolm, firstly, thank you for leaving your feedback. All feedback is gratefully received and helps us to continue to deliver high standards of care. It is great to hear that your Brother is…read more
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Review from Rachel R (Daughter of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my dad on a regular basis, staff are always kind and helpful. My dad has never looked better, he has put weight on and is chatty and looks well. On visits, he always looks clean and happy.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Rachel, thank you for your comments and feedback. It is a pleasure to provide care and support to your Dad. All feedback is gratefully received and helps us to continue to deliver high standards…read more
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Review from A H (Daughter of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Please mind your loved ones in this home and ensure they are getting adequate attention to cleanliness and hygiene and medical care that they deserve. Sadly I have seen many good staff leave over the last 6 months and now there never seems to be enough staff on duty to cope with the number of residents
in this home. It has been heartbreaking to witness kind staff being overworked and stressed out trying to cope with residents with severe dementia upsetting others as they are all in the same communal room as those with slight dementia.
Over the past 6 months, I have also witnessed the quality of care deteriorate alarmingly whilst more attention has been given to renovating the building.
Staff struggling to multitask by filling out lots of paperwork and files whilst trying to mind residents, not enough cleaners for a residence this size. I have to ask myself are the directors cutting corners to make more money? Where has the "care" to residents and good staff disappeared to?
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
The Manager finds your review to be an unfair representation of the Home and a contradiction to the feedback given by your siblings, regarding the care that was delivered to your loved one. The home…read more
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Review from E M (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some staff are excellent, some poor. My mum has a number of issues, advance stage dementia, nursing needs and general old age. The staff/management haven't understood and listened to me and my sister about Mum's diet and her other issues. The room is below standard not completely clean and the furniture
is abysmal. They do not clean my mum as I would like, she has frequently dirty hands, feet from faeces. But Mum seems happy but does need a lot of improvement and staff.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Thank you for leaving your comments. Despite having many positive conversations with you and other members of your family regarding your loved one. The home finds your comment “The staff/management…read more
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Review from Amanda W (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Fabulous carers and nursing staff, cannot fault the care given to my mum. Management on the other hand not so good, manager not around enough, always outside chatting to workmen. Felt that money should be spent on more carers, always short-staffed and agency workers on-site who do not know my mum. Owner
was very very rude to my mum, unplugging things and moving things around for what he said were health and safety reasons! He needs to take another look. Cleaning was disgraceful, I cleaned my mum's room myself on a weekly basis. Meals were very basic, didn't cater for my mum's disability. I brought in sandwiches from home. I washed most of my mum's clothes and bedding. Maybe not spend money on a massive red hot conservatory but update resident rooms instead, curtains and bedding very dated. I had to buy incontinence pads for my mum as the manager didn't have the right ones. I was asked to buy a harness for the hoist for my mum and we had to buy our own wheelchair as there wasn't one to use.
Reply from Matthew Barbor, Manager at Ashcroft Nursing Home
Dear Amanda, the home has a duty of care to ensure that residents, staff and families are protected, and their safety is promoted at all times, especially during times of refurbishment in and around…read more
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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Ashcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Ashcroft Nursing Home is calculated as follows: ( (64 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.575 Points relating to the number of positive Reviews for Ashcroft Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashcroft Nursing Home

What types of Care is Ashcroft Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashcroft Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ashcroft Nursing Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashcroft Nursing Home to the centre of Cleckheaton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashcroft Nursing Home to verify any information. View our terms and conditions. Ashcroft Nursing Home has an Basic Service - more info.