Ashcroft Nursing Home

Would just like to thank Matthew and his team for the amazing care , love and attention they have shown both my mum in her 3yr plus residency and to us her daughters , thank you for everything you have done for us as a family . We will miss you all , let's hope the new nursing facility is just as good .

Very friendly and helpful staff. Matthew has a lot of time for the residents, and he is also very good with my uncle. Matthew is really helpful, will go that extra mile to make sure my uncle is happy, he is always approachable, nothing is too much trouble.

My mum is currently at Ashcroft, the home is well kept and tidy, the food is always really enjoyed by my mum, but the stand out for me is the fabulous way my mum is cared for. The staff are excellent and are so attentive and considerate to all the residents. I know I never have to be concerned on how my mums is being looked after, I would certainly recommend.

The home in all areas is clean and bright.

It is very stressful time considering putting someone into care but we found the process very straight forward and the staff very caring. I would recommend the nursing home to anyone in need of a safe caring environment for their loved one.

My Dad is currently at the care home, he is being well looked after by the general manager and his team they have been excellent at getting him settled in he's only been in a few weeks but everybody has been helpful with anything that is needed.

Ashcroft have made this a lot easier as the staff are warm and friendly and although mum may sometimes be distressed the staff look after her with kindness and compassion. On the whole even though mum has dementia she seems happy and everyone likes her. Thank you to all the staff for your compassion and kindness.

The staff and the manager are very helpful. I can visit my dad at any time and I can also inquire on the phone, which is very reassuring. A safe place, cleanliness and good food characterize the home.

My mum has been a resident of Ashcroft since May 24, she settled in really quickly due to the kindness of the staff, the lovely home baked food and endless cups of tea. Mum joins in the activities when she can being chair exercises with the lovely carers, and likes doing word search books and reading especially back in the day memory books. Her room is clean, bright and light. The staff work extremely hard and are kind caring and respectful with residents and visitors.

It is a pleasure going to visit mum in this carehome where she is happy and well looked after. The staff are lovely and always make me feel welcome. It's very comforting to know in the latter days of mums life she is happy and the family don't have to worry about her

I highly recommend Ashcroft. Before my mum was admitted to Ashcroft we was in the process of looking for a care home as her Alzheimer's was getting to the stage where she was becoming vulnerable and she was not safe. She lived alone with regular family visits. However over Dec there were a snow fall and she had a fall. Luckily she was ok but had to stay in hospital for a few days while she was checked over. At this point the nurses would not let her return home by herself. This is when she was placed in Ashcroft nursing home. As a son who lives overseas it was very difficult to know that her freedom had been taken away, however on the other hand I know that she is safe, looked after. Well fed and looks happy. I have regular video calls with her. I get to speak with the staff and managers who all are very nice and caring.

My mum stayed at Ashcroft for two weeks of immediate care following a hospital admission. The manager and his team were welcoming to me and my mum and were all extremely dedicated and professional. The home itself is basic but adequate. During the time she was there, I felt confident that she was safe, well looked after and well-fed. Thank you all.

My mum, like others, had property go missing on numerous occasions. The staff said that they would look into it but nothing was ever replaced. There was never enough staff. Lots of staff left during the time mum was there. They were slated in the latest CQC report which came as no surprise.

I will always feel part of the Ashcroft family as they are helping me through this sad time

Mum went to Ashcroft initially for respite then had a fall which resulted in 2 broken arms, this meant mum had an extended stay of 6 weeks. Mum enjoyed her stay so much she requested to remain at Ashcroft on a permanent basis. All staff are very caring and compassionate and look after mum's needs extremely well.

My mum can be quite difficult in her mannerisms due to her illness but the staff manage fantastically well with her. The building is very modern and has been recently renovated to a high standard.

The staff took my mum's coat for safekeeping as she wore it every morning. It then went missing. I was told they would pay for a new one. When winter coats were available this is now not true, other items went missing including a pair of £60 shoes. If they can not look after possessions how can they look after our loved ones. Also, they will not provide me with the address/email for the head office, a right I have by law.

It seems like a warm, friendly place.

I am happy with the home and the service I get in it.

My brother is happy in the care home. The staff talk to him on a personal level and appear to care about how he is. The public, shared areas, are clean and tidy. Drinks are available on a self-help basis as required. My brother says he enjoys his meals.