Ashcroft Nursing Home

Cross Church Street, Cleckheaton BD19 3RN
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9.5 46 Reviews
  • Ashcroft Nursing Home, Cleckheaton
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Care Provided by Ashcroft Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Continuum Healthcare Ltd
  • Privately Owned

Person in Charge

  • Matthew Barbor (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • All visitors should continue to adhere to Government guidance and wear a face mask at all times within the home.


    Visitors are encouraged to use the hand sanitizer upon entry and when leaving the Home.

Parking

  • Free parking available in the local town, very close to the home. Approx 1 minute walk.

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Ashcroft Nursing Home Reviews (46)

9.5

Ashcroft Nursing Home has a Review Score of 9.5 (9.546) out of 10, based on 10 reviews in the last 2 years.
Over all time Ashcroft Nursing Home has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to Ashcroft Nursing Home
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Total of 46, showing 1-20
Review from tracey R (Niece of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Matthew has a lot of time for the residents, and he is also very good with my uncle. Matthew is really helpful, will go that extra mile to make sure my uncle is happy, he is always approachable, nothing is too much trouble.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for leaving your review.

The staff and the management team are dedicated to delivering safe, caring, effective, responsive and well-managed care for all our customers at Ashcroft, including your Uncle. Thank you for recognizing the teams commitment and the managers approachable nature.
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Review from Andy M (Son of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently at Ashcroft, the home is well kept and tidy, the food is always really enjoyed by my mum, but the stand out for me is the fabulous way my mum is cared for. The staff are excellent and are so attentive and considerate to all the residents. I know I never have to be concerned on how
my mums is being looked after, I would certainly recommend.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for taking the time to leave a review.

The entire team continue to work hard to ensuring that infection control standards are high, leaving the home is clean and tidy for all our customers and families. The Chef and kitchen team continue to deliver fresh nutritional meals for all our customers, but I am pleased to learn that your mum enjoys them.
The care team are dedicated to deliver the highest standard of care and your comments confirm that their efforts are truly recognized. Thank for your feedback and recommendation
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Review from Freda J (Sister of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are always helpful.They see to the residents needs when required to
The home also has an hairdresser
The food is wholesome and tasty and caters for any dietary needs.
The home in all areas is clean and bright.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for taking the time to leave your feedback about Ashcroft.

Firstly, I would like to thank you for recognizing that care staff are helpful and supportive in the delivery of care to all our customers.
The Chef and kitchen team continue to cater for all customers and those living with dietary requirements. The team work hard to continue to deliver fresh nutritional and balanced diets for all.
All staff, including the Hotel Services team are committed to delivering high standards of infection control to ensure the home continues to be a clean, bright and welcoming home for all.
Thank you for recognizing the continued hard work and dedication of the entire team. I will gladly share your feedback with the team
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Review from Clare P (Daughter-in-law of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My eldery mother in law moved into Ashcroft initially as respite for us, as she was living with us at the time and we were struggling to provide a safe environment for her dementia needs. I visited prior to the respite period and found the home to be clean, friendly and homely which is what we wanted
in addition to her being safe and cared for, unlike another care home she had respite in last year.
It is very stressful time considering putting someone into care but we found the process very straight forward and the staff very caring. I would recommend the nursing home to anyone in need of a safe caring environment for their loved one.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for taking the time to share your feedback and for recognizing that the entire team are committed to delivering a safe, clean, friendly and homely environment for our customers.
The team is dedicated to providing a person centered admission process, as well as ensuring the process is straight forward as possible.
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Review from M S (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is currently at the care home, he is being well looked after by the general manager and his team they have been excellent at getting him settled in he's only been in a few weeks but everybody has been helpful with anything that is needed.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for recognising that the entire team have worked together to hep your dad settle in well. The team and I are committed to providing a person centred approach to support the customers and their families. Thank you for your feedback. It means a great deal to the whole team. I will ensure your feedback is passed on to the staff who continue to work hard to deliver safe and person-cantered care.
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Review from Jayne F (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was placed into care at Ashcroft i January. The hardest decision we have had to make.
Ashcroft have made this a lot easier as the staff are warm and friendly and although mum may sometimes be distressed the staff look after her with kindness and compassion. On the whole even though mum has dementia
she seems happy and everyone likes her. Thank you to all the staff for your compassion and kindness.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeWhen a family makes a decision for a loved one to go into a social care setting it can be difficult, I know this first hand. However, I am truly grateful that the staff have made this process a little easier for you and your family. Thank you for recognising that the staff treat your loved one with such kindness and compassion. I am pleased to hear that you have acknowledged that your mum seems happy at Ashcroft. I will share your kind words and feedback with all the staff.
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Review from P F (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and the manager are very helpful. I can visit my dad at any time and I can also inquire on the phone, which is very reassuring. A safe place, cleanliness and good food characterize the home.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you so much for your feedback. It pleases me to know that you think highly of the entire team. We are glad to support you and your family to visit your dad as often as you can, or provide update via telephone. Again, It is nice to receive such feedback regarding the high standards of cleanliness, security of the home. I will certainly be sharing this feedback with the team.
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Review from Ruth M (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of Ashcroft since May 24, she settled in really quickly due to the kindness of the staff, the lovely home baked food and endless cups of tea. Mum joins in the activities when she can being chair exercises with the lovely carers, and likes doing word search books and reading
especially back in the day memory books. Her room is clean, bright and light. The staff work extremely hard and are kind caring and respectful with residents and visitors.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for your comments and feedback. It's great to hear that your mum enjoys some of the activities she chooses to take part in. Hopefully there is something for everybody. It is a real pleasure to have feedback that validates and confirms that staff at Ashcroft are recognised for their hard work and commitment, as well as their kind, caring and respectful manner to both residents and guest. I will ensure your feedback is passed on to the staff who continue to work hard to deliver safe and person-cantered care.
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Review from M D (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a pleasure going to visit mum in this carehome where she is happy and well looked after. The staff are lovely and always make me feel welcome. It's very comforting to know in the latter days of mums life she is happy and the family don't have to worry about her
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for taking time to share your views and experiences of Ashcroft. Your comments of your mums happiness, safety and high standards of care; for really do validate the continued hard work and commitment that staff give each and every day to ensure sure that your mum and all the residents are safe, happy and engaged in all aspects of their day-to-day living. Once again, thank you for leaving your feedback, as it helps us to continue to deliver caring, safe, effective, responsive and well managed care for our residents at Ashcroft.
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Review from James C (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Ashcroft. Before my mum was admitted to Ashcroft we was in the process of looking for a care home as her Alzheimer's was getting to the stage where she was becoming vulnerable and she was not safe. She lived alone with regular family visits. However over Dec there were a snow fall
and she had a fall. Luckily she was ok but had to stay in hospital for a few days while she was checked over. At this point the nurses would not let her return home by herself. This is when she was placed in Ashcroft nursing home. As a son who lives overseas it was very difficult to know that her freedom had been taken away, however on the other hand I know that she is safe, looked after. Well fed and looks happy. I have regular video calls with her. I get to speak with the staff and managers who all are very nice and caring.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThe home manager and staff make every effort to provide a person-cantered approach in the care we deliver. This includes family involvement, connections and communication to loved ones, near or far. We support our customers to access The Social Hub to facilitate regular video calls and continue to have meaningful connections with their families. It as been a real pleasure to support both you and your mum to continue to engage in meaningful connections. Thank you for your feedback, I will certainly share it within the organisation.
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Review from Richard W (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Ashcroft for two weeks of immediate care following a hospital admission. The manager and his team were welcoming to me and my mum and were all extremely dedicated and professional. The home itself is basic but adequate. During the time she was there, I felt confident that she was safe,
well looked after and well-fed. Thank you all.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for taking the time to share your feedback.
Ashcroft is a community that fosters creativity and relationship building, not just for our residents but for their families too. The team make every effort to provide a person-centred approach to the care we deliver. Your feedback really does validate the continued hard work and commitment that staff give each and every day to ensure sure that all the residents are safe, happy and engaged in all aspects of their daily living. I will ensure your feedback is passed on to the team, who continue to work hard to deliver safe, compassionate and person-centred care.
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Review from A G (Son of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum, like others, had property go missing on numerous occasions. The staff said that they would look into it but nothing was ever replaced. There was never enough staff. Lots of staff left during the time mum was there. They were slated in the latest CQC report which came as no surprise.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for taking the time to leave us with your feedback. We welcome feedback as this helps the home to continue to deliver caring, safe, effective, responsive and well-managed care for all at Ashcroft Nursing Home.
The home has a simplified complaints policy that is displayed in the entrance. However, there is no evidence of you bringing this to the attention of the home. If this had been the case, the home would have acted promptly to try and resolve the issue immediately.
The staff levels are based on the service users' needs and not the number of service users at the home. Staff are always on hand to help when needed.
As a learning organisation, we feel it is vitally important to invest in staff, to aid in their development and gain new skills. Whilst it may be selfish to want staff to stay working at the home, we are very proud to help staff in their development, so that it leads to other opportunities within the care sector.
Thank you for your feedback.
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Review from Jane K (Daughter of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away on the 23rd February 2023 after spending two very happy years at Ashcroft.
Mum had dementia and in the last six months breast cancer and skin cancer during the whole time, the staff were so loving and caring towards Mum and my whole family. This made me feel content knowing she
was safe in their care.
During her time here lots of improvements have been made, the bedrooms decorated and new furniture, the conservatory rebuild. but most of all the ongoing well-being of the residents.
I would recommend Ashcroft to anyone looking for a place where your loved one is cared for with dignity to the very end of their life.
I will always feel part of the Ashcroft family as they are helping me through this sad time
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for your feedback, as you know this always helps the home to continue to deliver caring, safe, effective, responsive and well-managed care for all at Ashcroft Nursing Home. It is a real pleasure to be a part of the team that not only helped support your mum but to support you too.
Thank you for your recommendations.
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Review from Pamela G (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went to Ashcroft initially for respite then had a fall which resulted in 2 broken arms, this meant mum had an extended stay of 6 weeks. Mum enjoyed her stay so much she requested to remain at Ashcroft on a permanent basis. All staff are very caring and compassionate and look after mum's needs extremely
well.
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Review from Teresa W (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are so very caring and go out of their way to make my mum feel special and wanted. I am very pleased and happy with the care she receives and would highly recommend this care home for anyone that needs 24hr care.
My mum is so much happier and brighter since we moved here in and I can
rest easy knowing that she is in safe hands and well looked after. Staff are very approachable and caring and will go out of their way to make families welcome when you choose to visit. visiting times are exceptional and can visit anytime as long as meal times are protected for just the residents.
My mum can be quite difficult in her mannerisms due to her illness but the staff manage fantastically well with her. The building is very modern and has been recently renovated to a high standard.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeDear Teresa,
Thank you for sharing your feedback. The home and staff make every effort to provide a person-centered approach in the care we deliver to all our residents. Your comments validate the continued hard work and commitment that staff give each and every day to ensure sure that your mum and all the residents are safe, happy and engaged in all aspects of their day-to-day living. Ashcroft is a community that fosters creativity and relationship building, not just for our residents but for their families too. I will ensure your feedback is passed on to the staff who continue to work hard to deliver safe and person-centered care.
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Review from Janet H (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff took my mum's coat for safekeeping as she wore it every morning. It then went missing. I was told they would pay for a new one. When winter coats were available this is now not true, other items went missing including a pair of £60 shoes. If they can not look after possessions how can they
look after our loved ones. Also, they will not provide me with the address/email for the head office, a right I have by law.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeWe specialise in dementia and have trained staff to meet the sensitive needs of challenging behaviour. Staff work in a person-centred way to support individual residents and therefore staff will have assessed and risk-managed your mum's wish to wear her coat throughout the day as this provided her comfort and a sense of security. As your Mum wearing her coat did not present as a challenge to herself or others there would have not been a need to take your mum's coat for her safekeeping. The missing items were allegedly missing in 2020 and there is no evidence of a conversation taking place of you bringing the missing coat and shoes to the home's attention, nor is there any evidence of a conversation of any payment for a new one. The home has a simplified complaints policy that is displayed at the entrance that clearly states the director's contact details. The home manager has endeavoured to contact you on several occasions by both phone and post in relation to this matter with no response.
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Review from P K (Brother of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It seems like a warm, friendly place.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for leaving your feedback. I am glad that the environment is a warm and friendly place for you and your loved one. All feedback is gratefully received and helps us to continue to deliver high standards of care.
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Review from A K (Resident) assisted by family/friend published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the home and the service I get in it.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for sharing your feedback. We strive to ensure the home and service we deliver is to a high standard and I am happy that the home and staff are meeting your expectations. I will ensure your feedback is passed on to the staff who continue to work hard to deliver care and support to all the residents.
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Review from Malcolm K (Brother of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother is happy in the care home. The staff talk to him on a personal level and appear to care about how he is. The public, shared areas, are clean and tidy. Drinks are available on a self-help basis as required. My brother says he enjoys his meals.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeDear Malcolm, firstly, thank you for leaving your feedback. All feedback is gratefully received and helps us to continue to deliver high standards of care. It is great to hear that your Brother is happy at the home and that you have observed staff treating your brother in a person-centred way. It is a pleasure to work alongside you in providing care and support to your Brother. I will ensure your feedback is passed on to the staff who continue to work hard to deliver care and support to all the residents.
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Review from Rachel R (Daughter of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my dad on a regular basis, staff are always kind and helpful. My dad has never looked better, he has put weight on and is chatty and looks well. On visits, he always looks clean and happy.
Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeDear Rachel, thank you for your comments and feedback. It is a pleasure to provide care and support to your Dad. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff who continue to work hard to deliver care and support to all the residents. Once again, thank you for your comments.
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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Ashcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Ashcroft Nursing Home is calculated as follows: ( (92 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 113 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Ashcroft Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashcroft Nursing Home

What types of Care is Ashcroft Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashcroft Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ashcroft Nursing Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashcroft Nursing Home to the centre of Cleckheaton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashcroft Nursing Home to verify any information. View our terms and conditions. Ashcroft Nursing Home has an Basic Service - more info.