Review from A H (Daughter of Resident) published on 16 September 2022 Submitted via Website • Report

Overall Experience

Please mind your loved ones in this home and ensure they are getting adequate attention to cleanliness and hygiene and medical care that they deserve. Sadly I have seen many good staff leave over the last 6 months and now there never seems to be enough staff on duty to cope with the number of residents

in this home. It has been heartbreaking to witness kind staff being overworked and stressed out trying to cope with residents with severe dementia upsetting others as they are all in the same communal room as those with slight dementia.
Over the past 6 months, I have also witnessed the quality of care deteriorate alarmingly whilst more attention has been given to renovating the building.
Staff struggling to multitask by filling out lots of paperwork and files whilst trying to mind residents, not enough cleaners for a residence this size. I have to ask myself are the directors cutting corners to make more money? Where has the "care" to residents and good staff disappeared to?

Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThe Manager finds your review to be an unfair representation of the Home and a contradiction to the feedback given by your siblings, regarding the care that was delivered to your loved one. The home undertakes a staffing level matrix which is based on our customer's needs and the Home has adequate staffing levels to meet the needs of our customers and this helps us to deliver safe care. The renovations of the building are essential in providing quality care in a safe and well-maintained environment. The renovations do not impact on the quality of care that is delivered at the home and I find these words to be unwarranted. The home regularly seeks feedback from visiting Multidisciplinary professionals, staff, customers and families who have reported positive feedback regarding the quality of care and cleanliness of the environment. Due to confidentiality and data protection, I am open to inviting you to make an appointment to discuss this further and I look forward to speaking to you.

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Review from E M (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report

Overall Experience

Some staff are excellent, some poor. My mum has a number of issues, advance stage dementia, nursing needs and general old age. The staff/management haven't understood and listened to me and my sister about Mum's diet and her other issues. The room is below standard not completely clean and the furniture

is abysmal. They do not clean my mum as I would like, she has frequently dirty hands, feet from faeces. But Mum seems happy but does need a lot of improvement and staff.

Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeThank you for leaving your comments. Despite having many positive conversations with you and other members of your family regarding your loved one. The home finds your comment “The staff/management haven't understood and listened to me and my sister about Mum's diet and her other issues” unwarranted. The home welcomes input from families to be a part of their loved one's care planning and we endeavour to take on board all the information to help us deliver safe, effective care. You have personally been involved in conversations with the Home and multidisciplinary teams regarding your loved one's care. The Hotel Services staff work very hard and all rooms are cleaned daily.
Due to confidentiality and data protection, I am open to inviting you to make an appointment to discuss this further and I look forward to speaking to you soon.

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Review from Amanda W (Daughter of Resident) published on 22 August 2022 Submitted via Website • Report

Overall Experience

Fabulous carers and nursing staff, cannot fault the care given to my mum. Management on the other hand not so good, manager not around enough, always outside chatting to workmen. Felt that money should be spent on more carers, always short-staffed and agency workers on-site who do not know my mum. Owner

was very very rude to my mum, unplugging things and moving things around for what he said were health and safety reasons! He needs to take another look. Cleaning was disgraceful, I cleaned my mum's room myself on a weekly basis. Meals were very basic, didn't cater for my mum's disability. I brought in sandwiches from home. I washed most of my mum's clothes and bedding. Maybe not spend money on a massive red hot conservatory but update resident rooms instead, curtains and bedding very dated. I had to buy incontinence pads for my mum as the manager didn't have the right ones. I was asked to buy a harness for the hoist for my mum and we had to buy our own wheelchair as there wasn't one to use.

Reply from Matthew Barbor, Manager at Ashcroft Nursing HomeDear Amanda, the home has a duty of care to ensure that residents, staff and families are protected, and their safety is promoted at all times, especially during times of refurbishment in and around the Home.

In reference to your complaint “Owner was very very rude to my mum unplugging things and moving things around for what he said were health and safety reasons! ” The Manager has instructed all staff to remove any items deemed to be breaching fire safety, infection control or health and safety regulations. The Home has a duty of care to ensure the entire environment is compliant with all regulations and legislation. The health and safety of staff, visitors and customers are paramount. In addition, this type of language is completely unwarranted and therefore in contradiction to the many positive interactions we have had on many occasions. Had you taken the time to raise these concerns directly, this would have given the Manager an opportunity to resolve the issues swiftly.

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Review from Jill A (Daughter of Resident) published on 21 September 2021 Submitted via Website • Report

Overall Experience

My father is receiving care and Ashcroft Care (Cleckheaton) has decided that only two people can visit and as he has three daughters, only two can see him, which means I can no longer see my father. This is in complete contravention of present government guidelines (as of 22/8/21). They will not supply

details of their complaints procedure because the nurse on the phone didn’t know what it was, which is illegal under present care home guidelines (CCG). They are the most obstructive people I have ever come across and the place should be shut down. How can any civilised person refuse to let a daughter go see their ill father in respite care as I consider behaviour like this inhuman. The rude and uneducated staff who aren’t aware of the law, their duties, and obligations under that law are so untrained they make it up as they go along. There needs to be a full and thorough investigation into how this place is operated including personal and medical care and full documentation checked!

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeDear Jill
The home has a duty of care to ensure that both residents, staff and families are protected, and their safety is promoted at all times, especially during the Covid19 pandemic. I empathise that the Covid period has been very challenging for all concerned. Our staff have implemented National and Local Government guidelines in the management of the Covid19 pandemic, resulting in positive outcomes for our residents and staff. Your reference in your complaint to “most obstructive people I have ever come across” “place should be shut down” “behaviour like this inhumane” “rude and uneducated staff”. This type of language is completely unwarranted and tantamount to abuse, and therefore in contradiction to the positive feedback, we have received from your siblings involved in your loved one’s care.
Due to confidentiality and data protection, I am open to inviting you to make an appointment to discuss this further and I look forward to speaking to you soon.

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Review from Beverley R (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report

Overall Experience

All the staff and carers at Ashcroft treat the residents like their own family. They are concerned, respectful, approachable and very, very caring. My Mum is well looked after and happy here which gives me complete peace of mind.

Reply from Tina Shortall, Manager at Ashcroft Nursing HomeThank you so much for your review, Beverley. It is our pleasure to provide care for your Mum. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from June C (Relative of Resident) published on 18 March 2021 Submitted via Website • Report

Overall Experience

Wonderful care home. Caring, hard-working staff, very friendly, 5-star care and devotion. Care to relatives and residents always smiling faces and respond to the residents at all times. Very clean home. Very happy with how they look after my mum.

Reply from Tina Shortall, Manager at Ashcroft Nursing HomeThank you very much for your review, June. It is a pleasure to care for your lovely Mum. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Linda F (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report

Overall Experience

Due to Covid restrictions, we were unable to visit Ashcroft prior to Mum's admittance. However, from the moment Mum arrived, her care has been exemplary. Mum has settled in very well, and without exception, every member of the Ashcroft team go out of their way to ensure Mum's care is delivered with

professionalism, kindness and dignity. We only wish Mum had gone straight to Ashcroft when she was discharged from hospital, as since arriving here, her health and strength have improved greatly. We feel this is a direct result of the outstanding care Ashcroft has provided. Thank you all.

Reply from Tina Shortall, Manager at Ashcroft Nursing HomeThank you so much for your review, Linda. It is a pleasure to provide care and support to your Mum. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Karen P (Daughter of Resident) published on 29 December 2020 Submitted via Website • Report

Overall Experience

Ashcroft Nursing Home looked after my mum, who was bedridden, for 2 years and without doubt, the best care ever was provided. The staff are all amazing and I can’t thank them enough for the care provided. They are always upbeat and friendly.

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeThank you very much for your review. It was a pleasure to care for your Mum. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Sarah B (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report

Overall Experience

Staff are lovely, looked after my mum with care and compassion during her time with them. Residents are treated with dignity at all times. A really friendly atmosphere and very welcoming. Families are encouraged to participate in activities and events.

Reply from Tina Shortall, Manager at Ashcroft Nursing HomeThank you very much for your review, Sarah. It was a pleasure to care for your Mum. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Richard H (Son of Resident) published on 13 November 2020 Submitted via Website • Report

Overall Experience

It is difficult to put into words how appreciative we all are for the care provided to my mum in the last 18 months of her life. The standard of care provided was exemplary and mum was always treated with dignity and respect. There is a fantastic positive and fun atmosphere when you visit. The staff

are all very caring, friendly, fun and all the residents are clearly happy. Often when I called, one of the staff were sat talking with my mum or doing a crossword or a jigsaw. The conservatory is very bright and airy, a great environment. It is a perfect place to visit and I have enjoyed sitting there with my mum having a chat. The communication from the team was excellent, I could tell always with my thoughts and feelings in mind when they called. Always clear and concise and put things to me in exactly the right way. Something that is really important when it's needed. Much appreciated! I will always recommend Ashcroft when asked. Thank you so much!

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeThank you very much for your review. It was a pleasure to care for your Mum. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Julia C (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Ashcroft two years ago needing 24-hour care since then she has had nothing but the best care she could have had. The staff and management are wonderful, very caring and friendly.

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeThank you for your review. It is a pleasure to care for your Mum. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from S W (Sister of Resident) published on 20 February 2020 Submitted via Postal Card • Report

Overall Experience

While visiting my brother, I have always found the staff very helpful and friendly. They are caring towards all the residents and treat them with dignity. It has a nice atmosphere with music playing in the background. My brother is always telling us how good the food is and he can't fault the home at

all. I cannot say about value for money as I don't know the cost.

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeThank you for your review. It is a pleasure to care for your brother. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Dawn O (Daughter of Resident) published on 17 June 2019 Submitted via Website • Report

Overall Experience

My father was fast tracked to the home for end of life care, this was the most difficult thing to deal with, the caring attitude and understanding of the wonderful staff here is second to none. They treat my father with such kindness and dignity and cared for the family is this difficult time. I can't

thank enough, wonderful, special people. Thank you from the bottom of my heart.

Reply from Tina Shortall, Manager at Ashcroft Nursing HomeThank you for your review. It was a pleasure to care for your father. I am thrilled we met all your expectations. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Pat H (Daughter of Resident) published on 15 April 2019 Submitted via Website • Report

Overall Experience

My Mother had been in residence at Ashcroft since June 2010 until her death in February 2019. She was quite able in the beginning and the staff respected this, allowing her to be independent as she wished. They coped with her varying 'moods' and adjusted to her needs as she grew older and more

infirm, particular regarding her lack of sight and hearing. I had no worries about her care and safety over the years.

I particularly respected the increased care and sensitivity during the last two weeks of her life and, indeed, at the end - both to her and us.

Thank you, everyone.

Reply from Tina Shortall, Manager at Ashcroft Nursing HomeThank you for your review. It was a pleasure to care for your mother over the past nine years. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Donavon B (Brother-in-law of Resident) published on 25 February 2019 Submitted via Website • Report

Overall Experience

My wife and I would like to thank the management and staff for the care and love shown to my sister in law whilst at Ashcroft. The management and staff went above and beyond what was expected not only to my sister in law but to ourselves and all the visitors she had.
Well done and keep up the good

work.

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeThank you for your review. It was a pleasure to care for your sister in law. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Ruth T (Daughter of Resident) published on 3 December 2018 Submitted via Website • Report

Overall Experience

My father had spent his life helping others, being able, confident and always a reliable, safe pair of hands, ready to catch anyone who needed it. By the time he reached Ashcroft, he had used so much of his energy dealing with all of the complex issues which accompany an aggressive cancer. The staff

at Ashcroft made us feel welcome as a family, made every effort to identify Dad's needs as specifically as possible and did everything they could to make him comfortable and pain-free in his final days. Housekeeping, care, nursing and management staff were compassionate, friendly and respectful, helping Dad maintain his dignity and composure during his stay. I will be forever grateful for the care shown to my father, mother and my extended family while we were at our most vulnerable. Thank you.

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Review from David T (Brother of Resident) published on 3 December 2018 Submitted via Website • Report

Overall Experience

My brother spent the last weeks of his life in Ashcroft Nursing Home. The staff are to be applauded for the care and compassion which they showed throughout to my brother, and to our family. With their much-valued help and expertise, we were able to get through this very difficult time. Many thanks

to all.

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Review from Mark S (Nephew of Resident) published on 16 November 2018 Submitted via Website • Report

Overall Experience

My uncle stayed here for just under 3 weeks on end of life care. He had cancer. The staff were amazing. They were very respectful and cared for my uncle incredibly well. No matter how many times I called, it was never a trouble and I had updates when things changed. I would not hesitate to recommend

this care home and the staff that work there.

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeThank you for your review. It was a pleasure to care for your uncle. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Michael T (Son of Resident) published on 1 November 2018 Submitted via Website • Report

Overall Experience

My father was in this nursing home for 20 months. He loved the food, especially the cooked breakfast.
There is a lovely patio seating area which is lovely in the summer months. The staff are welcoming and friendly. My father liked them all.

Reply from Tina Shortall, Manager at Ashcroft Nursing HomeThank you for your review. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.

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Review from Gerrard C (Son of Resident) published on 31 October 2018 Submitted via Website • Report

Overall Experience

My mother was a resident at Ashcroft for over two years and I was always happy with the care she received. If I expressed any minor concerns they were dealt with immediately. I found the manager, nursing staff and carers very approachable and gave the very best care to my mother. I visited on average

four times a week and always found my mother comfortable, clean and well cared for.

Reply from Tina Shortall, Registered Manager at Ashcroft Nursing HomeThank you for your kind words and recognition. We aim to provide excellent person centred care to all our clients and will continue to do so.

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Ashcroft Nursing Home Reviews (46)

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