Ashcroft Nursing Home

My brother is happy in the care home. The staff talk to him on a personal level and appear to care about how he is. The public, shared areas, are clean and tidy. Drinks are available on a self-help basis as required. My brother says he enjoys his meals.

I visit my dad on a regular basis, staff are always kind and helpful. My dad has never looked better, he has put weight on and is chatty and looks well. On visits, he always looks clean and happy.

Staff struggling to multitask by filling out lots of paperwork and files whilst trying to mind residents, not enough cleaners for a residence this size. I have to ask myself are the directors cutting corners to make more money? Where has the "care" to residents and good staff disappeared to?

Some staff are excellent, some poor. My mum has a number of issues, advance stage dementia, nursing needs and general old age. The staff/management haven't understood and listened to me and my sister about Mum's diet and her other issues. The room is below standard not completely clean and the furniture is abysmal. They do not clean my mum as I would like, she has frequently dirty hands, feet from faeces. But Mum seems happy but does need a lot of improvement and staff.

Fabulous carers and nursing staff, cannot fault the care given to my mum. Management on the other hand not so good, manager not around enough, always outside chatting to workmen. Felt that money should be spent on more carers, always short-staffed and agency workers on-site who do not know my mum. Owner was very very rude to my mum, unplugging things and moving things around for what he said were health and safety reasons! He needs to take another look. Cleaning was disgraceful, I cleaned my mum's room myself on a weekly basis. Meals were very basic, didn't cater for my mum's disability. I brought in sandwiches from home. I washed most of my mum's clothes and bedding. Maybe not spend money on a massive red hot conservatory but update resident rooms instead, curtains and bedding very dated. I had to buy incontinence pads for my mum as the manager didn't have the right ones. I was asked to buy a harness for the hoist for my mum and we had to buy our own wheelchair as there wasn't one to use.

My father is receiving care and Ashcroft Care (Cleckheaton) has decided that only two people can visit and as he has three daughters, only two can see him, which means I can no longer see my father. This is in complete contravention of present government guidelines (as of 22/8/21). They will not supply details of their complaints procedure because the nurse on the phone didn’t know what it was, which is illegal under present care home guidelines (CCG). They are the most obstructive people I have ever come across and the place should be shut down. How can any civilised person refuse to let a daughter go see their ill father in respite care as I consider behaviour like this inhuman. The rude and uneducated staff who aren’t aware of the law, their duties, and obligations under that law are so untrained they make it up as they go along. There needs to be a full and thorough investigation into how this place is operated including personal and medical care and full documentation checked!

All the staff and carers at Ashcroft treat the residents like their own family. They are concerned, respectful, approachable and very, very caring. My Mum is well looked after and happy here which gives me complete peace of mind.

Wonderful care home. Caring, hard-working staff, very friendly, 5-star care and devotion. Care to relatives and residents always smiling faces and respond to the residents at all times. Very clean home. Very happy with how they look after my mum.

Due to Covid restrictions, we were unable to visit Ashcroft prior to Mum's admittance. However, from the moment Mum arrived, her care has been exemplary. Mum has settled in very well, and without exception, every member of the Ashcroft team go out of their way to ensure Mum's care is delivered with professionalism, kindness and dignity. We only wish Mum had gone straight to Ashcroft when she was discharged from hospital, as since arriving here, her health and strength have improved greatly. We feel this is a direct result of the outstanding care Ashcroft has provided. Thank you all.

Ashcroft Nursing Home looked after my mum, who was bedridden, for 2 years and without doubt, the best care ever was provided. The staff are all amazing and I can’t thank them enough for the care provided. They are always upbeat and friendly.

Staff are lovely, looked after my mum with care and compassion during her time with them. Residents are treated with dignity at all times. A really friendly atmosphere and very welcoming. Families are encouraged to participate in activities and events.

It is difficult to put into words how appreciative we all are for the care provided to my mum in the last 18 months of her life. The standard of care provided was exemplary and mum was always treated with dignity and respect. There is a fantastic positive and fun atmosphere when you visit. The staff are all very caring, friendly, fun and all the residents are clearly happy. Often when I called, one of the staff were sat talking with my mum or doing a crossword or a jigsaw. The conservatory is very bright and airy, a great environment. It is a perfect place to visit and I have enjoyed sitting there with my mum having a chat. The communication from the team was excellent, I could tell always with my thoughts and feelings in mind when they called. Always clear and concise and put things to me in exactly the right way. Something that is really important when it's needed. Much appreciated! I will always recommend Ashcroft when asked. Thank you so much!

My mother was admitted to Ashcroft two years ago needing 24-hour care since then she has had nothing but the best care she could have had. The staff and management are wonderful, very caring and friendly.

While visiting my brother, I have always found the staff very helpful and friendly. They are caring towards all the residents and treat them with dignity. It has a nice atmosphere with music playing in the background. My brother is always telling us how good the food is and he can't fault the home at all. I cannot say about value for money as I don't know the cost.

My father was fast tracked to the home for end of life care, this was the most difficult thing to deal with, the caring attitude and understanding of the wonderful staff here is second to none. They treat my father with such kindness and dignity and cared for the family is this difficult time. I can't thank enough, wonderful, special people. Thank you from the bottom of my heart.

My Mother had been in residence at Ashcroft since June 2010 until her death in February 2019. She was quite able in the beginning and the staff respected this, allowing her to be independent as she wished. They coped with her varying 'moods' and adjusted to her needs as she grew older and more infirm, particular regarding her lack of sight and hearing. I had no worries about her care and safety over the years.

I particularly respected the increased care and sensitivity during the last two weeks of her life and, indeed, at the end - both to her and us.

Thank you, everyone.

Well done and keep up the good work.

My brother spent the last weeks of his life in Ashcroft Nursing Home. The staff are to be applauded for the care and compassion which they showed throughout to my brother, and to our family. With their much-valued help and expertise, we were able to get through this very difficult time. Many thanks to all.

My father had spent his life helping others, being able, confident and always a reliable, safe pair of hands, ready to catch anyone who needed it. By the time he reached Ashcroft, he had used so much of his energy dealing with all of the complex issues which accompany an aggressive cancer. The staff at Ashcroft made us feel welcome as a family, made every effort to identify Dad's needs as specifically as possible and did everything they could to make him comfortable and pain-free in his final days. Housekeeping, care, nursing and management staff were compassionate, friendly and respectful, helping Dad maintain his dignity and composure during his stay. I will be forever grateful for the care shown to my father, mother and my extended family while we were at our most vulnerable. Thank you.

My uncle stayed here for just under 3 weeks on end of life care. He had cancer. The staff were amazing. They were very respectful and cared for my uncle incredibly well. No matter how many times I called, it was never a trouble and I had updates when things changed. I would not hesitate to recommend this care home and the staff that work there.