Westfield Park

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.8 100 Reviews
  • Westfield Park, Goole
Westfield Park is a purpose-built care home in Goole, providing round-the-clock residential and dementia care on a permanent and respite basis.

The highly skilled team create a warm and caring environment. Residents can enjoy the luxury, modern facilities including such as a cinema room, hair and beauty salon and an in-house pub called 'The Westfield Arms'.

Each bedroom is tastefully decorated with an en-suite bathroom. Outside there are large, landscaped grounds and a bowling green.

The dedicated activities team organises a wide range of engaging activities and social events every week and there is a minibus ready for trips and outings.
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Care Provided by Westfield Park

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1395
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact Westfield Park to find out the exact price for your requirements.

Contact Westfield Park to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westfield Park to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Mandy Thompson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Westfield Park Reviews (100)

9.8

Westfield Park has a Review Score of 9.8 (9.808) out of 10, based on 36 reviews in the last 2 years.
Over all time Westfield Park has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westfield Park
  • 43
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Total of 100, showing 1-20
Review from Ian J (Son of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time my Mam has stayed for temporary respite care. All I can say is that it has been a fantastic experience for her, and indeed for me too. The care is second to none and all of the staff have a can do disposition and are focused on giving the residents the best possible experience.
The food is fantastic too. Even in the short time my Mam was at the home she has flourished, making friends with the other residents. I would highly recommend it.
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Review from S F (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is exceptional, I would recommend for anyone to view if looking for a place for your loved one, the staff here are professional, compassionate, caring, patient and very welcoming not only to my Mum but to us as a family. My Mum settled in straight away and made many new friends, nothing has
been too much trouble for the staff to make her happy. She loved them all. Mum always enjoyed the food, and they make it available that you can join them for a meal should you wish. Westfield is warm, clean and homely, they have lots of activities and entertainment going on all the time which family are encouraged to join in.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your kind and thoughtful review. We are delighted to hear that your mum felt so welcomed and settled in quickly - it means the world to us that she was happy and comfortable…read more
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Review from Margaret N (Resident) assisted by family/friend published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe, secure and happy being in here. I like and get on well with all the staff. Plenty of choice regarding meals.
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Review from M B (Friend of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is always clean and no smell. The staff are very attentive and caring. My friend always has a good thing to say regarding her care when I visit she is always happy to tell me how much she likes being there, and that the staff are always available if she needs anything.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your kind words. We're delighted to hear that your friend is happy and feels well cared for here. Our team take great pride in creating a clean, welcoming environment and in…read more
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Review from F G (Brother of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is 94 years of age. Since losing her husband 23 years ago, she has lived on her own. She hadn't been feeding or taking her medication properly. She asked me to find a care home for her. Having visited Westfield Park to see a friend, I decided this was the place for her. She gets three square
meals a day and her medication at the right time of day. Loves her room and the staff, overall, she is very happy, safe and secure.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for sharing your sister's story. We understand how important it is to feel confident that your loved one is well cared for, and we're delighted to hear she is enjoying her meals,…read more
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Review from H G (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad & I made the difficult decision to move my mum (who has dementia & cancer) into care, we were filled with fear, uncertainty & guilt. We were so anxious about whether she would receive the attention, compassion, & care she deserves. From the moment we stepped through the doors of WP & onto
the Birch unit those fears began to ease. The staff welcomed us (& more importantly, mum) with open arms & warm hearts. They took the time to truly understand her needs, preferences & history, treating her as the unique individual she is rather than just a resident. The level of care & professionalism is outstanding. Every member of the team at WP goes above & beyond not only to ensure her health & safety but also to provide emotional comfort & companionship. They are patient, kind & clearly passionate about what they do. We've watched mum settle in, smile more, & even regain a bit of her spark (something we hadn't seen in quite some time). We're so very grateful to all at WP.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your beautiful and heartfelt message. We understand how incredibly difficult it can be to make the decision to move a loved one into care, especially under such emotional…read more
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Review from C C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed with the service received so far. The team are extremely caring. Nothing is too much for them. My parents are in a joint room, which is lovely and homely.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your review. We're grateful for your feedback and are delighted to hear that you've had such a positive experience with our team. It's especially heartwarming to know that your…read more
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Review from K J (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum went into Westfield Park Care Home, she was in a very bad way, but with the care and medical help, she is nearly back to her old self. She has settled in and loves living at Westfield. She has made new friends and is very happy at Westfield. The staff are amazing, nothing is too much trouble
for them. Would recommend them to anyone looking for a perfect care home.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your review. We're delighted to hear how well your mum has settled in at Westfield Park Care Home and that she's thriving with the care and support of our team. It means the…read more
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Review from Elaine D (Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I booked for one week's respite care - a little holiday. I have enjoyed a change of company and getting to know many of the residents. The staff have been very kind and helpful. There is a good atmosphere, blending freedom with safety rules. I have booked to stay another week later in the year.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your kind words and feedback. We're delighted to hear that you enjoyed your respite stay and found the atmosphere welcoming and supportive. It's wonderful that you connected with…read more
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Review from Andrea J (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westfield Park has been and continues to be an excellent choice for my mother who has dementia. The facilities and services are great, and most importantly all the staff who look after my mum do so with kindness, friendliness and compassion. I very much appreciate the proactive approach adopted by the
care team and I know I can absolutely trust Westfield Park to look after my mum at this stage in her life. The food and drinks provided by the home are excellent and thoughtful in presentation (eg milkshakes and ice cream to increase fluid intake). The laundry service is efficient, and Westfield Park is clean and well organised. My mother's physical disabilities means it is often difficult for her to participate in social events, but the care team do encourage and involve her where possible. Thank you all round to everyone at Westfield Park.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your review. The whole team appreciates your kind words and grateful to know that Westfield Park has been a positive and reassuring choice for your mother. It means a great deal…read more
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Review from L S (Respite Resident) assisted by family/friend published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My first experience of respite. I found the staff were excellent but always rushed off their feet. I lost a fair amount of weight in 9 days due to the poor food, some of which was cold when it arrived. Some food was inedible. My room wasn't ready when I arrived, a mattress came later that day, as did
a TV. The key to the lockable drawer was the wrong key and no replacement could be found. In conclusion, this has put me off future care home stays. I was also given the wrong meds one day which is inexcusable.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you for taking the time to share your experience. We're truly sorry to hear that your first respite stay did not meet your expectations, we sincerely apologise for the issues you encountered.…read more
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Review from C R (Son of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well presented care home was just as advertised, if not better. The level of care and knowledge is outstanding, large rooms, plenty of space & light. The staff have gone above and beyond to get Mum settled in and feeling cared for. As a family, we can't thank you enough. Well done.
Reply from Mandy Thompson, Home Manager at Westfield Park
Thank you so much for your lovely words and for taking the time to leave a review. We're truly delighted to hear that your mum has settled in so well-it means the world to us.
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Review from Amanda K (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were very anxious about putting mum into the home having had a bad experience elsewhere. However I can say one hundred per cent that we never looked back about our decision of choosing Westfield Park. The home is beautiful, the staff so very caring and professional. Mum went in for
respite for a couple of weeks and in that time we could not believe how she changed, going back to being more alert due to the attention and company she received. Just to look at her we could see how well she was being cared for and mum herself had nothing but compliments for the lovely staff.
As a family we felt so at ease with someone else having responsibility 24/7 but it was the standard of care and seeing mum thrive so well that made it all worthwhile. Even we could not compete!
The food was also top quality and lots of activities going on. Everywhere was spotlessly clean.
A big thank you to everyone that made mums visit a success.
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Review from J S (Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well run home.
Staff efficent and friendly.
A very pleasant stay.
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Review from M G (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been in I have seen an improvement in him. Doing more than when he was home. Staff are absolutely great also management they always have time for you very supportive.
My only gripe is the laundry; one jumper ruined and laundry seems to take forever to come back. I am now taking
his jumpers home to wash. You obviously need more machines to cope with so much washing.
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Review from Allan H (Nephew of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for our aunt was first class, the room was very spacious, clean and welcoming. All the staff were very helpful and always asked if we wanted anything to drink, nothing too much for them, facilities are excellent, entertainment was great, we loved to join in, would highly recommend
the home.
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Review from Michael D (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I moved our 92-year-old mother into Westfield Park last Friday 24 January 2025. We were literally amazed at the quality of the home. More importantly the staff and service provided is exemplary. Everyone is so helpful with a warm friendly and caring attitude. My mother was a little apprehensive
about the move initially but after only three days is so much happier and content. All in all a fabulous care home.
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Review from Kate L (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received at Westfield has been brilliant. Mum arrived at Westfield after a traumatic period due to deteriorating dementia Previously Mum had been agitated and lost quite a lot of weight. Due to the care received and the excellent food Mum has now gained weight and is settled. When
visiting, myself and my elderly father feel welcomed by all staff, who are friendly and helpful.
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Review from M S (Friend of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited Westfield for 2 years. The home is lovely and has well-maintained grounds. The staff are lovely and approachable and work hard. At times there is a shortage which can be frustrating and upsetting. There have been issues with food in the past but now it is really good. Activites and outings
are great and well-organised. Nothing is too much trouble for residents and their guests.
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Review from C M (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to the whole team at Westfield- you go above and beyond. We appreciate the care, support and friendship shown to our mum over the past three-and-a-half years. Staff, many of who have worked there a number of years, know the residents well and there is a real sense of community. A family
feel which made Mum feel settled and content. There are opportunities to enjoy company in the lounge, as Mum did, to socialise at mealtimes and during the wide range of activities. However those who prefer can use their spacious ensuite room as a flat - watching their own TV or chatting on the phone. Visitiors are always welcome and as a family we have felt confident that managers and staff are open and clear, keeping us up to date with regard to Mum's care.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Westfield Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Westfield Park is calculated as follows: ( (363 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 428 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Park is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Mandy

Mandy Thompson

Job Title: Home Manager

I decided to join Care UK because I wanted to make a positive difference in residents’ lives, ensuring they live life to the full while receiving the highest quality care. For me, being a good home manager is not just about supporting residents but also about making sure all colleagues feel valued and appreciated in their roles.


I hold a Diploma Level 5 in Management and have built my career around dementia care, where I’ve previously worked as a Dementia Care Manager. These experiences have given me the skills and knowledge I need to lead with passion, patience, commitment and empathy.


The best part of my day is seeing and speaking to happy staff and residents, and knowing that together we’ve created the warm, welcoming atmosphere that Westfield Park is known for.


One of my proudest achievements in my career has been becoming a registered manager, and I’m equally proud of the positive feedback we consistently receive from families and visitors to the home.


Outside of work, I enjoy socialising with family and friends and heading off on holidays whenever I can.

Frequently Asked Questions about Westfield Park

What types of Care is Westfield Park registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westfield Park have?

There are 99 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Westfield Park?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westfield Park to the centre of Goole?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westfield Park to verify any information. View our terms and conditions. Westfield Park has an Enhanced Service - more info.