Westfield Park Care Home

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.8 98 Reviews
  • Westfield Park Care Home, Goole
Westfield Park Care Home provides high-quality care in a luxury environment. Facilities across the Home include The Westfield Arms (an in house pub), hair and beauty spas, cinema room, tea room and an artificial bowls green.

The home operates as two units, the new build Home provides residential care and The Haven providing specialist dementia care. Both units provide a respite room and day care spaces also. The Haven includes its own dining and lounge areas, including an activity room, tea room and cinema, with residents supported by a dedicated dementia care team and manager.

All the bedrooms have full en-suite wet rooms. The social facilities at the home include a full beauty salon, large activities room, an artificial outdoor bowls pitch, an in-house pub called Westfield Arms, tea room, a shop called Sweets & Treats for all of life's essentials and a cinema room. These facilities are utilised by visiting friends and families and also within the activity programme. Remaining active and stimulated is a big part of the care plan for each resident at Westfield Park and there is a team of activity and social event coordinators across both homes who provide activities 7 days a week, from in house entertainment and one on ones to trips out to Castle Howard or the beach at Bridlington.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: £1100 – £1650
  • RESPITE Self-Funded Residential Care: from £1393
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1650

These prices are only a guideline, please contact Westfield Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mandy Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Westfield Park Care Home Reviews (98)

9.8

Westfield Park Care Home has a Review Score of 9.8 (9.808) out of 10, based on 36 reviews in the last 2 years.
Over all time Westfield Park Care Home has 98 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westfield Park Care Home
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Total of 98, showing 1-20
Review from Margaret N (Resident) assisted by family/friend published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe, secure and happy being in here. I like and get on well with all the staff. Plenty of choice regarding meals.
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Review from M B (Friend of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is always clean and no smell. The staff are very attentive and caring. My friend always has a good thing to say regarding her care when I visit she is always happy to tell me how much she likes being there, and that the staff are always available if she needs anything.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for your kind words. We're delighted to hear that your friend is happy and feels well cared for here. Our team take great pride in creating a clean, welcoming environment and in being there whenever our residents need us. Your feedback means a lot to us and will be shared with the staff. It's wonderful to know their efforts are making such a positive difference.

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Review from F G (Brother of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is 94 years of age. Since losing her husband 23 years ago, she has lived on her own. She hadn't been feeding or taking her medication properly. She asked me to find a care home for her. Having visited Westfield Park to see a friend, I decided this was the place for her. She gets three square
meals a day and her medication at the right time of day. Loves her room and the staff, overall, she is very happy, safe and secure.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for sharing your sister's story. We understand how important it is to feel confident that your loved one is well cared for, and we're delighted to hear she is enjoying her meals, receiving her medication on time, and feels safe and secure here with us. It's wonderful to know she's happy in her room and feels supported by our team. We truly appreciate your kind words and the trust you have placed in Westfield Park.

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Review from H G (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad & I made the difficult decision to move my mum (who has dementia & cancer) into care, we were filled with fear, uncertainty & guilt. We were so anxious about whether she would receive the attention, compassion, & care she deserves. From the moment we stepped through the doors of WP & onto
the Birch unit those fears began to ease. The staff welcomed us (& more importantly, mum) with open arms & warm hearts. They took the time to truly understand her needs, preferences & history, treating her as the unique individual she is rather than just a resident. The level of care & professionalism is outstanding. Every member of the team at WP goes above & beyond not only to ensure her health & safety but also to provide emotional comfort & companionship. They are patient, kind & clearly passionate about what they do. We've watched mum settle in, smile more, & even regain a bit of her spark (something we hadn't seen in quite some time). We're so very grateful to all at WP.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for your beautiful and heartfelt message. We understand how incredibly difficult it can be to make the decision to move a loved one into care, especially under such emotional circumstances. Your trust in us means more than words can express.It's truly heartening to hear that your first impressions of the Birch unit helped ease some of those initial fears. I'll be sure to pass on your kind words to the whole team, who will be deeply moved by your appreciation. Thank you again for placing your trust in us.

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Review from C C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed with the service received so far. The team are extremely caring. Nothing is too much for them. My parents are in a joint room, which is lovely and homely.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for your review. We're grateful for your feedback and are delighted to hear that you've had such a positive experience with our team. It's especially heartwarming to know that your parents are comfortable in their room and that it feels like home. Providing compassionate, attentive care is at the heart of everything we do, and knowing it's made a difference means a great deal to us. Please don't hesitate to reach out if there's ever anything more we can do.

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Review from K J (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum went into Westfield Park Care Home, she was in a very bad way, but with the care and medical help, she is nearly back to her old self. She has settled in and loves living at Westfield. She has made new friends and is very happy at Westfield. The staff are amazing, nothing is too much trouble
for them. Would recommend them to anyone looking for a perfect care home.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for your review. We're delighted to hear how well your mum has settled in at Westfield Park Care Home and that she's thriving with the care and support of our team. It means the world to us to know she feels happy, comfortable, and at home here. We're also proud to hear you've found our staff to be so helpful and attentive - we aim to make every resident feel valued and well cared for. Thank you again for your recommendation; it's greatly appreciated.

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Review from Elaine D (Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I booked for one week's respite care - a little holiday. I have enjoyed a change of company and getting to know many of the residents. The staff have been very kind and helpful. There is a good atmosphere, blending freedom with safety rules. I have booked to stay another week later in the year.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for your kind words and feedback. We're delighted to hear that you enjoyed your respite stay and found the atmosphere welcoming and supportive. It's wonderful that you connected with other residents and appreciated the balance of freedom and safety we strive to maintain. Our team will be so pleased to know their kindness and care made a positive difference. We look forward to welcoming you back later in the year for another relaxing and enjoyable stay!

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Review from Andrea J (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westfield Park has been and continues to be an excellent choice for my mother who has dementia. The facilities and services are great, and most importantly all the staff who look after my mum do so with kindness, friendliness and compassion. I very much appreciate the proactive approach adopted by the
care team and I know I can absolutely trust Westfield Park to look after my mum at this stage in her life. The food and drinks provided by the home are excellent and thoughtful in presentation (eg milkshakes and ice cream to increase fluid intake). The laundry service is efficient, and Westfield Park is clean and well organised. My mother's physical disabilities means it is often difficult for her to participate in social events, but the care team do encourage and involve her where possible. Thank you all round to everyone at Westfield Park.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for your review. The whole team appreciates your kind words and grateful to know that Westfield Park has been a positive and reassuring choice for your mother. It means a great deal to our entire team to hear that the kindness, compassion, and proactive care we strive to provide every day are making a real difference. We are especially pleased that you feel confident in the support your mum is receiving, it's a trust we value deeply. We're also glad you've noticed the thoughtful touches, like our food and drink presentation and the efforts of our laundry and housekeeping teams. Every member of staff contributes to creating a safe, welcoming, and supportive environment for our residents. Thank you once again for taking the time to share your experience.

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Review from L S (Respite Resident) assisted by family/friend published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My first experience of respite. I found the staff were excellent but always rushed off their feet. I lost a fair amount of weight in 9 days due to the poor food, some of which was cold when it arrived. Some food was inedible. My room wasn't ready when I arrived, a mattress came later that day, as did
a TV. The key to the lockable drawer was the wrong key and no replacement could be found. In conclusion, this has put me off future care home stays. I was also given the wrong meds one day which is inexcusable.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you for taking the time to share your experience. We're truly sorry to hear that your first respite stay did not meet your expectations, we sincerely apologise for the issues you encountered. While we're pleased to hear your kind words about our hardworking staff, we deeply regret that they appeared rushed and that the quality of food, room readiness, and medication administration fell short of the standards we strive to uphold. These matters are extremely important, and your feedback has been taken very seriously. Please be assured that we have made efforts to contact you directly to discuss your feedback. Your experience does not reflect the level of care we aim to provide. We understand that this has impacted your confidence in future care home stays, and we are truly sorry for that. If you're willing, we would still very much like the opportunity to speak with you personally to express our apologies and better understand how we can make things right.

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Review from C R (Son of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well presented care home was just as advertised, if not better. The level of care and knowledge is outstanding, large rooms, plenty of space & light. The staff have gone above and beyond to get Mum settled in and feeling cared for. As a family, we can't thank you enough. Well done.
Reply from Mandy Thompson, Home Manager at Westfield Park Care Home

Thank you so much for your lovely words and for taking the time to leave a review. We're truly delighted to hear that your mum has settled in so well-it means the world to us.

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Review from Amanda K (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were very anxious about putting mum into the home having had a bad experience elsewhere. However I can say one hundred per cent that we never looked back about our decision of choosing Westfield Park. The home is beautiful, the staff so very caring and professional. Mum went in for
respite for a couple of weeks and in that time we could not believe how she changed, going back to being more alert due to the attention and company she received. Just to look at her we could see how well she was being cared for and mum herself had nothing but compliments for the lovely staff.
As a family we felt so at ease with someone else having responsibility 24/7 but it was the standard of care and seeing mum thrive so well that made it all worthwhile. Even we could not compete!
The food was also top quality and lots of activities going on. Everywhere was spotlessly clean.
A big thank you to everyone that made mums visit a success.
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Review from J S (Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well run home.
Staff efficent and friendly.
A very pleasant stay.
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Review from M G (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been in I have seen an improvement in him. Doing more than when he was home. Staff are absolutely great also management they always have time for you very supportive.
My only gripe is the laundry; one jumper ruined and laundry seems to take forever to come back. I am now taking
his jumpers home to wash. You obviously need more machines to cope with so much washing.
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Review from Allan H (Nephew of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for our aunt was first class, the room was very spacious, clean and welcoming. All the staff were very helpful and always asked if we wanted anything to drink, nothing too much for them, facilities are excellent, entertainment was great, we loved to join in, would highly recommend
the home.
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Review from Michael D (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I moved our 92-year-old mother into Westfield Park last Friday 24 January 2025. We were literally amazed at the quality of the home. More importantly the staff and service provided is exemplary. Everyone is so helpful with a warm friendly and caring attitude. My mother was a little apprehensive
about the move initially but after only three days is so much happier and content. All in all a fabulous care home.
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Review from Kate L (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received at Westfield has been brilliant. Mum arrived at Westfield after a traumatic period due to deteriorating dementia Previously Mum had been agitated and lost quite a lot of weight. Due to the care received and the excellent food Mum has now gained weight and is settled. When
visiting, myself and my elderly father feel welcomed by all staff, who are friendly and helpful.
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Review from M S (Friend of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited Westfield for 2 years. The home is lovely and has well-maintained grounds. The staff are lovely and approachable and work hard. At times there is a shortage which can be frustrating and upsetting. There have been issues with food in the past but now it is really good. Activites and outings
are great and well-organised. Nothing is too much trouble for residents and their guests.
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Review from C M (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to the whole team at Westfield- you go above and beyond. We appreciate the care, support and friendship shown to our mum over the past three-and-a-half years. Staff, many of who have worked there a number of years, know the residents well and there is a real sense of community. A family
feel which made Mum feel settled and content. There are opportunities to enjoy company in the lounge, as Mum did, to socialise at mealtimes and during the wide range of activities. However those who prefer can use their spacious ensuite room as a flat - watching their own TV or chatting on the phone. Visitiors are always welcome and as a family we have felt confident that managers and staff are open and clear, keeping us up to date with regard to Mum's care.
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Review from Deborah S (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so delighted with Westfield Park. Arranging for a parent to move into care is very difficult. Mum has settled really well and we know she is happy, well cared for, engaged and safe. The staff are all fantastic. They know the residents really well and create a loving and caring home atmosphere.
Thank you.
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Review from Nicola H (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad came here about 4 weeks ago after suffering a severe stroke, the staff are friendly, helpful and nothing is too much trouble. The care home itself is warm and welcoming, they have areas for family to eat with their loved ones, there is also a bar and small shop. It's like a hotel for old people.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Westfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Westfield Park Care Home is calculated as follows: ( (363 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 428 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Park Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Westfield Park Care Home

What types of Care is Westfield Park Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westfield Park Care Home have?

There are 99 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Westfield Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westfield Park Care Home to the centre of Goole?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westfield Park Care Home to verify any information. View our terms and conditions. Westfield Park Care Home has an Enhanced Service - more info.