Westfield Park Care Home

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.8 98 Reviews
  • Westfield Park Care Home, Goole
Westfield Park Care Home provides high-quality care in a luxury environment. Facilities across the Home include The Westfield Arms (an in house pub), hair and beauty spas, cinema room, tea room and an artificial bowls green.

The home operates as two units, the new build Home provides residential care and The Haven providing specialist dementia care. Both units provide a respite room and day care spaces also. The Haven includes its own dining and lounge areas, including an activity room, tea room and cinema, with residents supported by a dedicated dementia care team and manager.

All the bedrooms have full en-suite wet rooms. The social facilities at the home include a full beauty salon, large activities room, an artificial outdoor bowls pitch, an in-house pub called Westfield Arms, tea room, a shop called Sweets & Treats for all of life's essentials and a cinema room. These facilities are utilised by visiting friends and families and also within the activity programme. Remaining active and stimulated is a big part of the care plan for each resident at Westfield Park and there is a team of activity and social event coordinators across both homes who provide activities 7 days a week, from in house entertainment and one on ones to trips out to Castle Howard or the beach at Bridlington.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: £1100 – £1650
  • RESPITE Self-Funded Residential Care: from £1393
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1650

These prices are only a guideline, please contact Westfield Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mandy Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Westfield Park Care Home Reviews (98)

9.8

Westfield Park Care Home has a Review Score of 9.8 (9.808) out of 10, based on 36 reviews in the last 2 years.
Over all time Westfield Park Care Home has 98 reviews.

Overall Experience
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Date Published
  • 98
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Reviewer Connection to Westfield Park Care Home
  • 42
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  • 3
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Total of 98, showing 81-98
Review from Grant N (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff on the dementia unit to be exceptionally helpful and friendly during this upsetting period in my dad's life. The staff have been at all times open and ready to answer our queries. The home itself is modern and well appointed. We feel content and reassured that our dad is safe
and in good and experienced hands.
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Review from Helen S (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I am such a regular visitor, I have been able to observe staff interacting with many other residents. Staff appear calm, cheerful, caring and patient with everyone. Since being at Westfield, my mum has been settled and happy. She has a good relationship with all of her carers and they seem to genuinely
love her. I have witnessed lovely, natural signs of affection from staff towards my mum. This all goes towards helping my mum feel safe and secure in the homely and caring environment of Westfield. I would have no hesitation in recommending Westfield to others whose relatives need residential care.
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Review from Linda S (Wife of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was well looked after during his respite stay at Westfield Park Nursing Home. Conscientious and caring staff were concerned for his welfare and his needs and appreciated his difficulties. Westfield Park Nursing Home provides a very pleasant environment with a very friendly and happy atmosphere.
Pleasant and courteous staff are always on hand to listen to problems and do their best to help. I have had no worries about his respite care in Westfield Park Nursing Home.
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Review from Catherine K (Daughter of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westfield Park is all about caring with respect for the people they are trusted to look after. I can't speak highly enough about the staff. They took great care of my Mum. She felt safe and loved the place, in a lovely setting. Spotlessly clean and the food (I am told) is great. The staff are exceptional.
Some attended her funeral. others stood outside the home in the pouring rain as we passed by, to say goodbye to her. I will never forget that. I cant thank the staff enough for the way they really cared and looked after my Mum. Her last year was good for her. She was calm and happy.
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Review from Elizabeth B (Wife of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring is brilliant.
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Review from David F (Son of Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been in care for a short period of time but the staff have made a difficult time as smooth and friendly transition period as possible.
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Review from Emma N (Granddaughter of Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family all express what a wonderful nursing home Westfield Park is. Dad is so happy. We are so lucky to have found him such an excellent home.
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Review from Peter M (Son of Resident) published on 5 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my mother came to Westfield Park her health and outlook improved greatly. I will cherish the photo I have downloaded from the email regarding the Christmas Party where she is dancing and playing to the camera - she looked so much like her old self. Since then I know her dementia has
progressed, but I also know she is in safe hands. Your home is a credit to all the staff and a visit is a happier time for us than in her previous care home.
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Review from Patsy F (Daughter of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is still settling into the home, I have found on my visits that the staff are very friendly to the residents and show an interest in them. The room mum is in is nice warm and clean and has a very good en suite. The home feels very nice and welcoming.
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Review from Harold G (Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very caring and complete their role in a professional and sympathetic manner. They are always friendly, polite and aware of residents needs. Very pleased with the home on the whole.
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Review from Shirley H (Wife of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been looked after very well at Westfield Park Haven. The nursing care is very good. The nurses deserve a medal.
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Review from Marion R (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home where my mum is always happy when we come to visit. Cares are well trained in caring for dementia patients. Lots of activities which create a really good atmosphere. Lovely food. Well done Westfield Park Nursing Home.
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Review from Jill H (Daughter of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in The Haven Unit for 11 months now and we feel she is happy. We are very impressed with the staff all of whom seem to know mum but name and her likes and dislikes. We like the way staff interact with residents and occupy them in simple but effective ways. The building is clean and well
furnished with lots of lounge areas. We feel we can raise queries with management and that they deal with them in a quick and effective manner. Westfield Park has proved to have been a good choice.
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Review from Sally G (Sister of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely brilliant home for my sister. The staff are very caring, kind and aware of all her needs. Family involvement is welcomed and communication excellent. Highly recommended.
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Review from Marianne R (Daughter of Resident) published on 18 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We put my mother in Westfield Park after she had been in 2 care homes previously and was not treated at all well, in fact neglected. But here at Westfield Park we are delighted with the care and attention. A big relief for the family to know she is in a loving and caring atmosphere. Well done Westfield
Park staff for all you do!
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Review from Megan R (Wife of Resident) published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and friendly when I come to visit my husband at Westfield Park Nursing Home.
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Review from Wendy G (Wife of Resident) published on 13 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been in Westfield for occasional days of respite, but when I had to make the decision for him to be residential it was the worst day of my life. I felt so guilty I could no longer care him at home. We had never been apart so would he wonder why I had left him, would he settle and would
it cause his depression to return. However I needn't have worried. He has settled in well and seems happy. He is kept clean and cared for. All the staff are very understanding and friendly to all our family and nothing is too much trouble. My husband being severely sighted, activities are limited but we have enjoyed three trips out and I take him out every day in his wheelchair (weather permitting) and its nice to chat to other residents. I know the Parkinson's Dementia will deteriorate but with the care and compassion my husband receives I know it was the right decision for him.
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Review from Dorothy T (Resident) published on 5 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay very pleasant. My room was beautiful and well equipped and the care offered by the staff was excellent. The lounge is of a high standard and the range of entertainments covered a variety of tastes. I would happily recommend Westfield to friends and acquaintances.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Westfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Westfield Park Care Home is calculated as follows: ( (363 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 428 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Park Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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