Westfield Park Care Home

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.8 98 Reviews
  • Westfield Park Care Home, Goole
Westfield Park Care Home provides high-quality care in a luxury environment. Facilities across the Home include The Westfield Arms (an in house pub), hair and beauty spas, cinema room, tea room and an artificial bowls green.

The home operates as two units, the new build Home provides residential care and The Haven providing specialist dementia care. Both units provide a respite room and day care spaces also. The Haven includes its own dining and lounge areas, including an activity room, tea room and cinema, with residents supported by a dedicated dementia care team and manager.

All the bedrooms have full en-suite wet rooms. The social facilities at the home include a full beauty salon, large activities room, an artificial outdoor bowls pitch, an in-house pub called Westfield Arms, tea room, a shop called Sweets & Treats for all of life's essentials and a cinema room. These facilities are utilised by visiting friends and families and also within the activity programme. Remaining active and stimulated is a big part of the care plan for each resident at Westfield Park and there is a team of activity and social event coordinators across both homes who provide activities 7 days a week, from in house entertainment and one on ones to trips out to Castle Howard or the beach at Bridlington.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: £1100 – £1650
  • RESPITE Self-Funded Residential Care: from £1393
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1650

These prices are only a guideline, please contact Westfield Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mandy Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Westfield Park Care Home Reviews (98)

9.8

Westfield Park Care Home has a Review Score of 9.8 (9.808) out of 10, based on 36 reviews in the last 2 years.
Over all time Westfield Park Care Home has 98 reviews.

Overall Experience
  • 89
  • 7
  • 1
  • 1
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Date Published
  • 98
  • 11
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  • 36
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Reviewer Connection to Westfield Park Care Home
  • 42
  • 21
  • 9
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  • 3
  • 2
  • 2
  • 2
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  • 1
  • 1
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Total of 98, showing 41-60
Review from R W (Son of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Management and staff always welcoming. Rooms are large and well equipped. Facilities and activities are good. A good variety of food. If any issues arise you are always listened to and kept updated. Overall very happy.
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Review from R H (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad enjoyed wonderful days of daycare at Westfield Park until his recent passing. Being able to have a lay in the bath, thanks to their wonderful facilities of a bath that lifts them in, and feeling pampered with the opportunities of using the hairdressers and all the great facilities, really made
his time there so enjoyable. The staff are amazing, and the managers were seen interacting not only with my dad but all the residents throughout the day.
I would 100% recommend Westfield Park to anyone looking for high-standard care for their loved ones.
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Review from Sue S (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum did not settle in the first two care homes. Had four personal recommendations for Westfield Park. Mum was happy from the first day. The management regularly asks Mum if she has any concerns and if everyone is treating her well. They have acted on increasing her mobility, which is something Mum
is really keen to do. Mum is much more alert and healthier, both physically and mentally thanks to all the attention she receives. Cannot fault her care in any way.
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Review from A H (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Westfield Park Care Home for the last 7 years. It's like a big happy family. All the staff are amazing, they show love, care and respect to all the clients and give support to families.
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Review from Yvonne W (Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since losing Mum, Dad has resided at Westfield Park Care Home.
He has received good care from the team.
All queries are dealt with immediately and Dad is treated with dignity and respect.
The facilities are excellent and the care home is very well maintained.
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Review from Glyn B (Resident) assisted by family/friend published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my stay in this establishment pleasant and agreeable. I have no complaint whatsoever. The staff and officials are very agreeable and approachable.
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Review from Maria H (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initial impression very homely with lovely staff. On closer inspection, residents are cheerful and friendly and introduced themselves and offered help to my dad. All staff are so friendly and made my dad and all our family feel at home. Beautiful gardens and rooms. Nothing is too much trouble. Made
a difficult decision so much easier - realising that someone needs full-time care is hard.
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Review from Mark W (Son of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only in the care home for a little over a week for end-of-life care. Found Westfield Park Care Home to be a very pleasant home with excellent facilities. The rooms were very clean and airy. The staff were very good and couldn't do enough for us. Would highly recommend this home for any family
considering putting elderly relatives into care.
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Review from Stephen F (Son of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very good workers and give the old people lots of respect. They do have some fun with the old people and make them happy. They are kind and caring, I can't find any faults at all. The management is also courteous and do their very best to keep them busy, getting them outside and going
on trips.
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Review from L B (Granddaughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff on site were gentle and sweet with my dying grandmother. They went above and beyond the call of duty to ensure my grandmother, me and my family had everything we needed in what was a very traumatic and heartbreaking time. The staff showed empathy to all involved, I cannot recommend a care
home more.
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Review from Geoffrey P (Son of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been residents at Westfield Park Care Home for over four years. During this time they have been treated with courtesy and kindness and have enjoyed a very high standard of personal care which was maintained undiminished throughout the period of Covid restrictions. This summer, despite
staff shortages, brought about by Covid, the home organised a number of outdoor activities, most notably a garden party in honour of Her Majesty The Queen's Platinum Jubilee. I will always treasure the memory of that afternoon spent with my parents.
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Review from Helen R (Daughter of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents were residents for the best part of five years and had connections for longer. The care they received was excellent throughout. They were treated with care and compassion. Although they were both immobile for a length of time, they did not develop any bedsores. During Covid, the communication
with us was excellent and we were able to Skype regularly. We can't thank the staff enough.
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Review from Paul F (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided at all times. Staff always treat residents with care and dignity. Always encourage residents to engage in activities and outings. Management and staff are always approachable. Overall an excellent residential care home.
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Review from Sue C (Daughter of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like like to say an overwhelming thank you for your care and patience with Mum and us over the last weeks in particular.
Your care is exemplary and your team have shown compassion and empathy above and beyond our expectations.
We are very confident that Mum is in a safe and caring environment.
We
appreciate that the Covid situation has made caring for your clients challenging
but feel you have offered reassurance and quality care at all times.
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Review from Jackie H (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was so hard to even think about a care home for our mother, she was at end of life and we only wanted the best care for her. Well, we chose the perfect place, the staff were amazing, went above and beyond for not just our mother but with family members too. They helped in any way possible to make
her and our last few week's with her so special. The place is run so well, as soon as you walk through the doors you could see what a lovely place it is. Our family can't thank all the staff enough for everything they did for us.
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Review from Ian S (Son of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum first became a resident after being a day patient who then moved in for a week's respite. At the end of that week, she wouldn't leave! Being a people person, she really enjoyed the community spirit and the company. The treatment she received has been world-class in terms of kindness and compassion,
as Mum's dementia progressively got worse. I was concerned at one point that she may get too ill to stay, but straight away, the assistant manager put my mind at rest by assuring me Mum could stay until the end of her days. Sadly, Mum passed on a couple of weeks ago, at nearly 92; the end of life care she received was simply staggering. I cannot thank the manager, assistant manager and all the carers. In summation, the average life expectancy for someone in mum's condition when admitted is 18 months. Mum lived for 5 and a half years. I would actually credit The Haven with extending Mum's life. Rest assured; you will not find better.
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Review from Susan J (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has just returned home after spending three weeks respite at Westfield Park. He had been in hospital for six weeks having had major surgery, sepsis and also Covid. On arrival at Westfield Park, he was still in much need of care and assistance to aid his recovery. I cannot thank the Manager
and her staff enough for their patience, caring and understanding. My father was given lots of encouragement and support and I'm sure this enabled him to return home much earlier than we had hoped for. We are so pleased we chose Westfield Park to take care of him.
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Review from Jane B (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t speak highly enough, it’s almost like they have bought Mum back to life again after a very long and difficult time in the hospital. Mum’s comfortable and happy and I have peace of mind, knowing she is getting the best of care. I can’t thank the Westfield Park team enough.
It’s also very well
managed and organised but has a welcoming and homely feel.
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Review from Malcolm C (Brother of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention residents receive is excellent, would definitely recommend this care home.
The management team are very approachable and help full at all times. l have never had any reason to complain about anything concerning my stepsister; she is very well cared for.
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Review from Julie N (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with Westfield now for almost a year; it's not been an ordinary year either! She became a resident in Feb 2020 and lockdown commenced March 2020.
The year that followed was very difficult for everyone and remains the same now Jan 2021.
The staff and management have gone above and
beyond to keep residents and staff safe during this pandemic. Not only with the extra cleaning and having to wear masks etc, but they have also stepped up the activities and finding lots of new ways to keep the residents happy and active.
The overall testimony comes from Mum herself, during our secure screened visits, she is happy, smiles and chats. This is the best anyone could ask for.
Credit goes to the management and the hard-working carers for their dedication and care during these very difficult times.
I would highly recommend Westfield Park residential/dementia home.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Westfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Westfield Park Care Home is calculated as follows: ( (363 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 428 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Park Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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