Westfield Park Care Home

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.8 98 Reviews
  • Westfield Park Care Home, Goole
Westfield Park Care Home provides high-quality care in a luxury environment. Facilities across the Home include The Westfield Arms (an in house pub), hair and beauty spas, cinema room, tea room and an artificial bowls green.

The home operates as two units, the new build Home provides residential care and The Haven providing specialist dementia care. Both units provide a respite room and day care spaces also. The Haven includes its own dining and lounge areas, including an activity room, tea room and cinema, with residents supported by a dedicated dementia care team and manager.

All the bedrooms have full en-suite wet rooms. The social facilities at the home include a full beauty salon, large activities room, an artificial outdoor bowls pitch, an in-house pub called Westfield Arms, tea room, a shop called Sweets & Treats for all of life's essentials and a cinema room. These facilities are utilised by visiting friends and families and also within the activity programme. Remaining active and stimulated is a big part of the care plan for each resident at Westfield Park and there is a team of activity and social event coordinators across both homes who provide activities 7 days a week, from in house entertainment and one on ones to trips out to Castle Howard or the beach at Bridlington.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: £1100 – £1650
  • RESPITE Self-Funded Residential Care: from £1393
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1650

These prices are only a guideline, please contact Westfield Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mandy Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Westfield Park Care Home Reviews (98)

9.8

Westfield Park Care Home has a Review Score of 9.8 (9.808) out of 10, based on 36 reviews in the last 2 years.
Over all time Westfield Park Care Home has 98 reviews.

Overall Experience
  • 89
  • 7
  • 1
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Date Published
  • 98
  • 11
  • 23
  • 36
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Reviewer Connection to Westfield Park Care Home
  • 42
  • 21
  • 9
  • 8
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 98, showing 21-40
Review from Simone B (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently my father became a resident on Haven at Westfield Park. The manager was very helpful, kind, compassionate and professional. She helped us through a difficult time, made a situation that had reached crisis point more bearable. The senior who I believe is her daughter was also equally supportive.
My dad is now happy and settled and we are confident he is getting the best care. Many thanks.
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Review from Wendy K (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Westfield Park are very caring and professional. Mum was very settled there and well looked after. Her individual care plan met her needs well. There is open communication between all levels of staff between both residents and their families. There is lots of support at all times which
is especially appreciated during difficult times. The facilities at the home are of a very high standard. I would not hesitate to recommend the home.
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Review from S M (Son of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After Mum entered Westfields Park Care Home she is a changed woman. Very happy, settled and content. The staff are caring and professional. From my experience, I would recommend this facility to anyone looking for a care home in the area.
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Review from A W (Son of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my mum is adequately cared for and very much in comfortable surroundings, carers look after her with a great measure.
Nothing too much trouble to make her feel special, always pleasant and polite on our visits, and a warm friendly atmosphere. Activities always going on and encouragement to join
in.
Regular get-togethers and entertainment for both residents and relatives to spend time with them.
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Review from V O (Resident) assisted by family/friend published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the brief period my husband and I have spent at Westfield Park, the staff's kindness has made us feel extremely welcome and at home. Westfield is a bright and airy building. Our respite rooms are clean, comfortable and warm. Thank you to all.
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Review from J B (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to say thank you to all the staff at Westfield Park. The warm welcome and kind, professional care given to my parents during this period of respite care is very much appreciated.
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Review from C B (Son-in-law of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
High-quality care and provision is evident in all aspects of this care home. Staff at all levels will do anything to help residents and their relatives. The experiences provided to relatives are well-considered and constructed and foster a sense of community. The home is very clean and feels like a
high-quality hotel. Staff turnover is very low and they know residents' needs very well, this in turn results in consistent levels of high-quality care.
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Review from S M (Husband of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted in October 2023 because of Alzheimer's/dementia. She settled in immediately and due to the care and engagement of the staff she is more vocal now. They have given me Peace of Mind and that is priceless. Wonderful place and wonderful people.
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Review from Christine B (Wife of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came into Westfield initially for respite care but ended up staying for a total of 8 weeks as his health deteriorated and he was unable to return home and passed away peacefully in the care home. Myself and my family have been very impressed with the care that he has received throughout.
The kindness and attention of all staff members has been overwhelming and particularly during the difficult last few days their care to both my husband and myself and my family could not be faulted. I felt very comforted that my husband was receiving care and attention when I was unable to visit or be there by his side. If ever I need to move into a care home Westfield will be my number 1 choice and I will be reassured that it is a place that I would feel happy to live in.
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Review from Nicola R (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westfield Park Care Home gave my 89-year-old Mum the company, supervision and stimulation that she'd not experienced since Covid began in March 2020 when she lost confidence and became afraid of the infection that claimed so many lives, coupled with the onset of Alzheimer's her world shrunk, to then
have a couple of respite stays, followed by weekly daycare and eventually as a permanent resident she had company, she had activities and even though she didn't always join in she certainly enjoyed watching the others, the staff there also saved my sanity and gave me valuable support.
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Review from Howard W (Son of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has stayed in other homes and after a stay of respite at Westfield, we have as a family, decided that Westfield Park Care Home is where my father will now stay long term. My father is of capacity so he his able to make his own decisions and he has chosen to stay here because he loves this
home. The staff/carers are all very attentive and caring. The food is of a very high standard and always looks very appetising when I’ve seen it myself. I am very happy that my father has found somewhere that he is very happy to now stay long term, as unfortunately he can’t return to his home address. The home always appears very clean. Also the manager is very approachable, very pleasant and she always makes my father laugh, which is great to see.
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Review from J H (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my father into Westfield Park for respite care following a stroke whilst we made his home accessible. I cannot praise the management and staff enough. They have been so kind and caring. They have supported us when dealing with his GP practice. The staff check up on him regularly. They also
look after us when we visit, offering a cup of tea or coffee.
Sometimes it’s the little things that matter, one of the staff brought in a jigsaw board to help him with jigsaws.
The staff are always happy and take the time to know all the resident's names.
In summary, if dad does need at some point to move to permanent residential care then Westfield would be my first choice. Massive thanks to all
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Review from Neil C (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my dad I found everyone, carers, cleaning people, nurses, admin people and managers very polite, caring and helpful. They are always available and willing to answer any questions I have. I have the utmost respect for the work they do.
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Review from Michael G (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Westfield Park Care Home on entry to be very clean and noticed lots of staff that were happy, friendly and very helpful. I also noticed all residents to be constantly tended to and the definite attention to keeping the residents clean was very apparent. My father's room is comfortable, very
clean and warm. Lots of activities over Christmas and New Year and very nice to see residents' involvement was comforting to know I was leaving my father in a lovely place.
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Review from Alison N (Daughter-in-law of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into Westfield Park Care Home a little nervous but was soon put at ease by management and all the staff. They were very friendly and helpful and nothing was too much trouble. The room was very clean and well-equipped for all her needs. Every week there are activities going on every day.
The communal areas are lovely, airy and welcoming. I felt it was a very secure place, all doors are a code system with sign in and out book.
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Review from Elizabeth F (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the care my father receives at Westfield. As a family, we are familiar with the home as my mum lived there as well. His room is lovely and spacious and kept very clean. We visit most days, and the home and staff are very welcoming.
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Review from Claire W (Daughter of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into Westfield Park Care Home in April this year. From the very first contact with staff, the visit to my parent's house through to their arrival at the care home, the whole experience was fantastic. Two weeks ago my parents celebrated their 74th Wedding Anniversary. The staff arranged
a special day and party for them! Carers gave up their own time to come in and decorate the lounge and dining room with banners and balloons and one carer even made a magnificent cake! Family were invited to have lunch with Mum and Dad and all the residents were invited to enjoy the celebrations. It was a wonderful day!
Mum and Dad have received and continue to receive the very best care and I can only thank all the staff for making this a very special place!
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Review from Jo H (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Westfield for approx 7 months. Whilst he took some settling in, the staff and management have been fantastic with him. Going above and beyond to meet his individual needs. There are always plenty of activities arranged which he gets involved with. It gives me and our family great
peace of mind knowing he’s being so well looked after.
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Review from T B (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are amazing, with care to involve, the families in any decisions that need to be made.
A wonderful atmosphere, like a 5-star hotel, with staff that are caring and loving, sympathetic and passionate to each resident.
Nothing is ever too much trouble for the needs of the residents.
The
homemade food - out of this world!
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Review from Julie W (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding home. I feel my father is in very safe hands and receives excellent care. I know I will be informed of any issues. Home very clean and tidy. Well equipped. Staff knowledgeable, efficient, and observant. All staff go above and beyond.
Dad's needs are met, food is very good.
I cannot recommend
Westfield Park enough and I would like to book my bed should I need.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Westfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Westfield Park Care Home is calculated as follows: ( (363 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 428 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Park Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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