Westfield Park Care Home

Westfield Park Care Home, Westfield Lane, Hook, Goole DN14 5PW
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9.8 98 Reviews
  • Westfield Park Care Home, Goole
Westfield Park Care Home provides high-quality care in a luxury environment. Facilities across the Home include The Westfield Arms (an in house pub), hair and beauty spas, cinema room, tea room and an artificial bowls green.

The home operates as two units, the new build Home provides residential care and The Haven providing specialist dementia care. Both units provide a respite room and day care spaces also. The Haven includes its own dining and lounge areas, including an activity room, tea room and cinema, with residents supported by a dedicated dementia care team and manager.

All the bedrooms have full en-suite wet rooms. The social facilities at the home include a full beauty salon, large activities room, an artificial outdoor bowls pitch, an in-house pub called Westfield Arms, tea room, a shop called Sweets & Treats for all of life's essentials and a cinema room. These facilities are utilised by visiting friends and families and also within the activity programme. Remaining active and stimulated is a big part of the care plan for each resident at Westfield Park and there is a team of activity and social event coordinators across both homes who provide activities 7 days a week, from in house entertainment and one on ones to trips out to Castle Howard or the beach at Bridlington.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395
  • Self-Funded Residential Dementia Care: £1100 – £1650
  • RESPITE Self-Funded Residential Care: from £1393
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1650

These prices are only a guideline, please contact Westfield Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mandy Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Westfield Park Care Home Reviews (98)

9.8

Westfield Park Care Home has a Review Score of 9.8 (9.808) out of 10, based on 36 reviews in the last 2 years.
Over all time Westfield Park Care Home has 98 reviews.

Overall Experience
  • 89
  • 7
  • 1
  • 1
  • 0
Date Published
  • 98
  • 11
  • 23
  • 36
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Reviewer Connection to Westfield Park Care Home
  • 42
  • 21
  • 9
  • 8
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 98, showing 61-80
Review from Peter C (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for 2-years, and in that time, we have seen his needs steadily increase, yet the home has been equal to supporting through every problem, providing compassionate care. The staff have provided a wonderful caring environment, promoting appropriate social engagement and activities
to accommodate the interests of my father as well as other residents. Considering that they have done all this on top of all the current difficulties, I cannot commend them enough.
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Review from David W (Husband of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My comments are quite simple; I would only have my wife in a residential home that had the right requirements for her.


The staff are well trained; they are caring/polite/willing, they are always ready to listen and to help the residents together with relatives.


At this present time due to the

virus, the whole of the staff are under extreme stress, and yet, they still have the love and care to go about there duties looking after our loved ones.
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Review from Linda A (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think they are coping very well with the Coronavirus restrictions and care greatly about the welfare for all the residents. The room we come to visit Mum is divided by a Perspex door, so we can talk, and she can see us, although she finds it frustrating at times. I find it great comfort to see Mum
is ok and looking well. All the staff very friendly and take time to explain (numerous times) why the door is there and why masks have to be worn. In “normal” times when I visit Mum, the home is always clean and smells fresh; her room is lovely and looks into a well-tended pretty courtyard.
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Review from John C (Respite Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum says she feels happy and safe in the home. The visiting room has been very helpful to stay connected to Mum. The staff have managed covid-19 very well in the home, isolating patients immediately they contracted coronavirus and keeping floors separate.
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Review from Mike F (Son of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Westfield for almost 3 years. Throughout this time, management and staff have engaged with us to plan and implement activities and care to suit mother's needs as her requirements have changed over time. From this interaction, I know that she is receiving the best possible
care in what is a very pleasant environment. During the time she has been a resident, I have visited frequently and have always been met with friendly and attentive staff and management, which is reflected in the care afforded to my mother's wellbeing and happy disposition. I am sure this extends to all residents and their relatives and friends. Since the coronavirus lockdown, I can only congratulate the staff for having coped under extremely challenging conditions in maintaining the usual high standards of care whilst keeping the virus at bay, thus confirming the high quality of safety and security procedures adopted by all.
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Review from Carole R (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother spent the final 19 days of her life at Westfield Park and we simply cannot thank the management and entire team enough for the excellent care, respect and kindness she received. We were confident that she was in a safe and secure environment and that she was receiving the best possible care
along with outside medical assistance when required. The en-suite bedrooms were spacious and attractive as were the public rooms. All the facilities were excellent and a very high standard of hygiene and cleanliness was maintained. We, of course, miss our mother very much but take comfort knowing that during her final days she could not have been in a more pleasant or peaceful home than at Westfield Park.
In addition to the care our mother received, we were over-whelmed - but very appreciative - of the kindness shown towards us as she approached her end of life. The support and generosity we received certainly helped us cope with the sad loss of our mother.
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Review from Jane H (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Westfield Park for over three years now. I have been delighted with the standard of care throughout that time. The staff work so hard at ensuring Mum's needs are met and remain cheerful at all times. The way the staff speak to me and my mum, treating us as friends and making time for
us, is wonderful. They are always busy yet never wanting to rush the residents and when Mum is in need of their time then they always provide it.
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Review from Patricia H (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westfield Park is a first-class home in normal circumstances but has excelled itself during the present Covid crisis.
Thanks to the individual home managers, senior management and directors of Yorkare Homes implementing early exemplary procedures, and supporting not only their staff and families but
residents families as well, the team at Westfield Park have been able to safely carry out their duties providing a high level of care day in day out, always cheerful and going the extra mile to make sure none of their residents felt frightened, isolated or lonely.
Yes, I have been worried, but never once have I doubted that my father was in the right place, being cared for by the right people. I and my family feel very, very lucky that he is a resident at Westfield Park. I have no hesitation in recommending this first-class home where residents and not just residents, but part of a bigger family.
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Review from Diane B (Niece of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot sing the praises of the management and staff at Westfield Park Care Home enough during this Covid-19 outbreak. The dedication and care they are giving to the residents, including both my aunts, during this crisis is nothing but amazing. Staff are living in the home for long periods despite
them having their own families at home, they are providing regular updates to families, telephone and video calls to put everyone’s mind at ease. There can’t be many homes in the country who haven’t had any Covid cases and that must be down to the measures they have taken and are still taking to looks after everyone. It’s hard not seeing family for over eight weeks now but their decision to lock down the home early must have a lot to do with it. Let’s hope that continues.
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Review from P R (Niece of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is lovely, very clean and inviting. The staff are all friendly and very helpful. I am very impressed with the service provided and the care shown by everyone. I am grateful for everything being done for my uncle.
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Review from C W (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy and pleased with the accommodation and care given to our father. If we have any complaints on various issues, the manageress is always available to talk things over with us quickly and effectively. The care team are brilliant.
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Review from Angus P (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well appointed/situated place.
Excellent grounds and staff.
Very grand, artwork in places. Must be seen to be appreciated!
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Review from Jean A (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time my mother has been in Westfield I have felt confident that she has been cared for in a safe, comfortable environment with warmth and humour. Any medical problems are dealt with promptly.
The family are satisfied that our mother is well looked after.
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Review from N E (Son of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been with Westfield Park for almost 2 years. Despite living with dementia, we always find her well cared for, happy and content. When we leave her, we know she is safe and in the best possible place.
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Review from I L (Wife of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Westfield Park in October 2018. From this time he has been treated with the utmost respect and dignity. The staff are extremely knowledgeable in regards to him as a person, his diagnosis and the myriad of presenting symptoms. They are proactive in approaching under professional
services in accessing additional support services as and when required. At all times keeping family up to date with his progress. The staff also have in-depth knowledge of the legislative framework which supports their professional, person-centred practice and maintains my husband's wellbeing. The home is purposeful whilst being homely and welcoming. My husband is extremely settled and content.
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Review from Chris R (Daughter of Resident) published on 12 April 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum went in for respite but ended up staying 6 months due to her deterioration. I found the staff to be lovely and helpful although thought there wasn't enough of them as often when I looked for someone I could not find anyone. I did note that on one occasion my mum had been left in the bathroom
for at least 20 minutes, if not longer but that's how long it was from me finding her like that to staff coming back, although I had already helped her back into her chair. Due to deterioration management wanted to move her to another place which we were not keen on so wasn't sure what to do. After an independent social worker visited, she advised us that Mum would be better off in a smaller home so we took her advice and found somewhere we thought more suitable.
Laundry regularly went missing and 2 pairs of spectacles, whilst in the care at Westfield and these have never been found so have now had to purchase new ones at our cost as a claims form was requested but never forthcoming.
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Review from Megan G (Wife of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite recently my husband started daycare twice a week and he has settled in really well. It gives me time for myself to recharge my batteries and I know he is being looked after very well. All the staff have been friendly and caring, making us feel welcome when we arrive. I trust them to make his stay
a happy one. The management are very approachable and are more than willing to help making us feel we are not just a number.
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Review from Keith T (Husband of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I am always made welcome and the staff are very helpful.
The managers are approachable and deal with queries.
I feel my wife is very well cared for.
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Review from Elaine W (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been on the Haven Unit since November and she calls it her sanctuary. The staff encourage my mam to maintain her independence which enables her to express her personality. They always treat my mam with respect and in a way that maintains her dignity. The home and grounds are immaculate and
we are always made welcome when we visit. I work in the care profession myself and have been impressed by the high standard of care I have witnessed at the home.
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Review from Sally G (Sister of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say about my sister's care is that her life is comfortable, her needs are well met and I feel she is in the best possible place to be cared for. The staff are excellent in all ways.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Westfield Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Westfield Park Care Home is calculated as follows: ( (363 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 428 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westfield Park Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

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