Westfield Park

Our parents were residents for the best part of five years and had connections for longer. The care they received was excellent throughout. They were treated with care and compassion. Although they were both immobile for a length of time, they did not develop any bedsores. During Covid, the communication with us was excellent and we were able to Skype regularly. We can't thank the staff enough.

Excellent care provided at all times. Staff always treat residents with care and dignity. Always encourage residents to engage in activities and outings. Management and staff are always approachable. Overall an excellent residential care home.

but feel you have offered reassurance and quality care at all times.

It was so hard to even think about a care home for our mother, she was at end of life and we only wanted the best care for her. Well, we chose the perfect place, the staff were amazing, went above and beyond for not just our mother but with family members too. They helped in any way possible to make her and our last few week's with her so special. The place is run so well, as soon as you walk through the doors you could see what a lovely place it is. Our family can't thank all the staff enough for everything they did for us.

Mum first became a resident after being a day patient who then moved in for a week's respite. At the end of that week, she wouldn't leave! Being a people person, she really enjoyed the community spirit and the company. The treatment she received has been world-class in terms of kindness and compassion, as Mum's dementia progressively got worse. I was concerned at one point that she may get too ill to stay, but straight away, the assistant manager put my mind at rest by assuring me Mum could stay until the end of her days. Sadly, Mum passed on a couple of weeks ago, at nearly 92; the end of life care she received was simply staggering. I cannot thank the manager, assistant manager and all the carers. In summation, the average life expectancy for someone in mum's condition when admitted is 18 months. Mum lived for 5 and a half years. I would actually credit The Haven with extending Mum's life. Rest assured; you will not find better.

My father has just returned home after spending three weeks respite at Westfield Park. He had been in hospital for six weeks having had major surgery, sepsis and also Covid. On arrival at Westfield Park, he was still in much need of care and assistance to aid his recovery. I cannot thank the Manager and her staff enough for their patience, caring and understanding. My father was given lots of encouragement and support and I'm sure this enabled him to return home much earlier than we had hoped for. We are so pleased we chose Westfield Park to take care of him.

It’s also very well managed and organised but has a welcoming and homely feel.

The management team are very approachable and help full at all times. l have never had any reason to complain about anything concerning my stepsister; she is very well cared for.

I would highly recommend Westfield Park residential/dementia home.

My father has been a resident for 2-years, and in that time, we have seen his needs steadily increase, yet the home has been equal to supporting through every problem, providing compassionate care. The staff have provided a wonderful caring environment, promoting appropriate social engagement and activities to accommodate the interests of my father as well as other residents. Considering that they have done all this on top of all the current difficulties, I cannot commend them enough.

My comments are quite simple; I would only have my wife in a residential home that had the right requirements for her.

The staff are well trained; they are caring/polite/willing, they are always ready to listen and to help the residents together with relatives.

At this present time due to the virus, the whole of the staff are under extreme stress, and yet, they still have the love and care to go about there duties looking after our loved ones.

I think they are coping very well with the Coronavirus restrictions and care greatly about the welfare for all the residents. The room we come to visit Mum is divided by a Perspex door, so we can talk, and she can see us, although she finds it frustrating at times. I find it great comfort to see Mum is ok and looking well. All the staff very friendly and take time to explain (numerous times) why the door is there and why masks have to be worn. In “normal” times when I visit Mum, the home is always clean and smells fresh; her room is lovely and looks into a well-tended pretty courtyard.

My Mum says she feels happy and safe in the home. The visiting room has been very helpful to stay connected to Mum. The staff have managed covid-19 very well in the home, isolating patients immediately they contracted coronavirus and keeping floors separate.

My mother has been a resident of Westfield for almost 3 years. Throughout this time, management and staff have engaged with us to plan and implement activities and care to suit mother's needs as her requirements have changed over time. From this interaction, I know that she is receiving the best possible care in what is a very pleasant environment. During the time she has been a resident, I have visited frequently and have always been met with friendly and attentive staff and management, which is reflected in the care afforded to my mother's wellbeing and happy disposition. I am sure this extends to all residents and their relatives and friends. Since the coronavirus lockdown, I can only congratulate the staff for having coped under extremely challenging conditions in maintaining the usual high standards of care whilst keeping the virus at bay, thus confirming the high quality of safety and security procedures adopted by all.

In addition to the care our mother received, we were over-whelmed - but very appreciative - of the kindness shown towards us as she approached her end of life. The support and generosity we received certainly helped us cope with the sad loss of our mother.

Mum has been at Westfield Park for over three years now. I have been delighted with the standard of care throughout that time. The staff work so hard at ensuring Mum's needs are met and remain cheerful at all times. The way the staff speak to me and my mum, treating us as friends and making time for us, is wonderful. They are always busy yet never wanting to rush the residents and when Mum is in need of their time then they always provide it.

Yes, I have been worried, but never once have I doubted that my father was in the right place, being cared for by the right people. I and my family feel very, very lucky that he is a resident at Westfield Park. I have no hesitation in recommending this first-class home where residents and not just residents, but part of a bigger family.

I cannot sing the praises of the management and staff at Westfield Park Care Home enough during this Covid-19 outbreak. The dedication and care they are giving to the residents, including both my aunts, during this crisis is nothing but amazing. Staff are living in the home for long periods despite them having their own families at home, they are providing regular updates to families, telephone and video calls to put everyone’s mind at ease. There can’t be many homes in the country who haven’t had any Covid cases and that must be down to the measures they have taken and are still taking to looks after everyone. It’s hard not seeing family for over eight weeks now but their decision to lock down the home early must have a lot to do with it. Let’s hope that continues.

This home is lovely, very clean and inviting. The staff are all friendly and very helpful. I am very impressed with the service provided and the care shown by everyone. I am grateful for everything being done for my uncle.

As a family, we are very happy and pleased with the accommodation and care given to our father. If we have any complaints on various issues, the manageress is always available to talk things over with us quickly and effectively. The care team are brilliant.