
I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)

no criticism only praiseJayne S(Niece of Resident/Service User)

the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)

I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)

no criticism only praiseJayne S(Niece of Resident/Service User)

the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)

At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.
The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.
The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver...
Care Provided by Heron Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heron Hill Care Home for full pricing details and T&Cs.
Contact Heron Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbey Healthcare
- Private Owned
Person in charge
- Nicola Spedding(Manager)
Admission Information
- Mixed with male-only unit(s)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2004
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Visiting
- Currently have no visiting restrictions, although please avoid meal times.
Parking
- On site parking
Heron Hill Care Home Reviews (86)
Heron Hill Care Home has a Review Score of 9.6 (9.649) out of 10, based on 21 reviews in the last 2 years.
Over all time Heron Hill Care Home has 86 reviews.
When my wife has had any problems they have been handled sensitively and with kindness. the standard of care is excellent.
Hi Allan, thank you so much for your kind words, I will make sure that these are passed on to the team.
What makes Heron Hill as good as it is is the culture they have created amongst their staff. In the year we have been visiting we have never experienced anything other than excellent interactions between the staff, residents and ourselves. They are always caring.
Hi Mark, Thank you so much for your kind words, I will make sure these are passed on to the team.
She is treated with kindness and dignity at all times. I am extremely grateful to all members of staff and know my mum is in safe hands.
Thank you so much for your kind words Margaret, I will make sure that these are passed on to the team.
Dad has been in Heron Hill since the beginning of February and we are now in April. He has settled well . The Staff are absolutely fantastic with each patient that I have seen. They come and and tend to their every need. There are lots of activities for the residents to do, from Gardening to Arts and Crafts . There is a nice garden for them to sit outside and get some lovely fresh air. Also the home has its own mini bus and some of the residents go for a little ride out to places and they really have a great time. Nothing is too much trouble. If your feeling anxious about anything just go and talk to one of the Senior carers and the will help sort out the problem. If your Relative wants to go out with you for a little ride that's not a problem either you can just take them for a little ride . The patients all have their own bedroom, with a toilet and sink en-suite. A buzzer for emergency if need be. My Dad is very happy there . I visit 3/4 times a week. .
Hi Mandy, Thank you so much for your amazing review. I will make sure that this is passed on to the team.
Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them.
I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.
Thank you so very much indeed for taking the time to review the care and support received from our wonderful staff team within Heron Hill. Your comments really did make me smile and I shall ensure that your thoughts and kind words are shared.
After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration.
It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a more loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer.
My only criticism would be that the laundry can be a little slow and he can become short on clothing.
Thank you for your kind words. I will make sure that these are passed on to the team.
Relative with care and attention. The activities they put on are great. They take
Residents for trips out.
I am often recommending the care home-Telling people to look at facebook page. We could move our relative to a care home thats nearer but we feel It is the best place for him.
Thank you so much for your lovely words, I will make sure that these are passed on to the team.
The food is excellent.
Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he is very content, I can't praise this team enough
Thank you for your lovely words. I will make sure that these are passed on to the team.
We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments were warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone
Thank you for your kind words, I will make sure that these are passed on to the team.
My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few years. The unit my mum is on is well run, and many staff go above and beyond.
Thank you, I will be sure to share this with the team.
Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc.
No dusting done.
Hi Kathleen, we are really sorry that you feel like, if you would like to pop in for a chat with us so that these can be addressed. As this is the first we have heard of this. We would be very happy to address this with you.
The whole team at Heron Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.
Thank you for your kind words. I will share these with the team.
My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.
Thank you so much for your kind words, I will share these with the team.
My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.
Thank you so much for your lovely review, your dad will be missed by us all.
My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the nursing team. The end-of-life care for my dad was really well managed and for my dad's family.
Thank you for your kind words, I will share these with the team who cared for your dad. He was a true character and will be missed by us all.
My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff to care for my most precious possession.
Thank you so much for your kind words. We will pass these on to the team. Your husband is a pleasure to care for and we always look forward to your visits as well.
My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'. Dad's initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.
Thank you for your kind words. I will pass these on to the whole team. Your dad was a wonderful resident and a true character that we all loved to care for, he will be missed by us all.
My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.
Thank you very much indeed for taking the time, under such a difficult circumstances, to share your experience of the care and support shown by the dedicated staff within Heron Hill. Your feedback is so very humbling and will be shared.
Heron Hill is very clean and safe.
Thank you all who cared for him.
Thank you, Susan, for your kind words. I will pass these on to the team.
My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being are all extremely well looked after.
Thank you for your kind words, I will pass these on to the team. Your mum is a pleasure to care for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2025Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Heron Hill currently has 2 bed vacancies and would be delighted to show you around our award winning home.
News (1) & Events (0)
- 28 Apr 2026
As we head into 2026, we are proud to recognise leaders who have made a meaningful impact through their NaDCAS journey. ?? This week, we are delighted to celebrate Nicola...
There are no upcoming events for Heron Hill Care Home.
Awards / Recognitions (18)
- 16 Jun 2025Recipient: Abbey Healthcare
- 06 Jun 2025Recipient: Abbey Healthcare
- 30 Nov 2022Recipient: Heron Hill Care Home
Meet the Team (1)

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social Care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.
Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team perform the best they can.
Frequently Asked Questions about Heron Hill Care Home
What types of Care is Heron Hill Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heron Hill Care Home have?
There are 86 Single Rooms.
What are the Facilities & Services at Heron Hill Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heron Hill Care Home to the centre of Kendal?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Hill Care Home to verify any information. View our terms and conditions. Heron Hill Care Home has an Enhanced Service -more info.