Search...

Hollie Hill Care Home

Durham Road, Stanley, Durham DH9 6QZ
Harbour Healthcare Ltd Logo
Jobs
Hollie Hill Care Home logo
though I was in pain, they made the whole journey for me bearable - for which I thank them sincerelyJoan M(Resident / Service User)
Hollie Hill Care Home, Stanley
We would highly recommend this care home couldn't fault them all one bit.Linda W(Sister of Resident/Service User)
Hollie Hill Care Home, Stanley
Hollie Hill Care Home, Stanley

Hollie Hill Care Home is located in Stanley in County Durham. This purpose built care home provides residential, nursing and dementia care for the frail elderly and for those requiring dementia care and support. The home also offers short stays or respite care for those looking for a short break.

Accommodation at Hollie Hill is provided in single occupancy rooms, all of which have en-suite facilities.

The care home features TV...  

Care Provided by Hollie Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,390From £1,490
Residential Dementia CareFrom £1,450From £1,550
Nursing CareFrom £1,520From £1,620

Contact Hollie Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Claire Carlyon(Peripatetic Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Hollie Hill Care Home Reviews (91)

Submit a Review
9.7

Hollie Hill Care Home has a Review Score of 9.7 (9.719) out of 10, based on 18 reviews in the last 2 years. Over all time Hollie Hill Care Home has 91 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hollie Hill Care Home
Loading...
Showing 91 reviews matching selected criteria
Review from Sean M (Nephew of Resident) published on 22 July 2026 Submitted via Postal Card
Overall Experience

My Uncle stayed here for months and the girls looked after him like angels because thats what they are angels Nothing was a problem to any of them They were kind curtious and overall just brilliant they couldn't of done any more for him. All the staff are very professional and the food was very good he loved being here. thank you.

Reply from Jack Pollard, Reviews Team at Hollie Hill Care Home

Thank you for your kind words. We are dedicated to providing high-quality care and support, ensuring that every resident feels valued and respected. Your feedback will be shared with our team as we continue to strive for excellence in our services.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren M (Friend of Resident) published on 30 June 2026 Submitted via Website
Overall Experience

A friend of mine has been admitted to Hollie Hill and he is doing so much better thanks to the great care the Staff give him. Prior to this I had another friend in there at Christmas time. We actually thought we were going to lose him but the Staff at the Home made sure he was extremely well looked after and he made a complete turn around and is now back at home thriving.

Reply from Jack Pollard, Reviews Team at Hollie Hill Care Home

Thank you for sharing this wonderful feedback. We are dedicated to providing high-quality care and support to all our residents. It is heartening to hear about the positive experiences your friends have had with our compassionate staff. Take care & have a lovely day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J F (Friend of Resident) published on 15 June 2026 Submitted via Website
Overall Experience

My friend was transferred for nursing care from a previous care home that couldn't cater for his health needs. His health has improved to such an extent in the hands of the excellent nursing staff at Hollie Hill, that he feels confident to return home now. What he does not realise, however, is that he'll no longer get a cooked breakfast and 3-course lunch if he were to go home, even with home carers! Hollie Hill staff are friendly and caring. I find it quite relaxing when I go to visit and am able to make us both a cuppa in the little kitchen there. Many thanks Hollie Hill for doing an excellent job!

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and we look forward to seeing you again soon. Take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from John B (Son of Resident) published on 11 June 2026 Submitted via Website
Overall Experience
Mam was given a place at Hollie Hill after a worrying hospital stay, and it couldn't have worked out better. Not only did she get good care, she thrived there.
Another review mentioned the food, and from what we saw it was good, but also frequent, to the point where Mam gained all the weight lost in hospital and more!
She found a new community, with the staff being caring, supportive and encouraging, and an activity programme with plenty to do if people choose. Bingo, arts/crafts, Owl sanctuary visits, cocktails/pool party in the garden are just some of the things Mam took part in, and residents had trips out to the coast etc.

As a very sociable lady, Mam had a wonderful time at Hollie Hill; we couldn't have hoped for better.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you John for your positive feedback towards Hollie Hill Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from David H (Son of Resident) published on 10 June 2026 Submitted via Website
Overall Experience

Mum has been a resident on the nursing wing for a couple of months now. The care and respect shown to her by all staff is brilliant. Any suggestions made by myself and other family members are considered and tried and it feels that nothing is too much trouble.

Although mum is not very outgoing, the staff all try to get her involved in any activities which are going on, rather than letting her stagnate in her room, again much appreciated by the rest of the family as we can not be with her all the time.

Mum has been particularly impressed with the speed and efficiency of the laundry service. This may not resonate with many, but mum has always been smartly dressed and having clean pressed clothes is important to her.

Reply from Louise Porter, Reviews Team at Hollie Hill Care Home

Thank you for sharing your experience. We are delighted to hear that your mum is receiving such brilliant care and respect from our trustworthy staff. We appreciate your feedback, we will continue to support her involvement in activities while maintaining the quality of service she values.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn D (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

My mam has lived in Holly Hill for just over a year. She's very happy and content. She admits she eats far too much because the food is delicious, she is very happy with all the staff, and often goes out for trips. Her room is small, but all her own pictures are on the walls, and she feels at home. This makes me feel very happy knowing she is loved and looked after.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you Dawn for your comments about your recent experiences at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan C (Daughter-in-law of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

As a physiotherapist working for 30 years with the NHS, I have seen the consequences of prolonged bed rest involving the elderly. Skin breakdown—especially over pressure areas, and low mood are common. With these issues in mind, I want to congratulate Michelle and her fabulous team for their exemplary care. After 3 months of continuous bed rest, my mother-in-law is in excellent spirits due to the kindness and interaction of staff. Furthermore, her skin is in perfect condition due to first class care. Big thanks to the cleaners, too. You are all outstanding! Thank you

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you Susan! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a lovely day!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lindsey B (Resident / Service User) published on 13 May 2026 Submitted via Postal Card
Overall Experience

I feel very happy when I was given the chance to rehabilitate in the home where my brother lives, but once I got here, I was even happier. We are both well cared for, and I am improving daily with support from staff.

Reply from Jack Pollard, Reviews Team at Hollie Hill Care Home

Thank you for sharing your experience. We are delighted to hear that you feel well cared for and are improving daily with the support of our team. Your feedback is invaluable, and we will ensure it is communicated to everyone involved in your care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark P (Son of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

Everyone at the care home cares so much about the residents, looking after them very well. My mam really enjoys being a resident at Hollie Hill, and I am happy as I have no worries over her care. The activities provided have really improved over the last few months with a new coordinator in charge. I feel it is very important that the residents need/get stimulation.

Reply from Jack Pollard, Reviews Team at Hollie Hill Care Home

Thank you for sharing your experience. We are thrilled to hear that your mam enjoys being a resident at Hollie Hill and that the activities have improved with our new coordinator. We strive for trustworthy and reliable service, and we will certainly share your positive feedback with our team to continue enhancing the quality of care and support we provide.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mick H (Son of Resident) published on 4 May 2026 Submitted via Postal Card
Overall Experience

Compared to other homes we viewed, Hollie Hill is head and shoulders above the others we were offered. Staff are attentive and caring. The room is clean and well maintained, food is well cooked and presented. So far, we are very satisfied with mother's care.

Reply from Jack Pollard, Reviews Team at Hollie Hill Care Home

Thank you for sharing your experience. We are delighted to hear that you find Hollie Hill to be head and shoulders above the rest with attentive and caring staff, clean rooms, and quality food. Your feedback is invaluable, and we will ensure it is communicated to our team as we strive to provide trustworthy and reliable care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth W (Wife of Resident) published on 28 April 2026 Submitted via Postal Card
Overall Experience

Happy with care & support. Visitors always made welcome (cup of tea when needed). Could do with new cups, cutlery, wheelchair etc chairs - visitors. More choices for patients unable to eat food (processed only). Maintenance man excellent for any problems. Would recommend to family & friends.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter K (Husband of Resident) published on 27 April 2026 Submitted via Postal Card
Overall Experience

This care home I would recommend as being the best care home in Stanley. All the staff are excellent on the clinical section, both day and night staff. There should be more chairs in each room for visitors/family members. When patients are being treated and the doors are closed, chairs in hall way would be helpful. Meals could be hotter when served. A swimming pool would be nice or the use of one to assist in exercise movement. It would be nice if management would introduce themselves to patients individually.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you Peter for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edwin W (Resident / Service User) published on 27 April 2026 Submitted via Postal Card
Overall Experience

I came into Hollie Hill Care Home not knowing what to expect. What I have experienced is complete careing. The staff go out of there way to help and care for my needs and medication, personal hygiene in myself and environment. Management employees are excellent, communicating explaining and advising and being friendly and helping out where needed.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you Edwin for your feedback following your experience at our home. We are happy to learn it is a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laurance M (Resident / Service User) published on 27 April 2026 Submitted via Postal Card
Overall Experience

In the short time I have been here, I have found staff and management excellent. I have experienced being cared for as an individual, all my needs cared for. Would certainly recommend this care home.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about your recent experience at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a lovely day!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from M B (Resident / Service User) published on 18 March 2026 Submitted via Postal Card
Overall Experience

My only complaint is that the broadband service is not good; otherwise, the staff from up are excellent, and everyone up to the management treats everyone with respect.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing & we are happy to hear that your feedback is positive. We have acknowledged the concerns you have, and improvements you have suggested to better the home. Thanks again & take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Norah S (Wife of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about your recent experience at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda S (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience
Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.

The room is lovely with a beautiful view of the garden. There is also a kitchen for family members to use. This was an excellent idea.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one & that your dad has settled in to our lovely home. We appreciate you taking the time to let us know how we are doing. Have a wonderful day!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from M S (Wife of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Resident / Service User) published on 13 June 2024 Submitted via Postal Card
Overall Experience
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently.
The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very good.

I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Resident / Service User) published on 6 June 2024 Submitted via Postal Card
Overall Experience
The staff in charge of medication were meticulous in their timing and administration.
Compassion and care are on display from the care staff towards residents.

Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hollie Hill Care Home.

Upcoming Events

There are no upcoming events for Hollie Hill Care Home.

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Hollie Hill Care Home.

Meet the Team (3)

Claire Carlyon
Claire CarlyonJob Title:Peripatetic ManagerJoined: 2026

Hi, my name is Claire, and I am the Peripatetic Manager here at Hollie Hill Care Home.

Emma Boyd
Emma BoydJob Title:Deputy Manager

Hi, my name is Emma, and I am the Deputy Manager here at Hollie Hill Care Home

Rhonda Wright
Rhonda WrightJob Title:Administrator

Hi, my name is Phonda, and I am the Administrator here at Hollie Hill Care Home

Frequently Asked Questions about Hollie Hill Care Home

What types of Care is Hollie Hill Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hollie Hill Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Hollie Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room are some of the Facilities & Services.

How far is Hollie Hill Care Home to the centre of Stanley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hollie Hill Care Home to verify any information. View our terms and conditions. Hollie Hill Care Home has an Enhanced Service -more info.