Search...

Jack Dormand Care Home

Fourth Street, Horden, Peterlee, Durham SR8 4LD
HC-One Logo
Jobs
Jack Dormand Care Home logo
The staff treat my mom with care, dignity, professionalism and affectionJ P(Daughter of Resident/Service User)
Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, Peterlee

Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.

The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.

From care assistants and nurses, to wellbeing coordinators and chefs,...  

Care Provided by Jack Dormand Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,137From £1,251
Residential Dementia CareFrom £1,160From £1,276
Nursing CareFrom £1,411From £1,552
Nursing Dementia CareFrom £1,469From £1,616

Contact Jack Dormand Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Ann Marie Shillaw (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Jack Dormand Care Home Reviews (101)

Submit a Review
9.9

Jack Dormand Care Home has a Review Score of 9.9 (9.923) out of 10, based on 25 reviews in the last 2 years. Over all time Jack Dormand Care Home has 101 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Jack Dormand Care Home
Loading...
Showing 101 reviews matching selected criteria
Review from Catherine S (Friend of Resident) published on 13 July 2026 Submitted via Postal Card
Overall Experience

Been visiting my friend for over a year now and the home is fantastic, clean - meals, activities and staff are fantastic.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joy S (Friend of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience

The home is clean and comfortable and the meals look lovely. My friend is looked after with dignity and all the staff are lovely. My friend is very happy with her care and there is always an activity going on for the residents, along with outings in the minibus. All in all, top notch.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Wife of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

My husband was shown kindness and respect by all staff. She enjoyed the food and the conversations. Couldn't have been treated any better. Thank you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K B (Friend of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

Always a very pleasant visit to home. Staff very friendly and approachable. Happy to answer questions and very helpful, especially Keith.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B H (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

I am extremely satisfied and happy in respect of the care my mother in law receives at Jack Dormand care home on a constant high standard. All the staff interact well with her with very high interaction and involvement levels. The communication from the staff to all our family visitors is to be commended. Entertainment and activities are very good. Keep up the good work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K H (Son of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

This has to be one of the best care homes around. Constant high standard of care and inclusion. The interaction of staff with my mother is a pleasure to see any experience. The entertainment and activities are first class with a very pleasant and caring activity team. The staff on my mams unit are excellent and such lovely people. Communication is first class. So happy mam is so obviously cared for and loved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Daughter of Resident) published on 19 March 2026 Submitted via Postal Card
Overall Experience

Daughter of Clare. I feel mom is very well cared for and well respected. and treated with dignity.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N T (Brother of Resident) published on 18 February 2026 Submitted via Website
Overall Experience
Jack Dormand Care Home in Peterlee provides outstanding care in a warm and supportive environment. My brother is a resident there, and I am continually reassured by the kindness, professionalism and compassion shown by all staff.

The team take the time to truly understand residents as individuals, treating them with dignity and respect at all times. The home is clean, welcoming and well managed, with excellent communication and a real sense of community. I would highly recommend Jack Dormand Care Home to anyone seeking high-quality care for a loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony B (Son of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

Fantastic home very welcoming and clean and friendly staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R R (Son of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

Superb staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card
Overall Experience

Carers and staff have been lovely and caring very homely. Any issues been delt with quickly and with kindness.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lorraine R (Brother-in-law of Resident) published on 16 December 2025 Submitted via Postal Card
Overall Experience

From the minute we walked through the door we were welcomed with warmth and hospitality. My brother-in-law Paul was constantly telling me how happy he was here. The whole team made us welcome and as we were here for the day we were provided with lovely well cooked food. All the residents seemed very happy and very chatty. The rooms and all comminal rooms were beautifully decorated and everything was clean and homely. The atmosphere was calm and caring and the facilities exceptional.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N R (Brother of Resident) published on 16 December 2025 Submitted via Postal Card
Overall Experience

From the beginning of our visit to the end we received genuine warmth and hostpitality with understated professionalism. A rare thing. The team is also highly motivated and uses this to enhance the environment through a creative 'mindset' to make the rooms a bit special. I genuinely believe this creativity has a positive effect on the patients mental health which is evidentous through my brother Paul.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D C (Brother of Resident) published on 26 September 2025 Submitted via Postal Card
Overall Experience

Everything related to my sisters care is excellent regarding her care at a difficult time. My sister is always treated with dignity and care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E H (Stepson of Resident) published on 26 September 2025 Submitted via Postal Card
Overall Experience

Everything we have seen about the home has been really excellent. From his care, looking after him as well as all the staff are very kind and friendly and very caring. Hoping that it all continues and everything stays as good as it is.This is another exceptional care home. Many thanks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Jeanette E (Niece of Resident) published on 26 September 2025 Submitted via Postal Card
Overall Experience

My uncle came into the home for six weeks respite as he hasn't been feeling well. The home has been very welcoming towards him and myself. The staff are very friendly caring and helpful in meeting his care needs. He has settled from day one and in my opinion is enjoying relaxing, watching his TV in bed. I think this care home was definitely the right choice.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E G (Mother of Resident) published on 20 June 2025 Submitted via Postal Card
Overall Experience

The care and support is exceptional. All the staff are caring and very professional if and when there is a problem the staff go that extra mile to try and resolve the issue. I am happy and content my son is receiving the best of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen J (Daughter of Resident) published on 16 June 2025 Submitted via Website
Overall Experience
Absolutely outstanding service.
My father was treated with care and kindness and so was my family.
I was able to stay with dad overnight and the night staff were helpful and attentive.

My family are truly grateful to all the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Martin S (Son of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

My mother suffers from advanced dementia and her care in Jack Dormand is excellent. She is treated with care, kindness and dignity. I cannot fault any of the staff at the home they are all kind and caring. The facilities and activities are first class. I would recommend this home to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen H (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience

Mam is so well looked after here. Carers are so caring, they know mam so well. The carers go above and beyond in their care of mam. The place itself has such a welcoming and friendly atmosphere. We are so happy with mam's care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (0)

News
  • 11 Nov 2025

    HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...

  • 11 Nov 2025

    HC-One’s Jack Dormand Care Home in Horden, County Durham, has been embracing creativity and community spirit ahead of Remembrance Day, thanks to the fantastic support of local college students. Over...

  • 10 Jul 2025

    HC-One’s Jack Dormand Care Home in Horden, Peterlee, is proud to celebrate Tizzy Taylor’s remarkable achievement of qualifying as a Nurse Associate (NA) and joining the Nursing and Midwifery Council...

Upcoming Events

There are no upcoming events for Jack Dormand Care Home.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: HC-One
  • 31 Jan 2024Recipient: Jack Dormand Care Home
  • 28 Feb 2023Recipient: HC-One

Accreditations

There are no accreditations posted yet for Jack Dormand Care Home.

Meet the Team (1)

Marie Shillaw
Marie ShillawJob Title:Home ManagerJoined: 2014

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”

Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.

When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”

Outside of work, Marie enjoys swimming and spending time with her family.

If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about Jack Dormand Care Home

What types of Care is Jack Dormand Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jack Dormand Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Jack Dormand Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Jack Dormand Care Home to the centre of Peterlee?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jack Dormand Care Home to verify any information. View our terms and conditions. Jack Dormand Care Home has an Enhanced Service -more info.