Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 225 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1640
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £1939
  • Self-Funded Nursing Dementia Care: from £2080

The nursing fees are inclusive of NHS funded nursing care which is currently £218.12 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Sujjata Singh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals assessed first
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (18)

Parking

  • Parking available onsite

Hallmark Ty Enfys Reviews (225)

9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.859) out of 10, based on 53 reviews in the last 2 years.
Over all time Hallmark Ty Enfys has 225 reviews.

Overall Experience
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Reviewer Connection to Hallmark Ty Enfys
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Total of 225, showing 1-20
Review from Kate C (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently moved into Ty Enfys and I couldn't be more grateful for the support she has received. From the very beginning, the staff have been so welcoming to both my mum and our whole family. They've taken the time to really get to know her and understand her needs, always showing kindness and
respect. The home itself is immaculate and has such a lovely atmosphere, with a beautiful café where residents and families can spend time together. The staff truly go above and beyond, and it gives us great peace of mind knowing my mum is in such caring hands.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heartwarming review. It's been wonderful to welcome you and all to Ty Enfys and help Mum to settle into her new home. I will pass your lovely review onto the team.

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Review from H D (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided to my mum in a dementia unit at Ty Enfys. The Activities team in particular need recognition for the very personal input they give to residents organising music, celebratory events and teas.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review, in particular the lifestyles team. I will pass this onto the teams.

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Review from Nick D (Son of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Ty Enfys for over two years. The team look after her very well and are very friendly. I am particularly happy that all the team in the building know her name and say Hello as we pass. The cafe by reception is a great place to have a coffee and share news and memories
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your wonderful comments, I will pass them onto the team.

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Review from A H (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at ty Enfys for fifteen months now, she is a strong independent woman and took a very long time to settle, during this period and even now she can be challenging, every member of staff including house keeping show nothing but patience, care, understanding, and compassion towards
her, I have no worries about her at all, the environment is that of a happy well run ship, the staff are always very pleasant in what is a very difficult job. I cannot express my appreciation enough for my peace of mind. Thank you all
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your great review. Mum's laugh echoing in reception is truly wonderful to hear. We've loved welcoming you all to Ty Enfys and helping Mum settle in her new environment.

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Review from D C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been with Ty Enfys since Sept 2024 and overall has received a high level of care. The nursing home is always clean. The staff (carers, nursing staff, activity leads and reception) are all very attentive and willing to help to provide the best experience they can.
There are regular activities
for residents to take part in, and even when full participation is not physically possible, the care staff encourage as much as possible. There are a variety of areas around the home to meet during visits.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your very kind comments. We have really enjoyed welcoming you all and love to see you all on your visits. It's been great having Dad join us and seeing him thrive.

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Review from C I (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MY mother has been in the care home for 4 months. The standard of care is excellent, and communication with myself is very good. There is a wide range of activities and events.
For me, the standout aspect is the welcome when we arrived, everyone already knew Mum's name and said hello. This has continued,
all the staff stopped to talk to her and they are also very welcoming to myself, the family and even the dog! I have never felt in the way and know I can come any time.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a heartwarming review. We've loved welcoming you all to Ty Enfys and are very happy you all feel at home with us.

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Review from D R (Power of Attorney of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ty Enfys is a truly exceptional care home. My cousin was a resident there for over 20 months until his passing two weeks ago. I cannot fault in any way the care and consideration he received. He suffered from dementia and lived to be almost 94. From reception to nursing and admin staff, we found kindness,
dignity and consideration by all. The accommodation is clean and welcoming, the food is varied and good. I would recommend this home to anybody seeking care for their loved ones.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such lovely and heartfelt comments. We miss your cousin tremendously and are so happy he had a wonderful last 20 months with us.

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Review from J R (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative is treated with the utmost respect, compassion, dignity and sensitivity. The care staff and housekeeping staff have taken the trouble to get to know my relative, and I see evidence of person-centred care each and every time I visit. The lifestyle coordinator puts in an impressive degree
of effort and thought into providing appropriate. Relevant and purposeful activities that also manage to avoid being childish. The environment is spotlessly clean and the menu is varied and appetising. The care here is outstanding. As a relative, the support I've received from the hands-on carers, receptionists, housekeeping staff and nurses has been wonderful.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a heartwarming review. It's been wonderful welcoming your relative and you to Ty Enfys and seeing him thrive.

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Review from S C (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ty Enfys is definitely the best choice we could have made for Mum. She is happy, attends every activity provided and enjoys them all. So much better than being on her own in her house. All staff are caring just like they are looking after one of their own family member.
It's very well maintained,
clean, bright and just a wonderful care home.
Well done to you all.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your wonderful review. It's lovely having you all a part of Ty Enfys and taking part in all we do. I will pass these words to the team.

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Review from Liane B (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We definitely made the right choice in choosing Ty Enfys as a home for my mum - not just a home but a 'home from home. All the staff in all roles are welcoming and understanding. The provision of care and facilities run smoothly and it's easy to find someone to help or assist if necessary.
Compassionate,
skilled and proud of what they do is how I'd sum up the staff team. The management are always evident and spot the details that make a difference. I know I can visit at anytime and feel supported to ensure mum has a high quality of life.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heartwarming review. We've loved welcoming Mum to Ty Enfys and watch her thrive in her new home. I will pass on your kind comments to the team.

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Review from Leigh W (Wife of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ty Enfys is a wonderful and very comfortable care home. My husband has been in Ty Enfys for a few weeks and during that time the care, compassion and kindness shown to my husband and our family and friends visiting has been immeasurable.
Each and every member of staff has been so welcoming and the
care provided by you all has been exemplary.
Thank you so very much to all of you. X
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heartfelt review. We have loved welcoming you all and getting to know everyone. I will pass your kind comments onto the team.

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Review from M S (Wife of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Completely satisfied with Ty Enfys Care Home.
The care and dedication of the staff is outstanding.
I will always be grateful for the time the staff give to the residents to make their lives comfortable and happy.
I would not hesitate to recommend it.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. We love caring for your loved one and welcoming you all as a family to the home each time you visit. I will pass your kind comments onto the team.

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Review from Geraint R (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a stressful few weeks in hospital we moved Mum to Ty Enfys. From the moment she got there, the care and attention given by every member of the team has been absolutely amazing. You can really see how much everyone cares for the residents and it really does put our minds at ease knowing how well
Mum is being looked after. If I could give six stars I would and would recommend Ty Enfys unreservedly. Thank you.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such kind words. It's been wonderful to welcome you all to Ty Enfys and watch your mum grow from strength to strength.

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Review from Lesley R (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to move my mother into Ty Enfys for nursing care wasn't easy, but she couldn't be in better hands and has settled in quickly. The staff are amazing - everyone I've met has had a smile on their face, and it's clear that this more than a "job" to them. Their patience, support, and genuine
affection for residents gives me the additional reassurance I need that this is the right place for Mum at this stage of her care.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a lovely review. We've loved welcoming you all, getting to know Mum and watching her thrive.

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Review from S M (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that we walked through the doors of Hallmark Ty Enfys we could feel what a special place it is. Dad is cared for as an individual with every member of staff team treating him with kindness, compassion, friendliness and professionalism. The home is a vibrant place and is is wonderful
to see dad living life to the full. We know that dad is safe, enjoying himself and is well cared for. Thank you to everyone at Ty Enfys you are all amazing.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heart warming review. We have loved welcoming Dad and hearing his wonderful singing voice.

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Review from A R (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a hard decision to make when a parent needs to move into a home, but we received so much support from the team at Hallmark Ty Enfys. Everyone was and continues to be really wonderful. We are very happy with the care mum is receiving.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. Mum has a special place in our hearts and it's been wonderful to welcome her and you all to Ty Enfys.

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Review from Angela E (Sister of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is a resident here and we couldn't be more happier. Well done.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. We've loved welcoming you all to Ty Enfys and having your brother join us.

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Review from Allan P (Resident) assisted by family/friend published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the aspects of care and support. Very friendly staff.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your kind review. It's been wonderful welcoming you and your partner to Ty Enfys.

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Review from Lowri G (Wife of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care my husband is receiving at the home.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your review. It's been great to welcome you all to Ty Enfys and have your support for all our events and activities.

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Review from R P (Son of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother goes from strength to strength whilst in the care of Ty Enfys. I am delighted with the care my mother receives.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your kind comments. It's been wonderful welcoming you all to Ty Enfys and caring for your lovely Mum.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Hallmark Ty Enfys is calculated as follows: ( (547 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 629 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (34)

Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Molcy

Molcy Mathew

Job Title: Deputy Manager Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.

Bethan

Bethan Hurley

Job Title: Customer Relationship Manager Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.

Martyn

Martyn Woods

Job Title: Hospitality & Services Manager Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.

Claire

Claire Woollacott

Job Title: Business Administrator Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.

Lily

Lily Davies

Job Title: Lifestyle Leader Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.

Martin

Martin Hood

Job Title: Head Chef Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.

Sarah

Sarah Ramster

Job Title: Residential Community Lead Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.

Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.

Sona

Sona Johns

Job Title: Nursing Community Leader Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.

Ted

Ted

Job Title: Love and Affection Manager Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.

Frequently Asked Questions about Hallmark Ty Enfys

What types of Care is Hallmark Ty Enfys registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Ty Enfys have?

There are 101 Single Rooms.

What are the Facilities & Services at Hallmark Ty Enfys?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Ty Enfys to the centre of Cardiff?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

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