Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 230 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.
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Care Provided by Hallmark Ty Enfys

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1640
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £1939
  • Self-Funded Nursing Dementia Care: from £2080

The nursing fees are inclusive of NHS funded nursing care which is currently £218.12 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements.

Contact Hallmark Ty Enfys to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Ty Enfys to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sujjata Singh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (18)

Parking

  • Parking available onsite

Hallmark Ty Enfys Reviews (230)

9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.850) out of 10, based on 58 reviews in the last 2 years.
Over all time Hallmark Ty Enfys has 230 reviews.

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Reviewer Connection to Hallmark Ty Enfys
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Review from Jeanette P (Friend of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over four years I visited weekly or more.
I always found the staff helpful and caring and considerate.
They kept me informed when she was nearing the end.
A truly lovely care home.
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Review from Tony J (Friend of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are friends of one of the residents whom we visit every week, We find that the staff are always very friendly and helpful (especially Ted the dog!) and who our friend and ex-neighbour loves to see around the home. Also, the receptionist is always friendly and welcoming with a big smile for all.
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Review from S G (Son of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with all aspects of the home, love sitting in the garden surrounded by the lovely flowers and the entertainment is excellent.
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Review from M L (Son of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and the standard of the home generally appear excellent, although my mother considers that the standard of the food may not always be wonderful.
Whether this is her personal preference I cannot say without personal experience.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for bringing this to our attention, we have spoken to both the community lead and the chef and we will be monitoring this
On a regular basis. I will ask the chef to visit your mother and discuss any concerns she has.
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Review from Robert D (Son of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ty Enfys is an excellent care home. Staff are friendly and professional. They show enthusiasm in their work which reflects on the joy with which they approach their caring role. Morale is obviously high and is apparent in the level of care offered. This is a shining example as to how care homes should
be run.
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Review from Cathy B (Daughter of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Ty Enfys by very reliable recommendation.
She came needing nursing care and since she arrived in February 2017 the attention and care have been exemplary.
The home is very particular in the personal needs and requirements of my mum and this seems to be across the board.
Everyone who works
here is always smiling and very respectful of residents.
Mum is always busy with activities and seems very happy.
I would recommend Ty Enfys highly.
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Review from M P (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ty Enfys for two and a half years on the dementia care floor.
I have found her level of care excellent and the staff very caring and helpful.
She is always clean and well dressed and everyone knows her and really seems to care about her well-being.
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Review from C P (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care given to my mother. The staff are polite and caring at all times. I have found their support invaluable at a very difficult time.
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Review from Robert N (Son-in-law of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I visited at lunch time and was overjoyed to find my mother in law actually eating. For some time now she had been very reluctant to make any real effort at meal time. The staff have always been supportive and caring and this has already had a really positive effect.
Thank you!
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Review from J L (Daughter of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ty Enfys Care Home looked after my mother in their nursing unit for 2 and a half years until her death last month. During this time she was always treated with patient kindness and cheerful efficiency. The excellent entertainment team ensured that she never felt bored or lonely.
My only minor criticism
concerned the catering - possibly the food could have been prepared a little more to elderly tastes, however, in appropriate circumstances. I would have no hesitation in recommending Ty Enfys to others. Over and above the excellent care given to my mother. The team were also extremely supportive to us as a family, our thanks go to everyone at the home.
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Review from M B (Niece of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent place. Lovely and clean where the carers are very involved. Food and activities are excellent.
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Review from Florence P (Relative of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit to the home to visit. We are so impressed with the care facilities and more than anything the friendly, knowledgeable staff. We will recommend the home to our friends. Thank you.
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Review from Fay C (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was recently my mother's birthday and the staff at TyEnfys immediately decorated one of the lounges with balloons and happy birthday banners. Although I had decided to buy a birthday cake and drinks, additional food and nibble were provided by the kitchen, staff were also present at the party to
assist with the food and drink and enjoyable time for all.
My mother has also recently won an in-house competition and next week my mother's wish will be fulfilled when a carer will take her by taxi with a hamper, including wine to her brother's house for afternoon tea. This home provides lots of lovely touches to enhance residents.
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Review from E A (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There didn't seem to be enough staff when I visited. However, the staff that were here were lovely and caring. Perhaps the rooms are too warm and there seems to be a general fear of fresh air! i.e no windows open.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.
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Review from Debbie W (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ty Enfys is a fantastic home. My mother has Alzheimer's late stage. It is so reassuring to know that there are so many lovely people at the home who are so dedicated to making my mother's stay and all the others so comfortable. The cleanliness, friendliness, activities facilities cannot be faulted.
The food is lovely. Thank you to all the staff at Ty Enfys, Cardiff.
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Review from Mary S (Niece of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After many difficult months living at home being cared for by his elderly wife, my uncle was admitted to Ty Enfys. My aunt felt totally depressed about the situation but she is now extremely positive, she feels that the care my uncle receives is excellent - she could not provide this level of care at
home. The staff are all attentive and courteous. My aunt visits Ty Enfys several times a week and has nothing but praise for the staff, the atmosphere, cleanliness and the facilities provided.
I too have been impressed (I live in Scotland so I visit every few weeks). My uncle is happy and settled and has even put on weight!
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Review from B C (Husband of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife joined Ty Enfys in December 2016 having been diagnosed with Alzheimer's 6 years previously. My family and I have been most impressed with the quality of the typical environment (despite being part-way throughout a pre-determined refurbishment period), but important though this is, it is their
people who are Ty Enfys's greatest asset.
All staff are warm, friendly and welcoming, nurses and carers who really care, domestic and catering staff are clearly committed to the highest standards. Whilst dementia is a cruel debilitating condition, Ty Enfys people deal with it in a professional, caring, even affectionate and always cheerful manner and still find time to show concern for the continuing welfare of families. To sum up, warm, welcoming, caring and always smiling!!
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Review from Paul B (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is definitely way above average and the staff and facilities are first class and always very helpful with any problems.
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Review from John M (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Thank you Enfys for about 7 months during which time he has slowly deteriorated in spite of the care and help he has been given.
His medical needs have been carefully monitored throughout his stay. In the last week of January, he developed an infection, which was quickly picked
up and treated. However, he has become bed ridden but his care has been excellent.
He is clean and comfortable, encouraged to eat and drink. He is given patient help in these activities.
The staff are cheery and caring even when he is grumpy and uncooperative.
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Review from L E (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum, who suffers from severe dementia is content, comfortable and well cared for at Ty Enfys.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Hallmark Ty Enfys is calculated as follows: ( (592 Excellents x 5) + (87 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 687 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 58 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 11 Jul 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

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Awards / Recognitions (34)

Meet the Team (7)

Sujjata

Sujjata Singh

Job Title: General Manager Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Molcy

Molcy Mathew

Job Title: Deputy Manager Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.

Bethan

Bethan Hurley

Job Title: Customer Relationship Manager Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.

Martyn

Martyn Woods

Job Title: Hospitality & Services Manager Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.

Claire

Claire Woollacott

Job Title: Business Administrator Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.

Lily

Lily Davies

Job Title: Lifestyle Leader Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.

Ted

Ted

Job Title: Love and Affection Manager Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Ty Enfys to verify any information. View our terms and conditions. Hallmark Ty Enfys has an Enhanced Service - more info.