Hallmark Ty Enfys

The permanent staff are knowledgeable and readily offer advice. My relative has been there just over a year. Her mobility has improved through the attention provided by the carers. She is clearly happy and settled in her highly maintained surroundings.

The receptionist is an excellent front of house.

Generally pleased with care.

Over the many years, my mother has been a resident here. I have health problems and can't always visit as much as I would. But never have I worried because I knew mum was in safe hands. That has given me peace of mind.

Lots of in between snacks too. Nobody, least of all my ex, is bothered with having snacks etc and that's ok by me too.

A pleasant happy environment with friendly caring staff.

My husband had a week's respite care in your home and I believe he benefited from his stay, short as it was. Mixing with other folks I am sure was good for him and everyone was so kind and pleasant making sure he lacked for nothing.

To improve the health, happiness and look (physical) appearance of a 97-year-old is quite a feat, especially when they are very determined to be challenging.

The staff, from the receptionist, managers, laundry staff, cleaners, kitchen staff, the carers and nurses, always had smiles on their faces, made us feel welcome and treated us like family. Their professionalism, kindness and patience was outstanding. The decor, cleanliness and facilities were superb at all times. I spent many hours every day for 3 and a half months at the home and observed the dignity that was shown to each resident, the love and the care was quite amazing and I really can't speak more highly of our experience there. Thank you all for making Mum's last few months so special for us all and for your support during this time.

Activities repetitive, not enough variety.

I find the home impeccably run and beyond reproach.

She has also put on a bit of weight (good, because she had stopped eating what I was giving her and was becoming too thin).

Ty Enfys is a modern, welcoming facility. The reception staff are helpful and pleasant and all have a friendly relaxed approach. On the first-floor dementia clients are well cared for but that does vary according to the staff mix. I am concerned about the medical oversight as some areas of concern with our friend, don't seem to be addressed until we highlight them but at least they are looked into straight away. Overall this appears to be one of the better homes in south Wales.

When my aunty first arrived in Ty Enfys she was very unsure and sad at leaving her home. Been here a couple of months now and I've noticed a big difference in my aunty's outlook. She smiles and seems quite settled and I do believe this is now home for her. So a very big thank you!

Meals can be too spicy.

As a family, we feel so lucky to have chosen Ty-Enfys as our choice of care for mum, Mum has been a resident/patient for over 6 months and she has received nothing but great care and attention. She has made good friends with both residents and staff and we, as a family, are very grateful to all management and staff for such wonderful care and attention. Well done.

The staff are very welcoming, polite and keen to help at all times.

Food and entertainment are excellent.

Always pleasant and helpful staff who care well for the residents.

I have confidence in the quality of care provided by Ty Enfys. The home offers a pleasant, welcoming and supportive environment for both residents and family members. Staff ensure they get to know residents well and do all they can to meet individual needs and preferences. In the case of dementia, the home is able to adapt to residents' changing health and care needs and all residents are gently encouraged to join in activities to the extent that they are willing and able to do so. No one is left to feel isolated.