Murrayfield House Care Home

It was a very stressful time when my father-in-law had to go into care, as a family we did not make this decision lightly. Murrayfield House could not have made this process any easier for us, they were helpful, supportive and informative. They took my father-in-law and made him and all of the family part of their caring family. We could not have asked for better care and support.

Dad passed away on 9 July 2017 - his decline much faster than expected following a recent cancer diagnosis. The kindness, care, compassion, and respect shown by the staff towards Dad during his short stay (3 weeks, 5 days) was truly outstanding. He arrived in pain, anxious and fearful of the future after 54 years in his own home, the last 3 with an intensive care package as the family, spread far and wide, visited in rotation to keep him at home. He died, aged 90, in peace and tranquillity, pain-free and with great dignity, surrounded by us all. The staff were sensitive and discreet - yet shared their humour, professionalism and expertise. This included everyone - the cleaners, the carers, and the qualified staff. Their demeanour let complete trust flourish - both from Dad and from us as a family. They stand as an example of true kindness, caring and interdisciplinary team work from top managerial level, down to the staff on the front line. We will always remember them.

The staff always exceed expectations.

Small black mark - My mother died in March and I am still receiving weekly activities sheets!

I found that both my mother and I received first class care throughout my mother's stay in the home. In particular, the staff were extremely kind to me.

The nursing is reliable and fully dependable.

The management should visit residents regularly.

I noticed that the young members of staff were willing to put themselves out and spend quality time with the residents. Also on the medical side tablets/wounds etc always dealt with on time with care and compassion.

My husband suffered a stroke in November 2015 which left him without power in his right arm and leg and without speech. He spent a period of 3 1/2 months in the hospital and then I arranged admission to care. On admission, he was able to stand but due to the fact he would not accept physiotherapy and also health and safety issues within the home, he lost that ability. He did well until last summer when he had a spell, he refused to get out of bed and went backwards, developed a bedsore etc. However, he is now doing well with the right medication, good care and physio. Generally speaking, the care is good, homely atmosphere and kindly.

My family and I are very happy with the care that my mother has received over the past 16 months. The nursing staff and carers are genuinely kind and attentive. Mum enjoys most of the food especially the soups! the staff are very responsive to all of us.

Staff excellent with personal care. They know names of every family member when we turn up. (I only get to go in once a month or two and they still know me).

One small point I would share is that the nameplate on each room appears to be capable of having an engraved insert with the resident's name on it. This would be preferable to a sticker with the name, which is on top of the remains of previous stickers. That would have given a better first impression of each room to visitors.

My husband has been looked after superbly. When he was admitted, the family and the doctor agreed to withdraw all medication so that he could slip away in peace. Since then, due to the wonderful care he has received, he has rallied and is now very comfortable, although still confused but has a very comfortable lifestyle.

Following a period of rehabilitation in the Bluebell unit in Dundee, my dad relocated to Edinburgh to be nearer family and what a joy it is to have him so close by. The family has had a traumatic year but once again HC have come up trumps. Murrayfield staff greeted us so warmly last weekend and made a difficult weekend extremely easy. My dad has settled so quickly and tells us he is enjoying 5-star service! His room is spacious, clean and well appointed. The quality of food is excellent and the choice endless. Even if dad does not like the choices on offer staff will prepare alternatives. When we visit, staff greet us warmly and tell us what dad has been up to. When he lost a filling this week, staff quickly organised a dentist appointment and informed us immediately. He is so much happier and we know he is enjoying the company, even although he is still reluctant to join in with activities. The entertainment coordinator keeps going back and encouraging him, so we know it won't be long!

Very helpful and courteous staff. A calm and well-managed care home.

Staff are very friendly to mum. Nothing is too much trouble for them, and always happy to help. They treat mum as an individual as they know her character. The same can be said for how they treat all residents.

The review went well. Very happy with the care, activities and food.

We knew when we left after visiting mum that she was going to be well looked after by her second family. The staff were always cheerful and had a wicked sense of humour, something you must not forget to have in what can be a difficult and stressful time.

Everything to a very high standard. I particularly must mention the respect with which the staff treat the residents. I cannot think of any adverse comments I could make. Lucky are the residents who live in Murrayfield. Relations with relatives are also excellent.

I feel made to feel welcome. The home is beautiful and the staff are very friendly. I enjoy meeting other residents on a weekly basis in the coffee shop.

Food is good, activities much appreciated. Love to go on outings e.g. canal trip. The staff are friendly. The room is good and I am treated in a kind way. Lovely place if you can't be in your own home. Free to be in my own room or living area as you want no one makes a fuss about anything. Very happy here. Someone is always here to help you. Wonderful things about being here.