Highgate Care Home

Lovely clean care home and lovely welcome from staff.

I am pleased with my husband's care. His toom is clean and tidy, eats well and his carers and nurses are nice and helpful.

I so appreciate the care given to my brother every single day since residency in August 2023. He is under the regular watchful eyes of staff, with special attention of his Parkinson's and falls challenges. He is cared for with respect, dignity and love and kindness. There is so much to appreciate about Highgate. It's always fresh, lovely floral displays and nicely decorated public areas for special dates; Christmas, Valentine's, Mother's day, St Patrick's, so colourful and pleasing to the eye for residents/visitors. It's a pleasure to visit, always welcomed and given time for questions by phone or in person. In comparing options, Highgate was a standout. Staff are so respectful and caring. I cannot thank them all enough - nurses, carers, support workers, activities coordinators, management, admin and not forgetting kitchen staff! Highgate staff go the extra mile and with a smile, but most of all, with love and kindness. They are a testimony to being part of the Kind Care company.

We are delighted with the care and attention that is lavished on my father-in-law. He is happy and contented. No matter when we visit he is always smart, clean tidy and well. Thanks to all the staff you are wonderful.

My mother-in-law has been at Highgate Care Home for 7 years now. The staff have looked after and cared for her despite Covid, challenging behaviours and illness. They are caring and attentive. Thank you for continuing to provide excellent care.

My brother and I did not envisage such a happy outcome for our dad prior to his arrival at Highgate Care Home. Without exception, the staff and management are kind, caring and so helpful to us as visitors. Dad is always smartly dressed and very clean and tidy. The variety of activities is amazing, and I can only thank you all so much for your hard work.

My mother-in-law has been in Highgate since June 2022. It took her a few months to settle, but she has been so well cared for during this time. I cannot praise the care staff enough; they do everything they can to make her stay safe, healthy and happy. We looked at several care homes for my mother-in-law, and we are so happy we chose Highgate.

Can do more on physical activities.

Review is usually given with the nurse in charge. Just to keep us updated with my mother's health and well-being and if there are any issues with Mum and if we are happy with the overall service (but without the review, we get regular calls).

There has been issues with staff due to sickness but feel the staff is needed for patient care and continuity for residents.

The staff always have time to listen. Any needs that my husband requires are attended to right away. My husband is always presented in clean clothes. The staff always encourage him to be more mobile and more social. During his care review, my questions were answered satisfactorily, and his care was explained.

I have found both staff and facilities to be more than adequate. The staff have treated my dad with the utmost care and kept his dignity at all times. His room is clean and tidy at all times, and he has settled in really well. Any issues with my dad have been dealt with quickly and with care.

My mum moved into Highgate 3 weeks ago. The staff have been fantastic helping her settle and have been a great support to her family. Everyone you come into contact with is so kind and caring. I am very pleased with all the facilities and believe this move for my mum will keep her safe and improve her quality of life with the company and activities. I would highly recommend this care home if you are looking for a new home for your family member as the team work incredibly hard to make it feel like a home within a bigger home for your loved one with their well-being a priority.

As usual a great experience. The fathers day video event was a great initiative.

Having to place my mum in care was one of the worst things I have had to do, but from the very first day, the wonderful staff at Highgate made this experience the best it could be. Care homes are bricks and mortar, but every one of the team here is invaluable. They work tirelessly to ensure all their residents are cared for. They build relationships and hear everyone in their care with compassion and dignity. They are an exceptional team of people, and I cannot speak highly enough of them.

My aunt has received the highest level of care, staff have been patient and caring with my aunt who can be very challenging. I couldn't wish for a better home for my aunt. They have treated her with dignity and kindness.

We could not have selected a better place for our aunt she has always been treated with kindness, dignity and lot of love and care. The staff exceed our expectations and we have no hesitation in recommending Highgate Care Home as a safe and caring place for your loved one. The care home also a great support in explaining the stages of dementia.

My mum has been in Highgate Clyde unit for only a few weeks and I can't express my gratitude enough. The care and overall feeling in the home are exceptional. All staff really care about the client and family members, nothing is a bother, my mum had a stroke and lost the ability of speech they have been wonderful and Mum already has a great friendship with the staff. She smiles and waves to them. She was in another care home for 3 months and I took her out.

I want to say a big thank you to the team looking after my father-in-law. He is doing so well with all the good care he is getting. He is happy and looking very healthy. You are doing an amazing job and this facility is very welcoming and friendly. I cannot praise you enough for all of your commitment and kindness.

Have always been made very welcome at Highgate and the care my parents received I am extremely happy with.