Highgate Care Home

Great care and service given to my mother in Highgate especially during the Covid pandemic. They went above and beyond duty of care.

My dad has been a resident here since September 2020. I could not be happier with the level of care and attention he has been receiving from the staff here. My dad has a rare neurological disease, which has specific challenges that they have not experienced before, but they go out of their way to try to learn more about the disease, so that they can help provide him with what he needs. I live in America, and emotionally it has been very difficult for me to be so far away, but whenever I call to check on him and see how he's doing, every staff member who picks up the phone knows my dad, and is able to provide me with details on his care and any incidents that I should be aware of. They are warm, kind, friendly and genuinely care about my dad's welfare. They are also happy to organise video calls (which is so important during Covid) and they assist with those, since my dad has a hard time hearing and communicating. I would absolutely recommend Highgate if you are looking for a care home.

The care home is clean, with pleasant decor and plenty of activities for residents to participate in each day.

My friend has been in Highgate for a couple of years and I had another friend previously in the home. It's a lovely place, very welcoming and the staff are so nice. It's very difficult not getting in to visit just now but the staff do their best. They have just had a 'pod' built for visits so hopefully we can use that soon.

I think Highgate Care Home responded admirably to the Covid outbreak. Caring is a difficult job and this crisis has added so much stress for staff, however the staff are always cheerful, helpful and professional.

I've been a volunteer at Highgate Care Home since July 2020 working with the wellbeing coordinator providing activities and events with residents. While I've been volunteering here I've seen how much the staff care about the wellbeing of the residents and how they have gone above and beyond to make sure the resident's environment has been safe and clean during this pandemic.

Mum came into the home during the lockdown so we have not been inside the home but we have been very happy with the level of care. Mum always looks fantastic. We have asked if possible to get some photos of mum sent to us as we would love to see her taking part in activities etc.

The staff also go out of their way to help and support, they have also helped organise celebrating special personal occasions as well as keeping seasonal dates marked with full on decorating and events as well as on going planned daily activities, there always something different going on to suit as many residents as they can.

I am contacted as soon as possible if she is poorly as I requested. Any issues I have had concerning her health or care have been dealt with very quickly.

All great.

I am pleased with all my care.

Can't praise the place enough. If you need help during the night - it's there.

My gran has just moved here. The home is lovely, welcoming and the staff are incredibly caring. My young daughter was delighted to see the miniature ponies visiting and going up to see great gran in the lift. It is a pleasure to visit my gran at Highgate Care Home.

Firstly I would like to state that I ticked 'satisfactory' a few times only because I don't know how much it costs and don't know about the activities.

The establishment was fantastic for the love, care and support that Highgate offered to my uncle and his family. Many, many thanks to you all.

Staff were excellent, just like family. The place was immaculate.

My friend has just moved into Highgate and has settled very quickly. This is a lovely home, I have seen a wide range of activities - Highland dancers, singers, therapets, outings etc. There is a lovely atmosphere in the home, everyone seems to care. The manager's door is always open too.

I have visited the home for around 3 years. It is not regimental, it is a home from home. My wife is cared for just the way I like. The staff are very caring.

Every time I visit my Gran I'm always made to feel welcome. My Gran is always smiling. The staff go out of their way to make the residents happy. Nothing is too much.

When we visited Mum at Christmas the staff really showed they care about how residents enjoyed Christmas. They also made sure we enjoyed our visit too. Highgate is a lovely care home. It is a home away from home for our Mum.

Having visited a few relatives in care homes over the years I can honestly say this is the best by far. The management and staff are so helpful. There are plenty of activities going on and a lovely atmosphere in general nothing seems too much trouble for the care staff.

In my opinion, the Highgate Care Home is excellent in every way. My mum is very well taken care of from exceptional professional staff who are well attentive to my mum's needs. I have no issues at all.