Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 210 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389
  • Self-Funded Nursing Dementia Care: from £1444
  • RESPITE Self-Funded Nursing Care: from £1532
  • RESPITE Self-Funded Nursing Dementia Care: from £1592

These prices are only a guideline, please contact Douglas View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Charlene Curtis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)

Douglas View Care Home Reviews (210)

9.9

Douglas View Care Home has a Review Score of 9.9 (9.894) out of 10, based on 52 reviews in the last 2 years.
Over all time Douglas View Care Home has 210 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Douglas View Care Home
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Total of 212, showing 121-140
Review from J T (Niece of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is well looked after in the care home. If I have any questions or looking for advice, the staff are able to help. They are approachable, friendly and caring. The manager has kept relatives up to date and has spent time with residents and their families, involving them asking their opinions.
The home is clean with a choice of food and nice decor. The staff spend time with the residents and have a jovial manner while respecting them.
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Review from Annette F (Daughter of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I sent Mum some flowers to cheer her up and one particular carer from the home sent me pictures and also FaceTimed. Very emotional and really nice of her to go the extra mile to do that for us, was a great surprise, she is a credit to the team at Douglas View.
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Review from T A (Respite Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic. Excellent staff all round. I was only here a short time but everyone was first class. I don't really want to leave but I have a fresh start. Thank you for making me welcome and for all your care and support.
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Review from B B (Daughter of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was at Douglas View Care Home for 11 months until he passed away. I found the staff to be very welcoming and open no matter what time of day I visited. My father was a very difficult man and I always found all the staff were extremely professional and caring at all times.
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Review from C H (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums settled in fine. Staff are great with mum.
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Review from E C (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, helpful and friendly. My mother was well looked after. I would recommend to others in similar situations. I would use Douglas View Care Home again.
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Review from Lilian (Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise my stay highly enough, all the staff, day and night shifts were excellent, they were very thoughtful, caring and helpful, from the day I arrived until the day I left. As for the activities I wasn't able to join in as I was in bed all the time, as I can hardly walk except with a Zimmer
and the food was excellent. Unfortunately they wouldn't let the chef come home with me. As for the bathroom it was like a brand new room, it was lovely.
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Review from Tracy H (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled in quite well, the staff are all lovely and really helpful.
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Review from N A (Granddaughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care my gran receives. I was very nervous when the decision was made. I was worried her health might decline. The opposite has happened, my gran is happier than she has been in decades. the activities are often and keep her entertained. I am thankful for the staff for looking
after her and giving her an excellent quality of life.
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Review from M T (Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very welcoming during my time. There is always plenty to do and lots of laughs.
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Review from B H (Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it here. Sing and dance in the evening.
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Review from E L (Wife of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so pleased with everything about Douglas View Care Home, I would not think twice about using it again. My husband seemed to settle well and enjoyed his stay with you. I will, hopefully, be using you again next year. Thank you all so much for your kindness and care during my husband's stay with
you. Keep up the good work.
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Review from C E (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff working as a team in all the residents best interests. Lots of interaction between residents and staff. Personal care carried out with the individual resident's dignity uppermost in the staff's working practice. There is always laughter and plenty of hugs and affection shown by staff to residents.
Visitors
are warmly welcomed and any concerns dealt with promptly.
As a family, we are delighted with our choice of this home for our loved one.
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Review from Dawn L (Daughter-in-law of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law visited Douglas view for a weeks respite. I can't fault the care she received.
She was extremely well cared for by very caring and professional staff. I would not hesitate to use their services again.
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Review from Trish M (Sister of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother recently died after four years of excellent care at Douglas View. I want to thank the amazing, caring staff in the McLelland Unit and more recently in the Cadzow Unit, where he received kind and compassionate end-of-life care.
They went above and beyond on many occasions and I will always
be grateful for the way in which they enhanced his quality of life in his last few years.
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Review from J S (Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here. I go to golf, swimming. The staff look after me well and I have friends here.
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Review from G L (Son of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's overall health and wellbeing have improved greatly since she arrived in July. She is safe and flourishing.
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Review from J M (Friend of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has come a long way in getting the help that she needs. The staff are all great. they are always happy to help. The management team are first class.
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Review from D M (Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Satisfacory, room acceptable. Awaiting room decoration. The food and variety is good. I enjoy the choir and the excellent lead singer in the choir. Golf every month at Bellshill.
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Review from R G (Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend, staff are excellent. I love my room. Staff are lovely, they are helpful whenever I need them. I have enjoyed the food and the company.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Douglas View Care Home is calculated as follows: ( (582 Excellents x 5) + (52 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 646 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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