Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 182 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided by Wiltshire Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (182)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.905) out of 10, based on 45 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 182 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wiltshire Heights Care Home
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Total of 182, showing 1-20
Review from Elizabeth O (Wife of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here 6 weeks now. I am very impressed with the care he has received. There is a genuine effort to make his stay as safe and enjoyable as possible. Different beds have been tried for his comfort. He has had fewer, by far, falls than in a previous care home. The staff all know him
and joke with him. All are extremely kind.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your positive feedback. It is a joy and a pleasure to have your husband with us. I am glad to hear you are impressed with our home and the care your husband receives.
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Review from S P (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Wiltshire Heights Care Home just over a year ago. She has settled in well and now considers it her home. She has been able to make her room her own and enjoys being able to tend the garden outside her room. She is always telling us how kind the staff are and how she appreciates that there
is always someone there. She enjoys the various activities available to her and particularly enjoys the trips out. Her friends and family are made very welcome when they visit. As her daughter, it gives me great peace of mind to know she is well cared for.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your feedback. It is a pleasure to have your mum with us, and it is great to hear she considers Wiltshire Heights home.
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Review from Jo F (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thing that really stood out for me when my Mum moved into Wiltshire Heights was just how very lovely the staff are - all of them; the reception team, the manager, the Client Services Manager, Home Manager all the catering team and every member of the care team from the youngest and newest to the
most experienced. It was so hard leaving Mum - we live the other side of the country and are about to be out of the country for a family wedding so it was a leap of faith that she would be so well cared for but she has only found kindness amongst the staff. The food is great too - and Mum is already saying that she is going to put on pounds (which she could certainly do with doing!)
The only thing it isn't - is her own home - which she still misses very much - but they are doing all they can to make it a happy and safe environment for her and feel as near as they possibly can to home for her (which we appreciate very much), and it is very early days (less than a week!)
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your kind feedback. I am glad to hear your mum is starting to find her feet at Wiltshire Heights.
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Review from Rachel T (Friend of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Wiltshire Heights for a year now. I always find the staff super helpful, friendly and acknowledgeable from reception to cleaners. The couple I visit here are very well cared for as it seems are all the residents. There are lots of communal areas, including gardens that encourage
a community atmosphere. Coffee, tea cakes also add to the welcoming ambience.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeIt is great to hear you find visiting us here at Wiltshire Heights to be a positive experience and are confident in the care your friends receive.
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Review from Caroline D (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been staying at Wiltshire Heights since the end of July and initially she was very unhappy to leave her home. Sadly we lost Dad at the same time so she had a lot of difficult changes all at once. It has taken a little while, but she is now much more settled and happy in her new environment and
constantly says how lovely the staff are.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking a moment to leave us a review. It is reassuring to hear that, despite the sad circumstances and challenging start, your Mum has adapted to life at Wiltshire Heights and is now happy living with us.
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Review from Catherine L (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been at Wiltshire Heights since the beginning of the year. They have really benefited from the consistent care provided. The rooms, particularly the communal ones are light, airy and beautifully decorated, with a lovely outlook onto the gardens which have an Italian feel to them. The
garden is easily accessible from the residents rooms; my parents have loved sitting out there this summer. They have just celebrated a big wedding anniversary and were absolutely delighted by the party Wiltshire Heights put on for them. It was very special to share this celebration with some of our family, recent neighbor's and one or two very old family friends with what feel like our new friends at Wiltshire Heights. Thank you.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you so much for sharing your thoughtful review of Wiltshire Heights. We are truly delighted to hear that your parents have settled in comfortably with us. It was a privilege to be a part of their special day and to support them in celebrating such an important milestone.
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Review from Maggie K (Sister of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into Wiltshire Heights about 6 months ago, as he was no longer able to care for himself. We were impressed by the care and attention provided by all the staff to make him feel welcome and settled. Indeed, the same warm support provided by the whole team at Wiltshire Heights has been
in evidence over the subsequent months. The organisation of day trips out and the occasional garden parties has been beneficial in ensuring that his life is not spent entirely within the four walls of his room. My husband, sister, and I are all delighted and relieved that we have made the right decision!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for leaving a kind review of Wiltshire Heights. We are so pleased to hear that you are happy with the care that your brother receives from us. Thank you for entrusting us with the care of your loved one.
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Review from H G (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recommend for respite. Regular use. Care staff are amazing. Homely. Treated like family. Caring to us both.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave a kind review of Wiltshire Heights. You are always welcome at our home.
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Review from M B (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care given to my dad. All the staff I have met are friendly and good at their jobs, and the home is very clean.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your dad.
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Review from Katherine W (Goddaughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care offered and received by my Godmother. The rooms are large and well equipped. The food is excellent and served to residents in a lovely dining room with napkins and white table cloths and proper cutlery and glasses on the tables. This means the experience is more like a hotel than a Care Home
and that is a very positive thing. Delighted by all that is offered at Wiltshire Heights. Thanks you.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave a kind review of Wiltshire Heights. We are so pleased to hear that you are happy with the care that your Godmother receives here at Wiltshire Heights
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Review from Emily S (Great-Niece of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Great Auntie stayed at Wiltshire Heights in May 2025 for respite. While at the facility, the staff delivered exceptional care, were extremely dignified towards my Auntie and ensured that she was settled in her new, unfamiliar surroundings. She had unlimited tea and snacks, fantastic cooked 3-course
meals, freshly baked cakes and muffins. A lovely private room with ensuite and cleaning washing daily, When it came time for her to leave and go home she didn't want to go, now she visits weekly and is welcomed with open arms by all staff, I would like to mention one lady for her exceptional effort in getting everything sorted in such a quick manner as this respite stay was very last minute, would highly recommend Wiltshire Heights Bradford on Avon.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you very much for taking the time to leave such a wonderful review. It was a pleasure caring for your aunty, and it warms our hearts to know that she visits us every week. Your aunty is always welcome here at Wiltshire Heights.
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Review from M C (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff looking after my stepfather are amazing, always helpful, and nothing is too much. They always have a smile on their faces and make all the residents feel at home.
The decor is lovely and well-maintained, giving a nice, cosy home feeling.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your father, and we are pleased to hear you are happy with the care your father is receiving with us.
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Review from Vicky W (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is such a lovely care home with the friendliest staff. Their warmth and kindness not only to Mum, but to the rest of the family makes it such a pleasure when we visit. Nothing is too much trouble. There are great facilities, activities and outings available, and always plenty of tea
and cake on offer! Mum is so lucky being looked after in such a lovely home.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for leaving a kind review. It is a pleasure taking care of your mum, and you are always welcome here at Wiltshire Heights.
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Review from James V (Son-in-law of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my in-laws moved into Wiltshire heights, I have found that they are being looked after extremely well. Their minds are kept active by the numerous activities available to them. They also take advantage of the trips out in the minibus. The staff are caring for them very well, and are always helpful
to not only my in-laws but to my wife and I as well. The food always looks delicious and the cakes and biscuits are always at hand. Very happy with the care my in-laws are receiving.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your in-laws, and we are so pleased to hear that you are satisfied with the care that your loved ones are receiving.
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Review from M H (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management at Wiltshire Heights went to great lengths to make it possible for my mum to become a resident at a distressing time in her life.The staff welcomed her warmly and continued to help her to settled into a new home with dignity and respect. The whole team have made it easy for the family
too.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave such a kind review. We understand that finding care for a loved one can be very difficult and we are truly honoured to support your mum. It brings us comfort to know that she felt welcomed and cared for by our staff.
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Review from C J (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bringing mum into the home has been an emotional process for the family. All the care given to mum during this period has been exemplary. We would like to thank all the staff who made this process so easy.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave such a thoughtful review. We understand that it can be challenging to trust someone with the care of your loved one, which is why we truly appreciate your confidence in us. It is an honour to care for your mum.
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Review from T P (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Wiltshire Heights, and I was so impressed with the level of care. The staff were fantastic and I would definitely recommend them to any family. Thanks you for giving us this experience
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your kind review of Wiltshire Heights. We appreciate you sharing your experience, and it is our honour to care for your mum.
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Review from Mark A (Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are kind, friendly, very professional. If it is an emotional moment they are great at being there with comfort. As a patient I feel in safe hands twenty four hours a day. Everywhere is always clean and the catering is very good. Any problems and the managers listen and make the problem
go away, could not ask for more. Staff have an excellent sense of humour, so plenty of laughter, which I really enjoy. If anything breaks maintenance sorts it out ASAP. The laundry is always returned ironed like new. If is a good place to be needing help and care if you no longer manage alone.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your glowing review! It is always incredibly motivating to hear feedback from our residents - I will be sure to share this with the rest of the team.
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Review from J H (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum didn't want to move to a care home, but it is a great comfort to know she is being so well looked after. She speaks very highly of the carers and other staff, has made friends and settled into a lovely community. The supportive and positive environment has led to her regaining the confidence
to resume one of her beloved hobbies, after giving up for a number of years.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your review. It is great to hear your mum has settled into life at our home and is enjoying her beloved hobby again. We always strive to support our residents in regaining their confidence and doing what they enjoy.
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Review from Angela W (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident for three weeks at the end of May following a knee replacement operation.
The staff went out of their way to make sure Dad was comfortable. I was able to visit as often as I liked and was always welcomed by lots of friendly faces. I felt very reassured that Dad was somewhere safe
where his needs were being met. I couldn't be more grateful!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeIt was our pleasure to assist with your dad's recovery. Do visit us again soon for coffee and a catch up.
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Wiltshire Heights Care Home is calculated as follows: ( (477 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 524 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Frequently Asked Questions about Wiltshire Heights Care Home

What types of Care is Wiltshire Heights Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wiltshire Heights Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Wiltshire Heights Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wiltshire Heights Care Home to the centre of Bradford-on-Avon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.